Owner.com Reviews & Product Details

Owner.com helped my business a lot by eliminating the 30% commission margins that all online delivery service take and their customer service experience is phenomenal they truly care about how your website will come out and the timeframe of getting It all set up is very quick. Review collected by and hosted on G2.com.

The fact that it is still a 3rd party platform, if they were to develop a POS system so everything can be in one place I think it'd really take off. Review collected by and hosted on G2.com.

The onboarding process is both fast and comprehensive. It was implemented really quickly. The application's user interface feels very intuitive, making it easy to navigate. In fact, I find the user experience to be better executed than what I’ve encountered with Doordash or Uber. While all these platforms aim to help manage orders, the difference in user experience between Doordash/Uber and Owner.com is striking. I have access to all my customers' information and all the data necessary to manage my restaurant efficiently. From the very first day, I noticed a clear difference. My online sales increased within the first week after onboarding. I am confident that things will continue to improve as I expand my brand’s reach through better SEO. I also spoke with some customers who placed orders, and they all reported having a great experience with the application. It is well integrated with my POS so the workflow hasn't changed. Great customer support so far. So far, I haven’t found anything I dislike. Review collected by and hosted on G2.com.

Perhaps an easier way to close or open my store. It's probably just something I missed but I really did not find anything that I do not like yet. Review collected by and hosted on G2.com.

I use Owner.com for my restaurant, and it has really helped me resume my online delivery business without needing to hire delivery drivers and drive online orders to my website. It's user-friendly and integrates with my POS system, making it easy to get up and running quickly. I like that the integration eliminates the need for data entry, which means less labor and better communication between customers and staff, creating a seamless experience. The platform generates marketing material, an online ordering app, and maintains constant communication with my customer base. I also noticed an increase in online Google reviews, thanks to the follow-up provided by Owner.com. Review collected by and hosted on G2.com.

I would have liked more website design options available, like multiple models to choose from, different design styles, more colors, and typefaces. Review collected by and hosted on G2.com.

What I like about Owner is that it was simple and easy to use, and the customer support was excellent. One of the biggest advantages was that I was able to create both a website and an app to effectively promote my business. Review collected by and hosted on G2.com.

What I didn’t like was that the app had some bugs that prevented customers from tracking their orders properly. There were also delays in the text message notifications for order updates, which sometimes caused confusion. Review collected by and hosted on G2.com.

I really like the streamlined process Owner.com provides. Their website and tech, especially the UX, is very customer-friendly, making it simple for customers to check out, which is exactly what customers need—just seeing the menu, a few clicks, and the order is ready. Another thing I appreciate is the way Owner.com helps with our visibility and ranking, thanks to their SEO platform and meta tags. Their onboarding was super smooth, thanks to Laura, our account manager. The photography service was a nice touch too, providing the best pictures of our restaurant and food. Integration with Square was perfect, ensuring that everything operates smoothly. Review collected by and hosted on G2.com.

I would like to rank faster in the SEO platform. The other thing that can be improved is they don't have a curbside option. So, like, implementing a curbside option would be very helpful for customers who don't want to get out of their cars. Also, we integrate with Square, and having just one-way integration is a bit limiting. A two-way integration to help with marking orders as complete would be beneficial. Review collected by and hosted on G2.com.

I love Owner.com for its easy-to-use, clean, and intuitive interface, which makes navigation a breeze without being overly complicated. The support from their team is extensive, with multiple people working on our project simultaneously, ensuring efficient communication across the various departments implementing the strategy for us. All departments communicated exceptionally well with each other throughout the process, which greatly facilitated the implementation of our project. Furthermore, the initial setup of Owner.com was very easy, taking only about two weeks to get up and running efficiently with the help of the numerous team members involved. I appreciate how quickly and efficiently they worked to implement our setup. Review collected by and hosted on G2.com.

I find that the results from their SEO efforts have not met our expected sales volume. Although they are doing some work in this area, it hasn't achieved the type of sales impact we were looking for. Additionally, their strategy seems to rely heavily on email marketing, and I think incorporating other traffic-driving methods like Google Ads or Facebook Ads would be beneficial. Moreover, their ecosystem is quite enclosed, which unfortunately means we can't integrate our existing loyalty program into their system. Review collected by and hosted on G2.com.

I really like how Owner.com created a great website for us that's easy for our customers to use, especially for doing online orders, which has boosted our traffic. The team we worked with was outstanding, especially Isa. They're young, energetic, and they got things done quickly. The platform is just so easy to use, and it really understands our customers. The initial setup was super easy too, thanks to Isa who totally guided us through the process. Everyone we worked with made everything easier, even if we're not really tech-savvy. I can't recommend them enough. Review collected by and hosted on G2.com.

The only thing I think could have been improved are the photos. I wasn't impressed with the food photos we've had; I think they could have been better. Review collected by and hosted on G2.com.

The website is extremely user-friendly and makes ordering food a breeze. I really appreciate the loyalty program, which lets you earn points with every order and encourages customers to return. The site is packed with plenty of photos and provides excellent information about the restaurant. Improvements in search engine optimization and the Google page are noticeable. Overall, it truly feels like a one-stop shop. The customer service is also exceptional. Review collected by and hosted on G2.com.

I wish I had access to an account manager who could assist me in boosting my sales. Since I have only been with Owner for less than a month, it's difficult to determine whether I am seeing any results so far. The monthly cost feels high, especially since I haven't noticed any improvements yet. It might be helpful if the first three months were offered for free, so new users wouldn't risk losing money during the initial period. Review collected by and hosted on G2.com.

It keeps the whole process in-house, so restaurants don’t have to rely on third-party delivery services that take a big cut. The result is faster, more reliable service for customers and higher margins for the business. Review collected by and hosted on G2.com.

If I had to mention one aspect, it's that there is a slight learning curve at the beginning—not because the system is too complex, but because it offers much more functionality than a typical restaurant platform. After you become familiar with it, everything runs smoothly, but during the first week, you need to spend some time exploring all the features and getting everything set up just right. Review collected by and hosted on G2.com.

I love how Owner.com helped us grow revenue through online ordering while minimizing our commission rate to providers like DoorDash. It also improved our Google rankings and provided us with a much cleaner website. The implementation was super easy, and we had a much better-looking website within a week. The online ordering platform is great for our guests. I really appreciate the added revenue generated and how easy it was to get things going. We didn't run into any issues whatsoever while working with Owner.com, and the cost was much better than all the add-ons necessary when we were with Popmenu. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.