Ozonetel Reviews & Product Details

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.

Product Website

Seller

Ozonetel

Discussions

Ozonetel Community

Languages Supported

Arabic, English, Hindi, Spanish

Overview by

Murthy Chintalapati (Founder & CEO @Ozonetel Inc. | Helping businesses transform CX with AI-enabled Contact Center Solutions. )

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Ozonetel Integrations

(7)

Verified by Ozonetel

Ozonetel Media

Dashboard which are seen by admins, team leaders and supervisors so that they can understand the performance of the team.

Live Agent Dashboard which agent can use it to track about their daily activities and performance.

Admin can design their dashboard as per the requirement

IVR Designer

Ozonetel Demo - Interactive chat response (ICR) Designer

Drag and drop DIY designer for interactive chat response

Official Downloads

(4)

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Ozonetel Reviews (620)

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Sonali D.

escalation specialist

Insurance

Mid-Market (51-1000 emp.)

10/1/2025

"Seamless Call Management with Intuitive Blended Mode"

5/5

What do you like best about Ozonetel?

I like using Ozonetel for handling both outbound and inbound calls, especially in the context of customer grievances. It helps me by recording calls and maintaining a history of calls for the day, which is really convenient. I appreciate how it sends me notifications if a customer calls while I'm in manual mode. The feature offering both manual and blended options is very appealing to me. With manual mode, we're not disturbed by inbound calls and can focus solely on outbound calls. Blended mode is great because I can receive inbound calls once I log in, and if I'm available, it allows me to make outbound calls too. Setting up Ozonetel is quite simple; just enter your credentials, log in, and you're ready to go, using either the manual or blended mode based on your needs. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

I think there should be a chat option as well. Review collected by and hosted on G2.com.

Saira K.

Ops Associate

Mid-Market (51-1000 emp.)

9/12/2025

"A Closer Look at Its Features and Performance"

4.5/5

What do you like best about Ozonetel?

Rich Omnichannel Capabilities

Ozonetel doesn’t just do voice calls — it brings together SMS, WhatsApp, live chat, etc., under one roof. That means agents don’t have to switch between many tools, and customers can be served via their preferred channel.

Powerful IVR & Routing

The IVR is strong: drag & drop design, no coding required, conversational IVR (speech/NLP), smart routing (skill‑based, priority, fallback etc.). This helps minimize wait times and route customers to the right agent. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Occasional Call Quality / Reliability Issues

Some users report voice breakage, dropped calls or disconnections, especially under high load.

Issues with latency or lag in certain geographies or poor network conditions. Review collected by and hosted on G2.com.

What problems is Ozonetel solving and how is that benefiting you?

Ozonetel helps me manage both inbound and outbound customer calls more efficiently. Its smart call routing and IVR reduce wait times, while CRM integration gives me caller info instantly. The dialer saves time on outbound calls, and after-call work is faster thanks to automation. Overall, it improves productivity, reduces customer frustration, and makes my job smoother. Review collected by and hosted on G2.com.

Shaik M.

Operation team member

Enterprise (> 1000 emp.)

10/12/2025

"Ozonetel is very much helpful tool for daily customer communication"

4.5/5

What do you like best about Ozonetel?

Ozonetel makes daily calling smooth and efficient. The dashboard is simple to use, and it helps us easily track inbound and outbound calls, monitor history, and check performance in real time. It’s very reliable for customer communication and helps maintain transparency and productivity in our operations. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Sometimes, there are minor connectivity issues such as tickets not generated in real time or delays in connecting with customers. The system also logs out occasionally, which can interrupt ongoing work. Apart from these small technical glitches, the overall experience is good. Review collected by and hosted on G2.com.

What problems is Ozonetel solving and how is that benefiting you?

Ozonetel helps us manage a large volume of inbound and outbound customer calls efficiently. It allows us to track call history, and monitor performance in real time, which improves communication and ensures smooth coordination with customers. The platform saves time, increases productivity, and helps maintain accurate records for better customer service. Review collected by and hosted on G2.com.

Ajay S.

Senior System Engineer

Mid-Market (51-1000 emp.)

11/4/2025

"Seamless Omnichannel Integration and Unified Analytics with Ozonetel"

4.5/5

What do you like best about Ozonetel?

I like best about Ozonetel : it's omnichannel capabilities- voice, SMS, WhatsApp, chat etc. all integrated into one platform.

Strong ease of integration with CRMs and help-desks (click to call, pop-ups, workflows) - great for embedding into existing operations.

