Owner support staff are very helpful and respond to emails promptly. They offer solutions to problems

One of the best things about this platform is that, with one subscription, you get a fully functional website plus an Android and iOS app. That’s a big deal for a small restaurant, especially a family restaurant. It also lets us connect with our customers more personally, which I really like. On top of that, the UI and UX are amazing. Since we started working with the owner, customers have been coming in and telling us the website looks great, it’s much easier to use, and that whatever we’re doing, we should keep doing it. Hearing that directly from customers is a great compliment, and it’s clear they feel comfortable and ready to order food from our website. Support and onboarding were the smoothest and easiest part of the whole journey. Our customer data was set up quickly, and even the loyalty points and everything were converted into Owner without issues. Customers have said things like, “I love that I can easily redeem my points and get the benefits,” which is honestly amazing to hear. I’d say the AI still needs some work when it comes to creating one-time marketing materials, but the automated marketing is great. It even has World Cup emails already automated and set up, whereas we would have had to do that manually. With them, public holidays and events are already built into automated marketing campaigns, which is a huge help. The reporting system is also amazing. The dashboard is very clear and shows you exactly what you need. I especially like the Google review system they have, where automated emails are sent to customers to request reviews, and it works well. The other thing is that we don't have to worry about the integration. The integration is done by the team themselves. They do it, they connect with our third-party integration provider, and they take care of the whole integration process, whereas it's basically just plug and play when you work with them. The performance of the website is good. We haven't experienced any bugs yet, so far, and we don't think that we will, because the whole website is built very well. I definitely feel like we are getting our money's worth with this, because the amount of money that we are giving, we are getting more in return in terms of value. If we were going with any other service provider, it would have been twice the cost, at least, if not more.

Owner.com has helped us improve online ordering, customer engagement, and loyalty management while keeping everything in one easy-to-use platform.