Pipefy Reviews & Product Details

Pipefy is a global leader in business orchestration, currently serving more than 4,000 clients across 150+ countries. Pipefy ia a Business Orchestration and Automation Technology (BOAT), providing a unified control plane that coordinates humans, systems, and AI agents to eliminate process fragmentation. The platform is built on a modular architecture featuring four distinct layers: a Human Interface for fluid service delivery, a Workflow and Rules core for modeling complex logic, a Data and Analytics layer for real-time insights, and an Automation and Integration engine. A standout feature is the Pipefy Agent Studio, which allows non-developers to create specialized AI agents and also providing a Bring Your Own LLM (BYOLLM) strategy, allowing customers to choose which LLM is more appropriate for each need. The platform ensures technical oversight through its Adaptive Governance Framework, establishing safe zones for business areas to co-create agents with the IT department, and its Trust Layer, which provides end-to-end audit logs and causal lineage for every automated action. Pipefy’s primary value lies in its ability to deliver AI results in days, not months. The platform solves the existential pressure of an unsustainable development backlog and the security risks posed by uncontrolled Shadow IT and Shadow AI. It provides a sanctioned, secure environment using an Adaptive Governance Framework, for business technologists to build their own automations without creating technical debt. For Larger companies, Pipefy acts as an orchestration wrapper that modernizes rigid legacy infrastructure, without the cost and systemic risk of a replacing project. The platform specifically addresses the inefficiency of operational silos and the manual white space workflows, by creating a unified Process Fabric. This orchestration layer provides the global compliance, granular RBAC, and end-to-end auditability required to pass rigorous SOC2 and ISO 27001 audits while delivering a modern digital experience over the legacy core.

Seller

Pipefy

Discussions

Pipefy Community

Languages Supported

English, Portuguese, Spanish

Solution Type

All-in-One

Used by Nutrisoft and 2 others

Beta

Pricing

Pricing provided by Pipefy.

Business

Starting at $26.00

1 User Per Month

View More Pricing Information

Pipefy Integrations

(127)

Verified by Pipefy

Show More Integrations

Pipefy Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Pipefy, and what problem is it built to solve?

Pipefy is a Business Orchestration and Automation Technologies platform that connects people, AI agents, and legacy systems through a unified control plane. It is built to help IT leaders reduce shadow IT and modernize processes without replacing existing systems, using a low-code interface and an Adaptive Governance framework.

What languages does Pipefy support?

Pipefy supports 3 languages: English, Portuguese, and Spanish.

What company sizes and industries is Pipefy the best fit for?

Pipefy is used across small businesses, mid-market organizations, and enterprises, with positive experiences spanning a range of industries. The clearest firmographic groupings include:

Company sizes: Small businesses, mid-market organizations, and enterprises.
Technology and professional services: Information technology, software, and consulting.
Marketing and communications: Marketing, advertising, and telecommunications.
Financial and industrial sectors: Financial services, chemicals, and manufacturing.

How long does it take to implement Pipefy across a team?

Implementation time depends on how much process design and customization a team needs. Reported go-live times most often fall within one to three months, with quicker and longer implementations also represented.

Time to go live	Relative frequency
1–3 months	Most common range
Under a month, including under a day	Also reported
3–6 months	Less common
6–12 months	Less common

What customer support options does Pipefy provide, and how do users find the overall support experience?

Pipefy provides 24/7 live-rep support, alongside self-service resources and contact options such as its knowledge base, chat, and email/help desk. The support experience can be hands-on and helpful during implementation and troubleshooting, though response times and the quality of assistance are not always consistent.

What is the experience like for teams switching to Pipefy from another tool?

Moving to Pipefy has often meant replacing less adaptable project or Kanban tools, spreadsheet-based tracking, and workflows spread across email or older systems. The change can bring more customizable processes, automation, and clearer visibility into tasks and ownership; teams also note that building and learning more involved workflows takes time.

What features or capabilities could make Pipefy even more useful?

Pipefy could be more useful with stronger reporting and more flexible automation, particularly for teams managing complex processes. Common improvement areas include:

Expand dashboards and reporting with clearer visualizations and more customizable metrics.
Add formula and calculated fields to reduce manual calculations.
Offer more automation options and clearer ways to troubleshoot automation rules.
Make integrations easier to configure and broaden connections with other tools.
Improve mobile workflows so teams can manage processes more fully on the go.

G2 reviews are authentic and verified.

Here's how.

Fernanda L.

LATAM Talent Acquisition Specialist

Mid-Market (51-1000 emp.)

8/1/2023

"Pipefy has helped me automatizing our internal HR processes."

5/5

What do you like best about Pipefy?

How easy it is to understand the tool and to start using it. Also, the automations are extremely helpful! The Pipefy AI is outstanding. I love the tool so much! Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Sometimes I send automation emails inside a pipe and the candidate receives it into the spam box. It would be perfect if we could prevent that. There were a couple of times that the candidate replied to me saying he didn't receive a feedback from the selection process, I checked it out and the email was sent from the pipe, as it turns out it was in his spam box. Unfortunately this is very common :( Review collected by and hosted on G2.com.

Wesley M.

Enterprise (> 1000 emp.)

5/19/2023

"Excellent alternative for demand control in different sectors and organizations."

