# CrowdHandler Reviews **Vendor:** CrowdHandler **Category:** [Virtual Waiting Room Software](https://www.g2.com/categories/virtual-waiting-room) **Average Rating:** 4.9/5.0 **Total Reviews:** 35 ## About CrowdHandler CrowdHandler's SAAS platform allows you to provision online waiting rooms to protect your websites and applications from peak-load traffic; protecting sales, promoting fairness and keeping your customers happy. Trusted by top live entertainment and sports brands, fortune 500 companies, government departments, leisure destinations and SMEs. Provisioned via JavaScript, Google Tag Manager, DNS routing, Cloudflare and CloudFront CDNs or custom integrations using our open API. Monthly, flexible pricing, with no long-term commitment and a free tier. Sign up online today, using a credit card, and get up and running in about 15 minutes. ## CrowdHandler Reviews ### 1. Easy WordPress Integration, Great Performance Under High Traffic **Rating:** 5.0/5.0 stars **Reviewed by:** Paul Y. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about CrowdHandler?** The website was easy to use and implement with our project, it had all the tools we needed at the right price. We were easily able to integrate into our website with Wordpress, and having the tool enabled our website to maintain great performance during high traffic moments. The team at CrowdHandler was excellent and supported our needs throughout the process. **What do you dislike about CrowdHandler?** After signing up for the free trial, we decided to pick a plan, but then lost all free trial features that wasn't disclosed. **What problems is CrowdHandler solving and how is that benefiting you?** Our website is running a conference and every year there is a registration opening day, hundreds of users come to the website at the same time, 12pm and login to order registrations and add-ons. Performance degrades significantly, and the server needs a restart. One hosting company wanted 12K dollars to provide 100% uptime for the event, so we found this service which puts users in a waiting room and it worked flawless, for way less cost. ### 2. Simple Setup, Exceptional Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Rameen M. | Product Manager - Amoeba.com, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about CrowdHandler?** It helped us provide an exceptional user experience to our customers. It was simple to setup for our team. **What do you dislike about CrowdHandler?** We have used it once so far and have not come across anything that we disliked. **What problems is CrowdHandler solving and how is that benefiting you?** The software helps us mitigate customer service nightmares. This leads to our entire team having a positive experience. ### 3. A good system for handling traffic peaks at targeted periods **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about CrowdHandler?** CrowdHandler is a very useful tool to manage access to my website during busy periods. I can easily adjust the waiting room size each month, and the free basic plan is perfect for small businesses like mine. My business has predictable peak times, so CrowdHandler keeps traffic under control. When traffic is lower, I can switch to a lighter plan and reduce costs. I couldn’t be happier with their customer support. I once had an issue caused by my own mistake, and their team helped me fix it very quickly and politely. **What do you dislike about CrowdHandler?** I would like to be able to further fractionate the plan by periods of time. **What problems is CrowdHandler solving and how is that benefiting you?** It saves my site from crashing when I experience traffic spikes. ### 4. Powerful, User-Friendly Platform with Reliable Performance and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Berislav M. | CIO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about CrowdHandler?** Powerful platform, user friendly, reliable, great and helpful customer support. **What do you dislike about CrowdHandler?** Mobile version of the page could be improved. **What problems is CrowdHandler solving and how is that benefiting you?** Crowdhandler helps us handle extreme traffic surges during event onsales, when millions of customers try to buy tickets at the same time. It’s been essential for keeping things running and helping us get through those peak moments. ### 5. CrowdHandler: Reliable Traffic Management and Seamless Integration for Event Launches **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about CrowdHandler?** It’s simple, reliable, and did exactly what we needed during several major event launches. Our site caps around 1,000 concurrent users, and CrowdHandler handled everything above that limit smoothly. Setup through Cloudflare Edge Workers was quick, and support from Jake and his team was excellent. The custom waiting room template integrated cleanly into our site and gave users a smooth queue experience during peak demand. **What do you dislike about CrowdHandler?