--- title: Ozonetel Reviews meta_title: 'Ozonetel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 625 reviews by the users' company size, role or industry to find out how Ozonetel works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 625 scale: '5' date_modified: '2026-08-04' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Ozonetel Reviews **Vendor:** Ozonetel **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.6/5.0 **Total Reviews:** 625 ## About Ozonetel Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries. ## Ozonetel Pros & Cons **What users like:** - Users find Ozonetel's **ease of use** remarkable, enabling quick setup and convenient management of calls and recordings. (134 reviews) - Users value Ozonetel's **versatile call handling features** , enjoying convenience in managing both inbound and outbound communications. (95 reviews) - Users value the **effective call management** in Ozonetel, enhancing their ability to handle customer inquiries with ease. (86 reviews) - Users value the **excellent call quality** of Ozonetel, ensuring smooth communication and efficient call management. (69 reviews) - Users praise the **excellent customer support** of Ozonetel, highlighting its seamless integration and user-friendly navigation. (57 reviews) - Users value the **efficiency** of Ozonetel, noting quick connections and improved productivity in their workflow. (54 reviews) - Users find Ozonetel's **reliable network and useful features** enhance their calling experience and support efficiency. (52 reviews) - Users praise the **intuitive interface** of Ozonetel, making communication seamless and hassle-free. (48 reviews) - Call Recording (47 reviews) - User Interface (46 reviews) **What users dislike:** - Users find **call issues** such as delays and drops frustrating, impacting the overall customer experience. (61 reviews) - Users experience **connection issues** that lead to delays and unreliable support, impacting their overall experience with Ozonetel. (61 reviews) - Users experience **call connectivity issues** , including voice problems and delays, impacting the overall functionality of Ozonetel. (41 reviews) - Users often experience **connectivity issues** with Ozonetel, including long wait times and frequent disconnections during calls. (41 reviews) - Users experience **technical issues** like voice problems and call drops, affecting the overall functionality and experience. (38 reviews) - Poor Connectivity (29 reviews) - Users experience **slow loading** times with Ozonetel, leading to frustrating delays and interruptions during calls. (29 reviews) - Limited Connectivity (25 reviews) - Delays (23 reviews) - Slow Performance (23 reviews) ## Ozonetel Reviews ### 1. There are some bugs and lags that need to be fixed other than that the crm is great **Rating:** 3.5/5.0 stars **Reviewed by:** Harshada R. | caller, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2024 **What do you like best about Ozonetel?** visible my Performance stack....also check over all break report **What do you dislike about Ozonetel?** Call takes time to dial, sometimes comment is not visible. whenever dlr hangs **What problems is Ozonetel solving and how is that benefiting you?** There are some bugs and lags that need to be fixed other than that the crm is great ### 2. User Friendly Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2025 **What do you like best about Ozonetel?** Very Easy To Use. Great UI. Incredible Connectivity. **What do you dislike about Ozonetel?** It does not have iOS support yet though safari browser. **What problems is Ozonetel solving and how is that benefiting you?** It's solving the barrier between consumer and the provider. It's benefiting the industry through it's seamless connectivity. ### 3. A good and easy to use platform for all the telecalling purpose **Rating:** 5.0/5.0 stars **Reviewed by:** George J. | Lead IT Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Ozonetel?** User interface is really good. Very easy to handle and monitor the calls and configure the settings. **What do you dislike about Ozonetel?** Resolution time could have been better in some cased especially where core technology is used. **What problems is Ozonetel solving and how is that benefiting you?** All telephony services including sales, follow ups, after sale support etc. ### 4. Easy to operate user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Vishal P. | Customer Care Executive, Business Supplies and Equipment, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Ozonetel?** easy to operate and easy to login and logout it helps to enhance customer experience **What do you dislike about Ozonetel?** nothing.. everything is good with Ozonetel CloudAgent **What problems is Ozonetel solving and how is that benefiting you?** no there is no problem ### 5. Calling is very good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Ozonetel?