--- title: Queue-it Reviews meta_title: 'Queue-it Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 161 reviews by the users' company size, role or industry to find out how Queue-it works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 161 scale: '5' date_modified: '2026-06-18' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Queue-it Reviews **Vendor:** Queue-it **Category:** [Virtual Waiting Room Software](https://www.g2.com/categories/virtual-waiting-room) **Average Rating:** 4.7/5.0 **Total Reviews:** 161 ## About Queue-it Queue-it is the leading provider of Virtual Waiting Rooms and Traffic Management solutions, empowering 1,000+ organizations globally to deliver peak-demand events by controlling load and protecting critical infrastructure—without over-scaling or re-architecting their stack. Supporting 36 billion visitors annually across websites and mobile apps, Queue-it helps governments, retailers, and ticketing companies deliver reliable, fair, and transparent online experiences when traffic surges. Teams get flexible, granular control over traffic flow to protect an entire site or app, specific landing pages, or key bottlenecks like login, “add to cart,” checkout, payment gateways, and API calls. Key features include Bot Detection and Mitigation, detailed traffic analytics, and fully branded virtual waiting rooms designed for both scheduled events and 24/7 protection—plus exclusive access mechanisms and wait-experience features that keep visitors informed and engaged. Founded in 2010, Queue-it has over 15 years of experience leading the way in peak traffic admission control and virtual waiting room technology. With offices in Denmark, the U.S., Australia, Korea, and Japan, Queue-it serves the biggest enterprise customers globally with 24/7, 365-day support to help ensure they have the control they need to consistently deliver online experiences that earn trust from their users. ## Queue-it Pros & Cons **What users like:** - Users value the **customization options** of Queue-it, enabling tailored experiences for managing high-traffic events smoothly. (9 reviews) - Users value **traffic management** from Queue-it, ensuring website stability and handling large influxes effortlessly during high-demand events. (9 reviews) - Users value the **responsive customer support** of Queue-it, enhancing their experience during critical events and launches. (8 reviews) - Users value the **ease of use** of Queue-it, allowing quick setups and efficient management of events. (7 reviews) - Users value the **protection and peace of mind** Queue-it provides during high-traffic events, ensuring a smooth experience. (7 reviews) - Easy Integrations (6 reviews) - Users appreciate the **real-time monitoring** of Queue-it, ensuring website availability and efficient traffic management during high-demand events. (6 reviews) - Setup Ease (6 reviews) - Analytics (4 reviews) - Communication (4 reviews) **What users dislike:** - Users find the **complex setup** of Queue-it challenging, leading to potential operational issues and guest friction. (9 reviews) - Users find **integration issues** with Queue-it complicate setup and may disrupt overall user experience and branding. (5 reviews) - Users find the **poor interface design** of Queue-it hampers usability and complicates queue setup processes. (4 reviews) - Users find Queue-it to be **expensive** due to additional costs for advanced features and integrations. (3 reviews) - Users note that **ineffective bot management** can hinder performance, with calls for improvements in features and interface reliability. (2 reviews) - Limited Customization (2 reviews) - Performance Issues (2 reviews) - Poor Customer Support (2 reviews) - Users express frustration with **technical issues** related to scheduling queues and lack of timely updates from the team. (2 reviews) - Captcha Issues (1 reviews) ## Queue-it Reviews ### 1. Exceptional for High-Traffic Events with Intuitive Configuration **Rating:** 5.0/5.0 stars **Reviewed by:** S S. | Technology, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Queue-it?** Queue-it is valued for its reliable virtual waiting room that prevents site crashes during traffic spikes, its fair and transparent queuing experience, easy integration with existing systems, real-time control and monitoring, strong stability during high-demand events, customizable queue pages, and helpful analytics for understanding user traffic. **What do you dislike about Queue-it?** Queue-it is helpful but comes with some drawbacks. The main dislikes are that it interrupts the user experience, can feel unbranded or separate from the main site, and requires careful configuration to work well. Some integrations can be complex, analytics aren’t always as deep as teams want, and costs can rise for large events. Users may also get confused if messaging isn’t clear, and organizations may become overly dependent on it instead of fixing underlying scalability issues. **What problems is Queue-it solving and how is that benefiting you?** Queue-it solves the problem of websites crashing or slowing down during high-traffic events—such as registrations, product launches, ticket sales, or donation spikes. It offloads excess users into a virtual waiting room so the backend systems remain stable and responsive. This prevents outages, protects the user experience, and ensures that legitimate traffic can continue flowing in a controlled manner. The benefit is that your systems stay online even during unpredictable surges. Customers get a fair, transparent queueing experience rather than errors or timeouts, and your team gains real-time visibility into traffic loads. Ultimately, it reduces operational stress, protects revenue-critical events, and lets you plan high-demand moments with confidence. ### 2. A reliable platform with some room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Athanasia V. | Product Owner, Entertainment, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Queue-it?** One of the standout features of Queue-it is the peace of mind it offers. I can trust that the platform is safe, ensuring that users in the queue are provided with the best possible experience. The reliability of the system is top-notch, and it has been effective in managing high traffic without issues. Knowing that users are experiencing smooth and fair wait times makes it much easier to handle large-scale events or product launches. The customer support is also excellent in my experience so far. **What do you dislike about Queue-it?