--- title: Ozonetel Reviews meta_title: 'Ozonetel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 625 reviews by the users' company size, role or industry to find out how Ozonetel works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 625 scale: '5' date_modified: '2026-09-23' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Ozonetel Reviews **Vendor:** Ozonetel **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.6/5.0 **Total Reviews:** 625 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Ozonetel Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries. ## Ozonetel Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users find Ozonetel's interface highly intuitive, emphasizing its **ease of use** for managing calls effectively. (133 reviews) - Users value Ozonetel's **dual calling capabilities** , enjoying seamless management of inbound and outbound customer interactions. (95 reviews) - Users find Ozonetel's **call management capabilities** convenient, efficiently handling both outbound and inbound customer interactions. (87 reviews) - Users appreciate the **smooth call quality** of Ozonetel, enhancing their overall communication and efficiency. (69 reviews) - Users appreciate the **excellent customer support** provided by Ozonetel, enhancing their overall experience and satisfaction. (57 reviews) - Users value the **efficiency** of Ozonetel, noting quick connections and improved productivity in their workflow. (54 reviews) - Users find Ozonetel's **reliable network and useful features** enhance their calling experience and support efficiency. (52 reviews) - Users praise the **intuitive interface** of Ozonetel, making communication seamless and hassle-free. (48 reviews) - Call Recording (47 reviews) - User Interface (46 reviews) **What users dislike:** - Users find **call issues** frustrating due to delays and drops, negatively affecting their experience with Ozonetel. (62 reviews) - Users often experience **connection issues** such as network problems, call drops, and delays affecting their overall experience. (60 reviews) - Users experience occasional **call connectivity issues** , including voice problems and delays affecting their overall experience. (41 reviews) - Users face **connectivity issues** with Ozonetel, experiencing delays and SIP disconnections that hinder smooth communication. (41 reviews) - Users often experience **technical issues** like call drops and delays, affecting the overall customer experience. (38 reviews) - Poor Connectivity (29 reviews) - Users experience **slow loading** times with Ozonetel, leading to frustrating delays and interruptions during calls. (29 reviews) - Limited Connectivity (25 reviews) - Delays (24 reviews) - Slow Performance (23 reviews) ## Ozonetel Reviews ### 1. Very good services **Rating:** 5.0/5.0 stars **Reviewed by:** Vipul d. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 11, 2024 **What do you like best about Ozonetel?** That all the calls are recorded and can be used for quality check later on **What do you dislike about Ozonetel?** It can do better development in there web console **What problems is Ozonetel solving and how is that benefiting you?** I can keep a track of all my merchants ### 2. good services **Rating:** 5.0/5.0 stars **Reviewed by:** Ankit S. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 10, 2024 **What do you like best about Ozonetel?** That all the calls are recorded and we can check them. **What do you dislike about Ozonetel?** unable to take calls when we are on zoom call **What problems is Ozonetel solving and how is that benefiting you?** i can check all the calls done by me on daily bases. ### 3. Amazing Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 17, 2023 **What do you like best about Ozonetel?** the best feature is call recording. also, its easy to use. **What do you dislike about Ozonetel?** the cross connection that happens when another representative of our company calls and the call went unaswered , then if person calls back the call goes to another representative. **What problems is Ozonetel solving and how is that benefiting you?** It is keeping record of calls and thus helping us have eveidence in case of any future possible dispute. ### 4. very good **Rating:** 5.0/5.0 stars **Reviewed by:** Manav K. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 10, 2024 **What do you like best about Ozonetel?** that all the calls are recorded. we can check when ever we want. **What do you dislike about Ozonetel?** multiple error when you are connnected with other app **What problems is Ozonetel solving and how is that benefiting you?** I can recheck all the recording of the mx. ### 5. Team Lead - Digital Activation & Onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 07, 2023 **What do you like best about Ozonetel?** Interface is very simplistic and convenient for agents to navigate through available options. Call barging and Agent dashboard are some of the unique features to like about ozonetel. **What do you dislike about Ozonetel?** There are various options in the industry and with the competitors which i believe Ozonetel can improve upon. In my current role, agents are unable to make auto dial (A2C) for multiple clients which they would like to contact. **What problems is Ozonetel solving and how is that benefiting you?