** We have got the best service everytime. Best response everytime. **What do you dislike about Ozonetel?** Nothing major. Ivr designing is not understandable. **What problems is Ozonetel solving and how is that benefiting you?** OA are able to do calls very smoothly now. ### 6. ozonetel Reveiw **Rating:** 4.5/5.0 stars **Reviewed by:** Sadhana T. | Inside sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Ozonetel?** We can track the reports easily. We can check the details, Associate. **What do you dislike about Ozonetel?** we require a good internet connection to operate it. **What problems is Ozonetel solving and how is that benefiting you?** We can check the report . run the progressive calling and avoid manual dailling. Its very beneficial for callers ### 7. If the team has used other systems, it could be useful to compare experiences. **Rating:** 4.5/5.0 stars **Reviewed by:** Ankita V. | CRM Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Ozonetel?** When functioning properly, Ozonetel has likely helped your team handle a high volume of customer calls smoothly, ensuring that no calls are missed or dropped. **What do you dislike about Ozonetel?** When connectivity issues arise, Ozonetel's support team might not always resolve them promptly **What problems is Ozonetel solving and how is that benefiting you?** Support for Remote Teams: Ozonetel’s cloud-based platform likely enables your team to manage calls effectively, even when working remotely or from different locations. ### 8. The best tool for calls and support **Rating:** 5.0/5.0 stars **Reviewed by:** Karthik J. | Customer Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Ozonetel?** Ozone tell provides the best tool to call the customer and smooth implementaion the customer support provided is a top notch and it has ease of use features like call listening and recording even with high frequency of use the tool runs smoothly and very easy to integrate with any tool **What do you dislike about Ozonetel?** nothing needed as of now every thing looks fine **What problems is Ozonetel solving and how is that benefiting you?** Ozone tell is the best tool compared to any of other tools as the tools is very smooth to use and doesnot lag even while the packets drop and pickup and the call recodrings are very easy to access where is gives best user experince. ### 9. user-friendly interface **Rating:** 4.0/5.0 stars **Reviewed by:** Gursheen K. | Customer support consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Ozonetel?** Excellent customer support-The Ozonetel support team is responsive and efficient, providing prompt assistance and resolutions when needed. **What do you dislike about Ozonetel?** Call are not connected properly- At times, the system goes blank unexpectedly, leading to missed or delayed calls, which impacts our ability to provide timely support to our customers. **What problems is Ozonetel solving and how is that benefiting you?** Reliable Call Center Solutions: Ozonetel provides a stable and feature-rich platform for managing inbound and outbound calls efficiently, supporting business continuity. ### 10. Very high quality **Rating:** 4.5/5.0 stars **Reviewed by:** Sourav D. | IT Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Ozonetel?** Very low downtime and support team give same time support **What do you dislike about Ozonetel?** new agents download in csv file because it is not showing all details **What problems is Ozonetel solving and how is that benefiting you?** it makes changes as we need ### 11. BEST SOFTWARE USED TILL DATE **Rating:** 4.5/5.0 stars **Reviewed by:** SHIVAM K. | CUSTOMER SUPPORT ASSOCIATE, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Ozonetel?** THE USER INTERFACE IS VERY NICE AND VERY MUCH EASY TO UNDERSTAND. **What do you dislike about Ozonetel?** SOME TIMES THE CLOUDAGENT AUTOMATICALLY REFRESHES AND AGAIN WE HAVE TO LOGIN. **What problems is Ozonetel solving and how is that benefiting you?** OZONETEL HELPS IN TRACKING THE DAILY DATA AS WELL AS THE DAILY WORKING HYGINE. ### 12. It's good to use and easy to take report **Rating:** 4.5/5.0 stars **Reviewed by:** Ayisha S. | Senior lead qulifier, Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2025 **What do you like best about Ozonetel?** It's easy to audit calls and take report **What do you dislike about Ozonetel?** Sometimes its get glitch network issue also **What problems is Ozonetel solving and how is that benefiting you?** It's good to work easy ### 13. Good to work on ozonetel **Rating:** 4.5/5.0 stars **Reviewed by:** Pradeep V. | Sales And Purchasing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Ozonetel?** It is ease of Use and menus are user friendly **What do you dislike about Ozonetel?** I am satisfaid with the services and i dont have any dislike points to say **What problems is Ozonetel solving and how is that benefiting you?