# Pointerpro Reviews **Vendor:** Pointerpro **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.5/5.0 **Total Reviews:** 176 ## About Pointerpro Pointerpro is a software platform that empowers consultants, HR professionals, coaches, and marketers to digitize their expertise and deliver personalized advice at scale. Instead of creating reports manually for each client, Pointerpro enables you to build an assessment once, embed intelligent logic and scoring, and automatically generate branded PDF or PPT reports with tailored recommendations for every respondent. Trusted by leading organizations like Capgemini, EDF, and Bare International, Pointerpro transforms how professionals deliver value to their clients. Whether you're conducting maturity assessments, security and compliance evaluations, 360-degree reviews, training-needs diagnostics, or lead-generation campaigns, Pointerpro adapts to your unique workflow and business goals. How it works Our flexible questionnaire builder offers 20+ question types, conditional logic, and multi-language support to create engaging assessments. Once responses are collected, our drag-and-drop Report Builder automatically generates personalized, professional reports that reflect your brand and deliver actionable insights. The result is less manual effort, more meaningful analysis, and a digital asset that continues working for you long after launch. Seamless integration & enterprise security Pointerpro integrates effortlessly with your existing tools through Zapier, Make (formerly Integromat), API endpoints, and webhooks—sending collected data wherever you need it. We're ISO 27001:2022 certified, demonstrating our commitment to maintaining the highest standards of information security and data protection. Our servers are hosted on Amazon Web Services (AWS) in Ireland, ensuring compliance with EU data protection regulations. Global reach, local support Headquartered in Antwerp, Belgium, with a globally-distributed team, Pointerpro serves 1,500+ users across 65+ countries. We support projects in 50+ languages and provide responsive customer support across multiple time zones, ensuring you receive timely assistance no matter where you're located. Whether your goal is to scale your consulting practice, generate qualified leads, or save time through automation, Pointerpro makes it easier to deliver high-impact advice that drives real results. Ready to transform how you deliver expertise? Book your demo today and discover why thousands of professionals trust Pointerpro to power their assessment strategy. ## Pointerpro Pros & Cons **What users like:** - Users praise the **ease of use** of Pointerpro, appreciating its seamless onboarding and interactive survey creation. (15 reviews) - Users highlight the **exceptional customer support** of Pointerpro, noting responsiveness and helpful onboarding experiences. (14 reviews) - Users find Pointerpro to be exceptionally **helpful** , facilitating various innovative uses and providing great support. (12 reviews) - Users appreciate the **customization options** in Pointerpro, allowing for personalized experiences and tailored reporting. (11 reviews) - Users value the **customizability** of Pointerpro, finding it easy and encouraging greater engagement over time. (10 reviews) - Users appreciate the **customizable PDFs** of Pointerpro, significantly enhancing their report delivery and effectiveness. (9 reviews) - Users highly value the **powerful reporting** capabilities of Pointerpro, enhancing insights through automated and customizable reports. (8 reviews) - Users commend the **ease of creation** in Pointerpro, enabling rapid development of effective assessments and reports. (7 reviews) - Efficiency (7 reviews) - Flexibility (7 reviews) **What users dislike:** - Users find the **learning curve challenging** , requiring advanced skills and customization for effective use of Pointerpro. (6 reviews) - Users find the **difficult usability** of Pointerpro challenging despite helpful training and support for learning the tool. (5 reviews) - Users express frustration over **limited customization** options in Pointerpro, hindering their ability to create tailored assessments. (5 reviews) - Users find the **limited design options** challenging, requiring advanced skills and complicating report creation. (5 reviews) - Users find the **missing features** in Pointer Pro hinder usability, particularly in report design and navigation. (5 reviews) - Users find the **interface not intuitive** , requiring significant onboarding and support for effective use of Pointerpro. (5 reviews) - Limited Features (4 reviews) - Poor Reporting (4 reviews) - Users note the **reporting issues** and bugs can hinder usability and lead to lost work, affecting satisfaction. (4 reviews) - Users find the **complex usability** of Pointerpro frustrating, despite its great customization options and support team. (3 reviews) ## Pointerpro Reviews ### 1. User-Friendly Survey Platform with AI Brainstorming, Templates, and Insightful Dashboards **Rating:** 4.5/5.0 stars **Reviewed by:** Konjengbam M. | BDR, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Pointerpro?** I love this platform for its outright approach features and user friendly interface. This platform carries all necessary feature carry out surveys efficiently and effective. Its AI enables user to brainstorm for creating questionnaire. I also love the templates of this platform which enables faster form creation and improvements of the form. This platform can create, distribute and analyze platform efficiently which is really good for this platform. I also love the dashboards which enables user to see the progress of the surveys. The onboarding process of this platform was easy. Frankly, I love the overall performance of this platform. **What do you dislike about Pointerpro?** I love most part of this platform but I wish that the price of this platform was a little lesser. I also wish that there were more integration capabilities of this platform. Though I love the AI of this platform, I felt that the AI can be improved a lot. I also felt that there were also more templates i this platform. I also wish that more features are added to enhance the experience of the users. **What problems is Pointerpro solving and how is that benefiting you?** This platform saves a lot of time in creating survey and bringing a better reporting for a better decision making. The platform is easy to use which is really beneficial for the team as well as clients. ### 2. Powerful Personalization for Interactive Assessments **Rating:** 4.0/5.0 stars **Reviewed by:** Murari R. | IT consultant, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Pointerpro?** I use Pointerpro to create interactive surveys, quizzes, and assessments that generate personalized feedback and reports. I really like how it combines easy survey creation with powerful personalization—especially the automated reports and tailored feedback, which make the results far more actionable without extra work. Pointerpro saves me time and makes assessments more actionable by instantly turning responses into personalized feedback, scores, and recommendations without manual work. This offers faster delivery, a more professional experience, and better engagement for both teams and respondents. I also integrate Pointerpro mainly with CRM, email marketing, and automation tools to streamline workflows and share assessment data automatically between platforms. These integrations help keep everything connected and working smoothly. **What do you dislike about Pointerpro?** The main areas I’d improve are customization flexibility and ease of use. Some advanced report or questionnaire setups can feel a bit complex at first, and having more intuitive editing and design options would make the platform easier and faster to work with. **What problems is Pointerpro solving and how is that benefiting you?** I use Pointerpro to create interactive assessments, automate personalized feedback, and save time on manual analysis and reporting. ### 3. Efficient, Scalable Solutions for Client Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Alex H. | Chief Strategy Officer/ Program Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Pointerpro?** I use Pointerpro to create assessments for my clients. The feature I like most is the personalized PDF reports, which are a game changer for delivering tailored advice at scale. The ability to build the assessment once and instantly provide a polished branded report to every client has significantly streamlined my workflow. Mostly, it saves me time since I no longer have to manually write up custom reports for each client. The basic setup was pretty straightforward. **What do you dislike about Pointerpro?** There's a bit of a learning curve, especially with the advanced features like formulas and dynamic content. It took me a while to figure out. The report builder and scoring logic is where things slowed down for me. **What problems is Pointerpro solving and how is that benefiting you?