--- title: Paycom Reviews meta\_title: Paycom Reviews, Pros + Cons, and Top Rated Features meta\_description: Paycom reviews, pros and cons, and highest rated features. All from real, verified users. aggregate\_rating: rating\_value: 4.5 review\_count: 6852 scale: '5' date\_modified: '2026-08-11' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### Paycom Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Paycom, finding it simple to set up and navigate for tracking hours. [(395 mentions)](https://www.g2.com/products/paycom/reviews?filters%5Bsentiment_snippet%5D=1898261&qs=pros-and-cons#reviews) Users appreciate the **user-friendly technology** of Paycom, making payroll processing and time tracking seamless and efficient. [(276 mentions)](https://www.g2.com/products/paycom/reviews?filters%5Bsentiment_snippet%5D=1897441&qs=pros-and-cons#reviews) Users commend the **knowledgeable and responsive customer support** of Paycom, enhancing their overall experience and satisfaction. [(252 mentions)](https://www.g2.com/products/paycom/reviews?filters%5Bsentiment_snippet%5D=1896824&qs=pros-and-cons#reviews) Users love the **streamlined payroll management** of Paycom, simplifying processes and enhancing efficiency for everyone involved. [(242 mentions)](https://www.g2.com/products/paycom/reviews?filters%5Bsentiment_snippet%5D=1889718&qs=pros-and-cons#reviews) Users find Paycom's **user-friendly technology** simplifies payroll and time tracking, increasing accuracy and reducing errors. [(210 mentions)](https://www.g2.com/products/paycom/reviews?filters%5Bsentiment_snippet%5D=1899363&qs=pros-and-cons#reviews) Users express disappointment with Paycom's **poor customer support** , indicating unresponsiveness and a lack of effective solutions. [(107 mentions)](https://www.g2.com/products/paycom/reviews?filters%5Bsentiment_snippet%5D=1898147&qs=pros-and-cons#reviews) Users experience a **steep learning curve** with Paycom, finding it unintuitive and frustratingly complex to navigate. [(103 mentions)](https://www.g2.com/products/paycom/reviews?filters%5Bsentiment_snippet%5D=1889752&qs=pros-and-cons#reviews) Users find the **UI unintuitive** , making navigation and task completion unnecessarily complicated and time-consuming. [(103 mentions)](https://www.g2.com/products/paycom/reviews?filters%5Bsentiment_snippet%5D=1898587&qs=pros-and-cons#reviews) Users find Paycom's **limited features** inadequate for modern needs, causing significant frustration and operational inefficiencies. [(99 mentions)](https://www.g2.com/products/paycom/reviews?filters%5Bsentiment_snippet%5D=1890441&qs=pros-and-cons#reviews) Users find Paycom **not user-friendly** , struggling with its unintuitive interface and complicated processes that hinder productivity. [(92 mentions)](https://www.g2.com/products/paycom/reviews?filters%5Bsentiment_snippet%5D=1899715&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Paycom ##### 1. Ease of Use Users appreciate the **ease of use** of Paycom, finding it simple to set up and navigate for tracking hours. [ See 395 mentions ](https://www.g2.com/products/paycom/reviews?filters%5Bsentiment_snippet%5D=1898261&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Outstanding HR and Payroll Solution" What do you like about Paycom? Paycom is exceptional and truly streamlines the entire employee life cycle, from recruitment and onboarding to payroll and performance management. Whe ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "President" What do you like about Paycom? It's easy, fast, and great customer service. Paycom is always making improvements.We have been with Paycom since they started and are very pleased wit ##### 2. Helpful Users appreciate the **user-friendly technology** of Paycom, making payroll processing and time tracking seamless and efficient. [ See 276 mentions ](https://www.g2.com/products/paycom/reviews?filters%5Bsentiment_snippet%5D=1897441&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Outstanding HR and Payroll Solution" What do you like about Paycom? Paycom is exceptional and truly streamlines the entire employee life cycle, from recruitment and onboarding to payroll and performance management. Whe ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "President" What do you like about Paycom? It's easy, fast, and great customer service. Paycom is always making improvements.We have been with Paycom since they started and are very pleased wit ##### 3. Customer Support Users commend the **knowledgeable and responsive customer support** of Paycom, enhancing their overall experience and satisfaction. [ See 252 mentions ](https://www.g2.com/products/paycom/reviews?filters%5Bsentiment_snippet%5D=1896824&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Outstanding HR and Payroll Solution" What