** I wish their Standard plan tier included IP whitelisting. It would make it easier to exclude internal staff and partners from the queue during testing and launch monitoring. **What problems is CrowdHandler solving and how is that benefiting you?** We use CrowdHandler to manage heavy traffic spikes during sports housing event launches. Before this, we relied on Cloudflare’s built-in waiting rooms, which only covered a single page and created a clunky experience for users. With CrowdHandler, we can cover our entire site, control capacity, and maintain performance even when thousands of users hit our booking system at once. It’s been completely reliable and has made our launch days stress-free. ### 6. Exceptional Support and Stress-Free High-Traffic Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about CrowdHandler?** Easy to use and implement with excellent support from the Crowdhandler team throughout the setup and to hold our hands through the pressure moments (i.e. the pressure sales). Went the extra mile to help integrate/tailor a solution to our needs. Really useful tools and features during pressure sales to monitor the effect of volume on the server and control accordingly through the admin. Certainly saved us the stress and pain of having crashed sites to deal with during critical moments. Also really like the transparent pricing plans and ability to move up and down as required. **What do you dislike about CrowdHandler?** Can't really think of any downsides at this point. **What problems is CrowdHandler solving and how is that benefiting you?** Crowdhandler has allowed us to control the flow of traffic through our sites during limited edition sales to prevent our websites crashing. ### 7. eliable solution for high-traffic launches – our go-to for 3 years **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Paper & Forest Products | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about CrowdHandler?** What I like best is how reliable and smooth CrowdHandler handles high-traffic events. Even during intense product drops, it keeps our site stable and gives customers a fair waiting room experience. On top of that, the support team is outstanding – always friendly, fast, and super helpful. **What do you dislike about CrowdHandler?** Overall, we’re really happy with CrowdHandler and everything has worked perfectly for us. The only small downside is the fairly big jump between the different plans. It would be great if there were some more flexible options in between — but the value we get from the product and support still makes it absolutely worthwhile. **What problems is CrowdHandler solving and how is that benefiting you?** CrowdHandler solves the challenge of handling massive traffic spikes during our product drops. Without it, our site would be at serious risk of slowing down or even crashing. With CrowdHandler, we can keep everything stable, ensure a fair queue for our customers, and create a smooth overall experience. This not only protects our sales but also builds trust with our community, since customers know they’ll always get a fair chance to participate. ### 8. Reliable, Easy to Use, and Backed by Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Richard W. | Head of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about CrowdHandler?** Reliable, functional and easy to use with great support **What do you dislike about CrowdHandler?** We've used Crowdhandler for a fairly long time and it has continued to add new features so we have nothing to dislike - it does what we need **What problems is CrowdHandler solving and how is that benefiting you?** It helps us funnel demand from customers into our ticketing purchase path at a manageable rate ### 9. Great features, really useful! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2026 **What do you like best about CrowdHandler?** It works perfectly and help us to manage big drops. **What do you dislike about CrowdHandler?** It's a bit expensive, especially when you have a lot of people on the website but still useful. **What problems is CrowdHandler solving and how is that benefiting you?** Handling high volumes of website traffic while ensuring optimal server performance and preventing overload. ### 10. Perfect Solution for Managing High Traffic Spikes **Rating:** 5.0/5.0 stars **Reviewed by:** Jan . | Chairman, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about CrowdHandler?** CrowdHandler is perfect solution for companies that struggle with high traffic spikes! **What do you dislike about CrowdHandler?** I can't find any bad sides of this software. **What problems is CrowdHandler solving and how is that benefiting you?** CrowdHandler is solving high traffic spikes during sales ### 11. Great support and handling traffic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2025 **What do you like best about CrowdHandler?