Netchex Reviews & Product Details

We have different pay scales for weekends versus weekdays and Netchex figured out a way to make that happen when other softwares could not. THey also integrate to our overall accounting System to push all data to the GL and help close year end more seamlessly. Support works hard to solve glitches. Review collected by and hosted on G2.com.

The layout of screens isn't as user friently as other software systems. Locking out individual employees one at a time ( I have managers in different departments to do) is a 12 click process and I have to step back multiple screens to get to the next search for the next manager - every week. SO easy to use in some ways and in others not as easy. Implementation was a major project but they dedicated resources better than we actually did internally. Thus, I don't want to ever leave them for many years! They were very competitive with other softwares in ongoing subscription costs. Review collected by and hosted on G2.com.

Overall, I can't think of anything I like about Netchex. Review collected by and hosted on G2.com.

Support is lacking. Individual support personnel either do not have all the information they need, or fail to provide all the information the customer needs, to resolve issues. I currently have two unresolved issues with the same employee's W2 and one of their paychecks. Still waiting for Netchex to take action after two weeks on the W2 issue and a week on the paycheck issue. Review collected by and hosted on G2.com.

Most helpful are the reporting features including custom reports. The platform is easy to use and very user friendly on the website and mobile app. Review collected by and hosted on G2.com.

Changing custom reports is not easily completed without help. Although responses are quick when opening a case, having an instant chat feature with a real person would be super helpful for small issues. Review collected by and hosted on G2.com.

The system is able to be customized like we need it. Review collected by and hosted on G2.com.

Its sometimes hard to figure out things about Netchex. Review collected by and hosted on G2.com.

The tutorials have been extremely helpful in learning the system. Netchex is quite user friendly and one of the easiest systems I have learned. Netchex customer help is also and added benefit. I have been very lucky to reach knowledgeable and helpful staff at Netchex. Review collected by and hosted on G2.com.

So far the only downside is not being able to pull a full comprehensive list for terminated and active employees together. Also after creating a grid there are certain things it won't pick up if changes have been made. Sometimes we have things that come up that have to wait until the next week because we have already created the grid for payroll. Review collected by and hosted on G2.com.

NetChex houses multiple different ERP options within one platform and is of appropriate cost in comparison to competitors.

NetChex has a relatively good support team that I have rarely had issues with. Review collected by and hosted on G2.com.

NetChex UI is a bit rudimentary and some of their tools fail to compete with other competitors (e.g. The ATS system NetRecruiter has limited or no functionality in regards to texting applicants, automation, and screening).

NetChex has been slow with integrating with benefits systems and conducting with our insurance vendors. Review collected by and hosted on G2.com.

The time and attendance tools are excellent, and the method of use and ease of access make the system easily managed by staff members with limited tech skills. Implementation was extensive as the private sector operates differently from the standard industries. Review collected by and hosted on G2.com.

The PTO accruals, earning codes, and reports have been challenging. As a non-profit, our SOP is unique to all public sector companies, so sometimes I felt the reps were not helpful or pushed the concern off since it was not a majority issue. Review collected by and hosted on G2.com.

The ease of access, and the staff being helpful Review collected by and hosted on G2.com.

Not much i don't like about it. It's ok for the system Review collected by and hosted on G2.com.

Reporting options/custom reporting are pretty substantial & generally user friendly - integration with Employee Navigator benefits is ok, but does have some glitches - 401(k) integration with Principal Financial worked pretty well - we switched 401(k) companies to T. Rowe Price just a couple of months ago & so far that seems to work pretty well Review collected by and hosted on G2.com.

sometimes getting resolutions to cases can be challenging - regular tax updates or payrolls to be unlocked are usually quick & painless, but trying to set up a better posting method or employee with an unusual problem can take days if it is resolved at all Review collected by and hosted on G2.com.

The accrual system is very helpful. Employees can request time online and it eliminates a lot of paper. The staff is nice. The online help is also good. Review collected by and hosted on G2.com.

After almost a year we do not have our company taxes and quarterly reports right. The reports are often quite delayed. Review collected by and hosted on G2.com.