** A databas of the customers can be connected automatically ### 14. Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Tanvi F. | Disbursement Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Ozonetel?** Very efficient and easy to use. It is very helful. **What do you dislike about Ozonetel?** Sometimes we face issues in DID. Due to this work hampers. **What problems is Ozonetel solving and how is that benefiting you?** Easy to understand and very helpful to communicate with the customers. ### 15. very good **Rating:** 5.0/5.0 stars **Reviewed by:** aniketh s. | sr quality analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Ozonetel?** the clarity we get while using ozonetel is very good **What do you dislike about Ozonetel?** There is no such issues that I have faced till date **What problems is Ozonetel solving and how is that benefiting you?** Its solving the data gathering that is happening in a rapid rate and its really helpful ### 16. Ozonetel **Rating:** 5.0/5.0 stars **Reviewed by:** Shashi K. | Customer Support Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Ozonetel?** The best thing about ozonetel is its very easy to work and easy to handel never gets stuck its very smooth to use. **What do you dislike about Ozonetel?** Some times it gets loged out by its own the only thing is not good in it thats it **What problems is Ozonetel solving and how is that benefiting you?** the problem which has been solved is now we can easily help our customers without any delay and without any lag or bug it connects quickly that is benefiting for me and my team. ### 17. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Suraj P. | Deputy manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Ozonetel?** user friendly Detailed report best in industry **What do you dislike about Ozonetel?** Telephonic issues DID issues Can do better in customer experience **What problems is Ozonetel solving and how is that benefiting you?** Easy tracking for calls and agent productivity ### 18. BEST CLOUD AGENT **Rating:** 5.0/5.0 stars **Reviewed by:** Mohanish P. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Ozonetel?** Good Calling Services Clever IVR Effective dialers **What do you dislike about Ozonetel?** Can do better in terms of customer satisfaction **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel cloud agent is easy to understand and easy to access. ### 19. It is good to work on cloud agent **Rating:** 5.0/5.0 stars **Reviewed by:** Keerthi T. | Customer support executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Ozonetel?** Cloud agent is good to handle calls and call link timing date some reference numbers **What do you dislike about Ozonetel?** Sometimes will be getting error kind of application failed, websocket failed due to technical issues so our team when they send a mail or inform to the ozonetel team they will fix and give resolution to us. **What problems is Ozonetel solving and how is that benefiting you?** Application failed or websocket failed when we receive a error team as to send mail to fix the issue to get resolution ### 20. overlapping of calls **Rating:** 4.0/5.0 stars **Reviewed by:** Tanveer A. | Senior Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Ozonetel?** required minimum details to get logged in **What do you dislike about Ozonetel?** overlapping of calls during the heavy flow **What problems is Ozonetel solving and how is that benefiting you?** Able to reconnect customer just by switching calling mode from inbound to manual ### 21. Amazing Experience!! **Rating:** 5.0/5.0 stars **Reviewed by:** Shivani D. | CRM associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Ozonetel?** The call quality and multiple reporting features is what makes Ozonetel distinguished!The connectivity that it acheives has really been a turning point for us!The customer support is readily available to resolve queries at all times. **What do you dislike about Ozonetel?** This is yet to be discovered , currently we have no issues with services. **What problems is Ozonetel solving and how is that benefiting you?** The following features of Ozonetel really helped us: 1. Easy and accurate reporting structure. 2.User friendly customisations are available. 3.Agent level productivity can be measured and monitored via ozonetel. ### 22. I would love to work with Ozonetle because it's an amazing to call **Rating:** 5.0/5.0 stars **Reviewed by:** Manyatha J. | Customer executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Ozonetel?** There is no network issue and very easy to call and communicate..very best and friendly to use. There is no disturbance during the call very good to use. Easy to find call links and easy to track the call reports on time.very good to attend inbound calls. **What do you dislike about Ozonetel?** Sometimes I get issue while putting the call on hold **What problems is Ozonetel solving and how is that benefiting you?