# Exotel Customer Communication Platform vs Ozonetel Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Ozonetel excels in overall user satisfaction, reflected in its higher G2 Score compared to Exotel. Users appreciate its **omnichannel capabilities** , integrating voice, SMS, WhatsApp, and chat into one platform, which enhances communication efficiency.
- **Users say** that Exotel offers a flexible and scalable solution, particularly for businesses needing robust **omnichannel support**. Reviewers highlight its effectiveness in managing leads and customer service workflows, such as IVR and automation, making it a strong contender for those focused on customer engagement.
- **Reviewers mention** that Ozonetel's support is notably responsive, with many users reporting that technical issues are resolved quickly, often before the expected turnaround time. This level of support contributes to a more seamless user experience, especially for businesses that rely heavily on communication tools.
- **According to verified reviews** , Exotel shines in its ease of integration, allowing businesses to connect with customers across multiple channels effortlessly. Users appreciate how easily it integrates with existing systems, which can be a significant advantage for companies looking to streamline their operations.
- **Users highlight** that while both platforms offer strong features, Ozonetel's comprehensive toolset—including call recording and high call volume handling—caters to diverse business needs, making it particularly suitable for larger organizations or those with complex communication requirements.
- **G2 reviewers note** that Exotel has a slightly higher score in ease of administration, which can be beneficial for teams managing the platform. However, Ozonetel's overall user experience, including its intuitive setup and integration capabilities, often outweighs this advantage for many users.



| | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 89 | 624 | 
| **Largest Market Segment** | Mid-Market (44.3% of reviews) | Mid-Market (62.4% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Exotel Customer Communication Platform

Pros:
- Ease of Use (4 reviews)
- Easy Integrations (3 reviews)

Cons:
- Call Issues (3 reviews)
- Connectivity Issues (2 reviews)

### Ozonetel

Pros:
- Ease of Use (134 reviews)
- Features (95 reviews)

Cons:
- Call Issues (61 reviews)
- Connection Issues (60 reviews)

---
## Ratings Comparison
| Rating | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
  | **Meets Requirements** | 8.5 (66 reviews) | 8.9 (554 reviews) | 
  | **Ease of Use** | 8.8 (66 reviews) | 9.1 (564 reviews) | 
  | **Ease of Setup** | 9.0 (41 reviews) | 9.1 (397 reviews) | 
  | **Ease of Admin** | 9.2 (37 reviews) | 9.0 (265 reviews) | 
  | **Quality of Support** | 8.1 (66 reviews) | 9.0 (554 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (37 reviews) | 9.2 (259 reviews) | 
  | **Product Direction (% positive)** | 8.6 (65 reviews) | 9.6 (555 reviews) | 

---
## Pricing

### Exotel Customer Communication Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Ozonetel

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Exotel Customer Communication Platform** | N/A | N/A |
| **Ozonetel** | 8.9/10 | 163 |

#### Dialing Options

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Preview Dialing** | Not enough data | 9.1 (148 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 9.1 (153 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.6 (135 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.9 (140 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 9.2 (149 reviews) ✓ Verified | 

#### Automation

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.8 (126 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 9.0 (134 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.8 (126 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Exotel Customer Communication Platform** | N/A | N/A |
| **Ozonetel** | 9.3/10 | 25 |

#### Administration

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Database Management ** | Not enough data | 9.5 (22 reviews) | 
| **Data Workflows** | Not enough data | 9.4 (21 reviews) | 
| **Issue Management** | Not enough data | 9.2 (22 reviews) | 

#### Knowledge Management

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.2 (22 reviews) | 
| **Publishing Workflows** | Not enough data | 9.1 (22 reviews) | 
| **Analytics** | Not enough data | 9.2 (22 reviews) | 

#### Compliance

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Policies and Controls** | Not enough data | 9.3 (24 reviews) | 
| **Data Governance** | Not enough data | 9.2 (23 reviews) | 
| **Compliance** | Not enough data | 9.3 (23 reviews) | 
| **Auditing** | Not enough data | 9.2 (22 reviews) | 

#### Customer Support

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Intelligent Search** | Not enough data | 8.8 (23 reviews) | 
| **Suggestions** | Not enough data | 9.4 (23 reviews) | 
| **Decision Trees** | Not enough data | 9.2 (23 reviews) | 

#### Data Security

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 9.4 (24 reviews) | 
| **Data Transport** | Not enough data | 9.3 (24 reviews) | 
| **Access Management** | Not enough data | 9.4 (24 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 9.3 (24 reviews) | 

#### Administration

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Integrations** | Not enough data | 9.3 (21 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.2 (21 reviews) | 
| **Performance and Reliability** | Not enough data | 9.3 (22 reviews) | 

#### Generative AI

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 9.3 (14 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Exotel Customer Communication Platform** | N/A | N/A |
| **Ozonetel** | 9.0/10 | 231 |

#### Channels

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Voice** | Not enough data | 9.1 (202 reviews) ✓ Verified | 
| **Social** | Not enough data | 8.9 (177 reviews) | 
| **Web Chat** | Not enough data | 8.8 (164 reviews) ✓ Verified | 
| **Mobile SMS** | Not enough data | 8.6 (170 reviews) ✓ Verified | 
| **Email** | Not enough data | 8.8 (170 reviews) | 

#### Generative AI

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.5 (122 reviews) | 

#### Functions

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Session Routing** | Not enough data | 8.9 (193 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 9.0 (193 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 9.1 (192 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 8.8 (174 reviews) | 
| **Auto Dialer** | Not enough data | 9.1 (188 reviews) ✓ Verified | 
| **IVR** | Not enough data | 9.2 (197 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 9.0 (191 reviews) | 
| **Persistent Data** | Not enough data | 9.0 (179 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.3 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.5 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 9.7 (10 reviews) | 

#### Administrative

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.8 (193 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 9.1 (204 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 9.1 (209 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 9.0 (187 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | 9.1 (188 reviews) ✓ Verified | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Exotel Customer Communication Platform** | 9.3/10 | 7 |
| **Ozonetel** | 9.0/10 | 150 |

#### Functionality

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Ease Of Integration** | 9.4 (6 reviews) | 9.0 (146 reviews) | 
| **API Call Speed** | 9.3 (5 reviews) | 9.0 (142 reviews) | 
| **Communication Varieties** | 9.7 (6 reviews) | 9.0 (133 reviews) | 

#### Support

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Documentation** | 9.7 (5 reviews) | 9.0 (129 reviews) | 
| **Community Support** | 9.0 (5 reviews) | 9.0 (133 reviews) | 
| **Professional Support** | 8.7 (5 reviews) | 9.2 (136 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Exotel Customer Communication Platform** | N/A | N/A |
| **Ozonetel** | 9.1/10 | 167 |

#### Platform

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Omnichannel** | Not enough data | 9.0 (151 reviews) | 
| **Mobile Access** | Not enough data | 8.9 (150 reviews) | 
| **Queue Management** | Not enough data | 9.0 (154 reviews) | 
| **Call Routing** | Not enough data | 9.1 (155 reviews) | 
| **Call Back** | Not enough data | 9.1 (155 reviews) | 
| **IVR** | Not enough data | 9.2 (155 reviews) | 
| **Automatic Call Distribution** | Not enough data | 9.2 (150 reviews) | 

#### Generative AI

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.8 (103 reviews) | 

#### Workforce Management

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Call Monitoring** | Not enough data | 9.1 (156 reviews) | 
| **Performance Evaluation** | Not enough data | 9.2 (154 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Call Recording** | Not enough data | 9.3 (157 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.3 (158 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Exotel Customer Communication Platform** | N/A | N/A |
| **Ozonetel** | 8.9/10 | 48 |

#### Customer Support

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Text** | Not enough data | 8.8 (42 reviews) | 
| **Speech** | Not enough data | 8.8 (41 reviews) | 
| **Knowledge Base** | Not enough data | 9.0 (43 reviews) | 

#### Automation

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 9.0 (45 reviews) | 
| **Customization** | Not enough data | 9.0 (43 reviews) | 
| **Intelligent Routing** | Not enough data | 9.1 (43 reviews) | 

#### Artificial Intelligence

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Learning** | Not enough data | 9.1 (42 reviews) | 
| **Language** | Not enough data | 8.9 (43 reviews) | 
| **Conversational AI** | Not enough data | 8.8 (43 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Exotel Customer Communication Platform** | N/A | N/A |
| **Ozonetel** | 8.6/10 | 29 |

#### Generative AI

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.4 (17 reviews) | 
| **AI Text Summarization** | Not enough data | 8.7 (17 reviews) | 
| **AI Text-to-Speech** | Not enough data | 8.0 (17 reviews) | 

#### Communication

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.7 (24 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 9.2 (24 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.3 (23 reviews) | 
| **In-App Messaging** | Not enough data | 8.3 (24 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.6 (24 reviews) | 

####  Internal Use

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Customization ** | Not enough data | 8.7 (27 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.5 (23 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.9 (25 reviews) | 
| **Knowledge Base** | Not enough data | 8.8 (25 reviews) | 
| **Team Inbox ** | Not enough data | 8.6 (23 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 9.2 (23 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Exotel Customer Communication Platform** | N/A | N/A |
| **Ozonetel** | 9.1/10 | 100 |

#### Generative AI

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.9 (57 reviews) | 

#### Self-Service Experience

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.3 (86 reviews) | 
| **Searchable Articles** | Not enough data | 9.2 (85 reviews) | 
| **Community Forums** | Not enough data | 8.9 (82 reviews) | 
| **Mobile Optimization** | Not enough data | 9.0 (82 reviews) | 
| **Personalization** | Not enough data | Feature Not Available | 

