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At a Glance
Market Segments
Mid-Market (45.3% of reviews)
Mid-Market (62.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Exotel Customer Communication Platform
Star Rating
(86)4.3 out of 5
Market Segments
Mid-Market (45.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Browse all 3 pricing plansOzonetel
Star Rating
(617)4.6 out of 5
Market Segments
Mid-Market (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about OzonetelSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Exotel's "Quality of Support" is rated at 8.0, which is lower than Ozonetel's 9.0, indicating that Ozonetel may provide a more responsive and helpful support experience.
- Reviewers mention that Ozonetel's "Ease of Use" is rated at 9.1, while Exotel's is slightly lower at 8.8, suggesting that Ozonetel's interface may be more intuitive for everyday users.
- G2 users highlight that Exotel excels in "Database Management" with a score of 9.4, which may appeal to organizations that prioritize data handling capabilities, whereas Ozonetel's score in this area is not specified.
- Users on G2 note that Ozonetel's "Omnichannel" capabilities are rated at 9.1, which may provide a more seamless experience across different communication channels compared to Exotel's 9.1, indicating a competitive edge in this area.
- Reviewers say that Ozonetel's "AI Text Summarization" feature is rated at 9.4, which is higher than Exotel's 8.4, suggesting that Ozonetel may offer more advanced AI capabilities for summarizing communications.
- Users report that Exotel's "Call Recording" feature is rated at 9.4, which is on par with Ozonetel's 9.4, indicating that both platforms provide robust call recording functionalities that meet user expectations.
Pricing
Entry-Level Pricing
Exotel Customer Communication Platform
No pricing availableOzonetel
No pricing availableFree Trial
Exotel Customer Communication Platform
Free Trial is available
Ozonetel
Free Trial is available
Ratings
Meets Requirements
8.5
64
8.9
546
Ease of Use
8.8
64
9.1
556
Ease of Setup
8.9
39
9.1
389
Ease of Admin
9.2
36
9.0
264
Quality of Support
8.1
64
9.0
546
Has the product been a good partner in doing business?
8.6
36
9.2
258
Product Direction (% positive)
8.5
63
9.6
547
Features by Category
Dialing Options
Not enough data
9.1
148
|
Verified
Not enough data
9.1
153
|
Verified
Not enough data
Not enough data
Agent Tools
Not enough data
8.6
135
|
Verified
Not enough data
8.9
140
|
Verified
Not enough data
9.2
149
|
Verified
Automation
Not enough data
8.8
126
|
Verified
Not enough data
9.0
134
|
Verified
Not enough data
8.8
126
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.5
22
Not enough data
9.4
21
Not enough data
9.2
22
Knowledge Management
Not enough data
9.2
22
Not enough data
9.1
22
Not enough data
9.2
22
Compliance
Not enough data
9.3
24
Not enough data
9.2
23
Not enough data
9.3
23
Not enough data
9.2
22
Customer Support
Not enough data
8.8
23
Not enough data
9.4
23
Not enough data
9.2
23
Data Security
Not enough data
9.4
24
Not enough data
9.3
24
Not enough data
9.4
24
Not enough data
9.3
24
Administration
Not enough data
9.3
21
Not enough data
9.2
21
Not enough data
9.3
22
Generative AI
Not enough data
9.3
14
Channels
Not enough data
9.1
197
|
Verified
Not enough data
8.9
175
Not enough data
8.8
163
|
Verified
Not enough data
8.6
169
|
Verified
Not enough data
8.8
168
Generative AI
Not enough data
8.5
121
Functions
Not enough data
8.9
190
|
Verified
Not enough data
9.0
191
|
Verified
Not enough data
9.1
190
|
Verified
Not enough data
8.8
173
Not enough data
9.1
186
|
Verified
Not enough data
9.2
194
|
Verified
Not enough data
9.0