** CrowdHandler was very useful for our product launch, so we don't lost customer because of too much traffic for our site. The support is very helpful if there are any problems with setup or some question. I can recommend CrowdHandler! **What do you dislike about CrowdHandler?** It took me some time to set up (incl. the custom template), but support was quick to help. I would prefer like daywise pricing instead of (or in addition) monthly. We would use it more often for small products launches if we can pay daily (the high traffic is only a few hours after launching the product, so paying the whole month is too much for us). **What problems is CrowdHandler solving and how is that benefiting you?** Our site can't handle high traffic on product launch days, so CrowdHandler is useful for queuing the people and don't crash our site. ### 12. Cost-Effective and Reliable: CrowdHandler Optimized Our Website Traffic Seamlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Emmanuel C. | Startup Founder/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about CrowdHandler?** What I like best about CrowdHandler is how easy it is to deploy while being incredibly effective. It took minimal setup time, and the results in managing our website traffic were immediate. It’s a straightforward solution that delivers exactly what we need without any hassle. **What do you dislike about CrowdHandler?** There’s honestly nothing I dislike about CrowdHandler. It has been seamless and effective, meeting all our expectations without any issues. **What problems is CrowdHandler solving and how is that benefiting you?** CrowdHandler is solving the problem of handling massive traffic spikes on our event registration website, Xperto. During big events, our website used to risk shutting down due to sudden surges in visitors. With CrowdHandler, we’ve been able to manage these high-traffic periods smoothly, keeping the website running without any interruptions. This has been a huge benefit, ensuring a seamless experience for our users during peak times. ### 13. Great support from CrowdHandler **Rating:** 4.5/5.0 stars **Reviewed by:** Hannah B. | Senior Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about CrowdHandler?** The ease of setting up a queue to protect our website during busy traffic spikes. Plus knowing the queue will adapt to support the volume of customers hitting the site with minimal user intervention required. We have busy onsales most weeks of the year, so it was well used and tested platform. **What do you dislike about CrowdHandler?** Not being able to take it forward with our new website - thank you for all the support over the past few years! **What problems is CrowdHandler solving and how is that benefiting you?** Having a proactive and responsive client support team. ### 14. My Experience with CrowdHandler Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Chetan G. | Sr. Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about CrowdHandler?** The most helpful aspect of CrowdHandler is its ability to efficiently manage and organize large groups of people. It can help with crowd control, event planning. Additionally, the platform can provide real-time data and insights to help organizers make informed decisions and ensure a smooth and successful event. **What do you dislike about CrowdHandler?** Nothing any downsides of the crowdhandler to use. **What problems is CrowdHandler solving and how is that benefiting you?** CrowdHandler is solving the problem of managing large audience at events or conferences. CrowdHandler is able to enhance audience engagement and participation. This benefits me as an event organizer or speaker by allowing me to better understand and respond to the needs and interests of the audience, improve the overall experience for attendees, and create a more interactive and dynamic event environment. ### 15. The best tool for your website and excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about CrowdHandler?** The support team and the ease of implementing the tool is so easy and so efficient. **What do you dislike about CrowdHandler?** For what they offer everything is fine, everything in my experience is really good **What problems is CrowdHandler solving and how is that benefiting you?** site crashes due to high traffic and server capacity ### 16. CrowdHandler expertly and seamlessly assisted our Box Office opening for the 5th consecutive year. **Rating:** 5.0/5.0 stars **Reviewed by:** Agnes K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2024 **What do you like best about CrowdHandler?** Personalized attention was 100%. The platform is very easy/friendly to use. Immediate response for customer support, before, during and after engaging CrowdHandler on our annual peak traffic days; the support always went above and beyond the help I needed. **What do you dislike about CrowdHandler?** Each year that we have engaged CrowdHandler, their product has been improved over the last year, eliminating any minor concerns from the past experience. This year I was not able to engage the waiting room at the most ideal time, but that may have been due to my not setting it up correctly. **What problems is CrowdHandler solving and how is that benefiting you?