Qualtrics Core XM Reviews & Product Details

I was afraid to start working on Qualtrics assuming it may require complex programming knowledge but set up it really intuitive that my review was up and running in literally 10 minutes. Review collected by and hosted on G2.com.

While almost all requirements could be set up using easy to understand tools, still you need java scripting to achieve complex requirements for your survey. Review collected by and hosted on G2.com.

I like how customizable Qualtrics is. It is very easy to make surveys with a lot of specific or proprietary needs. The analytics dashboard provides a lot of information about the survey responses. Creating blocks for each survey section is also a very good feature in it. Review collected by and hosted on G2.com.

The only complaint I have about Qualtrics is that it is not easy to collaborate on surveys with other researchers. It is also hard to manage if the survey becomes too long. It is hard to replicate other surveys in Qualtrics. Review collected by and hosted on G2.com.

Qualtrics has a user-friendly interface. The training videos are high quality and they have live chat support in addition to a community forum when you need extra help. Qualtrics XM helps you build respondent-centered surveys through their Expert Review feature and is helpful in giving you tips on how to improve your survey. The tool is very flexible, someone familiar with the program is able to use the program for a number of purposes - surveys, longitudinal studies, 360 degree feedback, registration, calendaring, and tracking to name a few uses. With a little knowledge of JavaScript the uses of the product quickly expand. Review collected by and hosted on G2.com.

One thing that my institution does not like is the difficulty of collaborating surveys. Only the creator can collaborate a survey. This is problematic when one user programs the survey but someone else has to maintain, administer, and analyze it. This second person may want to add users to help them, but has to ask the creator to collaborate to these other users. We have also had issues with the program saving. Pop-up windows time out and don't save progress but the user doesn't find out about this until they navigate away from the pop-up. Also we have created advanced reports that will randomly forget what data source the widget is supposed to pull from. We use these reports so that we have a professional looking, complete snapshot - when widgets are missing it defeats the purpose. At times it can be frustrating to have to use the interface to apply logic. It gets tedious compared to writing coding and doing find and replace to make repetitive changes from one question to the next. Review collected by and hosted on G2.com.

Qualtrics helps me to easily create eye-catching surveys and share and distribute the data across departments easily to all stakeholders. I love the ability to customize to almost every level and to brand and beautify the surveys. Also, the Dashboard feature is great! It allows you to share insights at a glance and with customized views to each person who views it is getting exactly the information they need and nothing more. Review collected by and hosted on G2.com.

Sometimes you want to create a quick survey and send it out easily. Qualtrics does require some training and creation, so it isn't best used for EVERY survey. Also, occasionally the platform can glitch, causing delays and extra work to fix the issues. Review collected by and hosted on G2.com.

The best thing about Qualtrics is the requirements it fulfills. It clear aims to tackle the needs of those doing real research. Features such as A/B test and data connectors proved a real asset in our digital marketing research. We saw real improvements as a direct result of using the software, with it helping us overcome the fact we were conducting research in Thailand. Review collected by and hosted on G2.com.

The dashboard and general UI elements feel outdated. This may have changed, but it is obvious that the company is targeting power over usability. Review collected by and hosted on G2.com.

It is really easy to develop and run a survey using Qualtrics. It is a great way to collect data of any sort. I use it to get feedback from students in the courses I teach and I use it my research. It is easy to learn and allows you to export the data in many usable formats. Their customer service team is great if you are experiencing any questions on how to do something. Review collected by and hosted on G2.com.

It took me a little while to figure out the formatting on some of the survey questions, but other than this, I have no complaints. Overall, whenever I have encountered an issue, a quick call to customer service has straightened me out. Review collected by and hosted on G2.com.

I like that it is a user-friendly tool and that after a first implementation and training on the tool, the customer may be able to scale his program Review collected by and hosted on G2.com.

Sometimes the program presents errors and don’t save your recent changes in the dashboards Review collected by and hosted on G2.com.

Qualtrics is represented mainly by its ease of use, as we can send a link by email to all members of the company in a fast and effective way, highlighting employs and offers fast and immediate results in the search processes that you want to carry out, I love this system as it provides an exclusive experience to each client that we have, because we can manage these processes, in order to confirm their interests in a more precise way, in relation to the productivity we carry out, creating a unique satisfaction to them. individuals, for a positive event, with reference to the services your organization offers. Review collected by and hosted on G2.com.

Sometimes it tends to fail in platforms created for more comfortable methods, precisely on mobile devices, although it maintains an integration for a more versatile execution with more strategic methods, it should be noted that it presents very nefarious nonconformists, knowing that it does not maintain the same functions than the web version, it admits defects in relation to its options of use in a frequent way, which results from an optimal problem that requires immediate solution. Review collected by and hosted on G2.com.

I like how easy to use Qualtrics easy and the broad range of question and answer formats. Review collected by and hosted on G2.com.

I do not like the fact that when I change something in a survey, it generates a new link, and the responses and recorded as new ones and do not include the answers submitted before the changes to the survey. I understand the reasoning behind it but sometimes it is a minor change but forces me to find more respondents. Review collected by and hosted on G2.com.

Cloud based, rich survey features, build-in case management to close the loop, integration with CRM & business support systems, enables both Customer & Employee experience management, strong data analytics & BI engine, best customer success & community program Review collected by and hosted on G2.com.

