Owner.com Reviews & Product Details

I really appreciate the advanced technology of Owner.com. It's perfect for business owners who don't have the budget or experience with all the tools needed to succeed. They help fill in that gap. I also enjoy working with the people at Owner.com; they are super helpful and ensure I understand what to do next. Just launched our new website using their platform, and merging three locations into one was seamless. Customers find it easy to select their location, and we rank highly due to their SEO technology. There's always someone available to help, either through email or a phone call, which I think is really important. Review collected by and hosted on G2.com.

I think there could be more detailed explanation of how to set up your profile. Review collected by and hosted on G2.com.

I like the simplicity of using Owner.com. It's very straightforward and anybody on my management team or in the restaurant can use it easily. They provide quality service and are very helpful in times of need. The navigation of the website is pretty easy, and even if there is an issue, it can be resolved easily. The setup was very easy, and using the app with a simple password was straightforward. They also bring more business into our restaurant and have been fair with us regarding margins, especially compared to third parties who took larger margins. Review collected by and hosted on G2.com.

Maybe just the first couple of days can be a little bumpy, but other than that, it's easy to understand and completely useful. Review collected by and hosted on G2.com.

I love having very good customer service from Owner.com. If I need any bugs fixed on the software or the menu, they get it done within 24 hours, and they're very professional. I appreciate how this makes my business run more smoothly and saves me time. The quick response time gives me reliability and confidence that my customers will have a good experience with the online ordering. The online ordering team is very professional, easy to work with, and genuinely cares about the success of my business. The onboarding was amazing; it was very quick and easy. Review collected by and hosted on G2.com.

So the payment system is Stripe and they take a long time to deposit the money in your bank account. I've had issues with them and it's been very stressful. That's the only bad thing about this company. Is Stripe their payment processing system. They owe me a big apology. Instead of depositing money on a Monday, they deposit my money on a Wednesday and there's no phone number to reach and talk to them. It's very inconvenient to work with them Review collected by and hosted on G2.com.

Owner.com is so much better than the last SaaS we used. I really like that I can simply ask for a banner for different pages and it shows up right away. We’re seeing more people engaging with our website than ever before, and it’s been a noticeable improvement. Review collected by and hosted on G2.com.

At first, I didn’t like that I wasn’t told the specifics of how the menu was added to the website. I ended up having to figure it out on my own through trial and error. Review collected by and hosted on G2.com.

The product itself seems pretty good. The SEO improvements and online ordering are the primary reasons we selected the company for our restaurants. Review collected by and hosted on G2.com.

The sales process was great. The onboarding has been difficult. Creating the websites was not good. Too many requests that never happened. The software itself for online ordering has not been very functional. There are many menu items that are still incorrect. The ability to manage the online orders or turn them off when busy is cumbersome. So far submitting support requests has not led to anything being fixed yet. It has been several days. The integrations seem poor with Toast or it was set up incorrectly. Review collected by and hosted on G2.com.

I like how all there purchasing is done right from our website. I also like the app notifications telling me if a form is filled out or if something needs to be addressed Review collected by and hosted on G2.com.

Right now I use toast for my point of sales and owner for online ordering and it seems as though the reports from owner and quite up to speed with what toast has to offer Review collected by and hosted on G2.com.

They’re SEO and optimization focus. They take small business next level Review collected by and hosted on G2.com.

I had a small issue with their kiosk which is hardware but they addressed it right away. The kiosk is awesome since most of my customers now use it and have normally made us way more efficient leaving us to focus on making excellent recipes Review collected by and hosted on G2.com.

I can host my website and use all the stuff I need without third-party software or integrations. I like the takeout system and marketing. I can work on my website easily, update it, and make it how I want. It’s easier to manage than my previous website hosting. Review collected by and hosted on G2.com.

I’d like better customer service. Email is very slow, and onboarding isn’t great at explaining and teaching me how to use the tools. I’d like more communication and actual teaching. Review collected by and hosted on G2.com.

I like the optional tip feature.

I like the inclusion of apps and the website compared to our old one.

Flexibility with the owner app design and portal integration Review collected by and hosted on G2.com.

The time between when I paid and set up. Took about 3 weeks just for website to be active. Lots of lingering periods of where nothing is happening during onboarding and membership fees. App is still not developed after a month of onboarding. The 5% fee on customers is kind of steep. Review collected by and hosted on G2.com.

It gives valuable insight to what people are doing on our website. I think the biggest thing we have seen so far are the increase in online ordering. We update our website daily as well and that interface is extremely simple to use along with the AI chat box. The feedback received is very intuitive from guests as well rather than just star ratings. Review collected by and hosted on G2.com.

The only thing I am not a fan of is the size of the edit box when we edit our website. If the content box could be larger that would be extremely helpful. We have 6-8 different specials a night and it can be tough seeing it in such a small window field. Review collected by and hosted on G2.com.