** While Queue-it excels in safety and performance, the UI and UX of the management platform is not ideal. The layout feels outdated and not as intuitive as it could be. Additionally, the setup process for creating a new queue could be more user-friendly. A step-by-step, tailored approach would make it much easier to configure queues according to specific needs, instead of navigating through a generic process that can be confusing at times. **What problems is Queue-it solving and how is that benefiting you?** Queue-it solves the problem of managing high website traffic by preventing crashes and ensuring a smooth user experience. It benefits you by offering a reliable, scalable solution that handles large surges in demand, providing fair and orderly access to your site. With Queue-it, you can rest assured that users will have a seamless experience, reducing frustration while you focus on other aspects of your event or business. ### 3. Keep Your Website Up and Your Patrons Calm **Rating:** 4.5/5.0 stars **Reviewed by:** jschuknecht@overture.org S. | Director of Ticketing, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Queue-it?** Once you have it set up, it is very easy for us to replicate events so it's not starting from scratch every time. It's a great amount of control, as well as valuable real time data about wait times, number of queued people, and more. Customer service has also always been very helpful for us, and it integrates so well with our ticketing software (Tessitura). We use it for major onsales, so maybe about a 12-15 times a year, but it's worth it every time to keep our website up and running. The ability to update waiting messages in real time is also a key bonus. Plus, if you run into them at a conference or trade show, they have great swag (try to snag a WAIT hat!). **What do you dislike about Queue-it?** I wish the help documentation was a little more robust. Some of the rules as far as characters and spacing in set-up of rooms feels punitive, but not at all a dealbreaker. **What problems is Queue-it solving and how is that benefiting you?** Queue-It helps us ensure that our website doesn't crash, both when we have planned huge onsales (Hamilton, Wicked, etc.) or just general sudden unexpected bursts of traffic. AND, when we do have those, it's helping us make sure that we're doing what we can to mitigate bots. Queue-it allows orderly and smooth entrance and use of our website, and makes the anxiousness of our customers drop considerably. ### 4. Protect with Efficiency and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Raul F. **Reviewed Date:** February 12, 2026 **What do you like best about Queue-it?** I like Queue-it for its simplicity, stability, and support. It is a solution that meets expectations when it comes to redirecting a user; it works according to the configuration set on the platform. Additionally, it is not complex to implement. The support is good and they not only respond to help requests but also proactively propose improvements. I also appreciate that migrations to new connectors, like Jakarta 4.x, and integration rules were relatively simple. **What do you dislike about Queue-it?** I believe the bots and abuse section can be greatly improved, as sometimes we have bots that we know are bots but they still end up reaching our platform. Basically, for example, the solution should automatically detect obvious things like suspicious user agents, unreliable ASNs, token sharing or reuse, IP changes, etc., without having to configure them as rules, addons, or specific solutions. **What problems is Queue-it solving and how is that benefiting you?** I use Queue-it to protect my platform from traffic spikes, ensuring a good user experience. ### 5. Essential for Managing High-Traffic Events, Easy to Use and Highly Customizable **Rating:** 4.5/5.0 stars **Reviewed by:** Matt R. | Engineering & Product Management, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Queue-it?** Queue-it has really saved our backsides many times during massive on-sale spikes! We host a relatively large ticketing and event management platform (save name) and had so much trouble managing large traffic influx during big on-sales prior to queueit introduction. Now we can handle these episodes much more effectively. Big pros are the ease of use on the admin side, configurations, lots of abilities and controls, and customization. We don't plan to discontinue queue-it anytime soon! and our platform is growing substantially each year. So we need this. **What do you dislike about Queue-it?** The dislikes are short list, but definitely big hits. Having the ability to enforce queue-it on a per-event basis and not platform wide is huge for us. Hoping to get that ability eventually. Also the integration of the SDK on our legacy platform was not super straightforward. **What problems is Queue-it solving and how is that benefiting you?** See above, but essentially traffic flow control and bot/scalper mitigation. ### 6. Useful and easy, but it needs improvements in customization **Rating:** 4.0/5.0 stars **Reviewed by:** Elisa D. **Reviewed Date:** February 04, 2026 **What do you like best about Queue-it?** I like how useful Queue-it is, how easy it is to use and manage. I can set up a waiting line in a few minutes, which is really useful because we often have little time before a launch. The ease of management is also reflected in the dashboard with information on the number of entries to the queue, exits, and times. **What do you dislike about Queue-it?** We have a certain number of free queue customizations per year, but the process for them is very long and does not fit our short event timelines. We would like to use this benefit more, but the time it takes to create a customized waiting page is not suitable for us. **What problems is Queue-it solving and how is that benefiting you?** I use Queue-it to manage the number of people entering our website during busy events, which helps handle traffic efficiently. It is easy to use and configure, allowing us to set up waiting lines quickly when time is limited. ### 7. Excellent Support, Real-Time Queue Updates, and Seamless Branded Screens **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Queue-it?** The team we were assigned were very helpful and provided excellent customer support. On the day reporting was great and liked the feature of being able to provide up to the minute updates to those waiting in the queue. Being able to design the pre, wait and post screens to own branding meant a seamless transition between website and entry form. Testing pages and ability to see all stages was great. We had our system developer complete the integration so can't comment on that process. **What do you dislike about Queue-it?