do you like about Paycom? Paycom is exceptional and truly streamlines the entire employee life cycle, from recruitment and onboarding to payroll and performance management. Whe ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "President" What do you like about Paycom? It's easy, fast, and great customer service. Paycom is always making improvements.We have been with Paycom since they started and are very pleased wit ##### 4. Payroll Management Users love the **streamlined payroll management** of Paycom, simplifying processes and enhancing efficiency for everyone involved. [ See 242 mentions ](https://www.g2.com/products/paycom/reviews?filters%5Bsentiment_snippet%5D=1889718&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Outstanding HR and Payroll Solution" What do you like about Paycom? Paycom is exceptional and truly streamlines the entire employee life cycle, from recruitment and onboarding to payroll and performance management. Whe ![Cha L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cha L.") CL Cha L. 3.5/5 "Convenient Portal with Room for Better Support" What do you like about Paycom? I use Paycom's employee portal for myself and the client portal because I work in HR. One of the main things I like about Paycom is the expense reconc ##### 5. Simple Users find Paycom's **user-friendly technology** simplifies payroll and time tracking, increasing accuracy and reducing errors. [ See 210 mentions ](https://www.g2.com/products/paycom/reviews?filters%5Bsentiment_snippet%5D=1899363&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Outstanding HR and Payroll Solution" What do you like about Paycom? Paycom is exceptional and truly streamlines the entire employee life cycle, from recruitment and onboarding to payroll and performance management. Whe ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Simple Yet Limited Payroll Experience" What do you like about Paycom? I find Paycom very easy to use. It has a handy feature where I can just input my work hours, like eight hours, without worrying about logging exact ti ### 5 Cons or Disadvantages of Paycom ##### 1. Poor Customer Support Users express disappointment with Paycom's **poor customer support** , indicating unresponsiveness and a lack of effective solutions. [ See 107 mentions ](https://www.g2.com/products/paycom/reviews?filters%5Bsentiment_snippet%5D=1898147&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Paycom Review" What do you dislike about Paycom? Customer Service is hit or miss you never know if you will get a knowledgeable rep. ![Cha L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cha L.") CL Cha L. 3.5/5 "Convenient Portal with Room for Better Support" What do you dislike about Paycom? The customer service. It's hard to get our rep. and the reps I've spoken to in the past gave incorrect troubleshooting instructions. ##### 2. Learning Curve Users experience a **steep learning curve** with Paycom, finding it unintuitive and frustratingly complex to navigate. [ See 103 mentions ](https://www.g2.com/products/paycom/reviews?filters%5Bsentiment_snippet%5D=1889752&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 0.0/5 "Functional platform, but governance and value alignment need improvement" What do you dislike about Paycom? The biggest challenges have been execution, transparency, and the overall support experience rather than the core software itself. Requests are often LU Laura U. Small-Business (50 or fewer emp.) 4.5/5 "Easy-to-Use Employee Interface That Keeps Everyone Happy" What do you dislike about Paycom? Paycom is extremely versatile, which also makes it complex. Sometimes, finding what I need takes a bit longer than expected, especially when I’m tryin ##### 3. Not Intuitive Users find the **UI unintuitive** , making navigation and task completion unnecessarily complicated and time-consuming. [ See 103 mentions ](https://www.g2.com/products/paycom/reviews?filters%5Bsentiment_snippet%5D=1898587&qs=pros-and-cons#reviews) See Related User Reviews LU Laura U. Small-Business (50 or fewer emp.) 4.5/5 "Easy-to-Use Employee Interface That Keeps Everyone Happy" What do you dislike about Paycom? Paycom is extremely versatile, which also makes it complex. Sometimes, finding what I need takes a bit longer than expected, especially when I’m tryin ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 0.0/5 "Technology twenty years behind the times" What do you dislike about Paycom? Nearly everything else about the system is patently awful. We are a lean team and are in this tool every day, and we still cannot get it to work for o ##### 4. Limited Features Users find Paycom's **limited features** inadequate for modern needs, causing significant frustration and operational inefficiencies. [ See 99 mentions ](https://www.g2.com/products/paycom/reviews?filters%5Bsentiment_snippet%5D=1890441&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 0.0/5 "Functional platform, but governance and value alignment need improvement" What do you dislike about Paycom? The biggest challenges have been execution, transparency, and the overall support experience rather than the core software itself. Requests are often ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 2.5/5 "User-Friendly but Falls Short on Key Features" What do you dislike about Paycom? I find the leave management bad and the ATS lacking. There's no testing side, so any action can cause major issues without even knowing. ##### 5. Not User-Friendly Users find Paycom **not user-friendly** , struggling with its unintuitive interface and complicated processes that hinder productivity. [ See 92 mentions ](https://www.g2.com/products/paycom/reviews?filters%5Bsentiment_snippet%5D=1899715&qs=pros-and-cons#reviews) See Related User Reviews LU Laura U. Small-Business (50 or fewer emp.) 4.5/5 "Easy-to-Use Employee Interface That Keeps Everyone Happy" What do you dislike about Paycom? Paycom is extremely versatile, which also makes it complex. Sometimes, finding what I need takes a bit longer than expected, especially when I’m tryin ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 0.0/5 "Technology twenty years behind the times" What do you dislike about Paycom? Nearly everything else about the system is patently awful. We are a lean team and are in this tool every day, and we still cannot get it to work for o ![Lindsey B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lindsey B.") LB Lindsey B. Corporate Human Resources Manager Mid-Market (51-1000 emp.) 6/29/2026 "Everything Connected—Smooth EDI Flows Across Benefit Vendors" 5/5 What do you like best about Paycom? I love how everything is connected. We have all of our benefit vendors connected with EDI files . It makes everything flow well. Review collected by and hosted on G2.com. What do you dislike about Paycom? I dont like when things change, it is going to happen but i wish there was a better way to inform us without reading a huge PDF. Review collected by and hosted on G2.com. What problems is Paycom solving and how is that benefiting you? We have recently started using scheduling and it helping our fron line staff to be able to see schedules on their phones which has been reducing time time it takes for managers to schedule. Review collected by and hosted on G2.com. Show More Response from Alexis Correa of Paycom [Editedit](https://www.g2.com/survey_responses/paycom-review-13044014/official_response/edit) Thank you for sharing your experience, Lindsey! We're thrilled to hear that Paycom's single database software has helped simplify benefits administration and create a smoother experience for you. It's especially great to know that scheduling has helped improve visibility for employees while making it easier for managers to build and manage schedules more efficiently. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 7/17/2026 "HR Tool" 3/5 What do you like best about Paycom? I like the organization chart in Paycom because it provides a clear view of our company. It helps us see the pathway of who reports to who, such as directors, managers, and even supervisors that report to a manager, which also allows us to make edits within this same view. It's useful for separating those who should be reporting to a different supervisor in the tree. Review collected by and hosted on G2.com. What do you dislike about Paycom? Annual compensation uploads can be frustrating because many custom fields are not built into the system, limiting their functionality. Reporting is also impacted because the system does not support the change of our time zone in PST, which can result in inaccurate timestamps. Paycom is not allowed to make edits on your behalf, so if there are any issues, you are required to work with your assigned Paycom specialist. Review collected by and hosted on G2.com. What problems is Paycom solving and how is that benefiting you? Paycom helps us manage employee pay and supports many HR processes, including disciplinary actions, security parking tickets, and other employee related tasks. Review collected by and hosted on G2.com. Show More Response from Katie Lenhart of Paycom [Editedit](https://www.g2.com/survey_responses/paycom-review-13122986/official_response/edit) Thank you for sharing how Paycom's automation, org chart and employee management features are helping support your day-to-day HR operations. We encourage you to share additional details and information with your dedicated specialist or by reaching out to us at feedback@paycomonline.com. Validated ReviewerIncentivizedSource: Seller invite ![Ericka