** Recently Ozonetel has migrated to a new infrastructure platform, I believe it was CCAS. As a user perspective it was not a good experiance for agents using the platform, although from Ozonetel point of view it was a progressive upgrade. ### 6. Excellent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Karan S. | Operations Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 07, 2023 **What do you like best about Ozonetel?** Fast and simple UI makes its easy for frequent use **What do you dislike about Ozonetel?** data visualisation is missing which is needed **What problems is Ozonetel solving and how is that benefiting you?** Makes it easy to reach cx ### 7. Cloud survey **Rating:** 2.5/5.0 stars **Reviewed by:** Vikas R. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 19, 2023 **What do you like best about Ozonetel?** It bridges the gap between customer and organisation and helps both parties get their desired outcomes **What do you dislike about Ozonetel?** Lots of glitches and call drops on IVR and while connecting with guest as well **What problems is Ozonetel solving and how is that benefiting you?** Helps in generating reports which can be further analyzed to understand data trends and how to plan. ### 8. very nice **Rating:** 5.0/5.0 stars **Reviewed by:** Karuppiah S. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 09, 2024 **What do you like best about Ozonetel?** it is very good , i like every feature of ozontel. **What do you dislike about Ozonetel?** Error comes when we are on Google Meet and simultaneously using Ozontel. **What problems is Ozonetel solving and how is that benefiting you?** we can connect and track the same ### 9. Ozonetell :- The Network Ranger **Rating:** 5.0/5.0 stars **Reviewed by:** Mohd. A. | Customer support executive , Internet, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 25, 2023 **What do you like best about Ozonetel?** Ozonetell is very convenient. It is very effective and efficient which makes our work easier. **What do you dislike about Ozonetel?** Sometimes there is a network issues. It's nice that ozonetell work on it and improve it. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetell makes our work easier by dialling automatically and its automatic process is very effective for our team. ### 10. One of the best call center solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Praveen R. | Customer Experience Manager, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 31, 2023 **What do you like best about Ozonetel?** The call center solution, IVR, ease of use and configuration. Reporting portal **What do you dislike about Ozonetel?** Development cost for every additional feature **What problems is Ozonetel solving and how is that benefiting you?** Call center solutions IVR Reports ### 11. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 17, 2023 **What do you like best about Ozonetel?** Easy to use, I like the recording feature. Its easy to see whom we called and from whom we missed the calls. **What do you dislike about Ozonetel?** Entering the Disposition. Can get a history of only 20- 25 calls. If we want to look previous calls we cant find them **What problems is Ozonetel solving and how is that benefiting you?** Helps to get recordings of the conversation. ### 12. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Premanand K. | Associate, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 07, 2023 **What do you like best about Ozonetel?** Support multiple communication channel like voice and emails **What do you dislike about Ozonetel?** Nothing to dislike....................... **What problems is Ozonetel solving and how is that benefiting you?** Revolutionises contact center with efficient and effective solution ### 13. Excellent Service from Ozonetel **Rating:** 4.5/5.0 stars **Reviewed by:** Atul D. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 14, 2023 **What do you like best about Ozonetel?** The most interesting and helpful feature is the UI of the dashboard that makes it easy for our sales team to achieve our targets in a hassle free way. **What do you dislike about Ozonetel?** The integration with other softwares is tedious and need serious development efforts. **What problems is Ozonetel solving and how is that benefiting you?** We basically try to talk to our leads to solve their onboarding issues and convert them into customers. ### 14. Sometimes calls disconnect automatically and number is not connected otherwise its best. **Rating:** 4.0/5.0 stars **Reviewed by:** Jaid K. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 11, 2023 **What do you like best about Ozonetel?** The smoothness and call quality is great and real time call timing and duration and updation is fine. **What do you dislike about Ozonetel?** Calls not connect call history not updated can not listen the calls calls failed lots of bug and errors. **What problems is Ozonetel solving and how is that benefiting you?** Same mentioned that calls history and numbers connected ### 15. it is amazing using cloud. **Rating:** 5.0/5.0 stars **Reviewed by:** Simran k. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 05, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Ozonetel?** The call landing is so smooth with it. It can work on a low network also. **What do you dislike about Ozonetel?** There is no dislike. It works very well. **What problems is Ozonetel solving and how is that benefiting you?** It acts as a bridge between the caller and the receiver and thus privacy of the contact number of the caller is maintained. ### 16. Easy peasy **Rating:** 5.0/5.0 stars **Reviewed by:** Muskan T. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 25, 2023 **What do you like best about Ozonetel?** Ease of connect, simple and effective. This also has the hybrid feature to take calls on mobile or laptop. **What do you dislike about Ozonetel?** I can't search the calls I have taken or if we had received any calls from a particular number which is addressed by my colleagues. **What problems is Ozonetel solving and how is that benefiting you?** I think easy cloud calling without a CRM. ### 17. Its user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Murali J. | Customer support, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 07, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Ozonetel?** Makes the user experience easy where only few cases not. **What do you dislike about Ozonetel?** Mostly they get the conjection error because of the agent's experience is affected, adding to this the call landing on mobile also lags most of the time. **What problems is Ozonetel solving and how is that benefiting you?** Helps to reduce the work on calling and easy to access and understand by agents ### 18. Excellent Service, Robust Product, affordable and easy Cloud Telephony for Contact Centre **Rating:** 4.0/5.0 stars **Reviewed by:** Abhishek Y. | Senior Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 05, 2023 **What do you like best about Ozonetel?** - Affordable - 24*7 Customer Service - Excellent Client Management - New age product and tools - AI based enhancements - Seamless SIP cloud telephony with low call drops **What do you dislike about Ozonetel?** - Admin and Monitor Dashboards can have better user interface, get clumsy to monitor for huge team - Reports availability and accuracy can be better - WA Dashboards could be more elaborate and accurate **What problems is Ozonetel solving and how is that benefiting you?** Call centre optimisation. SIP cloudagent. free outbound calls. Call transfers, easily accessible, and available. System Monitoring Whatsapp Chat and dashboards ### 19. Connectivity is very good **Rating:** 5.0/5.0 stars **Reviewed by:** Kumar S. | SME- Operations, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 07, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Ozonetel?** Ease of integration with CRMs and excellent network connectivity are crucial factors for businesses that rely on call center solutions and customer relationship management tools. Strong backend support is also essential for ensuring a smooth and trouble-free experience. **What do you dislike about Ozonetel?** Nothing is like that. Everything is so good. **What problems is Ozonetel solving and how is that benefiting you?** to connect with customers ### 20. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Vikas K. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 09, 2024 **What do you like best about Ozonetel?** disposition. Please do advancement in that feature. **What do you dislike about Ozonetel?** There are multiple error when we bdsbdnsmz,smns,n **What problems is Ozonetel solving and how is that benefiting you?** It is very good ### 21. End to End Solution Available **Rating:** 4.0/5.0 stars **Reviewed by:** mahesh p. | Embedded Software Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 11, 2023 **What do you like best about Ozonetel?** Automate Calling feature. Better engagement with client. Dedicated Customer Support. Easy of use. **What do you dislike about Ozonetel?** Limited Functionality. Monitoring at all levels difficult. **What problems is Ozonetel solving and how is that benefiting you?** It has some unique features like Inbound call tracking and Live chats ### 22. It is a very good tool. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 04, 2024 **What do you like best about Ozonetel?** Customer services is very good and supportive. **What do you dislike about Ozonetel?** small bugs and new updates for the teams. **What problems is Ozonetel solving and how is that benefiting you?** To connect with us users. ### 23. my experience is too good **Rating:** 5.0/5.0 stars **Reviewed by:** neeraj t. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 22, 2023 **What do you like best about Ozonetel?** it is one of the best way to connect with the customer , ease to use , ease to implement , customer support **What do you dislike about Ozonetel?** sometimes network error , sip disconnection **What problems is Ozonetel solving and how is that benefiting you?** it maintain customer record , call details and activities from customer end ### 24. Very good product used by our team **Rating:** 4.0/5.0 stars **Reviewed by:** Siddhartha P. | Consultant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 22, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Ozonetel?