** Was a little stressful having to change the flow based on server capacity and guessing the effects on the server by increasing at certain increments. Would be great to be able to change the date on the waiting room to avoid having to re-create all the integrations. **What problems is Queue-it solving and how is that benefiting you?** We knew our event would sell out on day 1, in fact in the first click, we needed a solution to direct traffic to our website form in waves to avoid any crashes and ensure the user experience was a good one. We couldn't have achieved this without queue-it. ### 8. Efficient Management of High Demand with Improved Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Gerard A. **Reviewed Date:** February 09, 2026 **What do you like best about Queue-it?** I like the speed in launching the queue and the new customization we have, which can be activated from cpanel. On a technical level, although I'm not the right person, I think it integrates very well with us. **What do you dislike about Queue-it?** Having to go to an external platform to touch and configure. Starting from a template to have to customize the interfaces. I would like it to be easier to design and more integrated with our funnel, so that it doesn't go to another platform to unify the UX. Currently, the moment queue-it comes up, the purchase flow breaks a bit because the user leaves the process. **What problems is Queue-it solving and how is that benefiting you?** I use Queue-it to manage high demand and prevent crashes during events. I like that it allows launching queues quickly and customizing them easily from cPanel. Additionally, it integrates well with our sales funnel, although there are many possible improvements at the UX level. ### 9. A Home Run for High-Traffic Product Drops **Rating:** 5.0/5.0 stars **Reviewed by:** John P. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Queue-it?** Queue-it transformed our high-demand launches by preventing site crashes and oversells, enabling us to deliver a fair and seamless experience for customers. The waiting room feature allowed us to control inventory, limit purchases per customer, and ensure real players—not resellers or bots—got access to our products. Their support and success teams were incredibly responsive and hands-on during our onboarding, making setup and execution smooth. Real-time messaging kept customers informed, and the ability to customize the waiting room for branding and cross-promotion was a big plus. The platform fostered better collaboration across our teams and directly contributed to the best sales day in our company’s history, with conversion rates and loyalty signups soaring. **What do you dislike about Queue-it?** Initially, the platform was a bit tricky to navigate without guidance, and we ran into a minor issue related to our custom URL structure, but Queue-it’s support resolved it quickly. Some advanced features, like the email form in the waiting room, require an additional paid upgrade, which we’re considering but don’t have yet. **What problems is Queue-it solving and how is that benefiting you?** Queue-it transformed our high-demand launches by preventing site crashes and overselling ### 10. Efficient Control and Professional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Fran . **Reviewed Date:** February 09, 2026 **What do you like best about Queue-it?** I like the professionalism shown by the workers at Queue-it. It is very easy to work with them and everything is always simple and agile. We work with them every year for specific moments and they are always willing to get back in touch at the end of the year, they organize everything with flexibility and are always there when you need something. **What do you dislike about Queue-it?** I don't find any pain point where I would say, hey, I don't like it or I think it could be improved. The truth is that I think beyond maybe the platform itself being a little simpler or easier, but maybe it's because we use it infrequently, once a year, and when we want to use it again, we might forget. **What problems is Queue-it solving and how is that benefiting you?** I use Queue-it as a waiting room to control system performance and availability during high access peaks. ### 11. Great for Traffic Management, Web Performance and Stability, and Bot Protection **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Queue-it?** With the clear benefit of helping us digitally manage crowds and monitor traffic, this has been a great tool for any traffic coming to our website. It improves our site performance and also helps ensure stability in our ticketing software, especially since our web sales are facilitated through API calls. More recently, it has become an integral part of how we manage bots and abuse. **What do you dislike about Queue-it?** While recent updates have helped, it does require a bit of technical expertise to get it up and running. It is not a 'plug and play' type setup/tool. However, their support team helps fill in those bridge those deficits when ever encountered. **What problems is Queue-it solving and how is that benefiting you?** Queue-It has helped provide insight to any abuse (bots or otherwise) and ensure stability of web performance but overall ticketing software. ### 12. Effortless Waiting Room Setup for High-Traffic Events **Rating:** 4.0/5.0 stars **Reviewed by:** Mitchell R. | Technical Development & Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Queue-it?** I like how queueit's web UI allows for easy setup and deployment of waiting rooms for our expected high-velocity sales events on our website. We can configure multiple events at the same time across all of our sites, allowing us to control customer flow when needed. **What do you dislike about Queue-it?** We have been told that an update to the SFCC queueit cartridge would be coming this year, however, it is already December, and we have not hear about any updates yet. **What problems is Queue-it solving and how is that benefiting you?** Queueit solves the issue of overwhelming many of our systems. While our customer-facing web store can handle the traffic, many of our systems further downstream can not handle high volumes of orders, and thus, the limited traffic from a waiting room helps. ### 13. Effortless Monitoring and Insightful Analytics with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Queue-it?