Queue-it

By Queue-it

4.7 out of 5 stars

How would you rate your experience with Queue-it?

Queue-it Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Queue-it Media

Queue-it Demo - Example 1
Queue-it queue page explained
Queue-it Demo - Example 2
Queue-it for product releases
Queue-it Demo - Example 3
Queue-it for sneaker drops
Queue-it Demo - Example 4
Queue-it for festival ticket onsales
Queue-it Demo - Example 5
Queue-it for tax filing
Queue-it Demo - Example 6
GO Queue-it platform traffic insights
See how Queue-it's virtual waiting room can prevent your website from getting overloaded by peak traffic.
Play Queue-it Video
See how Queue-it's virtual waiting room can prevent your website from getting overloaded by peak traffic.
Hear from Jon Haworth, Senior Commercial Systems Manager at Tate, how one of the world’s most iconic art institutions managed overwhelming online demand after reopening its galleries post-pandemic.
Play Queue-it Video
Hear from Jon Haworth, Senior Commercial Systems Manager at Tate, how one of the world’s most iconic art institutions managed overwhelming online demand after reopening its galleries post-pandemic.
Hear from Santiago Aguilera Monero, IT Systems Architect at the Catalonian Government (Generalitat de Catalunya, or GENCAT), how Queue-it supports reliable experiences for millions of citizens, across 10 digital public services.
Play Queue-it Video
Hear from Santiago Aguilera Monero, IT Systems Architect at the Catalonian Government (Generalitat de Catalunya, or GENCAT), how Queue-it supports reliable experiences for millions of citizens, across 10 digital public services.
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Queue-it Reviews (161)

Reviews

Queue-it Reviews (161)

4.7
161 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the product for its reliable traffic management and exceptional customer support, which help maintain website stability during high-demand events. The intuitive setup and real-time monitoring features are highlighted as key benefits, allowing for effective control over user flow. However, some users note that the interface could be more intuitive, particularly for new users.

Pros & Cons

Generated from real user reviews
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Verified User in Performing Arts
AP
Mid-Market (51-1000 emp.)
"Solid product. Great Service."
What do you like best about Queue-it?

Simple and cost-effective way to manage volume ticket sales. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

The trigger and actions process could be simplified Review collected by and hosted on G2.com.

Nowel C.
NC
Operations manager
Small-Business (50 or fewer emp.)
"A great app to provide a level service to your customers"
What do you like best about Queue-it?

Ease of use.

NUmber of features

Ease if integration

Frequency of use Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

Subscription Fees

Ease of implementation Review collected by and hosted on G2.com.

Kaci A.
KA
IT operation manager
Retail
Enterprise (> 1000 emp.)
"Protect our website :)"
What do you like best about Queue-it?

Multiple integration possibilities, we use JS integration on our website.

We can enable/disable the Waiting Room easily with no impact on the live users.

Also the message functionnalities are useful and allow you to communicate with users in the Waiting Room. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

Contractually you must be aware that the max outflow is depending on what you pay. Besides this, we don't have any major problems, perhaps the backoffoce UI would be something to work on, there are some points and process to manage the queue that you need to be aware of, and if you use the product only 3 times a years, sometime you forget the usage ;) Review collected by and hosted on G2.com.

Verified User in Entertainment
AE
Mid-Market (51-1000 emp.)
"Amazing product"
What do you like best about Queue-it?

Queue. It is a fantastic platform, which is simple to set up and start using. The company also relies on an excellent support team, always ready to quickly answer our questions. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

There is nothing I can say I dislike. A room for improvement could be to have more 1-1 sessions with customers to share its roadmap, get feedback, and identify missing features and new needs. Review collected by and hosted on G2.com.

Verified User in Performing Arts
AP
Mid-Market (51-1000 emp.)
"Queue-It Review"
What do you like best about Queue-it?

Queue-it has consistently been the saving grace for our organization. The initial server-side integration with the .NET SDK is straightforward to integrate and easy to customize. The waiting room setup is structured in a way that makes sense and is easy to communicate to other users, even those with no experience on the platform.

The performance of the queues themselves are impressive - we have never had a problem with queue-it's capacity, and except for one incident several years ago that was resolved almost immediately, and we have never experienced critical service interruptions. We currently have 98 active waiting rooms, and the platform continues to perform as well as it did with 1.

Queue-It's support team has always been responsive, courteous, and knowledgeable. The company as a whole goes above and beyond to create a powerful tool that is easy to use, supported by a great time, and frankly, one of the most critical services we employ. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

There is very little to dislike about queue-it. The traffic insights tool, while a great feature, feels like it needs more development to be particularly useful. Every other aspect of the platform is well polished, and it is clear that queue-it is actively developing the platform. Review collected by and hosted on G2.com.

Verified User in Performing Arts
UP
Mid-Market (51-1000 emp.)
"Insightful and great control of our waiting rooms"
What do you like best about Queue-it?

Having an insightful overview of our waiting room and full control during busy on-sales. Queue-It has really helped us manage traffic during unforeseen issues where we needed to pause the queue outflow. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

We find some of the features harder to understand in terms of what they do or don't do to the waiting room. Ideally, it would be great to have more setup/training videos to follow. Review collected by and hosted on G2.com.

RY
Director
Small-Business (50 or fewer emp.)
"Our customer feedback says it all. Awesome!"
What do you like best about Queue-it?

We had major issues last 3 years but this time all went smooth simply because we had Queue-it in place. Everyone got served fairly. We didn't look anywhere else for another product as this served our purpose well. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

None. We didn't know our application & server capacity as it is setup on a new infrastructure. So we had to continuously increase the outflow to reduce the wait time in the queue! Customers were happy to see the wait time go down fast! Review collected by and hosted on G2.com.

Verified User in Sports
AS
Small-Business (50 or fewer emp.)
"We find ourselves providing better service by adopting Queue-it waiting rooms"
What do you like best about Queue-it?

Both professionally and humanly they have accompanied us throughout the process in a consistent, friendly and professional manner. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

Perhaps you could improve the basic reporting service that it brings to allow you to consult a larger time window. Review collected by and hosted on G2.com.

GK
Commercial Systems Engineer
Enterprise (> 1000 emp.)
"Great product to use for any busy online on-sale"
What do you like best about Queue-it?

Queue-it is easy to use and guarantees that a busy on-sale or spike in traffic won't cause any problems.

The dashboards are easy to read and share with colleagues. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

I've really struggled to come up with something I dislike about queue-it. Everyone from the company is very friendly and professional. Their support is next to none and have helped us with a few bespoke requests very quickly. Review collected by and hosted on G2.com.

CR
Mid-Market (51-1000 emp.)
"Excellent product, stellar service & support"
What do you like best about Queue-it?

Queue-It is easy to use, and the product works exactly as promised. We had great training, and our event ran smoothly. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

I didn't dislike anything, Queue-It and their staff are great! Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

9 months

Average Discount

14%

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Queue-it Features
Traffic Controls
Network Controls
Traffic Overview
Dashboard
Scalability
Customization
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Queue-it