C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ericka C.") EC Ericka C. Human Resources Manager Enterprise (\> 1000 emp.) 6/26/2026 "All-in-One System That Feels Truly Unified" 5/5 What do you like best about Paycom? I like that it’s all in one system. For example, coming from UKG Pro—where we also used WFR for time—the systems felt very disjointed. Review collected by and hosted on G2.com. What do you dislike about Paycom? I do think the workflows and overall user experience feel a bit dated and clunky. Review collected by and hosted on G2.com. What problems is Paycom solving and how is that benefiting you? So far, it supports our HR team from start to finish. That said, I’d like to see more AI integration to help us work smarter, not harder. For example, I need an easy way to automatically send exit interviews—it’s crazy that this still isn’t a feature. Review collected by and hosted on G2.com. Show More Response from Alexis Correa of Paycom [Editedit](https://www.g2.com/survey_responses/paycom-review-13038529/official_response/edit) Ericka, thank you for sharing your experience! We're glad to hear that Paycom's single database software has helped support your HR team from start to finish, providing a more connected experience compared to systems that require multiple solutions to work together. It's great to know that our software is helping streamline your processes and create a stronger foundation for managing your people and payroll operations. Current UserValidated ReviewerIncentivizedSource: Seller invite BP Brenna P. Regional Marketing Specialist Small-Business (50 or fewer emp.) 4/30/2026 "User-Friendly, Effective Pay Management Tool" 4.5/5 What do you like best about Paycom? I use Paycom to clock in and out, request PTO, and view my paychecks and hours. I like that it's user friendly, and I am quickly able to access the time clock to clock in and out. I enjoy that it breaks down my checks and organizes them into categories, allowing me to see where all of my money is going. I also like that it adds percentages of increases or decreases to each category on my check. Review collected by and hosted on G2.com. What do you dislike about Paycom? I don't love that you have to wait 1 minute between each punch in. I often accidentally click the wrong button (ex. Out Lunch instead of Out Day), and then I have to wait to fix it. Review collected by and hosted on G2.com. What problems is Paycom solving and how is that benefiting you? Paycom makes it easy for me to clock in and out, request PTO, and view my paychecks and hours. It organizes my checks into categories and shows percentage changes, helping me manage my time and finances effectively. Review collected by and hosted on G2.com. Show More Response from Alexis Correa of Paycom [Editedit](https://www.g2.com/survey_responses/paycom-review-12724558/official_response/edit) Thank you for sharing your experience with Paycom, Brenna! We’re glad you find our software easy to use for time and attendance, time-off requests and reviewing your pay details. It’s great to know that the clear paycheck breakdowns and percentage insights are supporting how you manage your time and finances. Validated ReviewerIncentivizedSource: G2 invite ![Adeniyi A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adeniyi A.") AA Adeniyi A. 6/29/2026 "Its very simple to use and understand" 5/5 What do you like best about Paycom? Its very basic and simple to use. Most people would find the very simple to go through, and have no problem at all with it. Review collected by and hosted on G2.com. What do you dislike about Paycom? I really don't think I don't like anything about paycom. I think it's should be a really good app for most people!! Review collected by and hosted on G2.com. What problems is Paycom solving and how is that benefiting you? It helps me keep track of my weekly hours and it also keeps all the paystubs in a place in case I need to go through it for a reason or so. It's also a good way of checking whether you exact time you clocked in, to check if I did it the right way. It's benefiting by reducing messy paper works, making it easier for me and to keep track of hours. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: In-app ![Jawher S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jawher S.") JS Jawher S. Mid-Market (51-1000 emp.) 4/28/2026 "Streamlined HR and Payroll with Room for Improvement" 3.5/5 What do you like best about Paycom? I like Paycom's unified database and employee self-service model, which allows employees to update their own information. These updates reflect instantly across payroll, HR, and time tracking, which eliminates manual data re-entry and shortens payroll cycles by days. It gives my team peace of mind with automated tax compliance and accuracy guarantees. The unified database also ensures that once employees update their information, it is instantly accurate for payroll, HR, and benefits. Review collected by and hosted on G2.com. What do you dislike about Paycom? Paycom works well overall, but custom reporting is less intuitive than it could be, forcing extra Excel work. The mobile app lacks some admin features found in the desktop implementation. The tool took longer than expected to implement. Notification controls are limited, and integrating with niche scheduling tools required custom API work. Review collected by and hosted on G2.com. What problems is Paycom solving and how is that benefiting you? Paycom eliminates manual data entry and disconnected systems, reducing payroll and HR admin work. It enables employees to update their info for instant, accurate payroll, HR, and time tracking. This cuts payroll cycles and ensures compliance, easing team workload. Review collected by and hosted on G2.com. Show More Response from Alexis Correa of Paycom [Editedit](https://www.g2.com/survey_responses/paycom-review-12699226/official_response/edit) Thanks for sharing your experience, Jawher. Paycom’s single-database architecture is designed to eliminate rework and deliver real-time accuracy across payroll, HR and employee benefits, capabilities many multi-system platforms struggle to match. While advanced reporting and admin functionality may require more upfront configuration to support your unique business needs, that foundation drives long-term efficiency, scalability and compliance as organizations grow. If you have additional feedback, we encourage you to share it directly with your dedicated specialist. Validated ReviewerSource: Organic ![Maria R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria R.") MR Maria R. Mid-Market (51-1000 emp.) 7/9/2026 "User-Friendly But Needs Improved Session Management" 5/5 What do you like best about Paycom? I like that Paycom is user-friendly for both employees and employers. It helps streamline our processes. Review collected by and hosted on G2.com. What do you dislike about Paycom? I'm constantly getting logged off even when I'm in the middle of working on something. I understand it's probably a security issue but it does get annoying especially when I'm in the middle of something and I go to submit it and then it goes straight to the log in screen. Then I have to log back in and it doesn't take me to the last thing I was working on. Review collected by and hosted on G2.com. What problems is Paycom solving and how is that benefiting you? I use Paycom for HR administration, particularly benefit enrollment and compliance. It's user-friendly for both employees and employers, streamlining our processes effectively. This is an all-in-one system. Review collected by and hosted on G2.com. Show More Response from Alexis Correa of Paycom [Editedit](https://www.g2.com/survey_responses/paycom-review-13087861/official_response/edit) Thank you for sharing your experience, Maria! We’re glad to hear Paycom’s user-friendly design and single database approach are helping streamline your HR processes, from benefits administration to compliance. We appreciate your feedback and are grateful you took the time to share your review. Validated ReviewerIncentivizedSource: Seller invite ![Kimberly S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly S.") KS Kimberly S. Senior Director of People & Culture Non-Profit Organization Management Mid-Market (51-1000 emp.) 1/20/2022 "System with Inadequate Functionality and Support" 0/5 What do you like best about Paycom? Nothing Review collected by and hosted on G2.com. What do you dislike about Paycom? I'm really frustrated with Paycom because it creates more problems than it solves. The system is buggy and things break randomly, so I'm always dealing with unexpected issues when staff come to me with problems. For instance, changes in employee profiles aren't automatically updated as you'd expect, leading to tons of extra work like manual corrections and internal audits. There's no test environment either, and it feels like features that could be really helpful are added too late. Plus, their support isn't great. I feel like we're paying a lot just to be part of their user experience team. It also doesn't integrate with any other tools, which is another big downside. Setting it up was a nightmare, especially since Paycom doesn't offer any on-site support to help you understand the system. Overall, I wouldn't recommend it to anyone. Review collected by and hosted on G2.com. What problems is Paycom solving and how is that benefiting you? Honestly, Paycom creates problems for me. It leads to random issues that I only discover when they occur, causing additional work like audits and communication