** Flexibility to use for multiple users, generate reports for assessment **What do you dislike about Ozonetel?** At times there are technical glitches and there should be an avenue to flag it faster **What problems is Ozonetel solving and how is that benefiting you?** Tracking the performance of various staff who are working there, generating report to track work ### 25. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Nishath F. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 18, 2023 **What do you like best about Ozonetel?** The call back option on when we can have a reminder **What do you dislike about Ozonetel?** There is nothing as of now to dislike everything is fine **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel is helpful for the call back as previously we were not having the option to track the call back ### 26. A Lite version of WhatsApp Messenger **Rating:** 3.0/5.0 stars **Reviewed by:** Aparna V. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 05, 2023 **What do you like best about Ozonetel?** It gives an easy access to reach to clients one by one. **What do you dislike about Ozonetel?** Many a times it doesn't connect with same person when other is replying on the same. It connects with other person which disturb the whole community. Client and user both. It's hard to connect with many people at the same time. It doesn't allow break until the query of one is not resolved. An error shows when you are trying to upload pictures. Pathetic Experience. **What problems is Ozonetel solving and how is that benefiting you?** Nothing. ### 27. Efficient and data oriented **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 06, 2024 **What do you like best about Ozonetel?** Super easy to keep a tab on the timelines, the kind of queries and escalations. **What do you dislike about Ozonetel?** Missed calls data can be executed better **What problems is Ozonetel solving and how is that benefiting you?** Customer experience streamlining ### 28. Ozonetel Review **Rating:** 3.0/5.0 stars **Reviewed by:** Vikas R. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 05, 2023 **What do you like best about Ozonetel?** We can find out each and every report we need for the business. **What do you dislike about Ozonetel?** Downtimes. Cant fetch recordings older than a month. Voice breakage calls do not land sometimes **What problems is Ozonetel solving and how is that benefiting you?** Helping us connect with the guest on call as well as chat. ### 29. 6+ years user of Ozonetel **Rating:** 4.0/5.0 stars **Reviewed by:** Varun K. | Senior Technical Manager, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 13, 2023 **What do you like best about Ozonetel?** Ozontel support is good. Few people are too good in support. **What do you dislike about Ozonetel?** I don't like the UI of Ozonetel much. It's pretty old. **What problems is Ozonetel solving and how is that benefiting you?** Its working fine, Before their uptime was not good enough. Now they improved this. ### 30. The experience is very good to use cloud agent tool, it is very smooth easy user interface as well. **Rating:** 5.0/5.0 stars **Reviewed by:** Rajdip R. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 05, 2023 **What do you like best about Ozonetel?** All the things gets updated quickly and we are able to check the details quickly as well as the user interface of cloud agent is very good. **What do you dislike about Ozonetel?** Sometimes it gets laggy when we do a conference call or keep a customer on hold. This is not a big problem but a minor problem which we face. **What problems is Ozonetel solving and how is that benefiting you?** It is helping us to do a clear communication with the guest so that we can provide our hospitality services better. ### 31. It's a good product to use **Rating:** 4.5/5.0 stars **Reviewed by:** Ashwini H. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 04, 2023 **What do you like best about Ozonetel?** its good syn with the Huspot and its ease of use **What do you dislike about Ozonetel?** i am using till now and its working fine dont find any flaws yet . **What problems is Ozonetel solving and how is that benefiting you?** its an Auto dialer and that helful ### 32. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Himanshu P. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 25, 2023 **What do you like best about Ozonetel?** It works perfectly specially the support is very helpful. **What do you dislike about Ozonetel?** Sometime the network is down that thing they can improve **What problems is Ozonetel solving and how is that benefiting you?** Ozone cloudagent solve the problem of manual daialing it pushes the lead automatically and save our manual effort. ### 33. Fantastic and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 06, 2024 **What do you like best about Ozonetel?** CSAT, DISPOSING OF CALLS AND COLLECTION AND UNDERSTANDING OF DATA **What do you dislike about Ozonetel?** Missed calls data can be managed in a better way **What problems is Ozonetel solving and how is that benefiting you?