Pipefy Reviews & Product Details

Pipefy is a global leader in business orchestration, currently serving more than 4,000 clients across 150+ countries. Pipefy ia a Business Orchestration and Automation Technology (BOAT), providing a unified control plane that coordinates humans, systems, and AI agents to eliminate process fragmentation. The platform is built on a modular architecture featuring four distinct layers: a Human Interface for fluid service delivery, a Workflow and Rules core for modeling complex logic, a Data and Analytics layer for real-time insights, and an Automation and Integration engine. A standout feature is the Pipefy Agent Studio, which allows non-developers to create specialized AI agents and also providing a Bring Your Own LLM (BYOLLM) strategy, allowing customers to choose which LLM is more appropriate for each need. The platform ensures technical oversight through its Adaptive Governance Framework, establishing safe zones for business areas to co-create agents with the IT department, and its Trust Layer, which provides end-to-end audit logs and causal lineage for every automated action. Pipefy’s primary value lies in its ability to deliver AI results in days, not months. The platform solves the existential pressure of an unsustainable development backlog and the security risks posed by uncontrolled Shadow IT and Shadow AI. It provides a sanctioned, secure environment using an Adaptive Governance Framework, for business technologists to build their own automations without creating technical debt. For Larger companies, Pipefy acts as an orchestration wrapper that modernizes rigid legacy infrastructure, without the cost and systemic risk of a replacing project. The platform specifically addresses the inefficiency of operational silos and the manual white space workflows, by creating a unified Process Fabric. This orchestration layer provides the global compliance, granular RBAC, and end-to-end auditability required to pass rigorous SOC2 and ISO 27001 audits while delivering a modern digital experience over the legacy core.

Seller

Pipefy

Discussions

Pipefy Community

Languages Supported

English, Portuguese, Spanish

Solution Type

All-in-One

Used by Nutrisoft and 2 others

Beta

Pricing

Pricing provided by Pipefy.

Business

Starting at $26.00

1 User Per Month

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Pipefy Integrations

(127)

Verified by Pipefy

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Pipefy Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Pipefy, and what problem is it built to solve?

Pipefy is a Business Orchestration and Automation Technologies platform that connects people, AI agents, and legacy systems through a unified control plane. It is built to help IT leaders reduce shadow IT and modernize processes without replacing existing systems, using a low-code interface and an Adaptive Governance framework.

What languages does Pipefy support?

Pipefy supports 3 languages: English, Portuguese, and Spanish.

What company sizes and industries is Pipefy the best fit for?

Pipefy is used across small businesses, mid-market organizations, and enterprises, with positive experiences spanning a range of industries. The clearest firmographic groupings include:

Company sizes: Small businesses, mid-market organizations, and enterprises.
Technology and professional services: Information technology, software, and consulting.
Marketing and communications: Marketing, advertising, and telecommunications.
Financial and industrial sectors: Financial services, chemicals, and manufacturing.

How long does it take to implement Pipefy across a team?

Implementation time depends on how much process design and customization a team needs. Reported go-live times most often fall within one to three months, with quicker and longer implementations also represented.

Time to go live	Relative frequency
1–3 months	Most common range
Under a month, including under a day	Also reported
3–6 months	Less common
6–12 months	Less common

What customer support options does Pipefy provide, and how do users find the overall support experience?

Pipefy provides 24/7 live-rep support, alongside self-service resources and contact options such as its knowledge base, chat, and email/help desk. The support experience can be hands-on and helpful during implementation and troubleshooting, though response times and the quality of assistance are not always consistent.

What is the experience like for teams switching to Pipefy from another tool?

Moving to Pipefy has often meant replacing less adaptable project or Kanban tools, spreadsheet-based tracking, and workflows spread across email or older systems. The change can bring more customizable processes, automation, and clearer visibility into tasks and ownership; teams also note that building and learning more involved workflows takes time.

What features or capabilities could make Pipefy even more useful?

Pipefy could be more useful with stronger reporting and more flexible automation, particularly for teams managing complex processes. Common improvement areas include:

Expand dashboards and reporting with clearer visualizations and more customizable metrics.
Add formula and calculated fields to reduce manual calculations.
Offer more automation options and clearer ways to troubleshoot automation rules.
Make integrations easier to configure and broaden connections with other tools.
Improve mobile workflows so teams can manage processes more fully on the go.

G2 reviews are authentic and verified.

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Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

6/1/2021

"Complete and flexible solution"

5/5

What do you like best about Pipefy?

