Pipefy Reviews & Product Details

Pipefy is a global leader in business orchestration, currently serving more than 4,000 clients across 150+ countries. Pipefy ia a Business Orchestration and Automation Technology (BOAT), providing a unified control plane that coordinates humans, systems, and AI agents to eliminate process fragmentation. The platform is built on a modular architecture featuring four distinct layers: a Human Interface for fluid service delivery, a Workflow and Rules core for modeling complex logic, a Data and Analytics layer for real-time insights, and an Automation and Integration engine. A standout feature is the Pipefy Agent Studio, which allows non-developers to create specialized AI agents and also providing a Bring Your Own LLM (BYOLLM) strategy, allowing customers to choose which LLM is more appropriate for each need. The platform ensures technical oversight through its Adaptive Governance Framework, establishing safe zones for business areas to co-create agents with the IT department, and its Trust Layer, which provides end-to-end audit logs and causal lineage for every automated action. Pipefy’s primary value lies in its ability to deliver AI results in days, not months. The platform solves the existential pressure of an unsustainable development backlog and the security risks posed by uncontrolled Shadow IT and Shadow AI. It provides a sanctioned, secure environment using an Adaptive Governance Framework, for business technologists to build their own automations without creating technical debt. For Larger companies, Pipefy acts as an orchestration wrapper that modernizes rigid legacy infrastructure, without the cost and systemic risk of a replacing project. The platform specifically addresses the inefficiency of operational silos and the manual white space workflows, by creating a unified Process Fabric. This orchestration layer provides the global compliance, granular RBAC, and end-to-end auditability required to pass rigorous SOC2 and ISO 27001 audits while delivering a modern digital experience over the legacy core.

Seller

Pipefy

Discussions

Pipefy Community

Languages Supported

English, Portuguese, Spanish

Solution Type

All-in-One

Used by Nutrisoft and 2 others

Beta

Pricing

Pricing provided by Pipefy.

Business

Starting at $26.00

1 User Per Month

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Pipefy Integrations

(127)

Verified by Pipefy

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Pipefy Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Pipefy, and what problem is it built to solve?

Pipefy is a Business Orchestration and Automation Technologies platform that connects people, AI agents, and legacy systems through a unified control plane. It is built to help IT leaders reduce shadow IT and modernize processes without replacing existing systems, using a low-code interface and an Adaptive Governance framework.

What languages does Pipefy support?

Pipefy supports 3 languages: English, Portuguese, and Spanish.

What company sizes and industries is Pipefy the best fit for?

Pipefy is used across small businesses, mid-market organizations, and enterprises, with positive experiences spanning a range of industries. The clearest firmographic groupings include:

Company sizes: Small businesses, mid-market organizations, and enterprises.
Technology and professional services: Information technology, software, and consulting.
Marketing and communications: Marketing, advertising, and telecommunications.
Financial and industrial sectors: Financial services, chemicals, and manufacturing.

How long does it take to implement Pipefy across a team?

Implementation time depends on how much process design and customization a team needs. Reported go-live times most often fall within one to three months, with quicker and longer implementations also represented.

Time to go live	Relative frequency
1–3 months	Most common range
Under a month, including under a day	Also reported
3–6 months	Less common
6–12 months	Less common

What customer support options does Pipefy provide, and how do users find the overall support experience?

Pipefy provides 24/7 live-rep support, alongside self-service resources and contact options such as its knowledge base, chat, and email/help desk. The support experience can be hands-on and helpful during implementation and troubleshooting, though response times and the quality of assistance are not always consistent.

What is the experience like for teams switching to Pipefy from another tool?

Moving to Pipefy has often meant replacing less adaptable project or Kanban tools, spreadsheet-based tracking, and workflows spread across email or older systems. The change can bring more customizable processes, automation, and clearer visibility into tasks and ownership; teams also note that building and learning more involved workflows takes time.

What features or capabilities could make Pipefy even more useful?

Pipefy could be more useful with stronger reporting and more flexible automation, particularly for teams managing complex processes. Common improvement areas include:

Expand dashboards and reporting with clearer visualizations and more customizable metrics.
Add formula and calculated fields to reduce manual calculations.
Offer more automation options and clearer ways to troubleshoot automation rules.
Make integrations easier to configure and broaden connections with other tools.
Improve mobile workflows so teams can manage processes more fully on the go.

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Aline F.

Enterprise (> 1000 emp.)

10/19/2023

"I think it's very relevant to have such a tool to address these issues."

5/5

What do you like best about Pipefy?

very good usability and the entire visual of the product Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

I like all aspects, I believe there is no bad aspect. Review collected by and hosted on G2.com.

Cory W.

Operations Manager

Enterprise (> 1000 emp.)

10/19/2023

"Easy to use"

5/5

What do you like best about Pipefy?

It is efficient and easy to navigate. Very simple for new users Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Could use a few more options to allow for more access Review collected by and hosted on G2.com.

Kalline d.

Mid-Market (51-1000 emp.)

3/3/2023

"Support"

5/5

What do you like best about Pipefy?

Support materials and service from the support and success team. The support team, whether via chat or the success team, is truly dedicated to helping us. Not to mention that I don't always need to call someone, as the Pipefy help library is quite comprehensive and I can easily learn and resolve situations with the materials. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

For the way I work today, Pipefy doesn't always meet 100% of the automations and fields, but I understand that it's a business rule. The automation packages end up having a somewhat high value. Review collected by and hosted on G2.com.

Diego P.

Enterprise (> 1000 emp.)

11/6/2023

"Well-organized processes"

4/5

What do you like best about Pipefy?

Organization of applications and simplicity of use Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Lack of communication from the tool and potential. Review collected by and hosted on G2.com.

Bruno M.

Mid-Market (51-1000 emp.)

3/7/2023

"Using pipefy to take my companies efficiency to another level"

5/5

What do you like best about Pipefy?

Easy to use, fast implantation, very adaptable to my company's needs, a low code solution that most people are capable of using and keep improving the company's processes Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Sometimes the e-mails sent via Pipefy are classified as SPAM. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

Pipefy is helping me centralize information and processes in a single solution that allows me to control my to-do list, SLA, transparency between areas and save time as the automation jobs are getting done along the processes. Also, to have a track record of the inputs and outputs of processes, we can control and analyze data via reports and make better decisions regarding our business. Review collected by and hosted on G2.com.

Bruna S.

Analista de Inovação e Estratégia II

Enterprise (> 1000 emp.)

3/7/2023

"Enriching experience"

5/5

What do you like best about Pipefy?

Possibility to facilitate the control of all my workflows and always bring insights to my team. I was able to bring the tool to a new area that was delighted with the tool's resolution. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Some information about the automations sometimes gets lost and becomes confusing. But I'm happy to always be able to count on the team's support. The SLA is sometimes a bit long, but nothing out of the ordinary. Review collected by and hosted on G2.com.

Vlad B.

Email Marketer

Small-Business (50 or fewer emp.)

10/20/2022

"Simple project tracking and work management platform helps you get your work done more efficiently"

4/5

What do you like best about Pipefy?

- Pipefy is extremely user-friendly and has helped us to keep track of our inventory from when it enters our company to when it reaches our sales reps.

- It's also great for generating reports regularly to see where improvements need to be made.

- The project tracking and client management tool is perfect for various use cases.

- Whether you need to keep track of projects big or small or manage clients from all over the world, this tool will help you get the job done efficiently and effectively. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

- Since there's no centralized global approval workflow, changes across the team can't be approved all at once.

- It also seems like I can't add multiple people to one workflow instance either.

- This makes it difficult to manage approvals and keep everyone on the same page.

- As a beginner, one of the things that would be most helpful is to see our demonstration videos or pictures.

It would give a better understanding of what is possible and how to go about achieving certain looks.

Unfortunately, there are no such resources currently available. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

As a new PM, I quickly learned that it was important to keep track of my work with Pipefy. After just a few days of using the tool, I realized how crucial it is to have a system in place for managing projects and tasks. Integrating different services can greatly improve efficiency and coordination between team members. For example, the chatbots on a website can automatically respond to customer queries, freeing up time for other tasks. Similarly, automated email responses can help to keep everyone on the same page. Review collected by and hosted on G2.com.

Rafael M.

Enterprise (> 1000 emp.)

3/3/2023

"Analytics Coordinator"

5/5

What do you like best about Pipefy?

It is an agile tool that can help in process prototyping, also testing integrations that greatly benefit organizations with various specialized applications. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

It would be very important to have a development environment separate from a production environment, as this would greatly help with implementations. I also really miss having debugging tools, because I can only resolve simple issues with the help of online helpdesk teams. Review collected by and hosted on G2.com.

Marcos M.

Mid-Market (51-1000 emp.)

Originally submitted 3/8/2023

"Some essential things are missing for a 10"

5/5

What do you like best about Pipefy?

Automations that prevent time loss and rework Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

The billing in dollars. I consider it a disadvantage. Review collected by and hosted on G2.com.

Carolina N.

Mid-Market (51-1000 emp.)

3/6/2023

"An essential and very intuitive tool!"

5/5

What do you like best about Pipefy?

Pipefy is a tool that we use a lot in our daily routine; it can organize many processes and is extremely adaptable for various processes. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

I really like the tool and maybe something that could be improved are small adjustments like greater interface with Power BI. Review collected by and hosted on G2.com.