** I use Pointerpro to automate custom reports, saving me time. It allows me to deliver personalized PDF reports to clients quickly, enabling me to serve more clients effectively. ### 4. Efficient Survey Creation with Customizable Formulas **Rating:** 4.5/5.0 stars **Reviewed by:** Aubrey M. | Business Administration | Valuation Specialist, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Pointerpro?** I love that Pointerpro allows us to incorporate formulas inside the surveys. This feature lets us add up scores as clients fill out the survey and automatically sends them a total, which is something we really needed in a survey software. Pointerpro is the only one that offered this opportunity, making it incredibly helpful for gathering numbers, financials, and dental information from our clients. **What do you dislike about Pointerpro?** I think overall, the price was just a little bit much. And you know, it is a little hard to navigate all of the different items. But, overall, I think it's really well. Done. **What problems is Pointerpro solving and how is that benefiting you?** Pointerpro allows us to create surveys in any format we like and use formulas to automatically calculate scores, which helps in gathering numbers, financials, and dental information from clients. ### 5. Powerful, Intuitive Platform for Professional Assessments and Personalized Reports **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Pointerpro?** Pointerpro is a very powerful platform with good features, which helps us to create professional assessments. Also, their quizzes and questionnaires have more customisation options. Their platform also helps us to generate personalised reports based on the user's given response. This is very useful in generating responses for consulting business and coaching scenarios. Their platform is also very intuitive, and a strong interface makes the engagement very effective. **What do you dislike about Pointerpro?** Even though their platform is highly effective, some of their advanced features, like automation reporting and logic configuration, are a bit complex need bit of a learning curve. Also, their pricing structures are a bit on a larger scale. Their basic survey options are kindof very simple in that term. **What problems is Pointerpro solving and how is that benefiting you?** Pointerpro helps us solve the problem of converting the questionnaires into value-generating insight. This also helps automate the campaign and gather deep data through analytical tools, and their communication integration tools are very effective in the marketing campaigns across multiple communication channels. Thus, it saves a lot of manual work and saves time as well. ### 6. Versatile Tool That Empowers Our Non-Profit **Rating:** 4.5/5.0 stars **Reviewed by:** Deborah G. | Senior Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Pointerpro?** This software has been very helpful for our non-profit and we have various different ways we use it---some of which we had not anticipated when we first purchased it. We use it as a regular check-in for remote workers and groups, for business owner self-assessments and have even tried it for marketing. **What do you dislike about Pointerpro?** It was a rather difficult process to first learn the software, though the trainings and support staff were very helpful. Once you master it and create templates for what you want to achieve, it runs smoothly. **What problems is Pointerpro solving and how is that benefiting you?** We needed a way to assess the knowledge and skills of incoming members to our peer support groups and then to be able to assess their progress. This tool has let us do this on a micro level---tracking individuals and also across groups and the whole organization. Really had no way to do that before. ### 7. Pointerpro Packs Powerful Features and Stays Simple to Manage **Rating:** 5.0/5.0 stars **Reviewed by:** Anna K. | Director of Strategy and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Pointerpro?** Pointerpro is great for all of the features it provides--way more than other survey-like platforms we've used. **What do you dislike about Pointerpro?** Only hiccup we've had is around the ability to leave a question at neutral without having to click the slider--some people have had a bit of trouble understanding at first. Simple and easy to manage, though! **What problems is Pointerpro solving and how is that benefiting you?** We needed a platform that would allow us to customize our results/outcome pages based on responses, which Pointerpro does! ### 8. Great tool for branded personality‑style surveys and instant reports **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2026 **What do you like best about Pointerpro?** I liked that Pointerpro makes it easy to create branded personality‑style surveys and automatically generate personalised feedback reports without manual scoring. The platform is flexible enough to support complex scoring logic behind personality‑type outcomes, and the reports look professional and feel like a natural extension of our own programs. It has saved us significant time while still delivering a high‑quality participant experience. **What do you dislike about Pointerpro?** The main downside is the learning curve: it takes a bit of time to fully understand how to structure the scoring and outcomes to get exactly the personality‑style results you want. The interface is functional but can feel a little dense at first, so new users might need a short period of experimentation before feeling completely confident in building and testing their surveys. **What problems is Pointerpro solving and how is that benefiting you?** Pointerpro solves the main pain points of creating and running personality‑style surveys by replacing manual scoring and report writing with an integrated platform that turns questionnaire answers into automatically calculated scores and personalised, branded PDF reports in real time. It eliminates the need to juggle multiple tools by combining survey design, logic, scoring, and reporting in one place, which saves me significant time and lets me scale programs without extra effort. At the same time, it elevates the participant experience, giving my personality‑style assessments a more professional, premium feel while keeping full control over questions, scoring logic, and feedback content. ### 9. Fantastic, Unique Tool with an Intuitive Setup and Great Team **Rating:** 5.0/5.0 stars **Reviewed by:** Julian J. | Owner of consultancy firm, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Pointerpro?** The whole team is professional and genuinely charming, and it’s a real pleasure to work with them. On top of that, the tool itself is fantastic and, as far as I can tell, unique in how it supports customization while still being intuitive to set up. **What do you dislike about Pointerpro?** The back office feels somewhat limited, especially in terms of layout options and inserting images. That said, I’m confident improvements are on the way. **What problems is Pointerpro solving and how is that benefiting you?** For me, it’s less about solving problems and more about creating business development opportunities. When I benchmarked assessment tool providers, I knew exactly what I was looking for, and PointerPro was the only one that checked all the boxes. ### 10. Highly Configurable, Easy to Use for Customer Surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Adrian M. | Chief Chatter, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Pointerpro?** I like that Pointerpro is pretty easy to use and highly configurable. There are lots of abilities to release dashboards to customers, which is great. You can set up the dashboards so you don't have to share all the information, allowing them to show it to their staff or publish it to their website with only the information they want to share while protecting the information they don't wish to share. It also provides more flexibility to meet our customers' requirements since different customers have different needs. Pointerpro allows us to service those needs effectively. **What do you dislike about Pointerpro?** It would be really good if the ability to filter down into data could be limited so that when you do an employee engagement survey, people can't drill down into results to a point where there's only, like, four or five results. Because you might be able to work out the individuals who provided the data anonymously. It'd be good to have some more intelligent limitations on that if possible. **What problems is Pointerpro solving and how is that benefiting you?** Pointerpro allows us to easily create and brand employee engagement surveys that look commercially strong, which our customers can confidently share with their employees, positioning them positively. ### 11. Intuitive and Flexible Tool for Dynamic Event and contest Management **Rating:** 4.0/5.0 stars **Reviewed by:** Seppe V. | Chapter Lead, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Pointerpro?