Many useful features that allow you to use the solution in all departments of the company, managing different types of processes Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

It is not possible to apply formulas, but Pipefy informs that they are working on that. Review collected by and hosted on G2.com.

Recommendations to others considering Pipefy:

After trying other similar solutions, I can affirm that Pipefy is the best among them. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

Currently, I am using Pipefy as CRM and Inbound Sales Solution. Furthermore, I use it to manage the onboarding of new customers. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

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Hi there, thank you for your feedback! User comments, like yours, help us develop a better product!

Gabriel G.

Concil Member and Startup Mentor

Small-Business (50 or fewer emp.)

8/12/2021

"Best Process Management Platform"

5/5

What do you like best about Pipefy?

Easy to use and 100% independent from IT.

It helped us implementing and organizing a new business in literally a day! Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Pipefy could implement some visualizations to help better understand the current situation. Review collected by and hosted on G2.com.

Arlindo F.

Research and DEvelopment Senior Manager

Small-Business (50 or fewer emp.)

5/20/2021

"Open system to customize as we want ; easy and friendly platform"

4.5/5

What do you like best about Pipefy?

Information flow, the database in the same way as managing system Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

mobile version could have the same functionalities Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hi there, thank you for your feedback! User comments, like yours, help us develop a better product!

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

8/17/2021

"Very expensive, horrible support."

1/5

What do you like best about Pipefy?

The possibility to create kaban processes with database Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Cost and SupportHigh costs and unpersonalized support Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

Originally submitted 8/13/2021

"Review Pipefy - Best Kanbam"

5/5

What do you like best about Pipefy?

The no code interface for complex stuff. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Sometimes the infos are not clear enough Review collected by and hosted on G2.com.

Mateus S.

Estagiário

Small-Business (50 or fewer emp.)

7/13/2021

"Life saver!"

5/5

What do you like best about Pipefy?

Simplicity to use and get my files! Easy to use and very beginner friendly. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

I miss an app. It would be great to link in my cellphone and get files to share on WPP. Review collected by and hosted on G2.com.

Verified User in Chemicals

Small-Business (50 or fewer emp.)

5/20/2021

"Great experience, simple, intuitive"

5/5

What do you like best about Pipefy?

Simplicity, it's easy to work and it fits to any necessity. The support is great always available and I love the tutorials videos. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

There's only one issue: Attachments expire in 30 days, that's really bad for our business when we think about ISO audits. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hi there, thank you for your feedback! User comments, like yours, help us develop a better product!

Matheus A.

Mid-Market (51-1000 emp.)

5/20/2021

"Necessary for processes"

5/5

What do you like best about Pipefy?

I love the visualization of Pipefy. And from the moment you get to know its features, you start to love it even more! Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

I don't like it when we have a bug on the platform or a server outage, it rarely happens though. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hello, thank you for your feedback! Comments and feedback like yours help us develop a better product!

Ricardo P.

CEO

Small-Business (50 or fewer emp.)

8/13/2020

"The platform adds a lot of value to companies"

5/5

What do you like best about Pipefy?

The combination of kanban, email integration, and automation makes Pipefy a great tool for every company. Another great thing about Pipefy is that you can start small and gradually improve your processes. The support and help center is also great. In general, Pipefy not only has a great product, but also a great team and provides an impeccable service, either on support or during the implementation phases. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

I think that the database feature is useless (the same results could be done using pipes, and the database has fewer features). The PDF builder could be improved. Google Calendar integration is not perfect. Pipefy lacks documentation about custom apps. It could have more videos or examples. Review collected by and hosted on G2.com.

Recommendations to others considering Pipefy:

Besides having a great tool, you can learn a lot from this company. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

We are a software development company, and we use Pipefy for everything else that is not related to the development work itself. We use it for customer support (using portals, SLA, and email integrations), we also use it for RH and financial processes. It saved us a lot of time and I don't think our company could grow without it (or an equivalent tool). I also used Pipefy to validate an idea (create an MVP). Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

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Hi Ricardo, thank you for your feedback! User comments, like yours, help us develop a better product. We do have plans to improve our Database feature and PDF builder. We'll be sharing this feedback with our product team!

Diego F.

Partner and Advisor

Small-Business (50 or fewer emp.)

1/30/2021

"Flexible, intuitive and effective!"

5/5

What do you like best about Pipefy?

It is applicable to various types of processes in different areas of activity (Marketing, Sales, Customer Experience, Supply Chain, Human Resources among others) Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Just the fact that it took a long time to get to know this tool Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hi there, thank you for your feedback! User comments, like yours, help us develop a better product!