** During our peak site traffic days, when we have annual soft opening and public opening of our Box Office, CrowdHandler's waiting room allows us to control traffic volume on the site to keep the site processing at optimum speed and to minimize the occurrence of overselling products. ### 17. Great way to deal with high volume website spikes! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about CrowdHandler?** Great platform that has helped us deal with big spikes in traffic during our high volume sales day! Solved all of the issues that we used to have on website, payment gateway and API failure **What do you dislike about CrowdHandler?** Nothing, so far there haven't been any issues. Looking forward to putting it further to the test **What problems is CrowdHandler solving and how is that benefiting you?** Previously our website had always crashed during very high volume traffic. However Crowdhandler has solved that issue ### 18. A great waiting room solution for our on-sales **Rating:** 5.0/5.0 stars **Reviewed by:** Jason R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about CrowdHandler?** Great customer service and support: the team are very responsible with regards to questions about optimium set-up during our planning stages. This has been especially helpful as we've recently transitioned from one e-commerce website to another, and needed to run multiple stages of testing. Robust product: The CrowdHandler product has behaved exactly as anticipated during our big on-sales. AutoTune is a great feature, that helps to further optimise ingress rate based on site performance. Handling traffic spikes and high customer website demand used to be a headache, but CrowdHandler has helped to create certainty and minimise any downtime during these crucial periods. **What do you dislike about CrowdHandler?** HTML experience is required to fully customise the look of our waiting room. Otherwise, nothing else! **What problems is CrowdHandler solving and how is that benefiting you?** As mentioned above, CrowdHandler has become an important part of our website infrastructure around ticketing on-sales, which often generate spikes in traffic and demand. This has made these crucial periods easier to plan for, and allows us to focus our attention elsewhere when an on-sale is actually happening! This is offered at a fair price, with flexibility to upgrade to another product tier on a monthly basis if required. ### 19. Easy to setup queueing tech which can be scaled up and down quickly to meet requirements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about CrowdHandler?** We work with some of the world's largest entertainment brands and often have to deal with high-volume ticket on-sales. CrowdHandler allows us to build fully branded queues and scale up the capacity and throughput to match the requirements. Installing on the websites is easy with just a few lines of JS. Customer support is rarely required as it all works from the dashboard but all our interactions have been great when required. **What do you dislike about CrowdHandler?** No downsides, we're big fans of this product. **What problems is CrowdHandler solving and how is that benefiting you?** We work with some of the world's largest entertainment brands and often have to deal with high-volume ticket on-sales. CrowdHandler provides scalable queues / waiting rooms to handle these safely. ### 20. Excellent Experience of using Crowdhandler **Rating:** 5.0/5.0 stars **Reviewed by:** Marc S. | Head of Ticketing Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about CrowdHandler?** We love being able to set up individual Waiting Rooms with countdowns for all on sales, and then the random allocation into the queue, preventing people from sitting on a page waiting for an event to go on sale. A huge benefit of protecting individual on sales is that if customers are not booking for an event just on sale they can book as normal and not be impacted by other events going on sale. **What do you dislike about CrowdHandler?** We are very happy with Crowdhandler. Only comment would be to improve the historical reporting at present once you remove an old WR you lose the stats (but can be downloaded before you delete) **What problems is CrowdHandler solving and how is that benefiting you?** Primarily Crowdhandler is protecting our ticketing system by limiting the number of people hitting it; without Crowdhandler, the ticketing system (due to capacity limits within the system) would often fail during busy on sales. It is allowing customers to wait in a 'holding room' prior to the on sale rather than sitting on event pages waiting for events to go on sale (causing a chaotic rush as soon as it goes on sale). It is solving a long running issue of all users to the site being effected by an on sale - being able to protect individual performances means that other customers can book as normal. ### 21. No more stressing out on booking days **Rating:** 5.0/5.0 stars **Reviewed by:** Tom V. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about CrowdHandler?** We were looking for an easy solution to handle the traffic on our bookingdays. CrowdHandler does the task effortlessly!! Although we only need this a couple of days in a year, the flexible payment system makes it affordable to give us an enterprise grade solution. **What do you dislike about CrowdHandler?** Maybe a portal to followup on support tickets, although we always receive good support...an overview can be handy...maybe i did not find it? The need to register a creditcard...our finance dep. does not like that. **What problems is CrowdHandler solving and how is that benefiting you?** provisioning a fair online queueing system, so the customers can order comfortably ### 22. Handling our hosting when the website was under pressure! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about CrowdHandler?** We use Wordpress so was very easy to implement. The room was easy to configure as we were keeping things simple. **What do you dislike about CrowdHandler?** Cant find any negatives , all smooth sailing so far ! And as we say in Scouting , no kinks in our knots! I would say though to remember to switch your room on ! **What problems is CrowdHandler solving and how is that benefiting you?** We are a medium sized Scouting Group - we rely soley on our website for incoming membership , events payment and more. We recently decided to sell event tickets online for our fundraisers. This proved a little too popular and our hosting , whilst its normally great - was stretched. I setup CrowdHandler and thankfully i could keep everyone happy including our Customers and Management ! ### 23. Really helped us during our yearly visitor spike for our booking platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2023 **What do you like best about CrowdHandler?** We only have 1 day a year that we need such a tool and CrowdHandler offers good monthly packages so we can decide per year which suits best. Easy to use and straight forward plug-in for WordPress allowed us to have CrowdHandler up and running in less than an hour. **What do you dislike about CrowdHandler?** It would be nice if some of the functionalities will become available as addons for the cheaper plans, we don't need the number of users in the queue of the bigger packages but the priority access option would be nice to buy as an addon. **What problems is CrowdHandler solving and how is that benefiting you?** We have a very big visitors spike at a specific time on 1 day a year, with CrowdHandler we can easily manager this spike which is also improving the experience of our customers. ### 24. Amazing help! **Rating:** 5.0/5.0 stars **Reviewed by:** Jan K. | Head of Merchandise , Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2023 **What do you like best about CrowdHandler?** Immediately began to act in a situation where the hosting failed. It did exceptionally well, without any problem coped with a huge load. I recommend it to anyone who expects a sudden influx of users on the site. **What do you dislike about CrowdHandler?** Nothing to be honest. Everything was as I expected to be. **What problems is CrowdHandler solving and how is that benefiting you?** Sudden increase in user traffic. ### 25. Incredibly smooth and hassle-free **Rating:** 5.0/5.0 stars **Reviewed by:** Simone A. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about CrowdHandler?** It made queue managing really simple, and the customer service was prompt and useful **What do you dislike about CrowdHandler?** All limitations are due to AWS, the service in itself is really good **What problems is CrowdHandler solving and how is that benefiting you?** We needed a way to avoid system crashes ### 26. Worked exactly as promised, with AWESOME support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about CrowdHandler?** The system handled our traffic spike perfectly during our annual, preventing it from crashing as it normally does. This was the first sale in 5+ years that did not crash our site, all thanks to CrowdHandler. We had a few questions during the installation and setup process, and tickets submitted to Crowdhandler were dealt with extremely quickly. After our sale, their tech team even reached out to check in on things, and to make sure the sale ran smoothly. **What do you dislike about CrowdHandler?** Initially, I thought the price was pretty high, considering I only really needed to use it for about 2 hours total. However, after pricing it against other competitors, I found them to be one of the most affordable options! **What problems is CrowdHandler solving and how is that benefiting you?** High traffic spikes on our site during our annual sale - we used crowdhandler to prevent our site from crashing during the initial surge of traffic ### 27. Kept our website alive and our incoming Volunteers happy.. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about CrowdHandler?** Firstly - I dont write reviews - but I felt compelled as this service saved us a fortune . We setup a website to handle a match between Care Homes and Volunteers to get gifts for residents of the homes . Our web hosting company wanted to charge me €150 for one day to increase Server resources to handle the incoming traffic we might get during some Media coverage spikes. I work in Enterprise Operations for a multi national , so was familar with IT and what we needed to do . Id used Queue systems for booking in the past but wasnt sure how to implement one. We have a WordPress site and found that CrowdHandler had a plugin - job done! **What do you dislike about CrowdHandler?** It wasnt clear to me initially that I needed to switch on my "room" to handle incoming visitors - If i read the manual might have spotted it :) Not a lot to dislike.. **What problems is CrowdHandler solving and how is that benefiting you?** As mentioned , we have spikes each year and when we publicise on Radio/TV media , our website goes down every time - We can queue up our visitors now. ### 28. one of the most affordable queue and waiting room solutions for woocommerce **Rating:** 5.0/5.0 stars **Reviewed by:** Justin M. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about CrowdHandler?** the price was lightyears more affordable than most competitors **What do you dislike about CrowdHandler?** a little complicated to understand but nothing stopping, support was great **What problems is CrowdHandler solving and how is that benefiting you?** It allows us to handle extremely high volume and fast-paced demand on our woocommerce ecommerce stores. Saves us tons in server cost as an alternative. ### 29. Best waiting room solution I have used **Rating:** 5.0/5.0 stars **Reviewed by:** Matt W. | Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about CrowdHandler?** Needed help getting a waiting room up in a very limited time due to our site crashing when we launched a sale. Customer support was incredibly helpful and super fast to help me out. They got our waiting room setup and running FAST. Support from multiple agents and the tech team when I ran into issues, could not be happier with the customer service. **What do you dislike about CrowdHandler?** Had a small issue getting setup initially with the payment portal, but this was quickly handled by customer support. **Recommendations to others considering CrowdHandler:** My preferred choice over other wait room solutions out there **What problems is CrowdHandler solving and how is that benefiting you?** They helped me manage an excess of customers trying to get on for a sale and were super fast about helping me get it set up. ### 30. Crowdhandler was great! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about CrowdHandler?** We liked how simple and easy it was to use Crowdhandler. Their support was quick to respond and answer all our questions. **What do you dislike about CrowdHandler?** We wish the reporting system would remember session statistics like browsers and computers used by the users. This would give us a better demographic report. **What problems is CrowdHandler solving and how is that benefiting you?** Crowdhandler was able to handle the oncoming traffic to help prevent our servers from crashing. We could then give the users a seamless experience for purchasing tickets. ### 31. A reliable and easy tool to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about CrowdHandler?** CrowdHandler has some great features to help remove some of the stress associated with a high demand on sale. Autotune is particularly useful! **What do you dislike about CrowdHandler?** I wouldn't change anything; it's everything you need to help you handle a stressful booking period. **What problems is CrowdHandler solving and how is that benefiting you?** Crowdhandler gives us greater control over our onsales and allows us to self serve more effectively. ### 32. Easy to Use with FANTASTIC Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2021 **What do you like best about CrowdHandler?** We've used hundreds of different softwares over the years. And you rarely come across support staff like these guys. Their replies were fast, concise, answered every question, and solved any integration issue we came across. It made the whole onboarding a breeze. **What do you dislike about CrowdHandler?** Our only issue with the system would be the basic look of the non-custom templates. **Recommendations to others considering CrowdHandler:** While CrowdHandler might not be the best-looking Waiting Room - they make up for it in their supportability and pricing structure. With a much lower barrier to entry, and at no point did we ever feel like they were trying to push a sale or upgrade. I'd highly recommend giving them a try! **What problems is CrowdHandler solving and how is that benefiting you?** We had issues with sudden bursts of traffic taking our eCommerce stores offline. Launches or Viral hits would cripple our systems, significantly affecting the ability to profit from the popularity. Using their waiting room software fixed everything, we let people onto our site in a controlled manner and made more sales than ever. ### 33. Great solution to website traffic problems. Easy to use and implement. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about CrowdHandler?** Easy to implement. Great customer service for your backend questions, and great customer interface on the front end. Easy solution to site traffic problems. **What do you dislike about CrowdHandler?** HTML coding experience is required to customize waiting room templates. Many of the best features require a subscription which is fairly expensive. **What problems is CrowdHandler solving and how is that benefiting you?** Product releases are smoother and easier for both customers and our sales staff. ### 34. Great setup experience. Fast, efficient support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2021 **What do you like best about CrowdHandler?** We operate a ticketing platform that generally doesn't see huge spikes in traffic. We got last minute notice of an event going on sale the following day, with a huge demand for tickets. To err on the side of caution, a virtual waiting room was the best option, to ensure that we didn't overload our infrastructure and cause issues for users. After reviewing other platforms -- most of which had a very lengthy process for setup, including a mandatory sales call -- we found CrowdHandler. We were able to get an account set up in a couple of minutes and integrate changes into our website shortly after to begin testing. We had some outstanding questions after completing setup and we were able to schedule a 7am call with Jake (2 hours before the on-sale time). Jake was great help and coming from a ticketing background was able to relate to the challenges faced. Jake provided good advice and answered any questions that we had before going live. Since this on-sale, we left CrowdHandler operating on our site, based on a slow request threshold. This has already paid dividends. In the past week the unexpected announcement of a lineup for an event triggered a huge spike in demand, which we were able to handle comfortably with CrowdHandler. **What do you dislike about CrowdHandler?** We haven't experienced any negatives so far. **What problems is CrowdHandler solving and how is that benefiting you?** CrowdHandler has enabled us to protect our infrastructure from huge and unexpected surges in demand. This allows us to keep our ticketing site running stably, while managing customer expectations as they try to create a transaction. ### 35. Did exactly what we required **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2021 **What do you like best about CrowdHandler?** As an online election platform, we expected a huge spike in users for a 24 hour period, crowdhandler allowed us to protect our infrastructure, without confusion for our users. Having the ability to place users in a virtual waiting room allowed us to manage the use of our service effectively, without worrying that the spike would affect our day to day users. **What do you dislike about CrowdHandler?** There isn't anything to dislike, we needed this service, and they delivered when required. **What problems is CrowdHandler solving and how is that benefiting you?** Looking after our infrastructure to ensure that a fair use of our service was taking place. ## CrowdHandler Discussions - [What is CrowdHandler used for?](https://www.g2.com/discussions/what-is-crowdhandler-used-for) - 1 comment - [View CrowdHandler pricing details and edition comparison](https://www.g2.com/products/crowdhandler/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+14%3A15%3A54+-0500&secure%5Bsession_id%5D=4d6e3f44-43b0-43b4-9345-dc104bcf6608&secure%5Btoken%5D=6acd3db930d2b6ada36fcbf6c13bd27f5e59ebf17d3ac4c730784e673b6ec9f7&format=llm_user) ## CrowdHandler Integrations - [Akamai Content Delivery Solutions (CDN)](https://www.g2.com/products/akamai-content-delivery-solutions-cdn/reviews) - [Amazon AWS Platform](https://www.g2.com/products/amazon-aws-platform/reviews) - [Amazon CloudFront](https://www.g2.com/products/amazon-cloudfront/reviews) - [Cloudflare Application Security and Performance](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) ## CrowdHandler Features **Traffic** - Traffic Controls - Network Controls - Traffic Overview **Administration** - Dashboard - Scalability - Customization - API / Integrations ## Top CrowdHandler Alternatives - [Queue-it](https://www.g2.com/products/queue-it/reviews) - 4.7/5.0 (158 reviews) - [Queue-Fair](https://www.g2.com/products/queue-fair/reviews) - 5.0/5.0 (112 reviews) - [TrafficDefender](https://www.g2.com/products/trafficdefender/reviews) - 4.5/5.0 (1 reviews)