Pipefy Reviews & Product Details

Pipefy is a global leader in business orchestration, currently serving more than 4,000 clients across 150+ countries. Pipefy ia a Business Orchestration and Automation Technology (BOAT), providing a unified control plane that coordinates humans, systems, and AI agents to eliminate process fragmentation. The platform is built on a modular architecture featuring four distinct layers: a Human Interface for fluid service delivery, a Workflow and Rules core for modeling complex logic, a Data and Analytics layer for real-time insights, and an Automation and Integration engine. A standout feature is the Pipefy Agent Studio, which allows non-developers to create specialized AI agents and also providing a Bring Your Own LLM (BYOLLM) strategy, allowing customers to choose which LLM is more appropriate for each need. The platform ensures technical oversight through its Adaptive Governance Framework, establishing safe zones for business areas to co-create agents with the IT department, and its Trust Layer, which provides end-to-end audit logs and causal lineage for every automated action. Pipefy’s primary value lies in its ability to deliver AI results in days, not months. The platform solves the existential pressure of an unsustainable development backlog and the security risks posed by uncontrolled Shadow IT and Shadow AI. It provides a sanctioned, secure environment using an Adaptive Governance Framework, for business technologists to build their own automations without creating technical debt. For Larger companies, Pipefy acts as an orchestration wrapper that modernizes rigid legacy infrastructure, without the cost and systemic risk of a replacing project. The platform specifically addresses the inefficiency of operational silos and the manual white space workflows, by creating a unified Process Fabric. This orchestration layer provides the global compliance, granular RBAC, and end-to-end auditability required to pass rigorous SOC2 and ISO 27001 audits while delivering a modern digital experience over the legacy core.

Seller

Pipefy

Discussions

Pipefy Community

Languages Supported

English, Portuguese, Spanish

Solution Type

All-in-One

Used by Nutrisoft and 2 others

Beta

Pricing

Pricing provided by Pipefy.

Business

Starting at $26.00

1 User Per Month

View More Pricing Information

Pipefy Integrations

(127)

Verified by Pipefy

Show More Integrations

Pipefy Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Pipefy, and what problem is it built to solve?

Pipefy is a Business Orchestration and Automation Technologies platform that connects people, AI agents, and legacy systems through a unified control plane. It is built to help IT leaders reduce shadow IT and modernize processes without replacing existing systems, using a low-code interface and an Adaptive Governance framework.

What languages does Pipefy support?

Pipefy supports 3 languages: English, Portuguese, and Spanish.

What company sizes and industries is Pipefy the best fit for?

Pipefy is used across small businesses, mid-market organizations, and enterprises, with positive experiences spanning a range of industries. The clearest firmographic groupings include:

Company sizes: Small businesses, mid-market organizations, and enterprises.
Technology and professional services: Information technology, software, and consulting.
Marketing and communications: Marketing, advertising, and telecommunications.
Financial and industrial sectors: Financial services, chemicals, and manufacturing.

How long does it take to implement Pipefy across a team?

Implementation time depends on how much process design and customization a team needs. Reported go-live times most often fall within one to three months, with quicker and longer implementations also represented.

Time to go live	Relative frequency
1–3 months	Most common range
Under a month, including under a day	Also reported
3–6 months	Less common
6–12 months	Less common

What customer support options does Pipefy provide, and how do users find the overall support experience?

Pipefy provides 24/7 live-rep support, alongside self-service resources and contact options such as its knowledge base, chat, and email/help desk. The support experience can be hands-on and helpful during implementation and troubleshooting, though response times and the quality of assistance are not always consistent.

What is the experience like for teams switching to Pipefy from another tool?

Moving to Pipefy has often meant replacing less adaptable project or Kanban tools, spreadsheet-based tracking, and workflows spread across email or older systems. The change can bring more customizable processes, automation, and clearer visibility into tasks and ownership; teams also note that building and learning more involved workflows takes time.

What features or capabilities could make Pipefy even more useful?

Pipefy could be more useful with stronger reporting and more flexible automation, particularly for teams managing complex processes. Common improvement areas include:

Expand dashboards and reporting with clearer visualizations and more customizable metrics.
Add formula and calculated fields to reduce manual calculations.
Offer more automation options and clearer ways to troubleshoot automation rules.
Make integrations easier to configure and broaden connections with other tools.
Improve mobile workflows so teams can manage processes more fully on the go.

G2 reviews are authentic and verified.

Here's how.

Verified User in Education Management

Small-Business (50 or fewer emp.)

5/19/2023

"Pipefy is great on Kanban, but a more accurate search is missing"

3.5/5

What do you like best about Pipefy?

I like the possibilities of Kanban customization Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

I don't like the limitations of searching in databases. It only works in one field. Import is not easy either. Review collected by and hosted on G2.com.

Lucas B.

Mid-Market (51-1000 emp.)

3/7/2023

"Low Code Platform"

5/5

What do you like best about Pipefy?

Agility and simplicity to automate processes

User experience

Robustness for integration with legacy systems

Good SLA controls Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Dashboards could be more user-friendly

Lacks a more complete option to document the process Review collected by and hosted on G2.com.

Jim M.

Mid-Market (51-1000 emp.)

3/2/2023

"Excellent Tool for Business"

5/5

What do you like best about Pipefy?

Pipefy is great at centralizing communication and enabling timely actions from Pipe users. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Sometimes the # of Pipes that are created can cause an overload in the work that is required to manage the Pipes. Review collected by and hosted on G2.com.

Antonio J.

Enterprise (> 1000 emp.)

3/7/2023

"Ease of use, both for the administrator and for the requesting public."

5/5

What do you like best about Pipefy?

Facilities in the construction of processes, conditionals, integrations. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

There should be an option to view all requests (from various pipes) with filters. Have the functionality of formulas/calculations within the forms. Review collected by and hosted on G2.com.

Cesar G.

Small-Business (50 or fewer emp.)

3/2/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great platform to make workflows between different areas in our organization"

5/5

What do you like best about Pipefy?

You can generate data with the interaction between the service and the process. After that, you can take decisions in favor of the business. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Until now, nothing. Pipefy is just an amazing tool Review collected by and hosted on G2.com.

Artur B.

Small-Business (50 or fewer emp.)

3/2/2023

"Very good tool"

3.5/5

What do you like best about Pipefy?

Managing the our complex process flow for daily tasks Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Maybe the lack of new features and no clear communication about future development Review collected by and hosted on G2.com.

Amanda O.

Enterprise (> 1000 emp.)

3/7/2023

"Friendly and adaptable interface to different processes"

4.5/5

What do you like best about Pipefy?

Centralization of projects for better management Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Impossibility of constructing indicator panels Review collected by and hosted on G2.com.

Katylin M.

Coordenadora de processos (Oficina)

Enterprise (> 1000 emp.)

3/7/2023

"Customer service and usability pipefy"

3.5/5

What do you like best about Pipefy?

The flexibility and the possibility of integration with various systems Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

The lack of some native features and the cost. Review collected by and hosted on G2.com.

Isabela M.

Analista de Pessoas e Performance

Enterprise (> 1000 emp.)

3/3/2023

"Great tool for control and monitoring of requests."

5/5

What do you like best about Pipefy?

I really like the tool being flexible and adaptable according to the area's demands and the possibility of creating reports. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

I have no cons. The tool is very versatile. Review collected by and hosted on G2.com.