** Pointerpro has been a valuable tool for our events and contests at BNP Paribas Fortis. Its intuitive interface makes it easy to use, while its flexibility allows us to adapt surveys, forms, and interactive elements to our specific needs. The platform streamlines engagement and data collection, saving time without compromising customization. A reliable solution for dynamic event management. **What do you dislike about Pointerpro?** Templating is easy and doable but a bit less intuitive if you frequently re-use the same type of contests. (For now we duplicate an existing campaign) **What problems is Pointerpro solving and how is that benefiting you?** Gathering of quality data from within and outside of the company. It also allows us to host easy contest (internally & externally) ### 12. Effortless Survey Creation with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Pointerpro?** I’ve been using Pointerpro to create daily questionnaires and surveys, and it has truly streamlined my workflow. The platform is intuitive and easy to navigate, making survey creation quick and hassle-free. What stands out most is their exceptional customer support. Responsive and helpful through live chat whenever I need assistance. They also offer onboarding sessions, which are great for getting started, and they provide frequently updated articles that give clear guidance and best practices. Overall, Pointerpro combines user-friendly design with outstanding support, making it an excellent choice for anyone looking to create professional surveys efficiently. **What do you dislike about Pointerpro?** I've encountered small bugs during my time using Pointerpro but their support team is quick to assist and are very understanding. **What problems is Pointerpro solving and how is that benefiting you?** Pointerpro makes it simple to gather information from people in a structured, easy-to-set-up format. Instead of spending time on complex tools or manual processes, I can quickly create questionnaires that capture the data I need. This efficiency saves me time and ensures I get organized, actionable insights without the hassle. ### 13. A robust and reliable solution we can highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Pieter D. | Employee driven innovation/ Facilitator/ Consultant/ Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Pointerpro?** Pointerpro has become an essential tool for us. We use it both in marketing—offering a free basic assessment with instant reports—and in consulting, where we map innovation culture within organizations. The platform is very flexible, with powerful options to design questionnaires and create custom formulas. **What do you dislike about Pointerpro?** Because of the many possibilities, it can sometimes feel a bit complex at first. But once you get the hang of it, the flexibility is exactly what makes the tool so valuable. Luckily, their tech support is fast and very helpful whenever we need a hand. **What problems is Pointerpro solving and how is that benefiting you?** Pointerpro helps us solve two important challenges. First, in marketing, it allows us to engage potential clients through a free assessment with instant, automated reports—giving participants immediate value while generating qualified leads for us. Second, in our consulting work, it provides the flexibility to create tailored questionnaires and formulas that accurately map innovation culture within organizations. This combination of automation, customization, and reliable support saves us time, increases our professionalism, and enables us to deliver more value to our clients. ### 14. A Powerful Platform for Building Smart, Custom Assessments **Rating:** 5.0/5.0 stars **Reviewed by:** Evan L. | Technology and Risk Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Pointerpro?** Pointerpro makes it easy to build interactive assessments and surveys with personalized results. The logic features are flexible, the report builder is incredibly useful, and the final product feels polished and professional. The automated PDF reports save time and add real value for the end user. Support has been quick and helpful whenever we’ve had questions. **What do you dislike about Pointerpro?** The platform takes some getting used to, especially if you're building more advanced scoring or dynamic reports. The interface could be more intuitive in spots, but once you get the hang of it, it’s very capable **What problems is Pointerpro solving and how is that benefiting you?** We use it to create assessments that generate instant, branded PDF reports. This has saved us hours of manual work, improved our lead generation process, and added tangible value for users. Instead of just collecting answers, we’re now providing meaningful output in real time. It’s a huge time-saver and a differentiator in how we present information to clients and prospects. ### 15. Outstanding Onboarding and Support, Simple Translation, Effective Surveying & Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Dan J. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Pointerpro?** Really love the onboarding/orientation program when signing up and configuring the account. Keila was an attentive and extremely knowledgeable account representative, and the support team was great in helping us through some of the tougher challenges in setting up exactly as required. The translation function is also super easy to use! **What do you dislike about Pointerpro?** The report designer tool has a little bit of a learning curve and feels a little primitive. While the tool does have the ability to modify beyond the basic parameters, it requires advanced technical skill and custom CSS. There are also limited aggregate/group variables available. **What problems is Pointerpro solving and how is that benefiting you?** The ease of calculating aggregate results/reports is exactly the functionality our organization needs. ### 16. Excellent tool for producing personal PDF assessment reports from surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa M. | Senior Training Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Pointerpro?** Pointerpro has allowed us to create personalized assessment reports that learners can view and download after taking our flagship assessment inventory, the KonTerra Inventory of Resilience Builders. This has allowed us to easily integrate use of the KIRB in different online trainings and other products. Customer support is also excellent. **What do you dislike about Pointerpro?** A few of the formatting options in different sections of the report are more limited than ideal. However the report builder tool is is highly customizable and overall very good. **What problems is Pointerpro solving and how is that benefiting you?** We needed to find a way to allow learners to take our inventory and then receive their personal assessment report. Being able to do this with Pointerpro is enabling us to reach more customers with this inventory, and also build use of the inventory into other products. ### 17. Streamlined Reporting and Customizable Assessments **Rating:** 5.0/5.0 stars **Reviewed by:** Ivory V. | Lead Producer **Reviewed Date:** September 26, 2025 **What do you like best about Pointerpro?** I appreciate PointerPro's excellent integration capabilities, especially for reporting and individualized assessments. The setup process was easy, with great assistance from their team, which scheduled regular calls and guided me through each step. I love how PointerPro has saved me hours by streamlining the individualization of reports and assessments. The customization feature allows me to tailor surveys and forms to fit each client's needs, enhancing my workflow. **What do you dislike about Pointerpro?** I would like the report design capabilities in Pointer Pro to be more like Canva, making them more efficient and easy to use. Improving the design templates would also be beneficial. **What problems is Pointerpro solving and how is that benefiting you?** Pointerpro saves me hours by streamlining individualized reports and assessments for clients, and allows for customizable surveys and forms tailored to each client. ### 18. Tech Support is Stellar **Rating:** 4.0/5.0 stars **Reviewed by:** Trish H. | Owner, Executive Office, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Pointerpro?** The process that we went through to build out our questionnaire, at first, seemed overwhelming. But the tech team who worked with me was spot-on knowledgeable and responsive. I believed that our end product was too complex to present it the way we envisioned, but through the first meeting with Tech to the final end-product, they made it seem so simple. PLUS, they got it. I mean they understood the mission and did the trouble-shooting with me to develop the assessment results. **What do you dislike about Pointerpro?