--- title: Paycom Reviews meta_title: Paycom Reviews, Pros + Cons, and Top Rated Features meta_description: Paycom reviews, pros and cons, and highest rated features. All from real, verified users. aggregate_rating: rating_value: 4.7 review_count: 12929 scale: '5' date_modified: '2026-11-12' parent_category: name: HR url: https://www.g2.com/categories/hr ---

Paycom Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Paycom, which saves them time and simplifies their payroll processes. (451 mentions)
Users appreciate the helpful staff of Paycom, facilitating smooth implementations and enhancing overall efficiency. (326 mentions)
Users appreciate the ease of navigation in Paycom, enhancing employee engagement and streamlining payroll processes. (308 mentions)
Users praise the responsive customer support from Paycom, making implementation and integration seamless and stress-free. (291 mentions)
Users value the ease of navigation in Paycom, enhancing overall experience and employee approval processes. (240 mentions)
Users find the learning curve steep due to Paycom's complexity and lack of transparent support during implementation. (134 mentions)
Users express frustration with poor customer support, often struggling to resolve issues with inexperienced representatives. (128 mentions)
Users find Paycom's limited features frustrating, as many beneficial tools are either missing or poorly executed. (115 mentions)
Users find Paycom not intuitive, often struggling with complexity and navigation issues when seeking necessary information. (115 mentions)
Users find Paycom's interface not user-friendly, as navigation is confusing and support lacks effective solutions. (109 mentions)

5 Pros or Advantages of Paycom

5 Cons or Disadvantages of Paycom

Paycom Reviews (12,929)

View 3 Video Reviews
Reviews

Paycom Reviews (12,929)

View 3 Video Reviews
4.7
12,929 reviews
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Noel R.
NR
Noel R.
Manager of Learning and Development
Mid-Market (51-1000 emp.)
"Paycom: Unified HR, Payroll & LMS — Intuitive Platform with Excellent Support"
4/5
What do you like best about Paycom?

I really like that everything is housed in one platform. Having HR, Payroll, and the Learning Management System all in one place makes it much more efficient. I also find Paycom to be very intuitive and user-friendly. Another thing I've appreciated is that the Paycom support team is always available to help, and when you reach out, they genuinely understand the platform and are able to provide knowledgeable assistance. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

Occasional software glitches, such as video content within the LMS not loading properly, along with file size limitations and certain LMS restrictions, are typically addressed or available through dedicated learning management systems. Review collected by and hosted on G2.com.

Response from Alexis Correa of Paycom

We’re glad to hear you’re enjoying the convenience of having HR and payroll in a single database. Delivering a comprehensive, intuitive experience for our users is exactly what Paycom is designed to do. Thank you for your positive review, Noel!

AN
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"It's easy to use."
5/5
What do you like best about Paycom?

The Paycom portal is very easy to use and navigate. The layout is clean and not overcrowded, which makes it easy to find what you are looking for without having to search through too many options. Overall, the portal is user-friendly and straightforward. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

At this time, I haven't encountered any major issues or features that I particularly dislike. My experience with the portal has been positive so far. Review collected by and hosted on G2.com.

AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Paycom is an excellent system!"
5/5
What do you like best about Paycom?

I've used Paycom at two different non-profit organizations and the capabilities have met our needs and then some. This year in particular, many development requests have been completed that have really improved the overall use of the system. It has improved the client experience as well as the employee experience. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

The client access home screen was updated to remove the green banner for the menu. Everything is white which makes it hard to spot what you are looking for. Also, some of the filtering is hard to do on Reports. You don't have enough options at times or the ability to group them together or look for "null" values. Review collected by and hosted on G2.com.

missy m.
MM
missy m.
Mid-Market (51-1000 emp.)
"All-in-One Paycom That’s Easy to Use, Backed by Exceptional Service"
5/5
What do you like best about Paycom?

Paycom is all one system. Payroll, benefits, expenses, evaluations, FMLA, etc are all combined so it's not trying to push info from one system to another. It's so easy to use for admins, managers and employees. The service is exceptional. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

The only issue I have found is with evaluations. The percentages from score to merit increase are a challenge. Review collected by and hosted on G2.com.