** The ability to monitor and message folks in the waiting rooms is great. The analytics are also very insightful. It is super easy to use and inplement and the support is fantastic! **What do you dislike about Queue-it?** This isn't really a downside, but more of a side effect that the patrons have a longer wait in order to process (in their minds). However, the phrase "slow is smooth and smooth is fast" is applicable because the users are able to get in and out of the platform in an orderly fashion without resources hemorrhaging and servers failing. **What problems is Queue-it solving and how is that benefiting you?** It is allowing our patrons to register for programs on the opening day without crashing our servers. The flow metering is crucial to our success. We were running into issues with server loading and bogging/crashing due to high post-pandemic traffic patterns. Those problems have gone away after implementing Queue-it's waiting room. Also, the ability to block bots has also greatly helped in improving performance during those times. ### 14. Critical protection for Business Systems in Peak Trading **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Queue-it?** The thing I best like about Queue-it is it's uniqueness in the marketplace - we haven't seen another solution like it. They are niche and experts in what they do - helping us to make hay when the sun shines! **What do you dislike about Queue-it?** Queue-it is a little complex to understand and as such there are only a few in our team capable of setting a queue up. We find the terminology quite difficult to both understand and explain - but I think this is part and parcel of a clever technology solution to a crucial business problem to solve. That all said, customer support is fantastic and always willing to help both walk us through demonstrations and review our implementations. **What problems is Queue-it solving and how is that benefiting you?** Queue-it helps to protect our systems at the times we need it most - product launches and peak trading times. It offers a robust solution to hold traffic from our websites whilst we process sales, helping to ensure the best possible guest experience for all. We use Queue-it at least quarterly. ### 15. High Availability and Impeccable Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Emilio B. **Reviewed Date:** February 10, 2026 **What do you like best about Queue-it?** I really like the high availability and robustness of Queue-it. Their service has never gone down, even with a high number of users. Additionally, I also appreciate the personal service they offer. I also found that the initial setup was very easy and intuitive. **What do you dislike about Queue-it?** The only thing I would improve is the limit on the naming of some elements, as there are elements like waiting rooms and rules that do not allow certain characters like hyphens or spaces. **What problems is Queue-it solving and how is that benefiting you?** I use Queue-it to protect our infrastructure. It helps us avoid service outages due to high concurrency and many requests, increasing the quality of service. ### 16. Effortless Queuing for High-Traffic Ticketing **Rating:** 5.0/5.0 stars **Reviewed by:** Chris R. **Reviewed Date:** February 10, 2026 **What do you like best about Queue-it?** I like that Queue-it is flexible and easy to set up. It does the job and does what it says on the tin, which is really important for us because we often have to launch events with short notice. If it wasn't easy to use, that would make it hard to get going with launching events quickly. **What do you dislike about Queue-it?** I think more customization still looks like an external queuing system. It would be better if it could more thoroughly integrate and look like our web page. **What problems is Queue-it solving and how is that benefiting you?** Queue-it helps us manage high traffic arriving on the site all at once during big ticket launches. ### 17. Highly recommend Queue-it! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Queue-it?** Accounts team and tech team are very responsive and communicative. It's pretty easy to navigate the dashboard as well as to set up waiting rooms. **What do you dislike about Queue-it?** There are still some features that can be enhanced, such as double queue exemption, and bot management. Occasionally, certain displays (eg: re-direct buttons. CAPTCHA) will be buggy and isn't displayed, but Queue-it's team always try to identify and resolve the issue. Some aspects could be further enhanced, such as the double queue exemption and bot management capabilities. Occasionally, certain interface elements (e.g. redirect buttons or CAPTCHA) may not render correctly, but the Queue-it team is proactive in identifying and resolving these issues. **What problems is Queue-it solving and how is that benefiting you?** Queue-it helps us manage high traffic ticket sales and monitor activity through its real-time dashboard. The latter allows us to predict demand for future events and make informed business and resource planning decisions. ### 18. Reliable Enterprise Tool That Keeps Our Sites Running Smoothly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2025 **What do you like best about Queue-it?** It is a very reliable enterprise-oriented tool. We use it every day to maintain availability and monitor access to our websites. It's also our main ally during click days, when a lot of traffic flows to our sites. **What do you dislike about Queue-it?** Customizations are possible, but sometimes we'd like more flexibility and greater attention to detail in translations. Fortunately, Support responds quickly and provides prompt assistance with these types of needs. **What problems is Queue-it solving and how is that benefiting you?** Our business relies on online event ticket sales. In many cases, we face real click-days with very high traffic. That's why we rely on Queue-it: we can manage traffic peaks in a controlled manner, offering end users a personalized and less frustrating waiting experience. ### 19. Excellent system with with great layout/styling possibilities **Rating:** 4.0/5.0 stars **Reviewed by:** Niels M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Queue-it?** From a technical point of view: it is a great product. It does puts a nice queue before our shop in case we need one. That is what we needed a couple of times a year. Integration with CloudFront is smooth. A very nice bonus is the possibility to style the waiting room layout to match our shop/event. Gives a great user experience. **What do you dislike about Queue-it?