** They have great customer support and the consistent communications. The only downside is the product cost is a bit out of our budget and wish there were more packaging options. **What problems is Pointerpro solving and how is that benefiting you?** The problem of presenting the assessment in a consistent and visually appealing manner seemed unsurmountable on my own. But the tech support was stellar in building the assessment, trouble-shooting the barriers and yielding a quality final product. ### 19. Pointerpro review **Rating:** 4.5/5.0 stars **Reviewed by:** Anuj S. | Sr. QA engineer | Scrum Master, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Pointerpro?** What users like about pointerpro is advanced question and report logic for personalized and branded experiences, a user-friendly drag-and-drop interface, excellent customer support, and integration capabilities with external databases for aggregated reporting. Key features include its powerful questionnaire builder with conditional logic, a flexible report builder that transforms assessment data into custom PDF reports, and a distribution portal for easy sharing. **What do you dislike about Pointerpro?** Almost nothing. I like everything. Keep up good work. **What problems is Pointerpro solving and how is that benefiting you?** Excellent customer support, and integration capabilities with external databases for aggregated reporting. Key features include its powerful questionnaire builder with conditional logic, a flexible report builder that transforms assessment data into custom PDF reports, and a distribution portal for easy sharing. ### 20. PointerPro is a serious tool for survey and downloadable reports **Rating:** 4.0/5.0 stars **Reviewed by:** Tony F. | Director of Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Pointerpro?** Flexibility, powerful tool to create downloadable lead magnets **What do you dislike about Pointerpro?** A bit more design ease would help. There are many options but some take a bit more time/skill using CSS. Also, would like to offer more than one question ona page **What problems is Pointerpro solving and how is that benefiting you?** Allows us to offer downloadable assessment results quickly and easily ### 21. A robust tool with an incredible customer service team ! **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Pointerpro?** What truly stands out about Pointerpro is its remarkable flexibility and customization capabilities. As a small business, we needed a platform that could adapt to our unique needs, and Pointerpro has delivered on every front. The ability to create deeply personalized, interactive quizzes with dynamic outcomes has been a game-changer for us. While for more complex tasks it is not very intuitive, the onboarding process makes even the most complex setup feel manageable, and the extensive reporting tools allow us to gain insights quickly. The white-labeling option also adds a professional touch, making it seem like an in-house solution for our clients. But above all, the customer service—particularly the support from Tove—has been beyond exceptional. The onboarding process was seamless because of her, and we felt supported every step of the way. It’s rare to find a company that makes you feel valued no matter your business size, and Pointerpro absolutely excels in this area. **What do you dislike about Pointerpro?** There are some small features that make certain tasks a bit tedious, especially when dealing with more complex quizzes. However, every time we raised an issue, the tech team was incredibly responsive and worked on a solution right away. Additionally, while the platform offers incredible depth, it’s not always intuitive. The onboarding is almost 100% necessary if you're creating anything beyond a basic quiz. Some steps just aren't easy to figure out on your own, and you really need someone to explain them. Thankfully, once explained, everything makes sense, and you're set up for success moving forward. **What problems is Pointerpro solving and how is that benefiting you?** Pointerpro has solved several major challenges for us, especially in creating personalized, interactive quizzes that engage our audience while delivering real value. Before using Pointerpro, we struggled to find a platform that could handle complex quiz logic with dynamic results—one that could tailor outcomes based on nuanced scoring without requiring us to spend hours in custom development. Pointerpro's customization options allowed us to automate this process seamlessly. Additionally, the ability to integrate our quiz data directly into tools like Google Sheets and our email platform, Brevo, has been invaluable. This has streamlined our workflow, enabling us to gather and analyze data more efficiently, while also improving how we engage with our audience post-quiz. Most importantly, Pointerpro helps us deliver professional, white-labeled experiences for our users, enhancing our brand credibility. Instead of feeling like we're using an external tool, it feels like an extension of our business. This not only helps with client trust but also makes our small team appear larger and more professional than we really are. The benefits have been immense—quicker setup, more polished output, and more engaged users, all without requiring a large in-house tech team. **Official Response from Nigel Lindemann:** > Thank you so much for your thoughtful and detailed review! We're thrilled that Pointerpro's flexibility and customization capabilities have been a game-changer for your business. It's great to know that our platform has helped you create highly personalized, interactive quizzes and provided the dynamic outcomes you sought. We understand the importance of delivering a tool that adapts to your unique needs, and it's rewarding to see how it has positively impacted your workflow. We're also very glad to hear that our onboarding process, and particularly Tove's support, made the setup smooth and manageable for you. Our team strives to provide exceptional customer service, so knowing that you felt supported every step of the way means a lot to us. We do appreciate your feedback on the complexity of certain tasks, and we're continuously working to make the platform even more intuitive. It's great to know that our tech team’s responsiveness helped address any challenges you encountered. Thank you again for sharing your experience with Pointerpro. We’re excited to continue supporting your business and delivering solutions that make a real difference. Please don’t hesitate to reach out if you need anything else! ### 22. Great tool for capturing feedback, assessments and providing direct insights in the results **Rating:** 4.0/5.0 stars **Reviewed by:** Glenn d. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Pointerpro?** The flexibility and capability to setup questionnaires combined with the potential to add logic in order to get direct insight with dashboards and automated reports (PDF). Great for marketing and periodic reporting. Sufficient functionalities and it works without delays. New functionalities are added every now and then. **What do you dislike about Pointerpro?** Reporting would be nice if it is not solely PDF and excel but also and editable pdf or PowerPoint. Building the report with all logic can be quite time consuming. As a strategy consultant we often need more bespoke one-off reports. Pointerpro is then great for capturing the insights, but less for reporting. **What problems is Pointerpro solving and how is that benefiting you?** It is an easy way to make a bespoke digital assessment experience for our clients **Official Response from Nigel Lindemann:** > Thank you for your review! We're glad to hear that Pointerpro’s flexibility and capability to set up questionnaires with logic have been valuable for your business, particularly in generating insights through dashboards and automated reports. It's great to know that these features are supporting your marketing and periodic reporting efforts, and we're happy to see that our platform performs smoothly for you. We appreciate your feedback regarding reporting. Expanding beyond PDF into editable formats like PowerPoint is something we’re continuously evaluating, especially for users like you who require more bespoke reports. Your insight into the time it takes to build complex logic for custom reports is very helpful, and we’re always looking for ways to streamline the process. Thank you again for sharing your experience with Pointerpro. We're committed to enhancing our platform to meet your needs and look forward to supporting your continued success. Feel free to reach out anytime! ### 23. I love the collaboration and support **Rating:** 4.0/5.0 stars **Reviewed by:** Dr. Summer A. | Owner/Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Pointerpro?