Netchex Reviews & Product Details

I like Netchex for handling payroll. Review collected by and hosted on G2.com.

The onboarding process with Netchex was a nightmare. There wasn't any outline or roadmap of what to expect, and the contact seemed stuck to a script. It was really frustrating because I was clear from the start that this was our firm's first experience with an HRIS, and still, we received no heads up on what was needed or what to expect. We were often told what we needed in a rushed manner, without time to prepare. Even though I asked what else was needed for payroll onboarding, we weren't given any information. Plus, the emails end up getting filtered because they come from Salesforce instead of a person's email. I have no idea what to expect next. The links in their emails don't work, and it said our account wasn't active; that was hours ago, and I've got no help or anyone to call. We're supposed to integrate with other systems like our 401k provider and Employee Navigator, but it's not clear who is supposed to lead that. So far, it's been a terrible setup experience, and I wouldn't recommend it. Review collected by and hosted on G2.com.

The Customer Service is wonderful. Compared to prior payroll vendors we have used, this by far has the best customer service. Review collected by and hosted on G2.com.

The help articles. While they are out there, they are not easily accessible in one location as workflows. You type in some key words and a list of topics appear. It would be nice to have section by topics and be able to search that. It's not always easy to find a topic you found before. Review collected by and hosted on G2.com.

The upside is for speedy punch in and punch out situations. With netchex you can have access to all payroll and punch in options quickly Review collected by and hosted on G2.com.

sometimes it won't register how close I am to the building before letting me clock in but It does protect the business from employees stealing time Review collected by and hosted on G2.com.

I LOVE HOW USER FRIENDLY IT IS, EASY TO FIND WHAT YOU ARE SEEKING AND UNIVERSALLY ACCESSIBLE. THEY HAVE AN APP AND A WEBSITE, ALL OF WHICH CAN BE ACCESSED ANYWHERE WITH INTERNET ACCESS. I ALSO LOVE THAT MY EMPLOYER CAN LIMIT CLOCK IN AND OUT VIA INTERNET CONNECTION TO PREVENT FRAUDULENT BEHAVIOR. Review collected by and hosted on G2.com.

NOTHING, I TRULY BELIEVE NETCHEX IS THE BEST FOR THIS SERVICE. Review collected by and hosted on G2.com.

What I like best is how easy it is to access and download my pay stubs at any time. The platform is very intuitive, clear, and allows me to keep all my work history organized and accessible without any hassle. Review collected by and hosted on G2.com.

Sometimes the platform becomes slow or the session unexpectedly closes while I'm performing tasks, which interrupts the workflow. Review collected by and hosted on G2.com.

Netchex is always so helpful and friendly. Anytime I call with an issue or forgot to do something on my payroll, they immediately help me fix it. They have fantastic customer support! Review collected by and hosted on G2.com.

There is nothing I dislike about Netchex. Review collected by and hosted on G2.com.

Putting in time and tracking into one login. us to track to do list. payroll, manage PTO access pay stubs and tax forms. upcoming event and job opportunities. Review collected by and hosted on G2.com.

maybe alerts for pending time off requests which may require tou to go back and check the dashboard manually Review collected by and hosted on G2.com.

It gives you a total of your hours and minutes and total for the week. Review collected by and hosted on G2.com.

Nothing, exceptijust having to punch a time clock. Review collected by and hosted on G2.com.

I love that i can transfer money in advance to pay my bills, to get gas; or to buy my lunch. I love that i can check my balance. Its like an all in one app. I can request time off and clock in/ out. I love Netchex! They're the best all time! Review collected by and hosted on G2.com.

I like everything about the all in one app. It lets me know when i get paid. Review collected by and hosted on G2.com.

Customer service is extremely friendly and helpful. You are rarely on hold for very long, if at all. And they never make me feel dumb when I present a simple or repeat question. The platform is intuitive and easy to navigate. I used Netchex at a previous employer and was a fan and now am using it again a few years later and am pleased with all their enhancements and improvements. Building your own reports is quick and easy. With other payroll providers building reports is complicated and clunky. Netchex, along with being the best option for my current employer, was also the most affordable. Review collected by and hosted on G2.com.

We had trouble getting our taxes set up properly from the beginning. We had been with the same payroll provider for years so we didn't know how specific to be during implementation. We had to call back several times and submit various tickets to get things set up correctly in the first year, but we got there. Review collected by and hosted on G2.com.