** The UI is not always very intuitive, but they are always available to help us out if we can't find the setting ourselves:) **What problems is Queue-it solving and how is that benefiting you?** We have a big sale a few times year, attributing more traffic than our servers can handle. Queueit provides a waiting room, spreading out the load on our servers over a longer time. ### 20. Major Server and Database Scaling Cost Savings **Rating:** 4.5/5.0 stars **Reviewed by:** David H. | Product Development and Sourcing and Production Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Queue-it?** 38% decrease in server scaling costs and a 33% reduction in database scaling costs **What do you dislike about Queue-it?** The administrative dashboard lacks an intuitive design and streamlined workflows. **What problems is Queue-it solving and how is that benefiting you?** Acts as a security checkpoint, using tools like CAPTCHAs, proof-of-work challenges, and data center blocking to ensure genuine customers—not bots—get access. ### 21. Queue-IT Superior Product Experience-Health Care Use Case **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Queue-it?** the product is very easy to integrate with and highly secure; new feature like bot detection and captcha are increasing the value add and security posture for clients. **What do you dislike about Queue-it?** Multi-queue model based on multiple triggers can be enhanced. **What problems is Queue-it solving and how is that benefiting you?** Queue-It use case during Covid 19 pandemic support was to manage the traffic flow of end users at peak times(based and driven by media announcements) and protect our backend systems from massive website traffic. ### 22. Stable platform and support always available **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Queue-it?** The platform is stable and, moreover, I have access to both the account manager and someone from the technology team, which allows me to receive help at any time. **What do you dislike about Queue-it?** The pricing model seems too rigid to me and requires a lot of foresight when it comes to scaling. Additionally, the bot detection functionality does not work as I would expect. **What problems is Queue-it solving and how is that benefiting you?** It allows us to make sales in situations where the initial demand is very high. ### 23. I excellent tool for our traffic peaks **Rating:** 5.0/5.0 stars **Reviewed by:** Cesar R. | Analytics Director, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Queue-it?** The ease of implementation, administration, management tools, and metrics it offers for tracking traffic behavior and queues **What do you dislike about Queue-it?** Improve access to metrics and the email addresses of registered users to ensure they are notified upon login, whether via API integration or any other streamlined method. **Recommendations to others considering Queue-it:** Be aware of the CMS and CDN they have for integrations **What problems is Queue-it solving and how is that benefiting you?** The best experience for the users when our infrastructure is insufficient ### 24. Everything worked as expected; would use again. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2022 **What do you like best about Queue-it?** We've been using Queue-it annually for our Open House/Free Concert event, as it always sees high traffic and bookings. We continue to choose Queue-it because it integrates seamlessly with Tessitura, always quick and easy to implement and maintain, and their customer service is exceptional. **What do you dislike about Queue-it?** I can't think of anything that is negative about Queue-it as it pertains to our purposes. Everything is pretty straightforward, and we have all the functionalities we need. **What problems is Queue-it solving and how is that benefiting you?** Queue-it prevented our website from crashing, which is vital when selling tickets daily. It also allows us to provide more information to all patrons visiting our website, whether or not they're there to buy the special event. ### 25. Effortless Queue Management and Clear Monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Doug H. | IT DevOps Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Queue-it?** Queueing rooms are easy to manage, inflow/outflow monitoring is clean and helpful. **What do you dislike about Queue-it?** Can't begin to release a queue 'on demand', it has to be scheduled. **What problems is Queue-it solving and how is that benefiting you?** Often when we launch new products, or offer sales, we use Queue-it waiting rooms to both verify product/pricing before the public can see it, as well as managing traffic surges to not overwhelm our web applications. ### 26. Up time security and traffic management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Queue-it?** With Queue-it we never have to worry about unexpected traffic spikes crashing our website, especially with high demand events going on sale! **What do you dislike about Queue-it?** Some of the user interface on the back end is a bit clunky-having to create separate triggers and actions, it would be nice if there could be one combined workflow to take you through all the steps from creating the waiting room to having it go live. **What problems is Queue-it solving and how is that benefiting you?** We had a couple heavy traffic on sales that crashed our site which was obviously a huge problem that queue-it has solved! ### 27. Excellent Protection for Web Servers **Rating:** 5.0/5.0 stars **Reviewed by:** Oswaldo C. | Administrador de Servidores Web y Base de Datos, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Queue-it?** The protection of web servers against workload overload **What do you dislike about Queue-it?** Really nothing to comment on here, everything seems functional to me. **What problems is Queue-it solving and how is that benefiting you?** It helps me control the flow of user access to the website, therefore, there is no risk of server saturation. ### 28. Excellent Bot Protection That Delivers Results **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Queue-it?** They have helped us tremendously in the fight against bots on our website. **What do you dislike about Queue-it?** I wish there was a better way to stop traffic from specific countries or parts of the US. We have trouble in certain areas and it would be great if we could do this in bulk. **What problems is Queue-it solving and how is that benefiting you?** Data Centers has been causing a lot of problems with our cart. Queue It has helped us to lower the number of bot attacks and has helped us fight synthetic traffic. ### 29. Reliable Traffic Control and Seamless Product Launches **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Queue-it?