** I brought a highly dynamic project to PointerPro, and they exceeded my expectations in helping bring my vision to life. Their impeccable expertise and unwavering support have been exceptional. They work tirelessly to ensure they fully understand and meet their clients' needs. What truly stands out for me is their collaborative spirit and commitment to constantly enhancing their functionality to better serve their clients. **What do you dislike about Pointerpro?** There is nothing that I dislike about PointerPro. The only challenge I have experienced is understanding the full capability of the system. But they are constantly working with me to assist me in ensuring that I am using full functionality. **What problems is Pointerpro solving and how is that benefiting you?** The business problem that PointerPro solves for me is the ability to develop a dynamic assessment and anaylize the data in a easy way. Our company not only develops and launches assessments for global organizations, we are also a research company. The data from PointerPro has been a game changer for us. **Official Response from Nigel Lindemann:** > We are thrilled to hear that you had such a positive experience with PointerPro! Our team is dedicated to providing exceptional support and collaborating with our clients to bring their visions to life. ### 24. Would You Recommend Pointerpro?" **Rating:** 2.5/5.0 stars **Reviewed by:** Sania M. | Freelance Survey Designer., Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Pointerpro?** It's easy to use and great for creating interactive surveys. **What do you dislike about Pointerpro?** Some features feel limited without upgrading to a higher plan. **What problems is Pointerpro solving and how is that benefiting you?** It helps collect detailed feedback easily, saving time and improving decision-making with clear insights. ### 25. Great support and problem solving **Rating:** 3.5/5.0 stars **Reviewed by:** Harrison W. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Pointerpro?** Their support team helped me get up and running and we're generally very accommodating. **What do you dislike about Pointerpro?** I had a pretty challenging implementation for how I wanted to use pointer pro. There wasn't anything straight out the box, but the support team was very helpful. **What problems is Pointerpro solving and how is that benefiting you?** trying to build custom training plans for our clients based on assessments ### 26. A very useful questionnaire and assessment tool **Rating:** 4.5/5.0 stars **Reviewed by:** Paul N. | COO and Cofounder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Pointerpro?** We quickly had to develop several assessments, including a behavioural assessment as well as one that determines listening styles. I did a lot of research and found Pointerpro to be the best option. I learnt how to use it in a couple of weeks with help from the Pointerpro team. There were a few things I was unsure of and they helpd greatly. We were able to develop three useful assessment tools in a month, which work very well. **What do you dislike about Pointerpro?** It did take me a while to get used to the scoring system and how this links to output fields in people's final assessment report. It would be nice if the PDF reports were included in the standard package and if the limit on their use were higher in the Report package. **What problems is Pointerpro solving and how is that benefiting you?** We needed an assessment tool for three important tools we have and were able to develop these within one month. **Official Response from Chris Kuo:** > Thank you for the review! It's great to hear that Pointerpro has helped you develop important assessment tools in a short amount of time. We're happy to have been a part of your success. ### 27. Easy way to create quizzes with difficult formulas **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Pointerpro?** It's also easy to use and implement complex formulas when creating quizzes. Customizable PDFs are a standout feature for us, this functionality has made a big difference in how we deliver our reports. The platform is also continually improving, and the support team is super responsive whenever we need assistance. **What do you dislike about Pointerpro?** It can sometimes be a bit counterintuitive. But the team is actively working on making the experience smoother, and we’ve already seen some improvements. **What problems is Pointerpro solving and how is that benefiting you?** PointerPro has really simplified the process of creating interactive quizzes, especially when it comes to handling complex formulas. Before, we spent a lot of time manually crunching numbers and putting together reports. Now, it’s all done automatically, which has saved us a lot of time and hassle. The PDFs come out looking professional, and it’s made our workflow much smoother. **Official Response from Chris Kuo:** > Thank you for sharing your positive experience with Pointerpro. We're thrilled to hear that our platform has simplified the process of creating interactive quizzes with complex formulas and has saved you time and hassle. Our customizable PDF feature is designed to enhance report delivery, and we're pleased to hear that it has made a big difference for you. ### 28. A great assessment/survey tool for your needs **Rating:** 4.5/5.0 stars **Reviewed by:** Maria K. | E-learning Enthusiast, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Pointerpro?** I like how much you can customize and branch your questionnaires - very easy to use which prompts you to use it more and more over time :) **What do you dislike about Pointerpro?** When there are too many variables, you can't download the report in the interface but need to wait for an email. However, with the helpful support you can build a way around it. **What problems is Pointerpro solving and how is that benefiting you?** Whenever there is a need to build a tool that gathers information quickly and effectively, then we use PointerPro ### 29. Simple and complete tool **Rating:** 5.0/5.0 stars **Reviewed by:** Cécile C. | Chargée de webmarketing, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Pointerpro?** The support, which is super responsive and really very helpful! The tool, easy to use, with advanced features grouped in one place and very clearly explained. **What do you dislike about Pointerpro?** The lack of flexibility in displaying questions and graphics **What problems is Pointerpro solving and how is that benefiting you?** Having a unique tool, easy to use, that can be fun and connected to another tool like a CRM ### 30. Solid Assessment Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob B. | Director, Growth Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Pointerpro?** The assessment tool we have build with PointerPro has worked successfully over the past few months since we launched. We have received good customer service and overall happy with our decision to work with them. **What do you dislike about Pointerpro?** Customer Service hours aren't always ideal since most of customer support comes from Europe and we are in the U.S. **What problems is Pointerpro solving and how is that benefiting you?** It was a great mechanism for us to re-build an out of date tool we were using. **Official Response from Nigel Lindemann:** > We're thrilled to hear that our assessment tool has been successful for your organization. We apologize for any inconvenience regarding our customer service hours, we've recently added additional US customer support reps and will strive to improve in this area. ### 31. Friendly team and good product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Pointerpro?** I really like how friendly and helpful the Pointerpro team is. The onboarding has been great, they are very pleasant to work with. **What do you dislike about Pointerpro?** I wish that the design capabilities were more robust. I'd love to be able to upload and use our company font. **What problems is Pointerpro solving and how is that benefiting you?** We are using it to run an ad campaign where we let people take a readiness assessment and then we tell them which of our products will help them succeed more in their business. We needed a way to have a survey that created a personalized PDF to send to people so this was perfect. **Official Response from Nigel Lindemann:** > We're happy to hear that you had a great onboarding experience with our team. We understand your feedback about the design capabilities and will take it into consideration for future updates. ### 32. Great tool with lots of possibilities, good service **Rating:** 4.0/5.0 stars **Reviewed by:** Mark P. | Product Owner Website , Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Pointerpro?** The whole process of sales and onboarding went very smooth and helpful, I think that's a big plus. The tool offers a lot of features, which of some are complex, but we got help with our first project. Although the tool works quite intuitive and has some good dashboard/reporting options. **What do you dislike about Pointerpro?