# Epic vs Pabau Practice Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Pabau Practice Management excels in **customer support** , with users highlighting the ability to get immediate assistance through chat. This level of support has been a game-changer for many, as one user noted, "The support is excellent. Anytime I have a question, I can chat with someone straight away."
- **Users say** that Epic is recognized for its **robust features** and overall quality, with many praising its user-friendliness once familiarized. A reviewer mentioned, "It’s user-friendly and admin-friendly once you get the hang of how to use it," indicating that while there may be a learning curve, the payoff is significant.
- **According to verified reviews** , Pabau Practice Management shines in **streamlining clinic operations**. Users have shared experiences of how the system has improved their patient journey and day-to-day management, with one stating, "The system has helped streamline our patient journey, bookings, consultations and communication all in one place."
- **Reviewers mention** that Epic has a strong reputation in larger healthcare settings, with many users from enterprise-level organizations appreciating its comprehensive capabilities. However, some users have pointed out that it can be challenging to configure to specific workflows, which may not be ideal for smaller practices.
- **G2 reviewers highlight** that Pabau Practice Management offers a high degree of **customization** , allowing users to tailor the system to their specific needs. One user remarked, "I think it's a very robust system. you can customize a lot," which is particularly beneficial for small businesses looking for flexibility.
- **Users say** that while Epic has a solid overall performance, it faces challenges in **ease of setup** compared to Pabau. Reviewers have noted that Pabau's implementation process is more straightforward, with one user emphasizing the efficiency of their experience, contrasting with Epic's more complex onboarding.



| | Epic | Pabau Practice Management | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 937 | 306 | 
| **Largest Market Segment** | Enterprise (77.2% of reviews) | Small-Business (99.3% of reviews) | 
| **Entry Level Price** | No pricing available | $59.00 Per Month | 

---
## Top Pros & Cons

### Epic

Pros:
- Data Security (3 reviews)
- Ease of Use (3 reviews)

Cons:
- Interface Issues (2 reviews)
- Learning Curve (2 reviews)

### Pabau Practice Management

Pros:
- Customer Support (64 reviews)
- Ease of Use (52 reviews)

Cons:
- Technical Issues (15 reviews)
- Complex Setup (13 reviews)

---
## Ratings Comparison
| Rating | Epic | Pabau Practice Management | 
|---|---|---|
  | **Meets Requirements** | 8.8 (772 reviews) | 9.2 (263 reviews) | 
  | **Ease of Use** | 8.1 (783 reviews) | 9.0 (272 reviews) | 
  | **Ease of Setup** | 7.2 (99 reviews) | 8.6 (212 reviews) | 
  | **Ease of Admin** | 7.7 (92 reviews) | 8.6 (90 reviews) | 
  | **Quality of Support** | 8.2 (736 reviews) | 9.3 (261 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (90 reviews) | 9.0 (89 reviews) | 
  | **Product Direction (% positive)** | 9.0 (763 reviews) | 9.5 (254 reviews) | 

---
## Pricing

### Epic

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Pabau Practice Management

#### Entry-Level Pricing

Plan: Startup Plan

Price: $59.00 Per Month

Key Features:
- 1 user
- Allows you to have up to 100 clients
- All features included

[Browse all 6 editions](https://www.g2.com/products/pabau-practice-management/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Clinical Documentation

| Product | Score | Reviews |
|---|---|---|
| **Epic** | N/A | N/A |
| **Pabau Practice Management** | 9.1/10 | 126 |

#### Operations

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Workflow Optimization - Clinical Documentation** | Not enough data | 9.1 (117 reviews) | 
| **EHR Integration - Clinical Documentation** | Not enough data | 9.2 (108 reviews) | 
| **Clinical Communication - Clinical Documentation** | Not enough data | 9.3 (109 reviews) | 
| **Transcription Automation - Clinical Documentation** | Not enough data | 9.0 (72 reviews) | 
| **CDI Training - Clinical Documentation** | Not enough data | 9.0 (91 reviews) | 
| **Clinical Data Exchange - Clinical Documentation** | Not enough data | 9.1 (95 reviews) | 
| **Document Access - Clinical Documentation** | Not enough data | 9.3 (106 reviews) | 
| **Digitization - Clinical Documentation** | Not enough data | 9.3 (106 reviews) | 