Local partners not available in Middle East, remote customer success team Review collected by and hosted on G2.com.

The platform is easy to use and offers so many options for various feedback needs and reporting. I have been working on the platform for 8 years now and there are still tools I haven't touched on yet. They offer tutorials that can be helpful along with support from others who work on the platform as well. Review collected by and hosted on G2.com.

Our company uses some out of the box web service features specifically designed for us and sometimes it takes a while to get ahold of the correct person to answer or solve our issues. It's always taken care of but I wish there was a dedicated contact for specialized problems like the web service or API's. Thankfully, this doesn't happen often. Review collected by and hosted on G2.com.

It is easy to learn, and has EXTENSIVE training/documentation (including many videos). The support is knowledgeable and helpful. The platform has all the "bells and whistles" (features/capabilities) needed to conduct complex surveys, with multiple quotas. It also has an AI-based survey design review feature, which rates the survey and provides specific recommendations to improve the survey. Review collected by and hosted on G2.com.

I'm old and old school, so I miss creating and copying blocks of code/syntax (which I used to use with Ci2/Ci3/WinCati). I felt more confident when I viewed the code as a text file, but I am gaining confidence in Qualtrics over time (it has NEVER been wrong, though I have screwed up a few times).

If you obtain respondent sample from Qualtrics, be sure to include robust checks for bots/fakers/non-qualified respondents (not a problem specific to them, that applies to EVERY sample vendor you use). Don't assume that the review by the Qualtrics QC team will find/remove bad records. CHECK yourself (and more importantly, set up the screening/proofing to prevent bad actors from sneaking into your survey in the first place). Review collected by and hosted on G2.com.

The area of operation is vast and there are good tools to use in the survey as well Review collected by and hosted on G2.com.

There are few more custom features that can be added which will prevent the usage of javascripts and that will be more user friendly Review collected by and hosted on G2.com.

I like how simple it is and how interactive it can be Review collected by and hosted on G2.com.

It can lack organization and I've had it glitch with Canvas Review collected by and hosted on G2.com.

great for global surveys and feedback dashboards Review collected by and hosted on G2.com.

hard to work with their partner in implementation early on, so i would get comfortable with their provider and how your team will work them do a ways of working session first and ensure you are all comfortable with the who plays which rols Review collected by and hosted on G2.com.

Having used a variety of different survey platforms, I think Qualtrics’, especially for the features it offers, has the most intuitive and easy -to-use interface of any of them out there. And while it might not be as intuitive as say a more basic SurveyMonkey or Google Forms, the functionality of Qualtrics more than makes up for it. Review collected by and hosted on G2.com.

The core platform is lightweight. To get any of Qualtrics analytic tools, it will basically cost you an arm and a leg. It’s extremely cost prohibitive for those with smaller budgets. For example, our rep kept trying to push us to upgrade our platform to use StatsiQ and TextiQ which would have been really nice, but almost tripled our cost (even after their so called discounts). Review collected by and hosted on G2.com.

I really love how I can make multiple surveys and save survey blocks (e.g demographics questions I ask in all my surveys) to import them to other surveys later. I also use the embedded data feature quite a lot such that in order to ensure confidentiality and to organize my output/data. For example, I won't collect name or any other information from people, but I'll add to the end of like their participant number and later I can combine their survey data with their other study data! I also randomize questions and attribute values such as "1" and "0" so I also automatically get the accuracy of the answers. So if I have fairly straightforward tasks, qualtrics makes it really easy to create multiple versions of it, store accuracy information and also add embedded data to assign values that I don't get from people who are taking the survey. I also like the ease of use and the looks of the site, all the different question type options and easy modifications to the texts or answer choices. I also use conditional logic to give feedback or display different images or questions based on previous answers. Review collected by and hosted on G2.com.

I wouldn't say this is a dislike but it would be nice if it could fully randomize the questions, then "remember" what the order was and ask questions/calculate accuracy based on that. However you need some level of coding/looping in order to do this and for simpler tasks qualtrics works perfectly. I also wish that I could modify the image display a little better or was allowed to edit the pictures in my graphics library. To optimize the look/layout for images I constantly have to upload adjusted versions, save and preview, which can be time consuming. Review collected by and hosted on G2.com.

How simple to use and intuitive the platform is. Building, modifying, launching, and analyzing surveys is really easy to do with the available tools, and improvements to these are always being made. It really is a great solution for an ongoing and ever-changing need. Review collected by and hosted on G2.com.

I have a hard time using the reports function on the platform to give me what I need - i usually just download the survey results data to a .csv file and do my analysis in Excel. This works, but takes time and I feel like the platform does this for me, so I'm just duplicating efforts. I probably just need so additional training to better understand the reporting functionality. Review collected by and hosted on G2.com.

The simple UI and the data visualization it gives is very helpful. I once used it to recruit members to a club and I collected many data points and Qualtrics gave me very good insights and reduced my work significantly. Review collected by and hosted on G2.com.

Qualtrics's support is not upto the mark. I was stuck with one of the surveys and I emailed the support for help, they replied after 3 days, by which the deadline for the survey was already past. Having a poor support team is something I dislike. Review collected by and hosted on G2.com.