Compare Exotel Customer Communication Platform and Ozonetel 
At a Glance
Market Segments
Mid-Market (44.3% of reviews)
Mid-Market (62.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Exotel Customer Communication Platform
Star Rating
(89)4.4 out of 5
Market Segments
Mid-Market (44.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Browse all 3 pricing plansOzonetel
Star Rating
(624)4.6 out of 5
Market Segments
Mid-Market (62.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about OzonetelSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Ozonetel excels in overall user satisfaction, reflected in its higher G2 Score compared to Exotel. Users appreciate its omnichannel capabilities, integrating voice, SMS, WhatsApp, and chat into one platform, which enhances communication efficiency.
- Users say that Exotel offers a flexible and scalable solution, particularly for businesses needing robust omnichannel support. Reviewers highlight its effectiveness in managing leads and customer service workflows, such as IVR and automation, making it a strong contender for those focused on customer engagement.
- Reviewers mention that Ozonetel's support is notably responsive, with many users reporting that technical issues are resolved quickly, often before the expected turnaround time. This level of support contributes to a more seamless user experience, especially for businesses that rely heavily on communication tools.
- According to verified reviews, Exotel shines in its ease of integration, allowing businesses to connect with customers across multiple channels effortlessly. Users appreciate how easily it integrates with existing systems, which can be a significant advantage for companies looking to streamline their operations.
- Users highlight that while both platforms offer strong features, Ozonetel's comprehensive toolset—including call recording and high call volume handling—caters to diverse business needs, making it particularly suitable for larger organizations or those with complex communication requirements.
- G2 reviewers note that Exotel has a slightly higher score in ease of administration, which can be beneficial for teams managing the platform. However, Ozonetel's overall user experience, including its intuitive setup and integration capabilities, often outweighs this advantage for many users.
Pricing
Entry-Level Pricing
Exotel Customer Communication Platform
No pricing availableOzonetel
No pricing availableFree Trial
Exotel Customer Communication Platform
Free Trial is available
Ozonetel
Free Trial is available
Ratings
Meets Requirements
8.5
66
8.9
554
Ease of Use
8.8
66
9.1
564
Ease of Setup
9.0
41
9.1
397
Ease of Admin
9.2
37
9.0
265
Quality of Support
8.1
66
9.0
554
Has the product been a good partner in doing business?
8.6
37
9.2
259
Product Direction (% positive)
8.6
65
9.6
555
Features by Category
Dialing Options
Not enough data
9.1
148
|
Verified
Not enough data
9.1
153
|
Verified
Not enough data
Not enough data
Agent Tools
Not enough data
8.6
135
|
Verified
Not enough data
8.9
140
|
Verified
Not enough data
9.2
149
|
Verified
Automation
Not enough data
8.8
126
|
Verified
Not enough data
9.0
134
|
Verified
Not enough data
8.8
126
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.5
22
Not enough data
9.4
21
Not enough data
9.2
22
Knowledge Management
Not enough data
9.2
22
Not enough data
9.1
22
Not enough data
9.2
22
Compliance
Not enough data
9.3
24
Not enough data
9.2
23
Not enough data
9.3
23
Not enough data
9.2
22
Customer Support
Not enough data
8.8
23
Not enough data
9.4
23
Not enough data
9.2
23
Data Security
Not enough data
9.4
24
Not enough data
9.3
24
Not enough data
9.4
24
Not enough data
9.3
24
Administration
Not enough data
9.3
21
Not enough data
9.2
21
Not enough data
9.3
22
Generative AI
Not enough data
9.3
14
Channels
Not enough data
9.1
202
|
Verified
Not enough data
8.9
177
Not enough data
8.8
164
|
Verified
Not enough data
8.6
170
|
Verified
Not enough data
8.8
170
Generative AI
Not enough data
8.5
122
Functions
Not enough data
8.9
193
|
Verified
Not enough data
9.0
193
|
Verified
Not enough data
9.1
192
|
Verified
Not enough data
8.8
174
Not enough data
9.1
188
|
Verified
Not enough data
9.2
197
|
Verified
Not enough data
9.0
191
Not enough data
9.0
179
|
Verified
Agentic AI - Contact Center
Not enough data
9.3
10
Not enough data
8.8
12
Not enough data
9.5
10
Not enough data
9.7
10
Administrative
Not enough data
8.8
193
|
Verified
Not enough data
9.1
204
|
Verified
Not enough data
9.1
209
|
Verified
Not enough data
9.0
187
|
Verified
Not enough data
9.1
188
|
Verified
Functionality
9.4
6
9.0
146
9.3
5
9.0
142
9.7
6
9.0
133
Support
9.7
5
9.0
129
9.0
5
9.0
133
8.7
5
9.2
136
Platform
Not enough data
9.0
151
Not enough data
8.9
150
Not enough data
9.0
154
Not enough data
9.1
155
Not enough data
9.1
155
Not enough data
9.2
155
Not enough data
9.2
150
Generative AI
Not enough data
8.8
103
Workforce Management
Not enough data
9.1
156
Not enough data
9.2
154
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
157
Not enough data
9.3
158
Customer Support
Not enough data
8.8
42
Not enough data
8.8
41
Not enough data
9.0
43
Automation
Not enough data
9.0
45
Not enough data
9.0
43
Not enough data
9.1
43
Artificial Intelligence
Not enough data
9.1
42
Not enough data
8.9
43
Not enough data
8.8
43
Generative AI
Not enough data
8.4
17
Not enough data
8.7
17
Not enough data
8.0
17
Communication
Not enough data
8.7
24
|
Verified
Not enough data
9.2
24
|
Verified
Not enough data
8.3
23
Not enough data
8.3
24
|
Verified
Not enough data
8.6
24
Internal Use
Not enough data
8.7
27
|
Verified
Not enough data
8.5
23
|
Verified
Not enough data
8.9
25
Not enough data
8.8
25
Not enough data
8.6
23
|
Verified
Not enough data
9.2
23
|
Verified
Generative AI
Not enough data
8.9
57
Self-Service Experience
Not enough data
9.3
86
Not enough data
9.2
85
Not enough data
8.9
82
Not enough data
9.0
82
Not enough data
Feature Not Available
Self-Service Platform
Not enough data
9.1
83
Not enough data
9.1
88
Not enough data
8.9
83
Not enough data
9.1
91
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Generative AI
Not enough data
9.4
13
Agentic AI - Outbound Call Tracking
Not enough data
9.2
6
Not enough data
9.4
6
Calling
Not enough data
9.2
162
Not enough data
8.5
143
Not enough data
9.2
155
Not enough data
9.4
156
Not enough data
10.0
6
Contacts
Not enough data
8.9
149
Not enough data
8.7
145
Not enough data
8.8
147
Insights
Not enough data
8.8
143
Not enough data
9.1
151
Not enough data
8.7
139
Not enough data
8.5
139
Not enough data
8.6
137
Not enough data
8.7
5
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Exotel Customer Communication Platform and Ozonetel are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
Exotel Customer Communication Platform is categorized as RCS Business Messaging
Reviews
Reviewers' Company Size
Exotel Customer Communication Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ozonetel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
12.5%
Financial Services
11.4%
Primary/Secondary Education
9.1%
Consumer Services
6.8%
Computer Software
6.8%
Other
53.4%
Financial Services
14.7%
Hospital & Health Care
8.4%
Consumer Services
7.3%
Education Management
7.1%
Insurance
6.5%
Other
56.1%
Alternatives
Discussions
Exotel Customer Communication Platform has no discussions with answers
What is Ozonetel CloudAgent used for?
2 Comments
Official Response from Ozonetel
It is used as an omnichannel CX platform for enabling customer communications for functions such as marketing, sales, customer support and service and others. Read more
How to add / change IVR options from admin login?
2 Comments
Official Response from Ozonetel
We can enable the IVR module to the client account.
Admin can choose from the drop down menu. Easy to create an IVR flow and map them to the campaign...Read more
Ozonetel has no more discussions with answers
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