#### Generative AI

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 9.0 (68 reviews) | 

### Patient Case Management

| Product | Score | Reviews |
|---|---|---|
| **Epic** | N/A | N/A |
| **Pabau Practice Management** | N/A | N/A |

#### Data Collection

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Patient Data Aggregation - Patient Case Management** | Not enough data | Feature Not Available | 
| **Patient Data Management - Patient Case Management** | Not enough data | Feature Not Available | 
| **Clinical Communication and Collaboration - Patient Case Management** | Not enough data | Feature Not Available | 
| **Utilization Management - Patient Case Management** | Not enough data | Feature Not Available | 

### EHR

| Product | Score | Reviews |
|---|---|---|
| **Epic** | 9.0/10 | 145 |
| **Pabau Practice Management** | 9.3/10 | 37 |

#### Clinical Workflow Management

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Multiple Medical Provider Access** | 9.1 (115 reviews) | 9.3 (24 reviews) | 
| **Ancillary Care Provider Access** | 8.9 (104 reviews) | Feature Not Available | 
| **Meaningful Use Reporting** | 8.9 (106 reviews) | 9.2 (26 reviews) | 
| **Clinical Documentation** | 9.0 (124 reviews) | 9.4 (34 reviews) | 

#### Patient Health Information Management

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **ePHI Storage** | 9.1 (107 reviews) | 9.5 (23 reviews) | 
| **Interoperability** | 8.9 (102 reviews) | 9.2 (21 reviews) | 
| **Patient Workflow Management** | 8.9 (121 reviews) | 9.4 (30 reviews) | 

#### Agentic AI - EHR

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Spa and Salon Management

| Product | Score | Reviews |
|---|---|---|
| **Epic** | N/A | N/A |
| **Pabau Practice Management** | 9.2/10 | 30 |

#### Business Administration - Spa Management

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Inventory Management** | Not enough data | 9.0 (24 reviews) | 
| **Billing & Sales** | Not enough data | 9.3 (28 reviews) | 
| **Employee Management** | Not enough data | 9.4 (27 reviews) | 

#### Marketing - Spa Management

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Membership** | Not enough data | 9.1 (24 reviews) | 
| **Social Review** | Not enough data | 8.9 (23 reviews) | 
| **Automated Campaigns** | Not enough data | 9.2 (24 reviews) | 

#### Guest Experience - Spa Management

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Scheduling** | Not enough data | 9.7 (26 reviews) | 
| **Surveys** | Not enough data | 9.1 (24 reviews) | 
| **Customer Trends** | Not enough data | 9.3 (23 reviews) | 

### Patient Engagement

| Product | Score | Reviews |
|---|---|---|
| **Epic** | N/A | N/A |
| **Pabau Practice Management** | 9.2/10 | 79 |

#### Patient-Centered Functions

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Online Presence Management** | Not enough data | 9.2 (65 reviews) | 
| **Patient Feedback Management** | Not enough data | 9.2 (63 reviews) | 
| **Patient Portal** | Not enough data | 9.2 (67 reviews) | 
| **Patient Communications** | Not enough data | 9.4 (73 reviews) | 
| **Integration with Wearables** | Not enough data | Feature Not Available | 

#### Operations

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Workflow Management** | Not enough data | 9.4 (75 reviews) | 
| **Interoperability** | Not enough data | 9.1 (64 reviews) | 
| **Digital Intake Forms** | Not enough data | 9.3 (70 reviews) | 
| **Engagement Measuring** | Not enough data | 9.3 (67 reviews) | 
| **Patient Satisfaction Management** | Not enough data | 9.2 (66 reviews) | 
| **EHR Integration** | Not enough data | 9.1 (62 reviews) | 
| **IPC Systems Integration** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.6 (44 reviews) | 

