Pabau Practice Management Reviews & Product Details

Pabau is a very comprehensive practice software that aligns well with cosmetic and medical practices that want to work professionally and grow. The platform combines scheduling, electronic patient records, consent, billing, and automated communication into one system and supports good record-keeping, traceability, and quality assurance.

An important advantage is the helpdesk. Support is easily accessible, actively thinks along, and assists with both technical questions and setting up workflows and onboarding. The support feels involved and solution-oriented. Additionally, there is often room for consultation and accommodations or custom agreements through the account manager or representative, which is pleasant for growth or long-term use.

In summary, Pabau is a powerful and future-proof system with excellent support, provided you set it up consciously and make clear agreements about functionalities and costs. Review collected by and hosted on G2.com.

A point of attention remains the cost and credit structure. Some functions that feel basic require credits or fall outside the standard package. Therefore, it is important to carefully review in advance what credits are needed for and how they are used, to avoid unexpected costs.

Employees must often work through a checklist when setting up. This sometimes feels a bit forced, but it does ensure that you get the most out of the system.

What would make the system even stronger is built-in monitoring of expiration dates of medication and products. For medical and cosmetic practices, this would be a valuable addition within the quality and safety domain. Review collected by and hosted on G2.com.

This all-in-one system is incredibly convenient. You don't need to purchase countless add-ons to access the tools that everyone values, which sets it apart from other companies. The team is exceptionally helpful and understanding, and every meeting has been both productive and informative. Implementation is straightforward, with clear instructions, and the interface is extremely user-friendly. The connection is reliable, communication is quick, and integration is seamless. It's ideal for daily use and supports ongoing growth. Review collected by and hosted on G2.com.

There's nothing i didnt like / took all the best from other platforms I've used before. really convenient and good Review collected by and hosted on G2.com.

Integrated systems - Leads, Online bookings, Pabau Go mobile app for ipads.Flow throughs for patient pathways. Automated systems. Customer tickets to report issues and how quickly they get resolves, The more I use the system on a daily basis the more i get from the Pabau system, just sending a marketing email on broadcast is very easy. Implementing is easy with xero and other apps, follow this up with ticketed customer support that get actioned quickly 24/7 it is amazing.

I have also used the community topics folder to recommend what is best to help the system and they have taken some great recommendations. Review collected by and hosted on G2.com.

Does Buffer on a monday morning when busy, also implementing the ICD codes is hard, The add ons are becoming to much at the moment, marketing plus, care plus. plus the actually cost of using the system, it becomes expensive. Pabau one did not have this and we never got a like for like system with all the add ons. Review collected by and hosted on G2.com.

What I like best about Pabau is the customer support. The webchat is fast, friendly, and issues are resolved quickly with good follow-up. The system is also excellent for compliance, with a wide range of ready-made forms that help keep everything organised and inspection-ready. Even though my business doesn’t fit neatly into their standard setup, the team have worked with me to find practical workarounds and have been supportive as my services have grown. Review collected by and hosted on G2.com.

The only area for improvement would be adding more features tailored for mobile services. That said, the workarounds provided have been effective and I appreciate how open the team have been to feedback. Review collected by and hosted on G2.com.

From day one the team at Pabau have been pro active, approachable and helpful throughout the onboarding process.

I like that everything is stored in one application and that once you are used to the software it is totally easy to navigate.

I like that is adheres to GDPR when storing data which is necessary.

No question is deemed silly and Eve has arranged regular one to one meetings with me to go through the whole process making it easy to access and navigate.

I would have no problem recommending Pabau to friends and colleagues. Review collected by and hosted on G2.com.

At the minute, I am new to the system so I can’t honestly say there is anything I dislike yet.

So far so good Review collected by and hosted on G2.com.

Pabau Success team is impressive and the business model is really built to help you succeed. I am an experienced IT Professional and 2 things stood out to me when evaluating Pabau 2 and immediately after our purchase. The fact that the dev team built a new platform form to eliminate technical debt and kludgy performance, impressed me at hello. I am mid on-boarding journey and the success team is available. I say that again, I did not purchase a product to only be left learning with minimal support. They check in, they provide work arounds and yes, I have witnessed them submitting bug fixes on my behalf. The power of this software is meeting and succeeding my expectations. Do not join the freeware crowd, your infrastructure can make or break you in time. I want to enjoy running my business, not dealing with poor performing software. Thank you Pabau, you're on the way to be the Med-Spa industry standard. Review collected by and hosted on G2.com.

Probably the only feedback I have at this moment, is the number of emails I receive with follow ups and post meeting notes. It can be overwhelming when you have 2+ calls a week with the success team and I am starting to become immune to them. I know this will lessen as we get deeper into the on-boarding but the flip side it also demonstrates strong software capabilities which is exactly what I was looking for. Review collected by and hosted on G2.com.

I love how intuitive Pabau is for managing patient journeys. The integrated appointment scheduling, clinical notes, and treatment photos make it simple to track patient progress and ensure high-quality care. Review collected by and hosted on G2.com.

While Pabau is a very comprehensive system, it can feel a bit overwhelming at first because there are so many features. It takes some time and training to fully understand and use everything efficiently. Review collected by and hosted on G2.com.

Pabau is a user-friendly, comprehensive practice management solution that offers a wide range of useful features. I particularly appreciate the online support — the team is quick to respond and always helpful. One of the best parts of using Pabau is the onboarding and training process. Their staff members guided us through setup and made sure we understood how to use the system effectively, which made the transition smooth and stress-free. Review collected by and hosted on G2.com.

While my overall experience has been positive, I have occasionally encountered system errors — particularly with the email functions and calendar glitches. These issues can be frustrating when they happen, but the Pabau team is usually quick to respond and works efficiently to resolve them. Review collected by and hosted on G2.com.

I truly value the opportunity to have online sessions with the assigned staff, as they guide you step by step through the process while you work. This support has made it much easier to implement changes and begin using the system immediately. In addition, I have taken advantage of Pabau Academy, which I believe is ahead of its time. I am looking forward to making this transition GO LIVE soon. Review collected by and hosted on G2.com.

Because they are in a different time zone, arranging meetings has been somewhat challenging. However, they do tailor their staff to fit your needs. Another point to note is that you can access Pabau Academy before logging into your Pabau account. I spent many hours watching the academy videos, but found it difficult to follow along since I didn't yet have access to the account. Despite these issues, the meetings were helpful and they were able to clarify many things for me. Having not dealt with an system that uses credits for certain functions, this was never explained to me. Although I was told that it was in all of the emailed content it was not addressed in the initial sales meetings (2). I really have no idea how much it will cost me to run the practice after prescriptions and SMS. At present there is no timeline designating when faxing will be available as it only states COMING soon. There are some US medical centers that are archaic in our region and only accept fax referrals so we will need to find a work around. Also, no timeline on our Labcorp integration so hoping that is available soon as well. Review collected by and hosted on G2.com.

Working with the Pabau team has been an exceptional experience from start to finish. As a business owner, having the right support during setup and integration is crucial, and I couldn’t have asked for a better team.

I had regular meetings with Eve, my Success Specialist, who was incredible throughout. She guided me step-by-step through setting up the booking system, ensuring it was not only functional but also visually appealing and accessible for clients. Her dedication and attention to detail made a real difference.

Zoki, the Data Operations Specialist, was fantastic in integrating my services and medical forms seamlessly into the platform. Everything works efficiently and is customised to the specific needs of my clinic.

Zoi, the Client Coordinator, was always friendly, approachable, and ready to assist with any questions. It was reassuring to know someone was always on hand if I needed support.

Bryan, the Revenue Specialist, played a key role in helping organise my revenue streams and create effective marketing strategies aimed to attract more clients. His advice has been incredibly valuable.

Overall, the Pabau team has been friendly, knowledgeable, and genuinely invested in my success. I highly recommend their services to any aesthetics or medical business looking to streamline their operations and grow with confidence.

– Paulosophy Aesthetics Review collected by and hosted on G2.com.

There was not anything that I particularly disliked, the team were very helpful and friendly. Review collected by and hosted on G2.com.