** Its it good to use and some times getting issue during holding the call ### 23. There are some bugs and lags that need to be fixed other than that the crm is great **Rating:** 5.0/5.0 stars **Reviewed by:** Tejas S. | caller, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2024 **What do you like best about Ozonetel?** THE DIRECT CLICK CALL PART WHERE YOU ARE SUPPOSED TO CLICK ON LEADS NUMBER AND IT DIRECTLY HIT THE CALL **What do you dislike about Ozonetel?** dispo part where sometime we cant dispo the call and when on progressive the call take more than 30 **What problems is Ozonetel solving and how is that benefiting you?** fixing bugs and lags ### 24. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Gowthaman C. | Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2025 **What do you like best about Ozonetel?** Ease of access. Simple and any one can use it. **What do you dislike about Ozonetel?** I Don't like the colour of the dashboard. **What problems is Ozonetel solving and how is that benefiting you?** Very easy to dial and transfer the call to the other department. Because of this feature my time saved. ### 25. Number of Features **Rating:** 4.0/5.0 stars **Reviewed by:** Kavita D. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Ozonetel?** 1. Customer support- always ready for the support 2. Fast reply **What do you dislike about Ozonetel?** We are trying to call ozonetel customer support number but some time they are not receiveing the call. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel CloudAgent provides an integrated call center solution with features like automated call distribution (ACD), interactive voice response (IVR), and skill-based routing. This ensures that calls are directed to the right agents, reducing wait times and improving the customer experience ### 26. Powerful Features, Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Vinod S. | Customer Success Relationship Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Ozonetel?** Manage calls, emails, texts, social media messages, and potentially other channels (depending on your plan) from a single, unified platform. This streamlines workflows and eliminates the need to switch between separate systems. **What do you dislike about Ozonetel?** While CloudAgent offers some customization options, it might feel restrictive compared to highly customizable contact center solutions. This could be an issue if you have specific workflows or integrations that require a more tailored approach. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel CloudAgent tackles communication headaches for businesses. It streamlines workflows by managing calls, emails, texts, and social media in one place. Automatic call routing gets customers to the right agent fast, and clear call quality ensures smooth communication. Built-in analytics give valuable insights to improve efficiency and customer satisfaction. While scalability might have limitations for very large companies, CloudAgent can be a powerful tool for many businesses to boost efficiency, improve customer experience, and potentially save costs. ### 27. Best Dialer i have every used in my career **Rating:** 5.0/5.0 stars **Reviewed by:** Jaydeep K. | Manager operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Ozonetel?** Mostly i am linking the barging option , reports option and the reports directly send to our emails. Further your reports are showing that IVR disconnects and all other sorting of agent timing breaks and everything. its easy for us to track all of the things in one place. **What do you dislike about Ozonetel?** Mostly sometimes i dislike the level of reply from your team . whenever we raised anything we require a solution on time but didnt received it. work on customer service **What problems is Ozonetel solving and how is that benefiting you?** They are actually providing all the service in one place , dialler option , inbound& Outbound tracking and All the reports in one place. ### 28. Simply Cool for Inbound and Outbound Voice Process **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay P. | Customer Support Executive, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Ozonetel?** Notification Ring when the Inbound Call comes in **What do you dislike about Ozonetel?** It requires too strong Internet Connection. So please work on reducing this Cloud Agent's data consumption **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel provides Call history and call recordings for primary level executives which reduces extra efforts and time. In Oubound Voice Process some Host Hybrid numbers are available through which we can reach out our customers ### 29. The Ultimate Cloud Telephony & CCaaS Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Ozonetel?** CloudAgent is a plug-and-play solution that doesn’t require heavy infrastructure, making it easy for businesses to set up. **What do you dislike about Ozonetel?