Harmony Reviews & Product Details

Collection of the water meter reads into one place that allows you to quickly access potential leaks and problem areas. It has potential to alert individual customers about any alerts and is user friendly. Review collected by and hosted on G2.com.

I dislike that the program did not offer exclusive training and the help guides are limited to what information it provides and is very vague. I believe the system has the potential to do so much more for me than how I utilize and use it every day but I have not found any training to help show how to do something. Review collected by and hosted on G2.com.

What I like the best about using Harmony is how you can see every single employee that is logged in. You could easily check their statuses and monitor what they are doing. Listening to call recordings, pulling up reports in one place! I can also see how many calls are waiting so that we can strategize how to maintain our service level which is very important to clients! Review collected by and hosted on G2.com.

I do not have anything to dislike when using harmony at the moment. Review collected by and hosted on G2.com.

- Real-time update, no need to refresh the page.

- Ability to see agent's real-time and actual state.

- Accurate numbers or information.

- Reliability. Review collected by and hosted on G2.com.

- Limited licences: when there are no more licences available, you won't be able to log in and wait for others to log out of Harmony. Review collected by and hosted on G2.com.

Harmony provides an automated online and offline benefit enrollment platform, which streamlines the enrollment process and makes it much easier than using paper. The platform is extremely easy to build and very straightforward.

Reports can be generated and election confirmation statements provided to employees/employers. Harmony can also be used with other, more extensive benefit platforms, such as EmployeeNavigator, Gathr (another Colonial Life proprietary system) and more. It is free for clients/brokers who offer Colonial Life products. Review collected by and hosted on G2.com.

Harmony is a Colonial Life-proprietary system. The system-build and enrollment process does not require a Colonial Life-proprietary laptop, but there is no support for standalone data extraction and reporting without using a Colonial Life laptop. Review collected by and hosted on G2.com.

Stable can easily monitor our agent on particular station also easy to naviagate when it come to call listening and call monitoring. Review collected by and hosted on G2.com.

Sometimes it will take a while to load but it a great system to work on. Review collected by and hosted on G2.com.

You can easily locate and see agent's status. It is also easy to log out an agent if needed. Review collected by and hosted on G2.com.

It is difficult to export reports as there are a lot of steps to go to that specific feature. Review collected by and hosted on G2.com.

Easy of use, everything is sorted so you can generate a report with a few clicks.

Availabilty of real time reports.

Detailed call recording with very good resolution. Review collected by and hosted on G2.com.

Call recording are limited to the past 30 days and crashes some time. Review collected by and hosted on G2.com.

Harmony is easy to navigate, you can easily extract reports to be presented to the team interms of their KPI's Review collected by and hosted on G2.com.

Limited number of access the can log in needs to log out some user to get in Review collected by and hosted on G2.com.

It easy to use and very useful when it comes on running reports. Review collected by and hosted on G2.com.

Sometimes we're getting error that causes delay on our work. Review collected by and hosted on G2.com.

Centralized management is a key feature of Harmony systems, offering administrators a single interface to monitor and control multiple components. This centralized approach improves visibility and control over the entire system, making it easier for administrators to manage and optimize system performance. Review collected by and hosted on G2.com.

None. Harmony system places a high priority on user experience by providing intuitive interfaces and seamless workflows. A positive user experience not only improves adoption and productivity but also helps to minimize training requirements. Review collected by and hosted on G2.com.