** Queue-it does a great job of controlling our traffic and allowing stability for our customers during our busy times. Queue-it is also used as a method for us to launch new products and drop the curtain at the same time for everyone. **What do you dislike about Queue-it?** Queue-it works well for us and there is nothing of concern. **What problems is Queue-it solving and how is that benefiting you?** Queue-it is helping to manage our traffic during busy times and product launches to allow for sitewide stability with traffic spikes. ### 30. Virtual Waiting Room Shines, Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2025 **What do you like best about Queue-it?** Virtual waiting room is a good feature which allows high spike traffic to be manageable to prevent server overload and crashes. The support team from Queue-IT is responsive and helpful when issues arises from critical launches. **What do you dislike about Queue-it?** Dashboard and UX can be better and more intuitive. Missing easy integration plugins to Splunk, Pager Duty, Slack **What problems is Queue-it solving and how is that benefiting you?** Preventing sudden high spike traffic. ### 31. Excellent service and superb product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Queue-it?** As a Project Manager and User, I have worked with many vendors, but none have been as professional and experienced as the Queue-it team. Their expertise in the ticketing and tech domain has helped accelerate the security and stability of our systems. This is reflected in their decision-making and the progress of the products and services they offer. Every update is impactful, and their roadmap is filled with highly innovative solutions. Queue-it’s customer and business teams are always ready to support and show incredible engagement, consistently following up on the challenges we face. Jessica, in particular, has been very proactive in engaging with us and keeping us up to date on the solutions they offer. She has spent many meetings trying to understand our business needs—an effort that is invaluable when we require tailored solutions. Fang Bin has also been excellent in providing the necessary support for our implementation plans, even when it runs late into the night. On his own initiative, he has given us great configuration recommendations by analyzing our existing processes. The product Queue-it delivers has improved over the years, with regular quality-of-life updates for end users that reflect their thoughtful approach to UX. They conduct user studies to guide their design decisions—an uncommon and refreshing practice. There have also been many targeted security enhancements that keep us ahead of threat actors. This clearly puts them ahead of many competitors we've evaluated over the years. To say they’ve done many things right would be an understatement. With all these positives, Queue-it has undoubtedly become an essential part of our system. **What do you dislike about Queue-it?** Can't think of any, we have been very satisfied with their product. **What problems is Queue-it solving and how is that benefiting you?** Queue-It helps to address many security and fair-play problems that we faced. As a ticketing agency, we have to ensure maximum stability of our system and Queue-It is at the forefront of that endeavor. Their services helps to keep our system afloat by managing the traffic that is accessing our system 24/7. They also have very intuitive dashboards that can allow us to quickly adjust to changing situations. The setup time of a waiting room is less than 5mins for an average user and that allows us to quickly setup a vital waiting room even at a moment's notice. ### 32. Effortless Queue Management and Flawless Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Queue-it?** How easy it is to setup the queue room and to monitor and control traffic through it on the go. It works flawlessly as well. **What do you dislike about Queue-it?** Can't think of anything I do not like about it. **What problems is Queue-it solving and how is that benefiting you?** Queue-it helps us control flow of clients though our web servers hosting the app client interface. On city even registration days, we have huge crowds, which if left uncontrolled, can bring the system down to a point hwerer it is unusable. Queue-it has helped us prevent this from happening. ### 33. Customizable, User-Friendly, and Insightful Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Queue-it?** Analytics, ability to customize design, ease of use **What do you dislike about Queue-it?** Some features are hidden behind a paywall **What problems is Queue-it solving and how is that benefiting you?** Queue allows us to control the flow of traffic in a way that allows us to sell a lot of tickets while maintaining the sites integrity. ### 34. Queue-IT saved our bacon! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Queue-it?** The ability to manage the inflow of traffic to our website. Without being able to control this, our system gets overwhelmed and crashes. Their customer support has been excellent and always fast to respond. It's easy to use and was dropped right in front of our site without any issues. It's given us great insight into our traffic and users. **What do you dislike about Queue-it?** Our users would prefer that we didn't have a waiting room, but it's necessary during our peak periods. It would be great if there were the ability to send SMS notifications to user as well as email notifications when it's their turn but this isn't available. **What problems is Queue-it solving and how is that benefiting you?** Managing inflow of traffic during peak registration periods. Our system would - and has - crashed without it. This keeps the lights on and enables intake for our programs. ### 35. Keeps Our Site Running Smoothly During Big Sales with Great Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Queue-it?** It keeps our website running smoothly during big on-sales, and has good reporting abilities. **What do you dislike about Queue-it?** It is a bit hard to set up the waiting rooms. **What problems is Queue-it solving and how is that benefiting you?** Our website has crashed in the past during our summer camp sales, and using Queue-It has stopped that from happening. ### 36. Customizable and Powerful Tools for Streamlined Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Queue-it?** Repeatable setup process, customization options, and advanced tools **What do you dislike about Queue-it?