** Streamlining customer experience ### 34. Good platform **Rating:** 5.0/5.0 stars **Reviewed by:** Summana A. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 22, 2023 **What do you like best about Ozonetel?** easy to use, easy to keep track and record **What do you dislike about Ozonetel?** The software is not available on phone, so it is not easy to use. Real time tracking is not available. **What problems is Ozonetel solving and how is that benefiting you?** keeping records of call and maintaining tracking records. ### 35. A user-friendly interface makes it easy for any member of the team to use it. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 07, 2023 **What do you like best about Ozonetel?** The easiness it offers at the time of configuration with any system. **What do you dislike about Ozonetel?** I can't delete records from the ongoing campaign if I want to/ For e.g. Person A has been moved to another team now the pending records in the campaign will still keep on dialing unless it is over making me handicapped in such a scenario if I want to exclude it or stop it from the campaign. **What problems is Ozonetel solving and how is that benefiting you?** Auto Dialing. I dont have to depend on the agents to call leading to more efficiency and productivity in the team. ### 36. Great login monitoring tool and helps in deep analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay S. | Business Operations Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 05, 2023 **What do you like best about Ozonetel?** Good for monitoring Good Calling framework Detailed reports downloading **What do you dislike about Ozonetel?** Interface could be better, downloading data more than 15 days is required **What problems is Ozonetel solving and how is that benefiting you?** Giving the tools to monitor team performance Inbound calls tracking Outbound call tracking Login logout time tracker ### 37. Good but can be better **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 17, 2023 **What do you like best about Ozonetel?** call recordings, Easy to use, user friendly **What do you dislike about Ozonetel?** lagging, disturbance is calls while connecting (not in all cals but in many calls) **What problems is Ozonetel solving and how is that benefiting you?** Its helps us record calls which can be heard later on. Also let us know our call details. ### 38. It very good and user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Akshaya J. | Subject mattes export, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 21, 2023 **What do you like best about Ozonetel?** It's good user friendly happy to explore new things. Happy to use **What do you dislike about Ozonetel?** When we apply break automatically it will logout or it will realise **What problems is Ozonetel solving and how is that benefiting you?** It good having a cloud agent fastly the calls will be connected ### 39. hassle free record of the conversations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 17, 2023 **What do you like best about Ozonetel?** 1. Easy to keep track of conv.
2. helps in keeping record of the calls **What do you dislike about Ozonetel?** 1. I have expirenced cross connections sometimes **What problems is Ozonetel solving and how is that benefiting you?** I would like if the total amount of time spend on calls is displayed in ozental ### 40. Smooth to run **Rating:** 5.0/5.0 stars **Reviewed by:** Bhawna G. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 07, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Ozonetel?** every details are clearly seen and its smooth to run **What do you dislike about Ozonetel?** There is nothing to dislike about Ozonetel **What problems is Ozonetel solving and how is that benefiting you?** We can track the call recordings with the time duration and agent name as well, ### 41. An easy and a user friendly calling tool **Rating:** 4.5/5.0 stars **Reviewed by:** Akash S. | Team Lead - Support, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 16, 2023 **What do you like best about Ozonetel?** 1. Easy setup for agents to start taking inbound calls 2. Easy to map necessary skills and campaigns to the agents 3. Live monitoring of call dashboard 4. Set priority skills as and when needed **What do you dislike about Ozonetel?** 1. It lags sometimes due to server/network issues at the providers end 2. Report extraction UI needs improvement to make it convenient to download the necessary data **What problems is Ozonetel solving and how is that benefiting you?** 1. The hassle of looking for a sophisticated calling tool is solved when one switches to Ozonetel CloudAgent. 2. It benefits in tracking the connected call ratio ### 42. it is one of the best feature **Rating:** 5.0/5.0 stars **Reviewed by:** Shiwam T. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 17, 2023 **What do you like best about Ozonetel?** ease of use, ease of implementation, friendly **What do you dislike about Ozonetel?** Sometimes network error, less frequency **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel built a good platform between customer and services as it maintain records of customer as well as services too ### 43. I had a great experience with ozonetell, in terms of interface, handling and overview. **Rating:** 5.0/5.0 stars **Reviewed by:** Rohit P. | Assistant Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 17, 2023 **What do you like best about Ozonetel?