** A few users mention delays in resolving technical queries, especially for complex issues. **What problems is Ozonetel solving and how is that benefiting you?** CloudAgent integrates voice, chat, email, and social media into one platform, ensuring seamless customer interactions across multiple channels. ### 30. G2 reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Preethi R. | Head of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Ozonetel?** The live dashboard and the report downloads and other agent features. Quick customer support. **What do you dislike about Ozonetel?** No access to historical data. IVR implementation seems to be little complicated **What problems is Ozonetel solving and how is that benefiting you?** We manage inbound and outbound calls and this helps in live monitoring, which was not available with the earlier service provider. A lot of agent and contact centre are accessible for analaysis ### 31. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Ayisha S. | Customer support, Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2025 **What do you like best about Ozonetel?** We can take any report in ozonetel its easy **What do you dislike about Ozonetel?** Sometimes its get glitch not open the dashboard **What problems is Ozonetel solving and how is that benefiting you?** yes its benefit to take report for each and every single ### 32. I had good experience will using it's very easy to learn and use **Rating:** 5.0/5.0 stars **Reviewed by:** Chaitra L. | Customer executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Ozonetel?** It's very helpful while taking calls and pulse wand transferring it's very easy to use and convenient **What do you dislike about Ozonetel?** There noting to dislike it we're good thing to use and not complicated to use this we can learn easily to use this **What problems is Ozonetel solving and how is that benefiting you?** I can make note of customer and there problems so we can understand better ### 33. Ozonetel is really beneficial for managing large volumes of calls efficiently. **Rating:** 5.0/5.0 stars **Reviewed by:** Tripti S. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Ozonetel?** The intuitive and user-friendly interface of Ozonetel CloudAgent. It allows for easy navigation and management of call center operations, which is a significant advantage for teams with varying levels of technical expertise. The platform provides comprehensive analytics and reporting tools that give insights into call center performance and customer interactions. This data is crucial for businesses to make informed decisions and improve service quality. Indeed making it best for customer support and bring ease of implementation. **What do you dislike about Ozonetel?** My experience for ozonetel was smooth. Nothing much to dislike. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel CloudAgent provides a versatile and efficient solution for Plum Insurance's customer support team. It offers scalability to handle fluctuating call volumes and cost savings by eliminating the need for physical infrastructure. The system enhances customer experience with quick, organized call management and supports remote work flexibility. Integration with existing CRM tools allows personalized customer interactions. Real-time analytics aid in strategic decision-making, while AI capabilities streamline routine tasks. Ensuring compliance and data security is key in the sensitive insurance sector, and Ozonetel delivers this alongside multi-channel support. Overall, it boosts both customer satisfaction and agent productivity. ### 34. Ozontel review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Ozonetel?** Easy to use user-friendly ui easy to handle.we can reschedule calls and we will notify the pending calls by callbacks anyone can easily handle the tool. **What do you dislike about Ozonetel?** Some times the ageng mode will be automatically disable. **What problems is Ozonetel solving and how is that benefiting you?** Easily contact customer through the tool ### 35. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Anji Y. | creditsaison, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2024 **What do you like best about Ozonetel?** Ozonetel is good dailer call back rememder message **What do you dislike about Ozonetel?** Ozonetel is very slow some issue and lag **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel some time issue and problem and fast resolve some problem ### 36. I got such a good experience from the ozentel like easi to find follow up customers **Rating:** 4.5/5.0 stars **Reviewed by:** Muskan T. | Customer support, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Ozonetel?** Easy to find customer general details and what the customer have checkout from website, Easy to place the order from the ozentel as well. **What do you dislike about Ozonetel?