** Sometimes the steps to setup a queue feel lengthy or disjointed **What problems is Queue-it solving and how is that benefiting you?** managing on-sales and protecting our webpages from heavy traffic ### 37. Handles Traffic Surges with Flexibility and Precision **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Queue-it?** Ability to handle surge in traffic, granular control, flexibility with queue pages. **What do you dislike about Queue-it?** Bot protection and bot dashboards can be better. **What problems is Queue-it solving and how is that benefiting you?** Surge in Ticketing Traffic. ### 38. It is not just a supplier,it is an ally **Rating:** 5.0/5.0 stars **Reviewed by:** Hugo G. | Gerente de operaciones, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Queue-it?** Its interface is graphical and modern, and above all, it is robust, having not had any crashes or failures for more than 5 years working with the platform. **What do you dislike about Queue-it?** I would like a profile that is not necessarily technical to be able to manage or better understand the platform in the administrative part. **What problems is Queue-it solving and how is that benefiting you?** contain, order and distribute unilaterally so as not to generate a feeling in the customer in the queue that they were assigned a wrong turn ### 39. Great service for a great price. **Rating:** 5.0/5.0 stars **Reviewed by:** Emeka O. | Box Office Superstar, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Queue-it?** I like the set it and forget it ness. It really helps give peace of mind when we are having large onsales. You can create a different waitingroom for each onsale or just use the same one thats always running with certain thresholds. **What do you dislike about Queue-it?** I wish I could pull more metrics out but thats not what its designed for. **What problems is Queue-it solving and how is that benefiting you?** It helps us solve having our website go down from too many users at once. ### 40. Evaluation of using an electronic waiting room on an online ordering site for restaurants **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Queue-it?** The reassurance of having a waiting room means that I don't have to worry as much about server specs as before. **What do you dislike about Queue-it?** As before, there were many times when I had to get back in line even when it was my turn. There were restrictions such as using the same browser, and I couldn't understand the conditions for getting back in line unless I asked questions. **What problems is Queue-it solving and how is that benefiting you?** Users line up after entering the waiting room so that they can wait their turn fairly. ### 41. QueueIt a true ally for your site **Rating:** 5.0/5.0 stars **Reviewed by:** MIALON S. | Responsable Technique Web, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Queue-it?** Very ergonomic, intuitive, and truly effective tool. Easy to implement. Real, quality, and responsive support from the QueueIt teams. A true accompaniment. **What do you dislike about Queue-it?** Currently, the product suits me very well. No "dislike" topic. **What problems is Queue-it solving and how is that benefiting you?** QueueIt allows us to manage queues in case of very high traffic or frenzied behavior from our users. ### 42. I would recommend Queue-it **Rating:** 5.0/5.0 stars **Reviewed by:** Marie A. | Product Manager, My Virgin Media app, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Queue-it?** I would recommend Queue-it as it is great for protecting against high-traffic incidents. Also the Account Managers, Technical Team and Designers are always available to support and go above and beyond **What do you dislike about Queue-it?** Some features could be improved! From a content POV it should be easier to update the themes and add imagery, background colours etc (so have a CMS). Also, I would like a repository to add pre-prepared stock dynamic messages so I can access them easily. **What problems is Queue-it solving and how is that benefiting you?** Queue-it helps us manage our high traffic when we have pre-sales ### 43. Improved shopping experience **Rating:** 5.0/5.0 stars **Reviewed by:** Hugo G. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Queue-it?** It is easy and intuitive to configure,and the customer buying experience becomes simple **What do you dislike about Queue-it?** I like everything, I have no comments or improvements to say. **What problems is Queue-it solving and how is that benefiting you?** Stop robots and contain traffic to my ticketing system ### 44. Simple, and easy going **Rating:** 5.0/5.0 stars **Reviewed by:** Mārcis G. | Head of Information and Communication Technology Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Queue-it?** The support was really responsive, and the integrations / Implementations are standardized. The feature stack also is very easy to use and customizable **What do you dislike about Queue-it?** At the start the dashboard was not that intuitive **What problems is Queue-it solving and how is that benefiting you?** Our tech stack is complicated, and there is parts that are not well optimized, so the waiting room solution helped us from reaching the saturation levels that our systems have ### 45. Excellent product **Rating:** 4.5/5.0 stars **Reviewed by:** Alexandre S. | CTPO, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Queue-it?** How it allowed us to control and serve big events. **What do you dislike about Queue-it?** Everything works realy fine to us when using Queue-it. **What problems is Queue-it solving and how is that benefiting you?** Organize and serve high demands ticket sale events ### 46. Robust product, great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Queue-it?** We have a queue wrapped around our website at all times and appreciate the security this provides us should there be unexpected/expected surges of traffic to the website. It has good reporting features and the customer service agents are very responsive and friendly. We have also had positive feedback from customers that they enjoy being able to see what their place in the queue is, their expected wait time and have the option to receive an email when they reach the front of the queue. The interface is quite simple, so easy to learn and the documentation provided is extensive. **What do you dislike about Queue-it?