### Medical Practice Management

| Product | Score | Reviews |
|---|---|---|
| **Epic** | 8.8/10 | 25 |
| **Pabau Practice Management** | 8.9/10 | 131 |

#### Operations Management

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Administrative Processes** | 8.6 (18 reviews) | 9.1 (125 reviews) | 
| **Back Office Processes** | 8.6 (19 reviews) | 8.9 (111 reviews) | 
| **Workflow Coordination** | 8.8 (23 reviews) | 9.0 (112 reviews) | 
| **Practice Specialty Support** | 8.1 (20 reviews) | 8.6 (107 reviews) | 

#### Added Efficiencies

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Integration with EHRs** | 8.8 (21 reviews) | 8.7 (95 reviews) | 
| **Compliance** | 9.4 (23 reviews) | 9.0 (101 reviews) | 
| **Integration with Billing Software** | 9.2 (18 reviews) | 8.7 (102 reviews) | 
| **Patient Information Management** | 9.0 (23 reviews) | 9.2 (112 reviews) | 

### Telemedicine

| Product | Score | Reviews |
|---|---|---|
| **Epic** | N/A | N/A |
| **Pabau Practice Management** | 9.2/10 | 25 |

#### Technology

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Telecommunications** | Not enough data | 8.8 (16 reviews) | 
| **Low Bandwidth Support** | Not enough data | Feature Not Available | 
| **EHR Integration** | Not enough data | 8.8 (17 reviews) | 

#### Administration

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Practice Branding** | Not enough data | 9.4 (18 reviews) | 
| **Practice Specific** | Not enough data | 9.4 (21 reviews) | 
| **Charting And Documentation** | Not enough data | 9.4 (22 reviews) | 

#### Compliance

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **HIPAA Compliance** | Not enough data | 9.4 (16 reviews) | 
| **State Regulation Compliance** | Not enough data | 9.3 (17 reviews) | 

### Clinical Decision Support

| Product | Score | Reviews |
|---|---|---|
| **Epic** | 8.0/10 | 13 |
| **Pabau Practice Management** | N/A | N/A |

#### Decision Analysis

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Discussion Archive** | 8.6 (12 reviews) | Not enough data | 
| **Roadmapping** | 7.7 (11 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.3 (10 reviews) | Not enough data | 
| **Decision Tracking** | 8.0 (11 reviews) | Not enough data | 

#### Integration

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Data** | 8.5 (11 reviews) | Not enough data | 
| **Applications** | 8.2 (11 reviews) | Not enough data | 

#### Management

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Catalog** | 8.3 (11 reviews) | Not enough data | 
| **Collaboration** | 8.2 (11 reviews) | Not enough data | 

#### Analytics

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Impact analysis** | 7.8 (10 reviews) | Not enough data | 
| **Simulation** | 7.5 (10 reviews) | Not enough data | 
| **Risk Factors** | 8.0 (9 reviews) | Not enough data | 

#### Agentic AI - Clinical Decision Support

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Medical Spa

| Product | Score | Reviews |
|---|---|---|
| **Epic** | N/A | N/A |
| **Pabau Practice Management** | 8.9/10 | 118 |

#### Business Management

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Inventory Management** | Not enough data | 8.8 (87 reviews) | 
| **Merchant Services** | Not enough data | 8.8 (91 reviews) | 
| **Appointment Scheduling** | Not enough data | 9.4 (103 reviews) | 
| **Employee Management** | Not enough data | 9.1 (88 reviews) | 

#### Marketing

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Client Communications** | Not enough data | 9.1 (100 reviews) | 
| **Loyalty Management** | Not enough data | 9.0 (86 reviews) | 
| **CRM** | Not enough data | 9.1 (98 reviews) | 

#### Practice Management

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Patient Records** | Not enough data | 9.3 (104 reviews) | 
| **Photo Management** | Not enough data | 9.1 (94 reviews) | 
| **E-Prescribing and Lab Orders** | Not enough data | 8.6 (81 reviews) | 
| **Patient Portal** | Not enough data | 9.0 (91 reviews) | 
| **Insurance Billing** | Not enough data | 8.1 (73 reviews) | 