** We can't able to take the call and place the order at the same time, also for payment link it will take some time **What problems is Ozonetel solving and how is that benefiting you?** Easily we can find out the customer details while placing the order if the customer have filled the details from the website, we can do follow up direct from ozentel, also we can see which procduct the customer has checkout. ### 37. A very smooth experience and easy to use features in ozonetal **Rating:** 5.0/5.0 stars **Reviewed by:** Prateek B. | Customer support agent, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Ozonetel?** Easy transfer options ,Time saving , and can check recording by self **What do you dislike about Ozonetel?** Nothing as such, No complaint as of now, Will see in future **What problems is Ozonetel solving and how is that benefiting you?** Wwe can check our own recording which makes it easyto use , No need to ask for recording , we can self audit calls ### 38. it is an good dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Balasundar P. | BPO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2024 **What do you like best about Ozonetel?** it is best to dial and tagging the call **What do you dislike about Ozonetel?** after dialing it takes too much time to connect the call **What problems is Ozonetel solving and how is that benefiting you?** it helps for quick disposition ### 39. Very good service, easy to make calls but we would little more features **Rating:** 3.5/5.0 stars **Reviewed by:** Neha K. | Team lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Ozonetel?** That we can easily make calls and check break reports and get calls reports easily and listen to the recordings as well **What do you dislike about Ozonetel?** May be we need faster support when we face an issue **What problems is Ozonetel solving and how is that benefiting you?** We can record calls and get the data of every details asap ### 40. Very good **Rating:** 4.0/5.0 stars **Reviewed by:** Abhay R. | Senior Information Technology Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Ozonetel?** Quick resolution of all problems and very low downtime **What do you dislike about Ozonetel?** New cloud agent ozontel is not much better than in-ccass **What problems is Ozonetel solving and how is that benefiting you?** They are doing many changes as we required ### 41. Regarding the ozontel **Rating:** 4.0/5.0 stars **Reviewed by:** Maruthi P. | inside sales associate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2024 **What do you like best about Ozonetel?** i like most of the times it capture the call on immediate basis and we can esaily integrate with crm and we can redial the numbers very easily and we can check misssed dial outs again **What do you dislike about Ozonetel?** need to implement more call diversion may not working pproperly transfering options to the agentand interface need to change **What problems is Ozonetel solving and how is that benefiting you?** i can easily dial the missed dial outs by it i am getting the good propsects ### 42. Best Software **Rating:** 5.0/5.0 stars **Reviewed by:** Tanisha N. | Executive, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Ozonetel?** The user friendly interface crystal clear voice quality and seamless connectivity. The ease of use and flexibility of your system have significantly enhanced our communication. **What do you dislike about Ozonetel?** Nothing much to dislike about the software **What problems is Ozonetel solving and how is that benefiting you?** Streamlined communication, cost effectiveness, scalability, integrations overall it helps businessess to streamline communication process, improve customer service and acheive better results. ### 43. Ozental Calling **Rating:** 4.5/5.0 stars **Reviewed by:** Neha R. | executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Ozonetel?** Appreciate its scalability, ease of use, and the ability to streamline communication processes. **What do you dislike about Ozonetel?** almost every thing is good about Ozental cloud agent no problem **What problems is Ozonetel solving and how is that benefiting you?** The platform allows users to call flows, and other settings to align with specific business requirements, providing a tailored solution. ### 44. Ozontel review **Rating:** 5.0/5.0 stars **Reviewed by:** arun K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Ozonetel?** It"s ease to configure and so good to use for our user interface and very support team to suppport any time and call frequency is so good and all over india and outsite of india to implementtation is very ease the feature of this download all report is very easy. **What do you dislike about Ozonetel?** SIP disconnect issue occurs very frequently. **What problems is Ozonetel solving and how is that benefiting you?