188
Not enough data
9.0
177
|
Verified
Agentic AI - Contact Center
Not enough data
9.3
9
Not enough data
8.9
9
Not enough data
9.4
9
Not enough data
9.6
9
Administrative
Not enough data
8.8
192
|
Verified
Not enough data
9.1
201
|
Verified
Not enough data
9.1
205
|
Verified
Not enough data
9.0
184
|
Verified
Not enough data
9.1
186
|
Verified
Functionality
9.3
5
9.1
145
9.3
5
9.0
141
9.7
5
9.0
133
Support
9.7
5
9.0
128
9.0
5
9.0
133
8.7
5
9.1
135
Platform
Not enough data
9.0
151
Not enough data
8.9
150
Not enough data
9.0
153
Not enough data
9.1
154
Not enough data
9.1
154
Not enough data
9.2
154
Not enough data
9.2
149
Generative AI
Not enough data
8.8
103
Workforce Management
Not enough data
9.1
155
Not enough data
9.2
153
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
156
Not enough data
9.2
157
Customer Support
Not enough data
8.8
42
Not enough data
8.8
41
Not enough data
9.0
43
Automation
Not enough data
9.0
44
Not enough data
9.0
43
Not enough data
9.1
43
Artificial Intelligence
Not enough data
9.1
42
Not enough data
8.9
43
Not enough data
8.8
43
Generative AI
Not enough data
8.4
17
Not enough data
8.7
17
Not enough data
8.0
17
Communication
Not enough data
8.7
24
|
Verified
Not enough data
9.2
24
|
Verified
Not enough data
8.3
23
Not enough data
8.3
24
|
Verified
Not enough data
8.6
24
Internal Use
Not enough data
8.7
27
|
Verified
Not enough data
8.5
23
|
Verified
Not enough data
8.9
25
Not enough data
8.8
25
Not enough data
8.6
23
|
Verified
Not enough data
9.2
23
|
Verified
Generative AI
Not enough data
8.9
57
Self-Service Experience
Not enough data
9.3
85
Not enough data
9.2
84
Not enough data
8.9
82
Not enough data
9.0
81
Not enough data
Feature Not Available
Self-Service Platform
Not enough data
9.1
83
Not enough data
9.1
88
Not enough data
8.9
83
Not enough data
9.1
89
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.4
13
Agentic AI - Outbound Call Tracking
Not enough data
9.2
6
Not enough data
9.4
6
Calling
Not enough data
9.2
161
Not enough data
8.5
142
Not enough data
9.2
154
Not enough data
9.4
155
Not enough data
10.0
5
Contacts
Not enough data
8.9
148
Not enough data
8.7
144
Not enough data
8.8
146
Insights
Not enough data
8.8
142
Not enough data
9.1
150
Not enough data
8.6
138
Not enough data
8.4
138
Not enough data
8.6
136
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Exotel Customer Communication Platform and Ozonetel are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
Exotel Customer Communication Platform is categorized as RCS Business Messaging
Reviews
Reviewers' Company Size
Exotel Customer Communication Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ozonetel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
12.8%
Financial Services
10.5%
Primary/Secondary Education
9.3%
Consumer Services
7.0%
Computer Software
7.0%
Other
53.5%
Financial Services
14.9%
Hospital & Health Care
8.2%
Consumer Services
7.4%
Education Management
7.0%
Health, Wellness and Fitness
6.5%
Other
56.0%
Alternatives
Discussions
Exotel Customer Communication Platform has no discussions with answers
What is Ozonetel CloudAgent used for?
2 Comments
Official Response from Ozonetel
It is used as an omnichannel CX platform for enabling customer communications for functions such as marketing, sales, customer support and service and others. Read more
How to add / change IVR options from admin login?
1 Comment
Official Response from Ozonetel
We can enable the IVR module to the client account.
Admin can choose from the drop down menu. Easy to create an IVR flow and map them to the campaign...Read more
Ozonetel has no more discussions with answers
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