Agents can switch between channels seamlessly- no separate logins or dashboards.

Managers get a single analytics view across all channels (call ,metrics+ Chat history + WhatsApp logs in one place.) Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Some users report call quality issues especially under heavy load or in certain geographies.

The user interface is occasionally described as dated or not very intuitive for new users- meaning there may be a steeper learning curve than competitors Review collected by and hosted on G2.com.

What problems is Ozonetel solving and how is that benefiting you?

We can consolidate multiple communication channels into a unified platform, so your agents are working from one interface- which reduces training, context - switching and errors. Because it is cloud based and scalable, we can deploy faster, add remote agents easily, handle fluctuating volumes without big infra investment. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

10/9/2025

"good for enhance customer engagement"

5/5

What do you like best about Ozonetel?

best thing about this is that it offers a wide range of tools, including call recording, IVR, and omni channel support, catering to diverse business needs.

also thi is enough capable to handle high call volumes, supporting businesses with significant customer interaction requirements. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Some time call pauses, disconnections, and slow loading times, which can impact service quality.

The onboarding process may require a learning curve, particularly for teams without prior experience with cloud contact center solutions. Review collected by and hosted on G2.com.

What problems is Ozonetel solving and how is that benefiting you?

Ozonetel primarily solves the problem of inefficient and fragmented customer communication. It enables businesses to manage all customer interactions—voice calls, chats, emails, WhatsApp, and web messages—through a single unified platform. By automating call routing, IVR, and AI-powered responses, it reduces response time and human errors. Real-time analytics and CRM integrations help companies track, analyze, and improve customer service, leading to higher satisfaction and operational efficiency. Essentially, it turns complex, scattered communication channels into a streamlined, scalable system. Review collected by and hosted on G2.com.

Saurabh K.

Policy advisor

Mid-Market (51-1000 emp.)

12/17/2025

"AI-Powered Convenience for Effortless Customer Data Management"

5/5

What do you like best about Ozonetel?

The AI-powered customer experience makes it convenient to manage and store all customer data in a single location. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Sometimes it takes too long to connect a cx Review collected by and hosted on G2.com.

Nistha S.

Trainer

Enterprise (> 1000 emp.)

5/2/2025

"Ozonetel Review"

5/5

What do you like best about Ozonetel?

Ozonetel is helpful as it offers a range of functionalities, including IVR, call recording, real-time analytics, and omnichannel support such as voice, SMS, WhatsApp etc. We can download the call recordings and store the data for review. The upsides of Ozonetel is that

it improves Agent Productivity with automation and CRM integrations. It is customizable and cost effective. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Sometimes users have experienced interface freezes or call lags, though these are not frequent. Can disrupt call flow in high-volume environments. The Basic User Interface Design is functional but outdated. It is slow or inconsistent in support at times especially during critical issues. Review collected by and hosted on G2.com.

What problems is Ozonetel solving and how is that benefiting you?

Agents can handle all customer conversations from one place, improving response time and consistency. Increases outbound call volume and success rates for sales and collection teams.Ozonetel is helpful as it offers a range of functionalities, including IVR, call recording, real-time analytics, and omnichannel support such as voice, SMS, WhatsApp etc. We can download the call recordings and store the data for review. The upsides of Ozonetel is that

it improves Agent Productivity with automation and CRM integrations. It is customizable and cost effective. Review collected by and hosted on G2.com.

Mohd M.

Premium Support Manager

Mid-Market (51-1000 emp.)

7/5/2025

"Solid Choice for Businesses Seeking Cloud-Based Call Solutions"

5/5

What do you like best about Ozonetel?

What I like best about Ozonetel is how simple it is to set up and use. It makes managing calls easy without needing extra hardware, and it works smoothly with popular CRMs and helpdesks. For any business that wants a flexible, reliable cloud contact center, Ozonetel is a practical choice that delivers good value and strong support. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

One thing I dislike about Ozonetel is that its user interface can feel a bit outdated and sometimes not very intuitive for new users. Also, occasional call quality drops or delays can happen during peak times, which could be improved. Review collected by and hosted on G2.com.

What problems is Ozonetel solving and how is that benefiting you?

Ozonetel helps us manage customer calls easily without needing complex hardware or heavy IT support. It solves the problem of handling large call volumes by providing a reliable, cloud-based contact center with features like IVR, auto-dialers, and call recording. This makes customer communication smoother, improves response times, and helps us deliver better service while keeping costs low. Review collected by and hosted on G2.com.