** It's very importated to make call all internation user and we are call any agency in india or out of india and track live call performace to all the user ### 45. Easy to Use interface **Rating:** 5.0/5.0 stars **Reviewed by:** Hemant K. | Manager Operation, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2024 **What do you like best about Ozonetel?** Customize agent dashboards for improved productivity. **What do you dislike about Ozonetel?** There is nothing to dislike about ozonetel. **What problems is Ozonetel solving and how is that benefiting you?** Enhanced call handling, reduced wait times, and personalized interactions lead to higher customer satisfaction. ### 46. I will share with friends and colleague.I will tell about the Ozonetel through various Platform **Rating:** 5.0/5.0 stars **Reviewed by:** shahnawaz n. | Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Ozonetel?** It is easy to Access. Easy to work. Fastest working,Numbers of features is there. It helps to suppot with customer.. Implementation of work with this easy ..frequently use but never hang..Integration is good **What do you dislike about Ozonetel?** I dont have dislike still.. In future any problem is coming the suggest at that time. **What problems is Ozonetel solving and how is that benefiting you?** It is benifit for us to manage all the data quickly because it provide me auto dailing.It save our time. Ozonetel manage working timming also to perform Better Output.. ### 47. easy to use calling and placed the order **Rating:** 4.5/5.0 stars **Reviewed by:** Rinki P. | sale accusative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Ozonetel?** easly follow our follow up leads and calling also **What do you dislike about Ozonetel?** its take too more time relode llike some time it was take 1 min **What problems is Ozonetel solving and how is that benefiting you?** ozonetel cloud agent is benefitis for both calling and placing the order ### 48. Connection Success Rate **Rating:** 5.0/5.0 stars **Reviewed by:** Vinay K. | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Ozonetel?** It is a very reliable and effective calling solution which provides very good service in terms of technical support. They used CTI Integrations with advanced features. **What do you dislike about Ozonetel?** In some locations like China, the connection is still not as reliable as intended. **What problems is Ozonetel solving and how is that benefiting you?** 1- With the help of Ozonetel, we can communicate across the globe with our business agents. 2- Centralized control over all agents' performance. 3- Set quality parameters from the customer service point of view. 4- Fetch production reports to have an idea about the overall production success rate. ### 49. Ozonetel cloud Agent Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Arush J. | Subject Matter Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Ozonetel?** Best thing about ozonetel cloud agent it provides call centre solutions that helps to connect with customers via internet and provide business solutions **What do you dislike about Ozonetel?** Least thing i dont like about the ozonetel is we cannot push data manually and through api at the same time **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel benefiting us by providing a software which not only provides outbound, inbound calling but also help to access the chat which is help in growing the business. ### 50. Very fabulous Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Khushboo P. | consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Ozonetel?** Very easy to use , works amazing . data is easy to record . **What do you dislike about Ozonetel?** sometimes there is network issue . gets log out sometimes . **What problems is Ozonetel solving and how is that benefiting you?** We get the solution very quickly which does bother our working . ## Ozonetel Discussions - [How to add / change IVR options from admin login?](https://www.g2.com/discussions/how-to-add-change-ivr-options-from-admin-login) - 2 comments, 1 upvote - [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments - [View Ozonetel pricing details and edition comparison](https://www.g2.com/products/ozonetel/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+17%3A06%3A07+-0500&secure%5Bsession_id%5D=af77e2bb-998b-4dc5-b450-5ab77312822b&secure%5Btoken%5D=2b3349e8a7b945836f70a57a0ed2357f43c95a41ee10031552de957b2e0d4128&format=llm_user) ## Ozonetel Integrations - [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Ozonetel Features **** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties - Alerts/Notifications - Computer Telephony Integration **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Support** - Documentation - Community Support - Professional Support **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management ## Top Ozonetel Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews)