Pointerpro Reviews & Product Details

I like how robust the back-end is with variety of questions and examples as well as how powerful it is with deciphering the data into reports. Their customer service always seems to be available via email or scheduled calls so tthat is great and I love how we have a specific account rep. Review collected by and hosted on G2.com.

I think PointerPro could use a bit of help in the UX and design side of things but other than that, it is pretty easy to use. Review collected by and hosted on G2.com.

It's easy to use, offers a wide variety of questions, logic and the best feature is that you can create multiple and personalized reports for different purposes. (Self-assessments, 360 degree feedback, group reports). Conditional texts are a great feature.

Staff is very helpfull and reply quick to my questions. Review collected by and hosted on G2.com.

Downsides are the limited amount of visualizations of data and in some configurations of your reports backwards compatability is limited. Review collected by and hosted on G2.com.

The flexibility as far as questioning and branching goes is excellent. Its a big enough sandbox that I think it would be a great opportunity from a lot of applications. The costomer support has always been prompt, friendly, and knowledgable. Review collected by and hosted on G2.com.

I think since its such a large sandbox that it is fairly overwhelming for a small team to use. We love the reporting aspect and the connections to Google Drive but I wish there was a way to connect to Microsoft's ecosystem (onedrive, pbi, dynamics etc.) - probably a massive undertaking but I think it would be a great benefit for users.

Back to the overwhelming nature of a large sandbox. I think some basic orientation videos or recorded webinars would be extremely helpful for reminders, learning new strategies etc. There are many times I need a refresher and cant quite find what I need in the FAQ. Granted those are easier to edit than a video but I think those could be helpful for those of a different learning style. Review collected by and hosted on G2.com.

I really liked the number of features and the customer support which is very good, it is quite easy to implement in your own website. Review collected by and hosted on G2.com.

I think the tool is not very self explaining, if you don't get a full introduction to the tool it is almost impossible to understand or start using the tool, which is not so good Review collected by and hosted on G2.com.

It is highly configurable. I was able to prepare my survey questions and import them to get up and going very quickly. It really works well for the way that I intended to use it. Review collected by and hosted on G2.com.

Even though I couldn't find another tool like this with better importing capability. I wish you could import your questions with all of the configuration details for each question. This would drastically reduce the time to set up surveys when preparing the questions outside of the tool. Review collected by and hosted on G2.com.

Clear onboarding structure

Professional competence

Service & support

Technical function Automated reports

Homepage FAQ and videos Review collected by and hosted on G2.com.

You need a little time at the beginning due to the large number of options. But you learn very quickly. Review collected by and hosted on G2.com.

Customizing options for different projects, not only for surveys but the reports our participants can download. My team and I have also been impressed with how the PointerPro team--Sarah, Ignatius, Stacy, and recently Nataliia--have been so collaborative, supportive, and serving as excellent partners in making our ideas come to life. Review collected by and hosted on G2.com.

We experienced issues creating customizable reports using just the regular tools. It seemed to be too limiting and not user-friendly in terms of adjusting or finetuning spacing, for instance. A working knowledge of HTML is definitely needed. After several failed attempts at creating the report ourselves, we partnered with PointerPro for a fee to have them create the report exactly how we wanted it to look. Finally, for distributions, the scheduled times offered (every hour on the hour) are too limiting for us and we have to work around it. Review collected by and hosted on G2.com.

The customer support has been fantastic, the tool is super useful and the reporting functionality is amazing. Review collected by and hosted on G2.com.

I find that the report could be more user friendly, however the logic capability is fantastic. Review collected by and hosted on G2.com.

Too many to list- the platform is easy to use, the scoring is quite flexible, there are many item types available, as well as many options in creating reports (different visual presentations of scores, pictures, video, etc.) White labeling is a lovely feature, too. Equally important is the PointerPro team. They are incredibly friendly, helpful, knowledgeable and accessible. I have posed many questions to them while I work on a rather advanced/complex assessment and report, and they've always come through for me in a timely way. I have also worked with them on a small customization for the assessment (not for free, of course, but worth every penny - I do not know another assessment platform who does custom work for clients). PointerPro is a platform we can use for surveying/assessing for our clients as well as internally. I also love that we can provide our clients with their own dashboard of their data through the ReportR features. Review collected by and hosted on G2.com.

There aren't many downsides, I will list three, though what I love about PointerPro outweighs them:

I would love it if they'd offer backup services, even if at an extra cost. I'd also love it if the text labeling requirements in the report score widgets (specifying a title, or a score label for, say the gauge widget), were optional and not required, or, at least able to adjust its font size/color (making the font color white essentially makes the label optional, it would match paper color). The only other inconvenience is that any scoring formulas that are created for an assessment after the administration of the assessment cannot be retro-applied to the data already collected on the assessment. The new formulas will only be calculated for new, future data collection. Therefore you have to know ahead of time all the possible scoring formulas you want to do ahead of time. Honestly, these three caveats are "overcomeable", and the benefits far outweigh these issues. I had searched high and low for platforms, and no other option came close to the capability, flexibility, and human technical/customer success/sales support as Pointerpro. Review collected by and hosted on G2.com.

User-friendly, simple interface, abundance of questions, and great custom PDF results for respondents, implementation is easy. It's a powerful tool for us to use to gather the data we need to show how our programs change lives. Review collected by and hosted on G2.com.

Nothing! It's a fantastic tool and simple to use. We have had a wonderful experience launching its use and leveraging it for gathering valuable data. Review collected by and hosted on G2.com.