Netchex Reviews & Product Details

Many facets of payroll system from new hires, onboarding, benefits, time and attendance, learning training automations for employees/new hires. Review collected by and hosted on G2.com.

That all modules are not built before we transitioned to Netchex.

It would be more helpful to have clients roll out a complete basic product before handing off to users. I feel as if I am going backward not forward and eventually will get there. Review collected by and hosted on G2.com.

As an employee and as a client administrator, it is very easy to navigate back and forth from accounts. I think processing payroll is the easiest, straightforward part of using Netchex.

Submitting a Case representatives are very helpful. Review collected by and hosted on G2.com.

Account representatives will never return calls or communication requests. The Submit a Case representatives are helpful but company "Client Success Representatives," "Client Service Representatives," and "Client Account Representatives" are basically non-existent.

Not being able to delete/remove departments, codes, schedule groups is a tad bit annoying. Time and Attendance punching in and out glitches on a daily basis for no reason.

The lack of transparency in pricing and the minimum monthly fee is the worst part. With respect to the first paragraph, I cannot communicate with anyone to infer about product add-ons and adjustments of the contract. Review collected by and hosted on G2.com.

Not having to utilize several different systems for task completion. Review collected by and hosted on G2.com.

Nothing just yet, what I have seen so far it is looking better! Review collected by and hosted on G2.com.

I have used many systems such as ADP, PeopleSoft, SAP and felt Netchex for the most part is intuitive. However, some things are harder to learn/understand the logic than the other systems. I do like how there are preset reports in Netchex that make is easy to run reports at times. Review collected by and hosted on G2.com.

I liked how other systems had more of a workflow to ensure all fields that need to be completed are completed, for example when hiring in an employee. I felt there were many places that I had to go in Netchex to make sure a person was set up and those are easy to miss. I realize Netchex is more of a payroll system than HRIS therefore, it may not do all that I would like it to do and flow easier. Review collected by and hosted on G2.com.

Netchex contains all important info for employees such as their timekeeping, demographics, compensation, and licensure. It is super easy to build reports to find exactly what you need. Review collected by and hosted on G2.com.

There are moments when Netchex is lagging and certain buttons will not worok. Not often, but sometimes. Review collected by and hosted on G2.com.

The ability to deduct and pay local taxes for employees who live in a city. Netchex handling the payment of taxes/child supports/garnishments for all payrolls. Review collected by and hosted on G2.com.

I dislike the process/explanation of miscellaneous charges. For example, this year we were charged fees for tax discrepancies discovered in an audit for 2021. These charges are just attached to the next payroll and is NOT disclosed and explained to the client/user. Review collected by and hosted on G2.com.

I like the ease of use for multiple companies. It is user friendly and inclusive. The live chat and support is excellent. I am a Payroll Manager and use Netchex daily. Review collected by and hosted on G2.com.

I do not like that it took away the teach me button to watch training videos, or the show me button. I was in the middle of completing it when it disappeared. Review collected by and hosted on G2.com.

The staff at Netchex are always friendly and very helpful. I love that they have multiple ways to get help, from a chat line to a very extensive help section, and most of all I love that I can talk to a person on the phone when I need help walking through something. They are really good at following up on problems as well. I have been very pleased with our service. I also find the system very easy to use and they have a number of features that you can add on to fit your business needs. Review collected by and hosted on G2.com.

Sometimes I find it teadious to find the right report that I am looking for. They have lots of options for reports but there are so many to look through especially when first starting out. Their staff did teach us how to pull just the data we were looking for so that was very helpful but they had to walk me through it. Review collected by and hosted on G2.com.

I really appreciate how quick and efficient

Netchex is about getting my questions resolved Review collected by and hosted on G2.com.

Follow ups take quite awhile, but fi they can get right away they will Review collected by and hosted on G2.com.

Ease to use and great reports. Glad to see new features are being implemented that will be beneficial to our clients. Review collected by and hosted on G2.com.

Customer service was at it's all time low for a few years, but we have seen a complete turnaround, so I hope we do not revisit this in the future. At times, we are still experiencing different answers to the same question by more than one rep. We are working closely with a team to get this resolved. Lastly, I STRONGLY dislike the fact that old timeclocks will no longer be an option to purchase and we are being FORCED to order the new (more expensive) ones. Clients should continue to be given an option on the type of clock they wish to use. HUGE...HUGE complaint!!! Review collected by and hosted on G2.com.