#### Self-Service Platform

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Branding** | Not enough data | 9.1 (83 reviews) | 
| **Automation** | Not enough data | 9.1 (88 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.9 (83 reviews) | 
| **Integrations** | Not enough data | 9.1 (91 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | 9.3 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 9.4 (6 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 9.3 (5 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Exotel Customer Communication Platform** | N/A | N/A |
| **Ozonetel** | 9.4/10 | 13 |

#### Generative AI

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 9.4 (13 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Exotel Customer Communication Platform** | N/A | N/A |
| **Ozonetel** | 9.0/10 | 168 |

#### Agentic AI - Outbound Call Tracking

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.2 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.4 (6 reviews) | 

#### Calling

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Record Calls** | Not enough data | 9.2 (162 reviews) | 
| **Generate Location** | Not enough data | 8.5 (143 reviews) | 
| **Call Types** | Not enough data | 9.2 (155 reviews) | 
| **Click-to-Call** | Not enough data | 9.4 (156 reviews) | 
| **Auto Dialer** | Not enough data | 10.0 (6 reviews) | 

#### Contacts

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Personalization** | Not enough data | 8.9 (149 reviews) | 
| **Information Locater** | Not enough data | 8.7 (145 reviews) | 
| **Record Prospect Data** | Not enough data | 8.8 (147 reviews) | 

#### Insights

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Notes** | Not enough data | 8.8 (143 reviews) | 
| **Daily Summary** | Not enough data | 9.1 (151 reviews) | 
| **Automated Voicemails** | Not enough data | 8.7 (139 reviews) | 
| **Automated Emails** | Not enough data | 8.5 (139 reviews) | 
| **Sorts Prospects** | Not enough data | 8.6 (137 reviews) | 
| **Automated Note Taking** | Not enough data | 8.7 (5 reviews) | 

### RCS Business Messaging

| Product | Score | Reviews |
|---|---|---|
| **Exotel Customer Communication Platform** | N/A | N/A |
| **Ozonetel** | N/A | N/A |

#### Messaging - RCS Business Messaging

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Rich Media** | Not enough data | Not enough data | 
| **Interactive Messages** | Not enough data | Not enough data | 
| **Branded Templates** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Conversational RCS** | Not enough data | Not enough data | 
| **Transactional RCS** | Not enough data | Not enough data | 
| **Promotional RCS** | Not enough data | Not enough data | 

#### Security / Verification - RCS Business Messaging

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Verified Sender** | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | 
| **Authentification** | Not enough data | Not enough data | 

#### Analytics / Deliverability - RCS Business Messaging

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Read Receipts** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **SMS Fallback** | Not enough data | Not enough data | 

#### AI - RCS Business Messaging

| Feature | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **AI** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)

**Unique to Exotel Customer Communication Platform (1):** [ RCS Business Messaging Software](https://www.g2.com/categories/rcs-business-messaging)

**Unique to Ozonetel (9):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Live Chat Software](https://www.g2.com/categories/live-chat), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Exotel Customer Communication Platform | Ozonetel | 
|---|---|---|
| **Small-Business** | 31.8% | 28.1% | 
| **Mid-Market** | 44.3% | 62.4% | 
| **Enterprise** | 23.9% | 9.5% | 

### By Industry

#### Exotel Customer Communication Platform

- **Education Management:** 12.5%
- **Financial Services:** 11.4%
- **Primary/Secondary Education:** 9.1%
- **Consumer Services:** 6.8%
- **Computer Software:** 6.8%
- **Health, Wellness and Fitness:** 5.7%
- **Information Technology and Services:** 5.7%
- **Internet:** 4.5%
- **Hospital & Health Care:** 3.4%
- **Insurance:** 3.4%
- **Other:** 30.7%

#### Ozonetel

- **Financial Services:** 14.7%
- **Hospital & Health Care:** 8.4%
- **Consumer Services:** 7.3%
- **Education Management:** 7.1%
- **Insurance:** 6.5%
- **Health, Wellness and Fitness:** 6.5%
- **Hospitality:** 4.7%
- **Information Technology and Services:** 3.5%
- **Telecommunications:** 2.7%
- **Internet:** 2.4%
- **Other:** 36.3%

---
## Alternatives

### Alternatives to Exotel Customer Communication Platform

- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (746 reviews)
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- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
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---
## Top Discussions

### Exotel Customer Communication Platform

No discussions available for this product.

### Ozonetel

- Title: [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) — 2 comments *(includes official response)*
  > **Top comment:** "It is used as an omnichannel CX platform for enabling customer communications for functions such as marketing, sales, customer support and service and others. "
- Title: [How to add / change IVR options from admin login?](https://www.g2.com/discussions/how-to-add-change-ivr-options-from-admin-login) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "We can enable the IVR module to the client account. 

Admin can choose from the drop down menu. Easy to create an IVR flow and map them to the campaign..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/exotel-customer-communication-platform-vs-ozonetel)