Owner.com Reviews & Product Details

I am still new to owner.com. I have Onboarded with 4 different platforms but owner.com was by far the easiest and quickest. The rep met with me online earlier than the time expected so that he can work on setting up my restaurant. We spoke on Friday so I was expecting owner to take about 2 weeks for set up (which was the usual timeframe for other platforms), he worked over the weekend to get my menu and new website up the following Tuesday. I was also impressed with the flexible price structure. Owner is charging small monthly fees with percentage of revenue while we are still new. I was impressed overall and it's been a great experience thus far. Review collected by and hosted on G2.com.

There isn't much I dislike so far but I do need to reach out to customer support for a small glitch on the app regarding our menu item. Review collected by and hosted on G2.com.

I really like the customer service and attention to detail that the Owner.com team provides. They’re always responsive, and the software itself is very user-friendly. The AI is super helpful when editing our website. The integrations work great with our current POS provider and the website performance and results are always available to track and review. Owner.com really delivers quality for the price that they charge. Review collected by and hosted on G2.com.

I have not had any issues with Owner.com yet and I am confident that it will stay that way. Review collected by and hosted on G2.com.

Owners, has dramatically increased our online traffic sales by recreating our entire website, by re-imaging our Google business presence, by aggressively sending massive texts to our former and preste y customers-thus accelerating our online traffic. Review collected by and hosted on G2.com.

Least helpful about Owner.com would probably be deep training on how to install and navigate the tablet. Review collected by and hosted on G2.com.

It’s very easy to navigate, and it makes it simple to track sales and manage reviews. Review collected by and hosted on G2.com.

I ran into a few issues during onboarding because the prices that were uploaded were incorrect, but the rep was able to fix it for me. Review collected by and hosted on G2.com.

I use Owner.com for my online orders, and they did a great job creating my website. I like that they help me set up my POS with Square and handle marketing for me, so it feels like having a whole marketing team. Their customer service is what I like most. I can call and reach experienced people who help me every step of the way and make things go smoothly. I also like that they focus on restaurants and do everything they can to make things better for restaurant owners. The initial setup was easy. Review collected by and hosted on G2.com.

When I first started with Owner.com, the onboarding was kind of hit and miss, and I felt like I was on my own. I thought I’d have to do everything, and there didn’t seem to be help setting up the menu, so I had to stop what I was doing and learn a lot of the features myself. The site can also be a little slow loading, though I can kind of understand that. Once I called the team for help, everything went smoothly. Review collected by and hosted on G2.com.

The setup team was great, and the customer specialist I'm working with now that we are up and running has been very helpful and inquisitive about what our goals are. There are cookie cutter, fully automated options, but they are very helpful if you want to dive a little deeper and have control. Review collected by and hosted on G2.com.

We had a couple of hiccups on some of the initial connections with our site, but those were quickly resolved. Review collected by and hosted on G2.com.

What I appreciate most about Owner.com is how effortlessly it brings online ordering, marketing, and customer engagement together in one streamlined platform. Instead of managing multiple tools, everything lives in one place, which makes daily operations smoother and far less time‑consuming. The marketing features make it easy to drive repeat business, and the analytics provide clear, actionable insights that help increase revenue with confidence.

The platform is intuitive, efficient, and genuinely built to help restaurants grow. For the level of organization, automation, and revenue impact it delivers, the cost feels minimal compared to the value it brings. Review collected by and hosted on G2.com.

Nothing to report so far, since I’ve only been using it for about two weeks. Review collected by and hosted on G2.com.

Create an amazing site for my restaurant!!! More orders are coming in (from day one!) without having to answer phones, pick up or delivery everything just pops up in the printer Review collected by and hosted on G2.com.

Nothing atm everything works as promised (will be much helpful to get the delivery address printed - if its a delivery -) Review collected by and hosted on G2.com.

I like Owner.com because it helps take some of the work off our shoulders as owners. I appreciate the website and online ordering features, which make it easy to communicate with our customers and get reviews. These tools allow us to get feedback from our customers in a timely fashion and also help market us after they order. The initial setup was really easy, and the support was really good. Review collected by and hosted on G2.com.

I just need to learn how to communicate with them better. So I can get a little bit more support when I need it. Review collected by and hosted on G2.com.

What we like best about Owner.com is how everything works together in one place. The website is modern, easy to update, and seamlessly connects with our online ordering and mobile app, making it simple to manage.

The biggest benefit for us right now has been the SEO. It’s helping make us more visible online, which is driving more traffic to our website and bringing new customers through our doors. Review collected by and hosted on G2.com.

Our biggest disappointment with Owner.com has been the lack of communication and support after onboarding. Once our website was launched, it felt like we were simply forgotten.

We specifically requested one final meeting to review questions after we had time to explore the website and app, but our onboarding representative stopped responding and we never received that meeting or any follow-up.

Support has also been extremely slow. We waited well over a week for responses, and even then, our issues were not resolved. One major problem was that customers were using our table tents to place dine-in orders through the online ordering system, creating unnecessary confusion for our kitchen staff and increasing our packaging costs because everything had to be prepared in to-go containers. While support acknowledged the problem, we were told it wasn’t something they had dealt with before and not to expect a solution anytime soon.

The lack of follow-through continued when we expressed interest in switching to Owner.com’s POS system. We were promised a phone call within 24 hours, but instead waited several days before receiving an email, and the call was delayed even longer.

We genuinely like the platform and believe it has a lot of potential, but the lack of responsiveness and post-launch support has been incredibly frustrating. As a small business, we need a partner we can count on, and that level of communication simply hasn’t been there. Review collected by and hosted on G2.com.