Response from Katie Lenhart of Paycom

Thank you for sharing your experience, Missy. We're thrilled to hear Paycom's single software, tax management tools and dedicated service have helped simplify processes for administrators, managers and employees alike.

AN
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"easy to use"
5/5
What do you like best about Paycom?

What I like best about Paycom is how user-friendly and convenient the system is. It makes it easy to access important information, manage payroll and benefits, track time, and complete HR-related tasks all in one place. I also appreciate that the platform helps streamline processes and saves time. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

One thing I dislike about Paycom is that some features can be difficult to navigate or may require several steps to complete a simple task. At times, finding specific information or understanding certain functions can be confusing. More streamlined navigation and clearer guidance would make the overall experience even better. Review collected by and hosted on G2.com.

AN
Verified User in Legal Services
Mid-Market (51-1000 emp.)
"My Paycom Review"
4.5/5
What do you like best about Paycom?

What I like best about Paycom is its reputation for innovation, strong employee development, and using technology to make complex workplace processes more efficient. I also value the opportunity to work for a company where customer service, problem-solving, and continuous growth are important. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

One potential drawback is that Paycom appears to have a fast-paced, performance-driven environment, which can be demanding. However, I also see that as an opportunity to stay challenged, improve my skills, and grow professionally. Review collected by and hosted on G2.com.

SV
Sam V.
Staff Accountant
Mid-Market (51-1000 emp.)
"Clean and Easy to Use Interface"
4.5/5
What do you like best about Paycom?

Paycom's user interface is very clean, intuitive, and easy to use. The website loads quickly, and things are easy to find because the drop down menus are labeled so clearly. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

Attesting to voluntarily skipped lunches can be a bit of a hassle. It's weird that it's on the "read only" time sheet, and not the main time sheet. It would be nice to make it so if it is EXACTLY 6 hours or less, that we can write it off. I've clocked out for exactly 6 hours, and it wouldn't let me do it. As far as I can tell, the 6 hour mark is when it doesn't allow you to write off the lunch without having to go through a laborious process. Review collected by and hosted on G2.com.

Annette P.
AP
Annette P.
Vice President, HR Director
Mid-Market (51-1000 emp.)
"Easy-to-Use Portal, but Customer Service Needs Improvement"
1/5
What do you like best about Paycom?

The portal is very easy to use and it is interactive. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

Customer service is not at the highest level. Over the past few years we have had a revolving door of account reps, relationship managers and dedicated service teams. We are not informed when our reps leave or get reassigned. We must always reach out to the rep and have our benefits brokers step in and literally "train" our reps on compliance and how to use their own system. Review collected by and hosted on G2.com.

Response from Alexis Correa of Paycom

The feedback shared here does not reflect the expectations we set for our software or services. We invite you to share additional details at feedback@paycomonline.com. Our software is designed to support automation, compliance and accurate payroll processing, and we remain confident in its capabilities to serve your organization.

Jim W.
JW
Jim W.
Director of Finance
Mid-Market (51-1000 emp.)
"Smooth and seamless"
5/5
What do you like best about Paycom?

I have a lot of duties since my role is accounting and I feel like Paycom is easy to navigate. I usually find the reports or data I need very quickly. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

I don't really have any complaints about Paycom. Any customization I can think of can be done very quickly so I don't feel I am stuck with something we can't use. Review collected by and hosted on G2.com.

AG
Adrin G.
Mid-Market (51-1000 emp.)
"My experience with Paycom has been positive overall. The system is convenient and makes it easy."
5/5
What do you like best about Paycom?

The system is convenient and makes it easy to access important information such as my paystubs, time, benefits, and other employee-related information Review collected by and hosted on G2.com.

What do you dislike about Paycom?

One thing I dislike about Paycom is that some features can be difficult to navigate or require several steps to find the information I need. The system could be more user-friendly and streamlined, especially when entering or reviewing time and payroll information. Review collected by and hosted on G2.com.