#### Platform Tools

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Reporting and Analytics** | Not enough data | 8.8 (90 reviews) | 
| **Healthtech Integrations** | Not enough data | 8.9 (84 reviews) | 
| **Mobile App** | Not enough data | 8.7 (89 reviews) | 

### Long Term Post Acute Care

| Product | Score | Reviews |
|---|---|---|
| **Epic** | N/A | N/A |
| **Pabau Practice Management** | N/A | N/A |

#### Clinical Care - Long Term Post Acute Care

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Care Plan Management** | Not enough data | Not enough data | 
| **Rehab Progress Tracking** | Not enough data | Not enough data | 
| **Care & Discharge Planning** | Not enough data | Not enough data | 
| **Point‑of‑Care Documentation** | Not enough data | Not enough data | 

#### Financial / Revenue Cycle - Long Term Post Acute Care

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Claim Submission & Scrubbing** | Not enough data | Not enough data | 

#### Analytics & Quality / Compliance - Long Term Post Acute Care

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Quality Measures & Outcomes Tracking** | Not enough data | Not enough data | 
| **Predictive Risk Stratification** | Not enough data | Not enough data | 

#### Operations & Workforce - Long Term Post Acute Care

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Scheduling & Staffing Optimization** | Not enough data | Not enough data | 
| **Task & Workflow Management** | Not enough data | Not enough data | 

### AI Patient Engagement & Operations

| Product | Score | Reviews |
|---|---|---|
| **Epic** | N/A | N/A |
| **Pabau Practice Management** | N/A | N/A |

#### Patient Communication & Engagement

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Personalized Patient Outreach** | Not enough data | Not enough data | 
| **Intelligent Chatbots & Virtual Assistants** | Not enough data | Not enough data | 
| **Two-Way Patient Messaging** | Not enough data | Not enough data | 
| **AI-Powered Appointment Reminders** | Not enough data | Not enough data | 

#### Scheduling & Access Optimization

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Self-Service Appointment Scheduling** | Not enough data | Not enough data | 
| **Digital Intake & Pre-Visit Forms** | Not enough data | Not enough data | 
| **AI-Based Scheduling Optimization** | Not enough data | Not enough data | 
| **Waitlist & Cancellation Management** | Not enough data | Not enough data | 

#### Care Coordination & Automation

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Risk Stratification & Patient Prioritization** | Not enough data | Not enough data | 
| **Automated Care Pathway Guidance** | Not enough data | Not enough data | 
| **Referral Management** | Not enough data | Not enough data | 

#### Operational Intelligence & Integration

| Feature | Epic | Pabau Practice Management | 
|---|---|---|
| **Predictive No-Show Analytics** | Not enough data | Not enough data | 
| **EHR & Practice Management Integration** | Not enough data | Not enough data | 
| **Operational Performance Dashboards** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [EHR Software](https://www.g2.com/categories/ehr), [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management)

**Unique to Epic (3):** [Clinical Decision Support](https://www.g2.com/categories/clinical-decision-support), [Long Term Post Acute Care](https://www.g2.com/categories/long-term-post-acute-care), [AI Patient Engagement & Operations Software](https://www.g2.com/categories/ai-patient-engagement-operations)

**Unique to Pabau Practice Management (6):** [Patient Case Management Software](https://www.g2.com/categories/patient-case-management), [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [Clinical Documentation Software](https://www.g2.com/categories/clinical-documentation), [Telemedicine Software](https://www.g2.com/categories/telemedicine), [Spa and Salon Management Software](https://www.g2.com/categories/spa-and-salon-management), [Medical Spa Software](https://www.g2.com/categories/medical-spa)


---
## Reviewer Demographics

### By Company Size

| Segment | Epic | Pabau Practice Management | 
|---|---|---|
| **Small-Business** | 6.4% | 99.3% | 
| **Mid-Market** | 16.4% | 0.7% | 
| **Enterprise** | 77.2% | 0% | 

