Pipefy Reviews & Product Details

Pipefy is a global leader in business orchestration, currently serving more than 4,000 clients across 150+ countries. Pipefy ia a Business Orchestration and Automation Technology (BOAT), providing a unified control plane that coordinates humans, systems, and AI agents to eliminate process fragmentation. The platform is built on a modular architecture featuring four distinct layers: a Human Interface for fluid service delivery, a Workflow and Rules core for modeling complex logic, a Data and Analytics layer for real-time insights, and an Automation and Integration engine. A standout feature is the Pipefy Agent Studio, which allows non-developers to create specialized AI agents and also providing a Bring Your Own LLM (BYOLLM) strategy, allowing customers to choose which LLM is more appropriate for each need. The platform ensures technical oversight through its Adaptive Governance Framework, establishing safe zones for business areas to co-create agents with the IT department, and its Trust Layer, which provides end-to-end audit logs and causal lineage for every automated action. Pipefy’s primary value lies in its ability to deliver AI results in days, not months. The platform solves the existential pressure of an unsustainable development backlog and the security risks posed by uncontrolled Shadow IT and Shadow AI. It provides a sanctioned, secure environment using an Adaptive Governance Framework, for business technologists to build their own automations without creating technical debt. For Larger companies, Pipefy acts as an orchestration wrapper that modernizes rigid legacy infrastructure, without the cost and systemic risk of a replacing project. The platform specifically addresses the inefficiency of operational silos and the manual white space workflows, by creating a unified Process Fabric. This orchestration layer provides the global compliance, granular RBAC, and end-to-end auditability required to pass rigorous SOC2 and ISO 27001 audits while delivering a modern digital experience over the legacy core.

Seller

Pipefy

Discussions

Pipefy Community

Languages Supported

English, Portuguese, Spanish

Solution Type

All-in-One

Used by Nutrisoft and 2 others

Beta

Pricing

Pricing provided by Pipefy.

Business

Starting at $26.00

1 User Per Month

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Pipefy Integrations

(127)

Verified by Pipefy

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Pipefy Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Pipefy, and what problem is it built to solve?

Pipefy is a Business Orchestration and Automation Technologies platform that connects people, AI agents, and legacy systems through a unified control plane. It is built to help IT leaders reduce shadow IT and modernize processes without replacing existing systems, using a low-code interface and an Adaptive Governance framework.

What languages does Pipefy support?

Pipefy supports 3 languages: English, Portuguese, and Spanish.

What company sizes and industries is Pipefy the best fit for?

Pipefy is used across small businesses, mid-market organizations, and enterprises, with positive experiences spanning a range of industries. The clearest firmographic groupings include:

Company sizes: Small businesses, mid-market organizations, and enterprises.
Technology and professional services: Information technology, software, and consulting.
Marketing and communications: Marketing, advertising, and telecommunications.
Financial and industrial sectors: Financial services, chemicals, and manufacturing.

How long does it take to implement Pipefy across a team?

Implementation time depends on how much process design and customization a team needs. Reported go-live times most often fall within one to three months, with quicker and longer implementations also represented.

Time to go live	Relative frequency
1–3 months	Most common range
Under a month, including under a day	Also reported
3–6 months	Less common
6–12 months	Less common

What customer support options does Pipefy provide, and how do users find the overall support experience?

Pipefy provides 24/7 live-rep support, alongside self-service resources and contact options such as its knowledge base, chat, and email/help desk. The support experience can be hands-on and helpful during implementation and troubleshooting, though response times and the quality of assistance are not always consistent.

What is the experience like for teams switching to Pipefy from another tool?

Moving to Pipefy has often meant replacing less adaptable project or Kanban tools, spreadsheet-based tracking, and workflows spread across email or older systems. The change can bring more customizable processes, automation, and clearer visibility into tasks and ownership; teams also note that building and learning more involved workflows takes time.

What features or capabilities could make Pipefy even more useful?

Pipefy could be more useful with stronger reporting and more flexible automation, particularly for teams managing complex processes. Common improvement areas include:

Expand dashboards and reporting with clearer visualizations and more customizable metrics.
Add formula and calculated fields to reduce manual calculations.
Offer more automation options and clearer ways to troubleshoot automation rules.
Make integrations easier to configure and broaden connections with other tools.
Improve mobile workflows so teams can manage processes more fully on the go.

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Vinícius P.

Content Manager

Small-Business (50 or fewer emp.)

7/13/2021

"Excellent option!!!"

5/5

What do you like best about Pipefy?

Ease of use, design, and freedom and ease of configuration Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

It's just a detail that doesn't affect my evaluation or my experience in a relevant way, but the need to log in every time I access the tool from one day to the next is a bit annoying. Review collected by and hosted on G2.com.

Gabriel R.

Business Development Support, Marketing and Communications

Small-Business (50 or fewer emp.)

Originally submitted 5/7/2021

"Good overall system let down by poor expert advice and help"

3/5

What do you like best about Pipefy?

Decent interface which is based on Jira. Good overall resources and templates. Very easy to use and manage. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Poor expert advice and chat interaction. They tell you they will look and either tell you they can't fix the issue, or they keep you hanging for days over simple processes which do not work correctly. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

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Thank you for your feedback! Pipefy is a stand-alone platform without any business or product affiliation with Jira. We pride ourselves on delivering superior customer service and chat advice and apologize for not providing you with an optimal experience. We hope you’ll reach out to us at support@pipefy.com so we can provide you with the assistance you need.

Matt R.

Small-Business (50 or fewer emp.)

12/30/2020

"Project Management System Keeps Marketing Agency Running Smoothly"

5/5

What do you like best about Pipefy?

The feature that sold us on Pipefy versus other project management tools was the integrated e-mail function. It allows us as a marketing agency to handle almost all external client communication directly from a project "card" or request so that anyone in our team at any time can see the trail of communication between client and our department. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

The one thing I disliked was limited phone app functionality, but they just released a new one which made great improvements! Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

Pipefy has changed the game for our marketing agency. We now handle all requests for service through Pipefy. The intake form we built has allowed our agency to be more productive than ever. We can see and be notified of incoming requests in real-time. We or our clients can set deadlines for each project. The visual "Kanban" view is a game changer for me as a team leader. I can easily see where projects stand and with filters can see what each team member's workload is. The reporting tools allow us to analyze how many projects we complete each month and sort by client and other filters. This has allowed us to provide our upper management with better reporting. Since Covid-19 broke out, our team has reduced due to retirements and departures. Without Pipefy, we could not have been able to complete MORE projects with fewer staff. Pipefy has also prevents projects from falling through the cracks. I compared Pipefy to all the other major project management offerings, and it was by far the best fit. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

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Hi there, thank you for your feedback! User comments, like yours, help us develop a better product!

Verified User in Business Supplies and Equipment

Enterprise (> 1000 emp.)

5/26/2021

"Incredible tool, with some limitations, but a great tool."

5/5

What do you like best about Pipefy?

Ease in creating a management flow, very good Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

It still has some errors and bugs. But I believe that they will soon be resolved. Review collected by and hosted on G2.com.

Recommendations to others considering Pipefy:

Easy to use, intuitive, meets most needs of managing a process or flow. Very good, but with some limitations. But very useful and of great use. You will love working with this tool, modern and easy.Use the tool to solve your management problems. It will help a lot. Setting up is very simple and will help in your process automations. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

Automation of an entire product creation flow. Tool is supplying all management and control needs. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

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Hi there, thank you for your feedback! User comments, like yours, help us develop a better product!

Angela M.

LATAM Product Launch Manager

Mid-Market (51-1000 emp.)

5/20/2021

"Autonomy and Flexibility to build and rebuild"

5/5

What do you like best about Pipefy?

Pipefy is really user friendly, gives the autonomy you need to build your processes, bringing transparency. But most of all, the Company is always improving the tool. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Still some adjustments needed on the report. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

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Hi there, thank you for your feedback! User comments, like yours, help us develop a better product!

Hugo M.

Coordenador de Projetos e Processos

Mid-Market (51-1000 emp.)

5/20/2021

"Simple and flexible system"

4.5/5

What do you like best about Pipefy?

The simplicity and autonomy it gives to the teams that use it. With it, we can design various processes in a solid manner to solve internal problems, generating controls, data, and a workflow that works. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Over time, the price in dollars started to be detrimental. And some changes involving price made it less affordable. For example, now automations are charged (such as email sending automation, which used to be part of the workflow) and the BI module which is charged additionally. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

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Hello, thank you for your feedback! Comments and feedback like yours help us develop a better product!

Marcos F.

Enterprise (> 1000 emp.)

5/20/2021

"Very flexible and easy to adjust process tool."

5/5

What do you like best about Pipefy?

I like the possibility of managing multiple processes that have relationships with each other, in addition to the ease of adjustments in mid-flight. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

The lack of employee vacation treatment, temporary replacement is very manual. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hi there, thank you for your feedback! User comments, like yours, help us develop a better product!

Thais S.

Small-Business (50 or fewer emp.)

11/18/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"How Pipefy challenge me everyday"

5/5

What do you like best about Pipefy?

The power of transformation and innovation. How it can replace web services if we think logically or break our heads a little. The variety of process transformation options still surprises me today, and I see that I use the tool daily in order to get to know it as much as possible. So, features like triggering emails by clicking on an option, initial values connecting cards, controlled triggering of emails with different possibilities. Finally, a world that Pipefy offers and we are here to enjoy it. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Error management. With the latest updates, many of my processes have been negatively impacted, generating communication errors, information flow errors, shipping errors, in short, errors. I felt a little lonely when trying to contact technical support and until now I have no answer: it's been two days. So, for example, the e-mail shots, if we delete the old templates to enable the automations and thus, we do not have duplicate sending, we lose all the shooting history that we had on cards that were already submitted and moving through the process. Anyway, it broke my legs ... Review collected by and hosted on G2.com.

Recommendations to others considering Pipefy:

First, take the mini course on the tool, then take a low complexity process and test its implementation via Pipefy. After that, go training every day with different processes. You learn how to use Pipefy by getting your hands dirty and exploring the utilities. It is a world for you to adapt it to your needs. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

Lead time, rework, too many people dependent of someone - all of this decreased dramatically after my company adopted Pipefy. For example, at the last company I worked on applying Pipefy. More than 250 processes have been automated and more than 25 sectors have been impacted by process automation. What resulted in a reduction in time, reduction of manpower taking part in a process, a better flow of information. Monitoring processes of interns, employees, that we need to assess the intern and he self-assess and yet, that these two pieces of information match the supervisor, in short, it's amazing how well Pipefy can marry this. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

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Hi Thais, thank you for your feedback! User comments, like yours, help us develop a better product! We will immediately ask our team to verify where you have contacted for support to be able to help!

Mariana R.

Specialized Technician - R&D Mansonary Coatings (Suvinil/Glasurit)

Mid-Market (51-1000 emp.)

5/20/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Project Management"

5/5

What do you like best about Pipefy?

Using Pipefy we improve the delivery time of our projects and the quality in the records of important documents. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

The creation of automations, links and conditionals are sometimes complicated for those who do not have programming experience. Review collected by and hosted on G2.com.