Pointerpro Reviews & Product Details

Customizing options for different projects, not only for surveys but the reports our participants can download. My team and I have also been impressed with how the PointerPro team--Sarah, Ignatius, Stacy, and recently Nataliia--have been so collaborative, supportive, and serving as excellent partners in making our ideas come to life. Review collected by and hosted on G2.com.

We experienced issues creating customizable reports using just the regular tools. It seemed to be too limiting and not user-friendly in terms of adjusting or finetuning spacing, for instance. A working knowledge of HTML is definitely needed. After several failed attempts at creating the report ourselves, we partnered with PointerPro for a fee to have them create the report exactly how we wanted it to look. Finally, for distributions, the scheduled times offered (every hour on the hour) are too limiting for us and we have to work around it. Review collected by and hosted on G2.com.

The customer support has been fantastic, the tool is super useful and the reporting functionality is amazing. Review collected by and hosted on G2.com.

I find that the report could be more user friendly, however the logic capability is fantastic. Review collected by and hosted on G2.com.

Too many to list- the platform is easy to use, the scoring is quite flexible, there are many item types available, as well as many options in creating reports (different visual presentations of scores, pictures, video, etc.) White labeling is a lovely feature, too. Equally important is the PointerPro team. They are incredibly friendly, helpful, knowledgeable and accessible. I have posed many questions to them while I work on a rather advanced/complex assessment and report, and they've always come through for me in a timely way. I have also worked with them on a small customization for the assessment (not for free, of course, but worth every penny - I do not know another assessment platform who does custom work for clients). PointerPro is a platform we can use for surveying/assessing for our clients as well as internally. I also love that we can provide our clients with their own dashboard of their data through the ReportR features. Review collected by and hosted on G2.com.

There aren't many downsides, I will list three, though what I love about PointerPro outweighs them:

I would love it if they'd offer backup services, even if at an extra cost. I'd also love it if the text labeling requirements in the report score widgets (specifying a title, or a score label for, say the gauge widget), were optional and not required, or, at least able to adjust its font size/color (making the font color white essentially makes the label optional, it would match paper color). The only other inconvenience is that any scoring formulas that are created for an assessment after the administration of the assessment cannot be retro-applied to the data already collected on the assessment. The new formulas will only be calculated for new, future data collection. Therefore you have to know ahead of time all the possible scoring formulas you want to do ahead of time. Honestly, these three caveats are "overcomeable", and the benefits far outweigh these issues. I had searched high and low for platforms, and no other option came close to the capability, flexibility, and human technical/customer success/sales support as Pointerpro. Review collected by and hosted on G2.com.

User-friendly, simple interface, abundance of questions, and great custom PDF results for respondents, implementation is easy. It's a powerful tool for us to use to gather the data we need to show how our programs change lives. Review collected by and hosted on G2.com.

Nothing! It's a fantastic tool and simple to use. We have had a wonderful experience launching its use and leveraging it for gathering valuable data. Review collected by and hosted on G2.com.

I absolutely appreciate the ease with which I can create engaging surveys, and assessments using this platform. The robust PDF output is a standout feature, providing comprehensive and professional reports. The versatility of customization options for various projects, extending beyond just surveys, is a definite highlight. The ability to tailor the reports that participants can download adds an extra layer of value to this already feature-rich platform. Overall, what I like best about it is the seamless combination of user-friendly survey creation, powerful output options, and responsive customer support, making it a top choice for my projects. Review collected by and hosted on G2.com.

One notable drawback is the limited flexibility in integrating external learning resources seamlessly within the platform. Review collected by and hosted on G2.com.

- Customizability

- Whitelabeling options

- Quick customer support turnaround

- Formulas, which enable flexibility and rigor of surveys

- Integrations (we use integration with Google Sheets)

- PDF reports Review collected by and hosted on G2.com.

- Not very intuitive

- PDF reports cannot be shared / emailed directly with anyone other than survey-takers (would be helpful for us to have survey results go to clients' coaches/providers)

- PDF report feels difficult to set up Review collected by and hosted on G2.com.

The ReportR tool has been really useful. You can pretty much get it to create whatever you want as an automated PDF report - include whatever language you want, visuals, etc. It has allowed us to really improve the look and feel of the reporting that assessment participants get. And i love the fact that I can quickly edit, make updates, add information, etc. without having to call someone. I should add - if you do need to chat with someone - they are available live (yes sometimes you have to wait a few minutes - but they are always available to help). Review collected by and hosted on G2.com.

From a survey tool perspective - it's ok... it is missing some of the major options that you would expect it to have (like a real matrix style question)- and while i hope they are working on them - you can usually find a work-around. It's really just a matter of knowing what you can/can't do... Review collected by and hosted on G2.com.

I love the assesement tool, but what I appreciated the most was the support form the team, the on-boarding process made everything easier, and helped me reach my goal even with the complexity of the platform. Review collected by and hosted on G2.com.

I find it a little hard on the report to customize with ease, there is many great options, but it's less user friendly than expected. Hopefully we were able to personnalised evetything to my liking with the incredible support of the team. Review collected by and hosted on G2.com.

Pointerpro is quite intuitive and the introduction session was also helpful to get started with the tool. I like the diverse options that one has to create the questionnaire. Moreover, the report builder is super easy to use. Review collected by and hosted on G2.com.

I don't like that whenever you leave the page, it reminds you that any unsaved changes will be lost, although I have just saved my work. This would confuse me in the beginning. Additionally, the first time it is a little tricky finding the questions in the other languages. Review collected by and hosted on G2.com.

The personalized assessments and reports are an amazing way to provide value to prospects and a smart way to get new clients. It fits in a funnel perfectly or it can be sent directly to leads. It clearly sets my company apart from my competition.

The pointer pro support team was very helpful in helping me set up the initial framework and formulas. As I am a perfectionnist, I wanted a state of the art report but also pretty and well designed.

Great features and also Pointerpro comes out often with updates or new features to improve the user experience.

Once the initial phase of discovery handled, the platform is very easy to use.

Excellent service, all around with very friendly, reactive and arranging team. Highly trustworthy. Review collected by and hosted on G2.com.

Setting up formulas can be overwhelming and challenging for a non-expert and not so tech friendly user. But again, with their help it's not a problem.

Make sure it is used on a regular basis to get the most of it. Test, assess and improve. Repeat. Review collected by and hosted on G2.com.