** It might be a little overwhelming because of all of the features. And some options are still needs to be developed further but it's a promising tool. **What problems is Pointerpro solving and how is that benefiting you?** We would like help our potential students to find the right study and generate leads for our University of Applied Sciences. **Official Response from Nigel Lindemann:** > We're glad to hear that you had a smooth and helpful onboarding experience with Pointerpro. Our team is dedicated to providing excellent service to ensure our customers can make the most of our tool's features. ### 33. Powerful Software **Rating:** 3.5/5.0 stars **Reviewed by:** Ali P. | Web Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Pointerpro?** I like how robust the back-end is with variety of questions and examples as well as how powerful it is with deciphering the data into reports. Their customer service always seems to be available via email or scheduled calls so tthat is great and I love how we have a specific account rep. **What do you dislike about Pointerpro?** I think PointerPro could use a bit of help in the UX and design side of things but other than that, it is pretty easy to use. **What problems is Pointerpro solving and how is that benefiting you?** We like to frequently send out pulse surveys to see how our clients are responding to the sessions we have. We also, sometimes, need to send out assessments to make sure people are learning the material. **Official Response from Chris Kuo:** > Thank you for your positive feedback on the robustness and power of our software, as well as our customer service availability and dedicated account rep. We appreciate your input on the UX and design, and we're constantly striving to enhance the user experience. It's great to hear how Pointerpro is helping you with pulse surveys and assessments for your clients and learning material. ### 34. An advanced tool for assessments and customised personal reports! **Rating:** 4.5/5.0 stars **Reviewed by:** Stephan v. | Product People Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Pointerpro?** It's easy to use, offers a wide variety of questions, logic and the best feature is that you can create multiple and personalized reports for different purposes. (Self-assessments, 360 degree feedback, group reports). Conditional texts are a great feature. Staff is very helpfull and reply quick to my questions. **What do you dislike about Pointerpro?** Downsides are the limited amount of visualizations of data and in some configurations of your reports backwards compatability is limited. **What problems is Pointerpro solving and how is that benefiting you?** Instead of only colleting data with advanced logic, the primary benefit of pointerpro is the customized reports you can create. **Official Response from Chris Kuo:** > Thank you for sharing your positive experience with Pointerpro! We're pleased to hear that you find the tool helpful for creating personalized reports and that our staff has been responsive to your questions. We understand your concerns about limited visualizations and backward compatibility, and we'll work on addressing those issues. ### 35. Great product - big sandbox **Rating:** 4.0/5.0 stars **Reviewed by:** Blake D. | Project Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Pointerpro?** The flexibility as far as questioning and branching goes is excellent. Its a big enough sandbox that I think it would be a great opportunity from a lot of applications. The costomer support has always been prompt, friendly, and knowledgable. **What do you dislike about Pointerpro?** I think since its such a large sandbox that it is fairly overwhelming for a small team to use. We love the reporting aspect and the connections to Google Drive but I wish there was a way to connect to Microsoft's ecosystem (onedrive, pbi, dynamics etc.) - probably a massive undertaking but I think it would be a great benefit for users. Back to the overwhelming nature of a large sandbox. I think some basic orientation videos or recorded webinars would be extremely helpful for reminders, learning new strategies etc. There are many times I need a refresher and cant quite find what I need in the FAQ. Granted those are easier to edit than a video but I think those could be helpful for those of a different learning style. **What problems is Pointerpro solving and how is that benefiting you?** We are looking to use the new Aggregate feature to work on creating our first set of 360 reviews. It allows us to gift branded surveys and assessments to other organizations that we design and create for them which they love. **Official Response from Chris Kuo:** > Thank you for your feedback! We're glad to hear that you find Pointerpro's flexibility and customer support to be excellent. Regarding the orientation videos, we've launched a series of Pointerpro Academy webinars to help our customers navigate through the platform and share tips and best practices for different aspects of the business. Don't hesitate to sign up for future webinars! All the webinar recordings are uploaded to our Youtube channel. You can find the videos on our website (https://pointerpro.com/videos) as well. ### 36. A very useful tool with a very good customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Anton W. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Pointerpro?** I really liked the number of features and the customer support which is very good, it is quite easy to implement in your own website. **What do you dislike about Pointerpro?** I think the tool is not very self explaining, if you don't get a full introduction to the tool it is almost impossible to understand or start using the tool, which is not so good **What problems is Pointerpro solving and how is that benefiting you?** We use Pointerpro to let Startups do a self-assessment about themselves, this avoid us to do this manually with each Startup again and again which saves a lot of time and makes our lives easier! **Official Response from Chris Kuo:** > We're glad to hear that you find Pointerpro useful and that you appreciate our customer support. We understand your feedback about the tool's ease of use and we will work on improving the onboarding process to make it more intuitive for new users. ### 37. Powerful Tool for Top of the Funnel Self-Assessments **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian B. | Co Founder & CEO, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Pointerpro?** It is highly configurable. I was able to prepare my survey questions and import them to get up and going very quickly. It really works well for the way that I intended to use it. **What do you dislike about Pointerpro?** Even though I couldn't find another tool like this with better importing capability. I wish you could import your questions with all of the configuration details for each question. This would drastically reduce the time to set up surveys when preparing the questions outside of the tool. **What problems is Pointerpro solving and how is that benefiting you?** We are providing clients with a self-assessment in preparation for a consulting workshop engagement. The self-assessment helps them to prepare for the engagement and helps us to identify and focus in on areas of greatest value. The self-assessment also provides the client/prospect with a non-intrusive way have realizing the potential benefits of the workshop by identifying areas that require focus prior to committing to the engagement. **Official Response from Chris Kuo:** > Thank you for the feedback! Our product team will look into your request. ### 38. Survey Pointerpro **Rating:** 4.0/5.0 stars **Reviewed by:** Dario S. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Pointerpro?** Clear onboarding structure Professional competence Service & support Technical function Automated reports Homepage FAQ and videos **What do you dislike about Pointerpro?** You need a little time at the beginning due to the large number of options. But you learn very quickly. **What problems is Pointerpro solving and how is that benefiting you?** Pointerpro creates automated reports and offers technical connections to Google **Official Response from Chris Kuo:** > Thank you for your feedback! We're glad to hear that you appreciate our clear onboarding structure and professional competence. We understand that the formula structure can be complex, and we're continuously working to improve user experience. We appreciate your input! ### 39. PointerPro has been a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel W. | Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Pointerpro?** Customizing options for different projects, not only for surveys but the reports our participants can download. My team and I have also been impressed with how the PointerPro team--Sarah, Ignatius, Stacy, and recently Nataliia--have been so collaborative, supportive, and serving as excellent partners in making our ideas come to life. **What do you dislike about Pointerpro?