with vendors. I spend a lot of time fixing issues and addressing staff concerns due to system inaccuracies. Review collected by and hosted on G2.com. Show More Response from Alexis Correa of Paycom [Editedit](https://www.g2.com/survey_responses/paycom-review-5286132/official_response/edit) At Paycom, we're dedicated to setting our clients up for success and hold our software and our team to a high standard, including offering on-site support. We're disappointed this wasn't your experience and would appreciate the opportunity to learn more. We invite you to share your feedback at feedback@paycomonline.com. 2/6/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 2/5/2026 "Technology twenty years behind the times" 0/5 What do you like best about Paycom? Paycom has made timeclock and payroll processing more straightforward for us, and given our employees easier access to related documentation. Review collected by and hosted on G2.com. What do you dislike about Paycom? Nearly everything else about the system is patently awful. We are a lean team and are in this tool every day, and we still cannot get it to work for our needs, which Paycom has been unresponsive to when we express that concern, to the point we are likely reverting to the tools we used before the implementation. In fact, during sales and implementation, we were told things that the system could do that it absolutely cannot do, and feel like we were sold vaporware. This tool is at least 20 years behind the competition in this space, and is not terribly concerned with closing that gap. The ATS in particular is antiquated and possesses absolutely none of the features of a modern ATS. The UI is unintuitive and often takes 10 steps to do what can be done in two - I know because the three other tools I've used in the last five years can do it in two (or fewer). The implementation was also concerning. I asked why we weren't running a parallel payroll with our old system before implementation and was told "that's not how we do it". Fortunately, we ran an off-cycle payroll before our main one to find the \*dozens\* of problems that would have surfaced in the main payroll. And when we flagged these, there was a total lack of urgency on Paycom's part. They wanted us to run the payroll and fix the problems after, but then we would not have been certain they were fixed before running our main payroll. Support is responsive, but does not take the time to understand the core question before answering reflexively. And when they respond, you get the company line, not the solution to your problem. Review collected by and hosted on G2.com. What problems is Paycom solving and how is that benefiting you? Implementing Paycom has caused far more problems than it has solved, because it has - thus far - \*solved\* none, and created many. Review collected by and hosted on G2.com. Show More Response from Alexis Correa of Paycom [Editedit](https://www.g2.com/survey_responses/paycom-review-12319069/official_response/edit) At Paycom, we aim to empower our clients with the tools and resources they need to succeed, and we're disappointed this wasn't your experience. We encourage you to reach out to us at feedback@paycomonline.com, so we can look into this further. We're confident that our software can meet the diverse needs of businesses like yours. Current UserValidated ReviewerSource: Organic ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Referral Coordinator Lead Mid-Market (51-1000 emp.) 4/7/2026 Guest users or non-business users of the software, not included in G2 scores. "Easy to use and convenient" 5/5 What do you like best about Paycom? What I like best about PayCom is that it keeps everything in one place and is very easy to use. I use it for. Time keeping. Employee information training. Employee documents and so much more. The layout is simple and organized. It does not take long to find what I need. Requesting time off and viewing my pay stubs without needing extra help. It is a very convenient thing to have. Review collected by and hosted on G2.com. What do you dislike about Paycom? Maybe at times its slow loading, perhaps this is during busy times. Review collected by and hosted on G2.com. What problems is Paycom solving and how is that benefiting you? Paycom solves the problem of having employee information, payroll, time off schedules, and documents spread across different systems. Having everything in one place saves time, reduces mistakes, and makes it easy for me to quickly find information. Review collected by and hosted on G2.com. Show More Response from Alexis Correa of Paycom [Editedit](https://www.g2.com/survey_responses/paycom-review-12542721/official_response/edit) Thank you for the great review, Betty! 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