Queue-it Reviews & Product Details

I like the professionalism shown by the workers at Queue-it. It is very easy to work with them and everything is always simple and agile. We work with them every year for specific moments and they are always willing to get back in touch at the end of the year, they organize everything with flexibility and are always there when you need something. Review collected by and hosted on G2.com.

I don't find any pain point where I would say, hey, I don't like it or I think it could be improved. The truth is that I think beyond maybe the platform itself being a little simpler or easier, but maybe it's because we use it infrequently, once a year, and when we want to use it again, we might forget. Review collected by and hosted on G2.com.

With the clear benefit of helping us digitally manage crowds and monitor traffic, this has been a great tool for any traffic coming to our website. It improves our site performance and also helps ensure stability in our ticketing software, especially since our web sales are facilitated through API calls. More recently, it has become an integral part of how we manage bots and abuse. Review collected by and hosted on G2.com.

While recent updates have helped, it does require a bit of technical expertise to get it up and running. It is not a 'plug and play' type setup/tool. However, their support team helps fill in those bridge those deficits when ever encountered. Review collected by and hosted on G2.com.

I like how queueit's web UI allows for easy setup and deployment of waiting rooms for our expected high-velocity sales events on our website. We can configure multiple events at the same time across all of our sites, allowing us to control customer flow when needed. Review collected by and hosted on G2.com.

We have been told that an update to the SFCC queueit cartridge would be coming this year, however, it is already December, and we have not hear about any updates yet. Review collected by and hosted on G2.com.

The ability to monitor and message folks in the waiting rooms is great. The analytics are also very insightful. It is super easy to use and inplement and the support is fantastic! Review collected by and hosted on G2.com.

This isn't really a downside, but more of a side effect that the patrons have a longer wait in order to process (in their minds). However, the phrase "slow is smooth and smooth is fast" is applicable because the users are able to get in and out of the platform in an orderly fashion without resources hemorrhaging and servers failing. Review collected by and hosted on G2.com.

The thing I best like about Queue-it is it's uniqueness in the marketplace - we haven't seen another solution like it. They are niche and experts in what they do - helping us to make hay when the sun shines! Review collected by and hosted on G2.com.

Queue-it is a little complex to understand and as such there are only a few in our team capable of setting a queue up. We find the terminology quite difficult to both understand and explain - but I think this is part and parcel of a clever technology solution to a crucial business problem to solve. That all said, customer support is fantastic and always willing to help both walk us through demonstrations and review our implementations. Review collected by and hosted on G2.com.

I really like the high availability and robustness of Queue-it. Their service has never gone down, even with a high number of users. Additionally, I also appreciate the personal service they offer. I also found that the initial setup was very easy and intuitive. Review collected by and hosted on G2.com.

The only thing I would improve is the limit on the naming of some elements, as there are elements like waiting rooms and rules that do not allow certain characters like hyphens or spaces. Review collected by and hosted on G2.com.

I like that Queue-it is flexible and easy to set up. It does the job and does what it says on the tin, which is really important for us because we often have to launch events with short notice. If it wasn't easy to use, that would make it hard to get going with launching events quickly. Review collected by and hosted on G2.com.

I think more customization still looks like an external queuing system. It would be better if it could more thoroughly integrate and look like our web page. Review collected by and hosted on G2.com.

Accounts team and tech team are very responsive and communicative. It's pretty easy to navigate the dashboard as well as to set up waiting rooms. Review collected by and hosted on G2.com.

There are still some features that can be enhanced, such as double queue exemption, and bot management. Occasionally, certain displays (eg: re-direct buttons. CAPTCHA) will be buggy and isn't displayed, but Queue-it's team always try to identify and resolve the issue.

Some aspects could be further enhanced, such as the double queue exemption and bot management capabilities. Occasionally, certain interface elements (e.g. redirect buttons or CAPTCHA) may not render correctly, but the Queue-it team is proactive in identifying and resolving these issues. Review collected by and hosted on G2.com.

It is a very reliable enterprise-oriented tool. We use it every day to maintain availability and monitor access to our websites. It's also our main ally during click days, when a lot of traffic flows to our sites. Review collected by and hosted on G2.com.

Customizations are possible, but sometimes we'd like more flexibility and greater attention to detail in translations. Fortunately, Support responds quickly and provides prompt assistance with these types of needs. Review collected by and hosted on G2.com.

From a technical point of view: it is a great product. It does puts a nice queue before our shop in case we need one. That is what we needed a couple of times a year.

Integration with CloudFront is smooth.

A very nice bonus is the possibility to style the waiting room layout to match our shop/event. Gives a great user experience. Review collected by and hosted on G2.com.

The UI is not always very intuitive, but they are always available to help us out if we can't find the setting ourselves:) Review collected by and hosted on G2.com.