** We experienced issues creating customizable reports using just the regular tools. It seemed to be too limiting and not user-friendly in terms of adjusting or finetuning spacing, for instance. A working knowledge of HTML is definitely needed. After several failed attempts at creating the report ourselves, we partnered with PointerPro for a fee to have them create the report exactly how we wanted it to look. Finally, for distributions, the scheduled times offered (every hour on the hour) are too limiting for us and we have to work around it. **What problems is Pointerpro solving and how is that benefiting you?** We needed a customizable self-assessment that would result in a recommended list of learning resources based on the assessment results. We also wanted to build on that assessment in a second phase that would allow for a participant to have a 360 assessment with a resulting report for coaching. Pointpro has allowed us to create an assessment and report exactly how we want it and that would be more beneficial (and flexible) for our organization. **Official Response from Chris Kuo:** > Thank you for the feedback! I have shared it with our product team. ### 40. Excellent customer support, great tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Pointerpro?** The customer support has been fantastic, the tool is super useful and the reporting functionality is amazing. **What do you dislike about Pointerpro?** I find that the report could be more user friendly, however the logic capability is fantastic. **What problems is Pointerpro solving and how is that benefiting you?** It is a platform that allows us to build out a functional assessment as a product for our clients. **Official Response from Nigel Lindemann:** > We're thrilled to hear that you've had a great experience with our customer support. We appreciate your feedback on the report design functionality and will take it into account for future improvements. ### 41. PointerPro platform is robust and flexible, their technical support and custom service is top notch **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Pointerpro?** Too many to list- the platform is easy to use, the scoring is quite flexible, there are many item types available, as well as many options in creating reports (different visual presentations of scores, pictures, video, etc.) White labeling is a lovely feature, too. Equally important is the PointerPro team. They are incredibly friendly, helpful, knowledgeable and accessible. I have posed many questions to them while I work on a rather advanced/complex assessment and report, and they've always come through for me in a timely way. I have also worked with them on a small customization for the assessment (not for free, of course, but worth every penny - I do not know another assessment platform who does custom work for clients). PointerPro is a platform we can use for surveying/assessing for our clients as well as internally. I also love that we can provide our clients with their own dashboard of their data through the ReportR features. **What do you dislike about Pointerpro?** There aren't many downsides, I will list three, though what I love about PointerPro outweighs them: I would love it if they'd offer backup services, even if at an extra cost. I'd also love it if the text labeling requirements in the report score widgets (specifying a title, or a score label for, say the gauge widget), were optional and not required, or, at least able to adjust its font size/color (making the font color white essentially makes the label optional, it would match paper color). The only other inconvenience is that any scoring formulas that are created for an assessment after the administration of the assessment cannot be retro-applied to the data already collected on the assessment. The new formulas will only be calculated for new, future data collection. Therefore you have to know ahead of time all the possible scoring formulas you want to do ahead of time. Honestly, these three caveats are "overcomeable", and the benefits far outweigh these issues. I had searched high and low for platforms, and no other option came close to the capability, flexibility, and human technical/customer success/sales support as Pointerpro. **What problems is Pointerpro solving and how is that benefiting you?** We needed a platform to create and deliver assessments, surveys, and reports without having to hire an entire IT/software dev team, or even have a single person at the organization with that kind of technical knowledge/skills. So, essentially, Pointerpro has solved a HUGE issue for us, in terms of being able to offer and deliver to our clients a wide variety of platform-based products and services, without investing in a software dev team! **Official Response from Chris Kuo:** > Thank you for your detailed feedback! We are delighted to hear that you find the platform easy to use with flexible features. We are also pleased that you have had a positive experience with our team and found them to be friendly and helpful! Regarding the backup services you mentioned, we do offer professional services to help you customize the designs and widgets the way you want. Feel free to reach out to our product experts and support team to learn more about our professional services. ### 42. PointerPro is a Fantastic TooL! **Rating:** 5.0/5.0 stars **Reviewed by:** James P. | Freelance Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Pointerpro?** User-friendly, simple interface, abundance of questions, and great custom PDF results for respondents, implementation is easy. It's a powerful tool for us to use to gather the data we need to show how our programs change lives. **What do you dislike about Pointerpro?** Nothing! It's a fantastic tool and simple to use. We have had a wonderful experience launching its use and leveraging it for gathering valuable data. **What problems is Pointerpro solving and how is that benefiting you?** It solves the problem of having one place for our assessments, results, custom PDF profiles for respondents. **Official Response from Chris Kuo:** > Thank you for the review, James! We’re thrilled to hear that Pointerpro is making a positive impact on your programs and helping you gather valuable data effortlessly. ### 43. A Seamless Blend of User-Friendly Design, Robust PDF Outputs, Exceptional Customization & much more **Rating:** 5.0/5.0 stars **Reviewed by:** Akanksha R. | Software Developer II, Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Pointerpro?** I absolutely appreciate the ease with which I can create engaging surveys, and assessments using this platform. The robust PDF output is a standout feature, providing comprehensive and professional reports. The versatility of customization options for various projects, extending beyond just surveys, is a definite highlight. The ability to tailor the reports that participants can download adds an extra layer of value to this already feature-rich platform. Overall, what I like best about it is the seamless combination of user-friendly survey creation, powerful output options, and responsive customer support, making it a top choice for my projects. **What do you dislike about Pointerpro?** One notable drawback is the limited flexibility in integrating external learning resources seamlessly within the platform. **What problems is Pointerpro solving and how is that benefiting you?** Help to create suryes, quizzes, assessment easily **Official Response from Chris Kuo:** > Thank you for the feedback! Our product team will look into your request. ### 44. Director of Strategy & Operations at edwell, an education nonprofit providing wellness coaching **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Pointerpro?** - Customizability - Whitelabeling options - Quick customer support turnaround - Formulas, which enable flexibility and rigor of surveys - Integrations (we use integration with Google Sheets) - PDF reports **What do you dislike about Pointerpro?** - Not very intuitive - PDF reports cannot be shared / emailed directly with anyone other than survey-takers (would be helpful for us to have survey results go to clients' coaches/providers) - PDF report feels difficult to set up **What problems is Pointerpro solving and how is that benefiting you?** We use PointerPro as our primary impact measurement tool. As a nonprofit, it is important that we capture the positive impact of our services on our target audience. We use PointerPro throughout every fiscal year, as the regular survey that clients take to measure pre- and post- scores on wellness, as they engage in wellness coaching. **Official Response from Chris Kuo:** > Thank you very much for your feedback! We are glad to see that you like several features of the platform. We are working on improving the user interface of the platform to deliver a better user experience. Our team will reach out to you regarding how you can you set up the PDF reports to be shared by people other than the survey-takers. ### 45. PointerPro has been an amazing tool for helping improve our assessment reporting capabilities. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Pointerpro?** The ReportR tool has been really useful. You can pretty much get it to create whatever you want as an automated PDF report - include whatever language you want, visuals, etc. It has allowed us to really improve the look and feel of the reporting that assessment participants get. And i love the fact that I can quickly edit, make updates, add information, etc. without having to call someone. I should add - if you do need to chat with someone - they are available live (yes sometimes you have to wait a few minutes - but they are always available to help). **What do you dislike about Pointerpro?** From a survey tool perspective - it's ok... it is missing some of the major options that you would expect it to have (like a real matrix style question)- and while i hope they are working on them - you can usually find a work-around. It's really just a matter of knowing what you can/can't do... **What problems is Pointerpro solving and how is that benefiting you?** Not really a problem as much as an opportunity. We wanted to really update and modernize our reporting following an assessment - and really loved the idea of being able to automatically create a PDF report for any/all users. **Official Response from Chris Kuo:** > Thank you for the feedback! Our product team will look into it. ### 46. Good support ! **Rating:** 4.5/5.0 stars **Reviewed by:** Amélie R. | Présidente, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Pointerpro?** I love the assesement tool, but what I appreciated the most was the support form the team, the on-boarding process made everything easier, and helped me reach my goal even with the complexity of the platform. **What do you dislike about Pointerpro?** I find it a little hard on the report to customize with ease, there is many great options, but it's less user friendly than expected. Hopefully we were able to personnalised evetything to my liking with the incredible support of the team. **What problems is Pointerpro solving and how is that benefiting you?** I started using pointerpro for lead gen purposes. **Official Response from Chris Kuo:** > Thank you for your positive feedback! We're glad to hear that you found our assessment tool and onboarding support helpful. We understand the challenges with customizing reports and will work on making the process more user-friendly. We're happy to have assisted you in reaching your lead gen goals. ### 47. Good tool for seting up questionnaire and personalized reports **Rating:** 5.0/5.0 stars **Reviewed by:** Juliana B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Pointerpro?** Pointerpro is quite intuitive and the introduction session was also helpful to get started with the tool. I like the diverse options that one has to create the questionnaire. Moreover, the report builder is super easy to use. **What do you dislike about Pointerpro?** I don't like that whenever you leave the page, it reminds you that any unsaved changes will be lost, although I have just saved my work. This would confuse me in the beginning. Additionally, the first time it is a little tricky finding the questions in the other languages. **What problems is Pointerpro solving and how is that benefiting you?** - creating a personalized report for our customers **Official Response from Chris Kuo:** > Thank you for the review! We are glad to hear that you find the Pointerpro platform helpful and easy to use. We are constantly working on improving user experience and we will share your feedback with our product team. ### 48. Great differentiator to get new clients **Rating:** 4.5/5.0 stars **Reviewed by:** Alexandre O. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Pointerpro?** The personalized assessments and reports are an amazing way to provide value to prospects and a smart way to get new clients. It fits in a funnel perfectly or it can be sent directly to leads. It clearly sets my company apart from my competition. The pointer pro support team was very helpful in helping me set up the initial framework and formulas. As I am a perfectionnist, I wanted a state of the art report but also pretty and well designed. Great features and also Pointerpro comes out often with updates or new features to improve the user experience. Once the initial phase of discovery handled, the platform is very easy to use. Excellent service, all around with very friendly, reactive and arranging team. Highly trustworthy. **What do you dislike about Pointerpro?** Setting up formulas can be overwhelming and challenging for a non-expert and not so tech friendly user. But again, with their help it's not a problem. Make sure it is used on a regular basis to get the most of it. Test, assess and improve. Repeat. **What problems is Pointerpro solving and how is that benefiting you?** The personalized reports based on particpant's answers is definetly the killing advantage here. No doubt. Adds a ton of value. **Official Response from Chris Kuo:** > Thank you for the feedback! ### 49. Probably very powerful, but also complex & clunky. You have to know its quirks not to lose your work **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Pointerpro?** When I know how, I can build a complex questionnaire with logic, results page different for each category of responses, etc. **What do you dislike about Pointerpro?** Steep learning curve. The fact that I lost some unsaved work, and at the same time, the saveguards to prevent this just render the UX unwieldy and annoying. You have to learn its quirks for a seamless experience. **What problems is Pointerpro solving and how is that benefiting you?** Building a relatively complex assessment with a dedicated results page different for each category **Official Response from Chris Kuo:** > Thank you for sharing your feedback. We're glad to hear that you appreciate the power of the Pointerpro platform. We understand that the learning curve can be steep, and we apologize for any inconvenience you experienced with unsaved work. We are working on improving the user experience to make it more seamless for all our users. If you have any specific issues or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure you have a positive experience with Pointerpro. ### 50. Great Questionairre Assessment **Rating:** 5.0/5.0 stars **Reviewed by:** Christoher L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Pointerpro?** The assessment building portion of the software is 10/10 **What do you dislike about Pointerpro?** The reporting capabilities are a lot of extra money or outsourcing a coder. **What problems is Pointerpro solving and how is that benefiting you?** At a very costly price, Poiintpro has made it possible for us to slice and dice the data we are accumulating into beautiful reports for our clients. **Official Response from Chris Kuo:** > Thank you for the review! We're glad to hear that you find our platform to be helpful for your needs. We appreciate your feedback and are committed to providing value to your business. ## Pointerpro Discussions - [how to het more survey](https://www.g2.com/discussions/how-to-het-more-survey) - 1 comment, 1 upvote - [View Pointerpro pricing details and edition comparison](https://www.g2.com/products/pointerpro/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+01%3A09%3A03+-0500&secure%5Bsession_id%5D=2a3ff71e-1f37-4f6d-8aca-ec1027c64955&secure%5Btoken%5D=e07e1d6a390b27626e3a383bcdf3378c18425be6d588e9f86166fb8693c53646&format=llm_user) ## Pointerpro Integrations - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Kajabi](https://www.g2.com/products/kajabi-kajabi/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Pointerpro Features **Basics** - Interoperability - Performance - Mobility - Internationalization **Assessment delivery** - Question variety - Real-time assessment - Pre-made content **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Performance reviews** - customizable forms - 360 reviews **Generative AI** - AI Text Generation **Content** - Content Management - Content Library - Content Creation **Grading and reporting** - Automated grading - Gamification - Analytics dashboard - Reporting **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Feedback** - requesting feedback - continuous feedback **Data** - Platform Search - Alerts and Notifications - Visualization **Administration** - White-labeling - Mobile compatibility **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Data** - Dashboard and Reporting - Historical Analysis **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Social Feedback Portal **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards ## Top Pointerpro Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,183 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,014 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (4,868 reviews)