** The interface is very good and very easy to handle **What do you dislike about Ozonetel?** Sometimes their servers not respond but their team is very active and they fix the issues on time **What problems is Ozonetel solving and how is that benefiting you?** As a contact centre admin, it is very easy to work and very helpful to monitor the performance of the department. ### 44. nice **Rating:** 4.0/5.0 stars **Reviewed by:** Riya D. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 05, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Ozonetel?** it is user friendly and easy to access. best is tagging is seperate from calling **What do you dislike about Ozonetel?** once connection is lost, all the chats are gone. **What problems is Ozonetel solving and how is that benefiting you?** helping to chat with guest ### 45. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Pratik S. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 03, 2023 **What do you like best about Ozonetel?** Creation / Tracking / Recording / Reporting. **What do you dislike about Ozonetel?** In spite of mail notification as a client we expect a call (courtesy call) for payment reminder rather than instantly taking an action of stopping the service of the client. **What problems is Ozonetel solving and how is that benefiting you?** We are convinced with the service provided by the OT. ### 46. Cloud Agent Review **Rating:** 2.5/5.0 stars **Reviewed by:** Pushpendra Y. | Key Account Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 10, 2023 **What do you like best about Ozonetel?** It is user-friendly, and not very complex. Easy to use. **What do you dislike about Ozonetel?** Multiple voice breakage issues, calls not landing. **What problems is Ozonetel solving and how is that benefiting you?** Cloudagent is helping me connect to guests and get my Business boosted. ### 47. Best in class services **Rating:** 4.0/5.0 stars **Reviewed by:** Adnan M. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 09, 2023 **What do you like best about Ozonetel?** Our sales team will be using it very efficiently as it is very easy to operate and t **What do you dislike about Ozonetel?** Some users might find Ozonetel CloudAgent's interface or setup process to be complex or overwhelming, especially if they are not familiar with call center technology or software. **What problems is Ozonetel solving and how is that benefiting you?** The rise of remote work has made it necessary for call centers to enable agents to work from various locations. CloudAgent facilitates remote work by providing agents with access to the system from anywhere with an internet connection. ### 48. Ozonetel Review **Rating:** 5.0/5.0 stars **Reviewed by:** Utkarsh S. | Associate Director, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 05, 2023 **What do you like best about Ozonetel?** User-friendly, ease of navigation, customer support **What do you dislike about Ozonetel?** Most of the things are good, have to be better in WA solutions **What problems is Ozonetel solving and how is that benefiting you?** It's the telephony solution, and has also helped with some WA solutions. ### 49. Ozonetel Review **Rating:** 2.0/5.0 stars **Reviewed by:** Pushpendra Y. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 06, 2023 **What do you like best about Ozonetel?** Can get almost every report from it in seconds **What do you dislike about Ozonetel?** Lot of voice break issues, no proper response from Cloudagent support **What problems is Ozonetel solving and how is that benefiting you?** Reaching out to the guest, letting them connect with us. ### 50. OzoneTel Review **Rating:** 5.0/5.0 stars **Reviewed by:** Aamir N. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 08, 2023 **What do you like best about Ozonetel?** Easy to Use, Clear Voice, Consumes Less Data **What do you dislike about Ozonetel?** Sometimes due to downtime issues at night, the calls do not get connected **What problems is Ozonetel solving and how is that benefiting you?** It helps to connect with us easily ## Ozonetel Discussions - [How to add / change IVR options from admin login?](https://www.g2.com/discussions/how-to-add-change-ivr-options-from-admin-login) - 2 comments, 1 upvote - [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments - [View Ozonetel pricing details and edition comparison](https://www.g2.com/products/ozonetel/reviews?page=8&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-29+06%3A29%3A57+-0500&secure%5Bsession_id%5D=299d8171-ee41-49ed-9b67-869c9bef213f&secure%5Btoken%5D=74aa66db1b9153b786ac4bc3d2bc0c2b6c8ece509571b3353c6ca0281b19356d&format=llm_user) ## Ozonetel Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Support** - Documentation - Community Support - Professional Support **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management ## Top Ozonetel Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,481 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,509 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews)