--- title: Paycom Reviews meta_title: Paycom Reviews, Pros + Cons, and Top Rated Features meta_description: Paycom reviews, pros and cons, and highest rated features. All from real, verified users. aggregate_rating: rating_value: 4.7 review_count: 12929 scale: '5' date_modified: '2026-11-12' parent_category: name: HR url: https://www.g2.com/categories/hr ---

Paycom Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Paycom, which saves them time and simplifies their payroll processes. (451 mentions)
Users appreciate the helpful staff of Paycom, facilitating smooth implementations and enhancing overall efficiency. (326 mentions)
Users appreciate the ease of navigation in Paycom, enhancing employee engagement and streamlining payroll processes. (308 mentions)
Users praise the responsive customer support from Paycom, making implementation and integration seamless and stress-free. (291 mentions)
Users value the ease of navigation in Paycom, enhancing overall experience and employee approval processes. (240 mentions)
Users find the learning curve steep due to Paycom's complexity and lack of transparent support during implementation. (134 mentions)
Users express frustration with poor customer support, often struggling to resolve issues with inexperienced representatives. (128 mentions)
Users find Paycom's limited features frustrating, as many beneficial tools are either missing or poorly executed. (115 mentions)
Users find Paycom not intuitive, often struggling with complexity and navigation issues when seeking necessary information. (115 mentions)
Users find Paycom's interface not user-friendly, as navigation is confusing and support lacks effective solutions. (109 mentions)

5 Pros or Advantages of Paycom

5 Cons or Disadvantages of Paycom

Paycom Reviews (12,929)

View 3 Video Reviews
Reviews

Paycom Reviews (12,929)

View 3 Video Reviews
4.7
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Jesus Alberto G.
JG
Jesus Alberto G.
admission specialist
Education Management
Small-Business (50 or fewer emp.)
Originally submitted 6/28/2026
"Efficient Payroll Management with Room for Improvement"
3.5/5
What do you like best about Paycom?

I love the web timesheet feature on Paycom. It really helps me a lot because I can see and compare my daily work numbers. it helps me a lot to track my hours with microsoft teams very helpfulIt allows me to square and round the numbers and even shows detailed seconds in my overtime work, which is great. I'm very happy with these aspects of using Paycom.I also like the courses Review collected by and hosted on G2.com.

What do you dislike about Paycom?

I would say making requests is not practical. It's challenging to add or submit a request. It should be easier to make requests and some payrollstubs they get glitches and they should have an a.i CUSTOMER SERVICE REPESENTATIVE Review collected by and hosted on G2.com.

Response from Katie Lenhart of Paycom

We’re glad features like Time and Attendance help you track your time with accuracy and detail. We’d like to learn more about your feedback. Please reach out to feedback@paycomonline.com with additional details.

Joshua B.
JB
Joshua B.
HRIS Specialist
Mid-Market (51-1000 emp.)
"Outstanding Paycom Customer Service with Rapid, Reliable Support"
4.5/5
What do you like best about Paycom?

I like the customer service side of Paycom, if we have any questions or issues we are having a response from someone on their team in a very short time period. This is unheard of with other HRIS systems out there. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

It is not as robust has some other HRIS systems such as Workday. BUT Paycom does a fantastic job at making Monthly enhancements and advancing their software to try to catch up and potentially surpass competition like Workday or UKG. Review collected by and hosted on G2.com.

Response from Katie Lenhart of Paycom

Thank you for your review, Joshua! We're thrilled to hear your dedicated specialist has provided responsive and reliable support when questions arise. We're also glad Paycom helps maintain a single source of truth for important workforce data, and we appreciate your feedback regarding platform functionality and enhancements.

AN
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"Straightforward and User-Friendly"
5/5
What do you like best about Paycom?

Paycom is very user-friendly and intuitive. The software is largely self-explanatory, and I especially like the search feature, which makes it easy to quickly find what you’re looking for without having to dig through endless menu options. Overall, it’s straightforward and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

One minor inconvenience is having to enter the last four digits of my Social Security number every time I log in, even when my password is saved on my personal device. It would be more convenient if there were an option to securely remember this information on trusted devices. Review collected by and hosted on G2.com.

AN
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"the website (and app) are very easy to navigate and I like the way it's laid out"
5/5
What do you like best about Paycom?

it's easy to use and navigate between looking at my paystubs, checking my benefits, checking my PTO and makes it easy to request time off Review collected by and hosted on G2.com.

What do you dislike about Paycom?

I don't think this is Paycom but I don't like that I get notifications daily to 'approve my check' when my check isn't ready (with commission added) until 2 days before my check is due. I get notifications throughout the day until I approve it. Again, that just may be my admin sending those out but that's the only annoying thing Review collected by and hosted on G2.com.