** We have some negative customer feedback about being kicked out of the queue but we suspect this is due to them using multiple tabs/browsers/devices. Some 'how-to' videos would be good for training as some staff members are visual learners. We recently ran into an issue where Google could not index one of our pages because there were too many queue re-directs. **What problems is Queue-it solving and how is that benefiting you?** Maintaining a queue on the website constantly to prevent overloading, especially during busy onsales where we can have upwards of 25k people queuing at once. ### 47. Queue-it should be industry norm for device launches. **Rating:** 5.0/5.0 stars **Reviewed by:** Aamir A. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Queue-it?** Easy to implement and use however proves to be one of the key player in device launch whether you want to do traffic management or want to do controlled device launch. **What do you dislike about Queue-it?** Less amount of technology support like missing flutter support. **What problems is Queue-it solving and how is that benefiting you?** Main problem was traffic management which it handles smoothly. ### 48. Experience from a Product Owner point of view **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Queue-it?** Customer service and response speed is excellent. In a few days we have managed to move the application to the server, the answers to our questions were resolved in a few hours. **What do you dislike about Queue-it?** I have no complaints regarding Queue-it's service. The only recommendation would be greater monitoring and proactivity regarding the account. For example, the recommendation to move the application to the server could have been very useful before we encountered the problem in a live event. **What problems is Queue-it solving and how is that benefiting you?** In the project I work on we reached high peaks of users connecting at the same time. So that our payment queues do not become saturated, we install queue-it as a traffic control measure and progressive user adjustment when accessing the checkout. Queue-it's rapid outflow update is key to our business model. ### 49. Great support and rock-solid solution during peak traffic **Rating:** 4.5/5.0 stars **Reviewed by:** Jeroen S. | Web developer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Queue-it?** The support has been outstanding. Very helpful, responsive and approachable. **What do you dislike about Queue-it?** Rather expensive for incidental use. Very basic customization is not available in the chepatest plan. Client-side integration is not bullet-proof, but server side integration is not possible when using page-caching. **What problems is Queue-it solving and how is that benefiting you?** During peak ticket sales one or more of the underlying systems were experiencing hihg load. We were able to succesfully prevent this once we started using Queueu-it. ### 50. UoB Queue-IT Recommendation **Rating:** 5.0/5.0 stars **Reviewed by:** Chimdinma A. | IT Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Queue-it?** Ease of use, support and implementation. **What do you dislike about Queue-it?** There's nothing that I dislike about Queue-it **What problems is Queue-it solving and how is that benefiting you?** Queue-IT is helping us solve the wait time issue during our book your room process. Thereby allowing students have a great user experience during room booking. ## Queue-it Discussions - [What is Queue-it used for?](https://www.g2.com/discussions/what-is-queue-it-used-for) - 2 comments - [What is virtual waiting?](https://www.g2.com/discussions/what-is-virtual-waiting) - 1 comment - [What is a pre queue?](https://www.g2.com/discussions/what-is-a-pre-queue) - 1 comment - [How does queue it work?](https://www.g2.com/discussions/how-does-queue-it-work) - 1 comment - [View Queue-it pricing details and edition comparison](https://www.g2.com/products/queue-it/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-18+13%3A59%3A25+-0500&secure%5Bsession_id%5D=b00b55c7-668c-4c04-b56b-92635811c45a&secure%5Btoken%5D=f82b104d3466f9f883e51b9f4cde62f80b6305674e84594131bfafc73e993de3&format=llm_user) ## Queue-it Integrations - [Akamai EdgeWorkers](https://www.g2.com/products/akamai-edgeworkers/reviews) - [Amazon CloudFront](https://www.g2.com/products/amazon-cloudfront/reviews) - [Android](https://www.g2.com/products/android/reviews) - [APACHE](https://www.g2.com/products/apache/reviews) - [ASP.NET](https://www.g2.com/products/asp-net/reviews) - [Cloudflare Application Security and Performance](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews) - [Django](https://www.g2.com/products/django/reviews) - [F5 Distributed Cloud CDN](https://www.g2.com/products/f5-distributed-cloud-cdn/reviews) - [Fastly Content Delivery](https://www.g2.com/products/fastly-content-delivery/reviews) - [Google Cloud Distributed Edge](https://www.g2.com/products/google-cloud-distributed-edge/reviews) - [Harmony](https://www.g2.com/products/harmony-harmony/reviews) - [iOS SDK](https://www.g2.com/products/ios-sdk/reviews) - [Java Development](https://www.g2.com/products/java-development/reviews) - [Leap](https://www.g2.com/products/leap-llc-leap/reviews) - [.NET](https://www.g2.com/products/net-2023-06-12/reviews) - [Next.js](https://www.g2.com/products/next-js/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [Python](https://www.g2.com/products/python/reviews) - [React Native](https://www.g2.com/products/react-native/reviews) - [Ruby on Rails](https://www.g2.com/products/ruby-on-rails/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Tencent](https://www.g2.com/products/tencent/reviews) - [Tencent Cloud - China](https://www.g2.com/products/tencent-cloud-china/reviews) - [Tessitura](https://www.g2.com/products/tessitura/reviews) ## Queue-it Features **Bot Detection & Classification - Bot Detection and Mitigation** - Bot Traffic Analytics - Good Bot Identification - Malicious Bot Detection **Traffic** - Traffic Controls - Network Controls - Traffic Overview **Protection & Mitigation - Bot Detection and Mitigation** - Automated Bot Mitigation - API Abuse Protection - Account Takeover Protection **Administration** - Dashboard - Scalability - Customization - API / Integrations **AI-Powered Detection & Intelligence - Bot Detection and Mitigation** - AI-Powered Bot Detection - AI Agent & LLM Traffic Management - Adaptive AI Threat Response ## Top Queue-it Alternatives - [Queue-Fair](https://www.g2.com/products/queue-fair/reviews) - 5.0/5.0 (115 reviews) - [Cloudflare Application Security and Performance](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews) - 4.5/5.0 (580 reviews) - [CrowdHandler](https://www.g2.com/products/crowdhandler/reviews) - 4.9/5.0 (35 reviews)