Queue-it Reviews & Product Details

Our firm partnered with Queue-it to manage web application traffic during the opening day of online registration. The scenario was an anticipated enormous rush on the first day of registration with approximately 250,000 individual tickets available across 7,000 separate events and programs. We did extensive research into various queue providers prior to going with Queue-it and made our choice based upon the following:

- Queue-it is the only vendor we found that integrated directly into Cloudflare. This is a significant advantage because no server resources are necessary to push visitors into the queue, and the queue continues to accept new people even if the server is temporarily offline.

- The Cloudflare integration is well documented and very easy to do - someone with little technical knowledge / ability can achieve it.

- The pause feature came in exceptionally handy on the day of registration when we realized a significant optimization could be rolled out, but that it would require a reboot of the SQL service. We paused the queue, waited for existing traffic to conclude their transaction, and were then able to deploy the change, restart the service, and resume the queue without any data loss or negative user experience.

- The extensive realtime reporting was very helpful to provide to the executives of our client. Review collected by and hosted on G2.com.

Truthfully, there is nothing about the system that I can say I disliked. Review collected by and hosted on G2.com.

The set up process was easy for our product and engineering teams and monitoring was taken care of with their dashboards. The experience was smooth for our customers. It helped us manage high demand in a painless and fair way for our customers. Review collected by and hosted on G2.com.

Honestly, nothing. It all worked exactly as we expected. Review collected by and hosted on G2.com.

The simplicity of Queue-it's Cloudflare Integration was crucial for the quick deployment we needed. Configuring a waiting room with some limited customization was simple and met the needs of our clients. On event day, the monitor gave us everything we needed in an easy-to-use interface with the metrics we needed readily accessible to share with our clients following the event. The most crucial aspect of the waiting room was the ability to manipulate the outflow in real-time from the waiting room monitor allowing our techs the ability to meter incoming site traffic based on the client application back-end performance. Review collected by and hosted on G2.com.

We've used Queue-It for seven (7) events and there isn't much to dislike. We could have done without the automated sharing of a "Paused" waiting room to the end-users. While we understand the reasoning behind sharing this information, it would be great if it were optional. We learned that lesson on our first event and on a subsequent event where we needed to "pause," we simply reduced the outflow to the minimum value until the back-end application had recovered to normal performance levels. Review collected by and hosted on G2.com.

Attentive service, efficient and professional Review collected by and hosted on G2.com.

Cannot apply the service on a project basis Review collected by and hosted on G2.com.

We like that it's a near-perfect solution to give users a better experience when using our website on Record Store Day. We have only found this solution to truly meet our needs. Review collected by and hosted on G2.com.

This product has all the features and functionality we could ask for. Because of this, there is nothing to dislike about Queue-It. Review collected by and hosted on G2.com.

Amazing customer service! We are a small local Company in Hawaii. We were always interested in a waiting room feature for our website and found Queue-It when researching solutions. I was unsure if they would help us because our Company is really small and uses a website hosted on Squarespace. However, Tim from Queue-it said they work with global Companies to small and local family busineses. Onboarding was really easy and Megan from Queue-it helped us get started really quickly and very responsive whenever we had questions. Could not be more happy with the team from Queue-it. We are still learning the software but it has already solved a major point point for our customers. Highly recommend you giving them a try! Review collected by and hosted on G2.com.

Since I am not an expert technical user, I have difficulties implementing more advanced features of the software. For example, we use Squarespace Website and Scheduling to manage our website and online appointment system. During our initial test, we realized that some users were able to bypass the queue because they were already on the website before the Queue-It waiting room was initialized. Our representative from Queue-It suggested looking into Ajax scripts to solve that issue. Unfortunately, there is not much documentation online at Squarespace or Queue-It that walks us through exactly how to implement that solution. We may need to hire a contractor to fix this issue at a later point. Review collected by and hosted on G2.com.

The support I got from Queue-it especially Karen Yick and Fangbin Li was really impressive and appreciated. I remember we had a very tight schedule for our project at that moment. Karen's response was instant and very helpful throughout the whole POC and procurement process. Fangbin also provide great technical support to us when we were facing the integration issue. He has good knowledge of the product and willing to interpret patiently. Review collected by and hosted on G2.com.

Although Queue-it has a user-friendly admin console to set up and config the waiting room, I indeed faced some difficulties while I was integrating it into our application. I spent quite a lot of time understanding the flow of implementation. Some of the terminologies such as 'Known User' are confusing to a new user. Review collected by and hosted on G2.com.

Queue-It does what it's supposed to do. When I use it, my website stays up during high-volume on sales. It's user-friendly, and works well. Review collected by and hosted on G2.com.

It runs into the problem of low-frequency use. I use it a few times a year, and it's easy to miss steps if I'm not paying attention. Review collected by and hosted on G2.com.

This tool is like a life insurance for an ecommerce, no one wants to use it but if you need it is good to have it available. I have never experienced an issue with the tools itself and I always have a proper answer from the support or comercial teams when needed, so my experience is excellent sofar. Review collected by and hosted on G2.com.

I would like to improve the UX of the tool, the explanation of every control and the reporting tools inside the toos. Is not as intuitive as it could be. Probably some predefined reporting could be very useful, all customers may have to know same standard information (customer experience point of view when tool was used). Review collected by and hosted on G2.com.

The platform is easy to use and quick to set up. Stable and does what it's supposed to do, help control incoming traffic so I don't kill my available resources in an event. It does require dedication to properly configure entry levels, queue size, and rejected people. With these actions it works very well. The availability of the support team to help in case of difficulties is remarkable. Review collected by and hosted on G2.com.

Interface needs some improvements, integration with CDN is not so easy Review collected by and hosted on G2.com.