Paddle Reviews & Product Details

Very simple to integrate and set up. The solution comes with complete and very clear documentation. I have dealt with the customer service of the solution several times via their online chat in the dashboard for various elements that I hadn't necessarily understood well: they have always been able to meet my expectations.

We use Paddle Billing very regularly to manage our monetary transactions.

We particularly appreciate the fact that Paddle automatically handles the taxes (VAT) to be applied to customers based on their country. Review collected by and hosted on G2.com.

We have had difficulties in properly customizing the customer experience through the various checkouts provided: notably the overlay checkout, which is not really customizable (apart from the text color). Similarly, some points are relatively opaque (such as the automatic reactivation of a subscription after a payment failure and then regularization, for example). Review collected by and hosted on G2.com.

The merchant of record concept is valuable in theory — handling global tax compliance, VAT, and payment processing in one platform is exactly what SaaS founders need. The documentation and API design also appear solid. Review collected by and hosted on G2.com.

Undisclosed approval requirements that make it impossible for new businesses to get approved. After a week in their onboarding process — fixing my refund policy within 14 minutes of their request, answering a detailed questionnaire — they rejected me because I don't have 3 months of payment processing history. This requirement is nowhere on their website, not in their help docs, not during signup. You can't get processing history without a processor, and they won't be your processor without history. Classic catch-22 that wastes founders' time. Review collected by and hosted on G2.com.

I recently switched to Paddle after my previous provider started charging a hefty monthly fee with almost no warning. I found the changeover to Paddle to be easy (I had to modify my WP payment plugin). Paddle only takes a commission on my sales; it is clearly stated and thus predictable.

Update: I contacted support for a programming issue and they quickly pointed out how to solve it. Review collected by and hosted on G2.com.

The commission is a bit expensive on small transaction amounts. Review collected by and hosted on G2.com.

We started using Paddle in mid-2021. The 5% fee seemed high at first but we went with them anyway. 4 years later? Best decision we made. We literally forget about payments because everything just works.

We have customers from all over the world and I never once had to think about VAT or tax stuff. Paddle handles all of that. Their support is great too - fast replies, actually helpful, and they help our customers directly when there are billing questions.

Their servers never went down on us. Payouts come on time every month, usually within a week after the 1st. When they acquired ProfitWell we got all these subscription analytics for free which was nice.

I've told other startup founders to use Paddle. Review collected by and hosted on G2.com.

Managing addons in the old system was painful. Super manual process. They built Billing v2 which fixes this but we haven't migrated yet because it's a big change for us.

That's basically it. Review collected by and hosted on G2.com.

Paddle provides a reliable, hassle-free payment platform with excellent global coverage. Their system handles taxes, compliance, and subscription management smoothly, so I can focus on developing my products instead of dealing with financial administration. Their support team is responsive and helpful whenever I need assistance. Review collected by and hosted on G2.com.

Overall, Paddle works very well for me, but the handling of discount codes in the web interface is quite limited. There is no support for discount code groups or for generating large batches of codes automatically, which would be very useful. I also suggested a new discount code type some time ago, but it hasn't been implemented yet. These are relatively small issues, but improving discount code management would make the platform even more efficient. Review collected by and hosted on G2.com.

- Easy and clean to use with all the functionality needed

- Easy integration with an existing web site - much easier than I anticipated

- The sandbox option is a great help in testing the integration and payments

- The possibility to edit a customer invoice after the purchase (add company name, address, even VAT ID, which will automatically reimburse the customer with added VAT during the purchase)

- Friendly and helpful support - they have never let me down Review collected by and hosted on G2.com.

I wish the payment form would be able to gather company name and address or the customer Review collected by and hosted on G2.com.

Our company has been working with Paddle for almost a year, and the overall experience has been outstanding. The platform makes it incredibly easy to handle payments, subscriptions, and compliance without having to manage the complexities ourselves. What truly stands out is the level of support we receive—our account manager, Jonathon Thorpe, has been exceptional. He regularly schedules calls with us, provides proactive guidance, and ensures that our questions are always answered quickly and thoroughly. This level of dedication has made the partnership feel smooth and reliable. Review collected by and hosted on G2.com.

There is nothing we dislike about Paddle. The platform has consistently met our expectations, and with the outstanding support from Jonathon Thorpe, we feel fully confident in continuing to scale our business with Paddle. Review collected by and hosted on G2.com.

Paddle is extremely useful for complete payment and tax management, especially for use in my SaaS that operates globally. I use Paddle as a payment provider because it solves a major pain point we would have: accepting various payment methods and multiple currencies worldwide, in addition to collecting sales taxes.

With Paddle, we don't need to deal with the complexity of tax compliance in different countries, as the platform takes care of all that for us. Additionally, it offers a very intuitive dashboard, which makes it easy to track daily subscriptions, received amounts, cancellations, and important metrics. The integration of Paddle into my platform was also extremely quick and easy, in less than a week it was fully ready for use by my users.

I use Paddle every day to manage subscriptions and payments, and the experience has been excellent. It simplifies the delivery of subscriptions and ensures that customers have a fast and secure payment experience. Review collected by and hosted on G2.com.

It's not something I really dislike, but I believe Paddle could improve by offering customer service in Portuguese to enhance contact in the support chat, and the possibility of accepting payments via Pix. These improvements would be a great differentiator for companies operating in Brazil, making the experience even more practical and accessible for our customers. Review collected by and hosted on G2.com.

Their customer support consistently delivers quick responses and solutions, maintaining a friendly and collaborative tone that I truly value, especially as a customer success manager myself. I also appreciate the clear communication about eligible partners and the rules for payments. Review collected by and hosted on G2.com.

This isn't an issue for me personally, but my clients have requested the ability to make changes to their subscription even while it is paused. They want to be able to adjust settings so that, when they resume, their current number of users is maintained. Review collected by and hosted on G2.com.

Paddle makes it extremely easy to manage all of my team's subscriptions in one place. I like being able to look up customers extremely quickly, see relevant transaction details immediately, and make any necessary changes to the subscription with ease (cancelation, refunds, changing client details, etc.). Customer support is prompt and always helpful. Review collected by and hosted on G2.com.

Very few downsides. On occasion, transactions get tied to a different email address than the one the user used to set up their account, and when that happens it can be hard to find their account or transaction in Paddle. Sometimes, it's inefficient to toggle back and forth between Paddle Classic and Paddle Billing. Review collected by and hosted on G2.com.