### By Industry

#### Epic

- **Hospital & Health Care:** 74.7%
- **Medical Practice:** 9.5%
- **Health, Wellness and Fitness:** 5.4%
- **Higher Education:** 2.2%
- **Mental Health Care:** 1.0%
- **Insurance:** 0.8%
- **Research:** 0.7%
- **Pharmaceuticals:** 0.6%
- **Information Technology and Services:** 0.6%
- **Retail:** 0.4%
- **Other:** 4.1%

#### Pabau Practice Management

- **Medical Practice:** 44.1%
- **Health, Wellness and Fitness:** 28.3%
- **Hospital & Health Care:** 7.4%
- **Cosmetics:** 7.4%
- **Pharmaceuticals:** 3.7%
- **Alternative Medicine:** 3.0%
- **Consumer Services:** 2.7%
- **Hospitality:** 0.7%
- **Sports:** 0.3%
- **Plastics:** 0.3%
- **Other:** 2.0%

---
## Alternatives

### Alternatives to Epic

- [ModMed](https://www.g2.com/products/modmed/reviews) — 4.6/5 stars (360 reviews)
- [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) — 4.1/5 stars (257 reviews)
- [Cerner](https://www.g2.com/products/cerner/reviews) — 3.5/5 stars (239 reviews)
- [WebPT](https://www.g2.com/products/webpt/reviews) — 4.4/5 stars (162 reviews)
- [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) — 3.7/5 stars (157 reviews)
- [Practice Fusion](https://www.g2.com/products/practice-fusion/reviews) — 3.8/5 stars (62 reviews)
- [PointClickCare Senior Living Platform](https://www.g2.com/products/pointclickcare-senior-living-platform/reviews) — 4.2/5 stars (26 reviews)
- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews)
- [PointClickCare Skilled Nursing Platform](https://www.g2.com/products/pointclickcare-skilled-nursing-platform/reviews) — 4.5/5 stars (16 reviews)
- [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) — 4.7/5 stars (338 reviews)

### Alternatives to Pabau Practice Management

- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews)
- [ModMed](https://www.g2.com/products/modmed/reviews) — 4.6/5 stars (360 reviews)
- [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) — 4.7/5 stars (338 reviews)
- [Practice Better](https://www.g2.com/products/practice-better/reviews) — 4.7/5 stars (298 reviews)
- [Vagaro](https://www.g2.com/products/vagaro/reviews) — 4.6/5 stars (393 reviews)
- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (339 reviews)
- [Mindbody](https://www.g2.com/products/mindbody/reviews) — 3.7/5 stars (519 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4083 reviews)
- [Acuity Scheduling](https://www.g2.com/products/acuity-scheduling/reviews) — 4.7/5 stars (409 reviews)

---
## Top Discussions

### Epic

- Title: [What does Epic software do?](https://www.g2.com/discussions/what-does-epic-software-do) — 2 comments
  > **Top comment:** "Electronic health record utilized by many hospitals and hospital systems"
- Title: [What is the easiest way to access inputting diagnoses?](https://www.g2.com/discussions/26725-what-is-the-easiest-way-to-access-inputting-diagnoses) — 2 comments, 1 upvote
  > **Top comment:** "if sending to another physician via a referral, there is a field called dx/px; where you can either free text the diagnosis / procedure, or use one of the..."
- Title: [What is the easiest way to access inputting diagnoses?](https://www.g2.com/discussions/25537-what-is-the-easiest-way-to-access-inputting-diagnoses) — 2 comments, 1 upvote
  > **Top comment:** "I am searching for this too.  I am finding that people are frustrated and possibly not using to exact diagnosis."
- Title: [Why is epic software so popular?](https://www.g2.com/discussions/why-is-epic-software-so-popular) — 1 comment
  > **Top comment:** "Easy and convenient whether you are a user or provider. "
- Title: [What is the easiest way to access inputting diagnoses?](https://www.g2.com/discussions/what-is-the-easiest-way-to-access-inputting-diagnoses-bd0b4619-7145-41b2-9dfd-44b496bc9150) — 1 comment
  > **Top comment:** "Summary, SBARP, and you can edit their problem list!"

### Pabau Practice Management

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/epic-vs-pabau-practice-management)