5/5

What do you like best about Pipefy?

I love the ease with which we can manage information, consult APIs, and even documentation without the need for a developer. Pipe challenges us to truly know the tool in order to perform quality work. Anyone who doesn't love Pipefy yet hasn't been curious enough to understand its breadth. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

At the moment, it meets all my needs, and we have even recommended the use of the tool to partner sectors. I believe it would be interesting for Pipe to provide a biweekly or monthly schedule for users with the product team to assess possible improvements for day-to-day use. For example, the hierarchy of access, which is currently limited and we can use in the standard way, but for us as a team, it would make a lot of sense to open up this hierarchy and have more levels of access. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

Currently, we are in the process of monitoring with the Sales and Finance teams within the company. One of them has the main function of guiding the sales team regarding negotiations and their implementation stages, and the other is responsible for recording and managing the time the finance team spends executing account reconciliations, issuing invoices, and even paying suppliers. Review collected by and hosted on G2.com.

Eduarda S.

Enterprise (> 1000 emp.)

10/31/2023

"Pipefy Review in GP"

5/5

What do you like best about Pipefy?

Pipefy helps a lot with day-to-day demands, I feel that requests are more organized and well distributed. In addition to helping a lot with the information contained Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

I think that one point that the pipe can adopt is the inclusion of users within the cards, so the location of the users becomes clearer Review collected by and hosted on G2.com.

Guilherme B.

Small-Business (50 or fewer emp.)

5/19/2023

"Pipefy is both a timesaver and a very versatile application."

5/5

What do you like best about Pipefy?

Pipefy helps me on keeping track of my to-dos and which step I am on my daily processes. The best thing about this is that I very rarely miss doing an important activity. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Pipefy is great, and it serves me and my company very well. My only issue with it is that I think that I could do so much more with it, but I have to invest my own time on building stuff that I want, and I pay a lot for every license, so I feel like I am paying for me to do all the work. Review collected by and hosted on G2.com.

Mamata S.

Business systems analyst Sr professional

Enterprise (> 1000 emp.)

7/6/2023

"Create brilliant organisational designs with Pipefy's conceptual maps"

4.5/5

What do you like best about Pipefy?

I am impressed with Pipefy's intuitive, user-friendly interface. It was easy to get started and use complex features without feeling overwhelmed! With this efficient tool, I was able to quickly create functional flowcharts that accurately represented my idea or plan - an invaluable resource for professional exhibitors like myself. It facilitates real-time communication between team members, which makes collaboration much easier than using traditional design documents. Overall, I find the Pipefy app extremely useful. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Although Pipefy is a great platform, there are certain areas where it could be improved. In particular, the registration process leaves a lot to be desired, as its complexity makes the entire sign-up process time consuming and cumbersome. However, compared to competitors such as Lucidspark, which has numerous advantages and superior qualities that make up for issues like this Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

Pipefy solves the problem of remote collaboration by providing an easy-to-use platform that allows me to communicate my ideas quickly and clearly. I can use post-it notes, diagrams and visuals to explain what needs to be done - without having to take photos or search for images later to review our work. Review collected by and hosted on G2.com.

Bruno A.

Enterprise (> 1000 emp.)

10/24/2023

"Very complete service"

5/5

What do you like best about Pipefy?

Pipefy provides unique and complete solution. Ease to Use and ease of integration. Great Customer Support and Ease of Implementation. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

I believe that it is necessary to get closer to increase the frequency of use and understand the number of features. Review collected by and hosted on G2.com.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

11/6/2023

"Awesome"

5/5

What do you like best about Pipefy?

I'm a person myself who loves organization, makes me feel good, and help me with my issues. Learn this very soon, thanks God. Pipefy comes to me a few months ago, and change my life in terms to be easy to learn, see my problems in one place, very good support, and staffs. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

You know, miss some features. Something like create dupes pipes. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

10/19/2023

"Pipefy #1 Fan"

5/5

What do you like best about Pipefy?

Pipefy is all about things moving along the process that's it's supposed to. Nothing stalls. Whether its a new hire process, getting items ordered or just having your data in an organized manner. If I start working on a project, I am guaranteed that it will get done in due time - thanks to the clear cut software that allows it to happen. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Everything is great. Whenever I want I need help to pull a report or anything more complicated, the Pipefy tech team is there to help. Review collected by and hosted on G2.com.

Comet H.

Small-Business (50 or fewer emp.)

3/2/2023

"Good"

3.5/5

What do you like best about Pipefy?

Pipedy helps us organize our experiment flow very well. Each order can be tracked from the very beginning (request submission) to the invoice that has been paid. The configuration design is excellent. We also like the history recording function so everyone can track who did what for the specific card. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

If one phase has more than 20 cards, previewing all the cards in that phase is hard. I have to keep scrolling down to go through what I have in that phase. The automation email is complicated. Sometimes our clients will reply to the automation email, which is very hard to get notifications. Cannot do online excel sheet filling. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

It helps us build up the order tracking system to keep track of every order's status. It also generates a simple report which saves us a lot of time to do it manually. This report helps us understand how we are doing and which part we need to improve. The database gathers all the information so we can export them in 1 second if needed. Review collected by and hosted on G2.com.