Julie B.
JB
Julie B.
Mid-Market (51-1000 emp.)
"Excellent and User-Friendly Payroll Experience"
5/5
What do you like best about Paycom?

Paycom is easy to use, efficient, and provides a wide range of helpful tools all in one place. The platform makes payroll, benefits, timekeeping, and employee management more streamlined and organized. I especially appreciate the user-friendly interface, accessibility, and the convenience of having everything in one system. Overall, Paycom saves time, improves efficiency, and makes managing employee information much easier. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

The system has many helpful features, although some of the more advanced functions can take time to learn and navigate. One downside is that some additional features and tools come at an extra cost, which can increase the overall expense of using the platform. Review collected by and hosted on G2.com.

Jake H.
JH
Jake H.
Regional Sales Manager - Roofing
Mid-Market (51-1000 emp.)
Originally submitted 1/12/2022
"Well Rounded System"
4.5/5
What do you like best about Paycom?

I like that it is a one stop shop for everything HR Related. I can submit and manage expense reports, submit time off requests, Look at pay rates and checks, and sign up for benefits all in one platform. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

The expense report side of the system is a bit cumbersome. I wish there was a way like some platforms where when you use your card it is linked and automatically pops up and you can take a picture so doing a report at the end of the week would be a breeze. Review collected by and hosted on G2.com.

Response from Toni Allen of Paycom

Thank you for the review! We’re happy our software has made managing expenses easier and saved time for your team. We’re interested in learning more regarding your ideas around navigation, feel free to reach out to us at feedback@paycomonline.com.

AN
Verified User in Manufacturing
Small-Business (50 or fewer emp.)
"Convenience"
5/5
What do you like best about Paycom?

What I like most is how accurate my work hours always add up how easy it makes to track your PTO and request PTO the convenience of signing in or editing time as a missed Punch or forgot to punch out it is so convenient and so quick to fix or request or edit something if need be Review collected by and hosted on G2.com.

What do you dislike about Paycom?

I can't say since I've been using this software for over a year and a half about to be 2 years that I've experienced anything negative on the app nor have I experienced anything I could not get fixed that I needed handled Review collected by and hosted on G2.com.

AN
Verified User in Civic & Social Organization
Enterprise (> 1000 emp.)
"I find Paycom to be a very user-friendly and straightforward system."
5/5
What do you like best about Paycom?

The platform is easy to navigate, and I rarely have to spend much time searching for what I need. The layout is intuitive and makes routine tasks quick and simple. I also really appreciate the alerts and notifications, which are very helpful for keeping track of pending items, deadlines, or actions that require attention. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

Overall, my experience with Paycom has been very positive. It is an efficient and easy-to-use system that helps employees stay organized and manage their information effectively. Review collected by and hosted on G2.com.

Delila M.
DM
Delila M.
HR Business Partner
Enterprise (> 1000 emp.)
"HR Business Partner"
5/5
What do you like best about Paycom?

The easy flow of it and customization. The new interface from the update this past month was amazing! I like that we can now customize what widgets you often use more and make them easily accessible. I do like the updates pop up that generate What's new very useful read as it optimizes the experience or task you need to do on your role. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

Nothing yet. What my company purchase has limits from the package we have. So im sure the things I dislike are just because we dont have the correct package. Review collected by and hosted on G2.com.

Response from Alexis Correa of Paycom

Thank you for your 5-star review, Delila! We're thrilled to hear that the recent interface enhancements, customizable widgets and innovations have helped make your day-to-day tasks more efficient and easier to manage. It's great to know Paycom is helping you save time, stay on top of pending actions and quickly access the tools you rely on most in your role.

AS
Angie S.
Mid-Market (51-1000 emp.)
"Clean, Easy-to-View Forms with Responsive Support"
4/5
What do you like best about Paycom?

I think my favorite thing is the look and ease of viewing each "form". The screen isn't too messy and/or bunches together. I have worked with other platforms and Paycom is by far, the easiest on the eyes. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

Somethings are hard to find. For instance, if I need to update forms - I have a hard time remembering where they are because things are labeled "off" to me. But the good thing about that is, all I have to do is email my rep and she is quick with her response to help and I really appreciate that. Review collected by and hosted on G2.com.

Response from Alexis Correa of Paycom

Angie, we're glad to hear Paycom's intuitive design and easy-to-navigate experience have stood out compared to other platforms you've used. It's also wonderful to hear your dedicated specialist has been responsive and helpful whenever questions arise, and that reporting has made it easier to access the information you need. Thank you for your advocacy!