Neon CRM Reviews & Product Details

Neon CRM, empowers you to build personal connections that accelerate growth. You can get a complete, 360° view of your supporters and organizational health by bringing all your data and tools into one unified platform. This allows you to manage your core activities more efficiently and save valuable time by automating repetitive tasks. When you simplify your day-to-day work, you’ll have more freedom to focus on personalizing outreach and increasing your impact. Putting personal connections first drives growth, and the results are proven: Nonprofits using Neon CRM see an average 33% increase in donations their first year (based on analysis of new Neon CRM users, 2024). We believe in growing with you. That's why we offer fair, affordable pricing on a sliding scale based on your revenue instead of the number of contacts you have.

Product Website

Seller

Neon One, LLC

Discussions

Neon CRM Community

Languages Supported

English

Product Description

Built-in event & volunteer management, donor communications, automated receipting — with Neon CRM, you get all-in-one and then some.

Overview by

Katie Albanos

Pricing

Pricing provided by Neon CRM.

Essentials

Starting at $99.00

Per Month

View More Pricing Information

Neon CRM Integrations

(14)

Verified by Neon CRM

Neon CRM Media

Create automated workflows that take care of redundant administrative tasks for you. Workflows allow you to define your triggers, audience, and the action to be performed.

Easily see all interactions, communications, and donations with your prospect in one place. Assign activities and tasks to your colleagues, leave pinned notes, and forecast upcoming to-dos.

Elevate your appeals, newsletters, and other communications to the next level, with mobile-responsive emails, multi-column layouts, text block editor and full email preview while building.

Understand the ways that people want to support you. Track and manage volunteer sign-ups, projects, and time with Neon CRM’s volunteer management tools.

Our comprehensive reporting features allow you to pull tons of reports. Select the data source you're interested in, the fields you need, and Neon CRM gives you clean and easy to read reports to analyze and share with key stakeholders.

Neon CRM Demo - Goal Meter & Top Supporters Widgets

Add a goal meter and "top supporters" widget to your donation form for a more personalized donor experience. Show donors how their generosity impacts your goal and how it stacks up against your other supporters.

Official Downloads

(5)

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The 2025 Generosity Report: Data-Backed Insights for Resilient Fundraising

The Recurring Giving Report: Data-Backed Insights for Sustainable Generosity

Interactive Demo

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Verified User in Environmental Services

Small-Business (50 or fewer emp.)

9/15/2025

"Excellent database"

4/5

What do you like best about Neon CRM?

You can capture as much or little information as you wish; print reports based on any criteria; do email/mail merges; set tasks; upload forms; etc, etc. The Neon Academy is great for searching procedures, and the Neon Support staff is responsive and helpful. The monthly webinars introducing new releases are very helpful and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

It is mostly geared towards donors and donations. The bulk of our income comes from events, and the system (for both legacy and new) is not really set up for our needs yet, so we must use workarounds. Review collected by and hosted on G2.com.

Response from Tim Sarrantonio of Neon CRM

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Thanks so much for taking the time to share your feedback! It's fantastic to hear that the flexibility of Neon CRM is a big win for you and that our support team and educational resources have been so helpful.

We hear you on the event management side of things—it's a top priority for our team. We're actively working to improve this functionality so that it better suits your needs and reduces the reliance on workarounds. Your feedback is crucial for guiding our development, and we're committed to making our system as useful for events as it is for donors and donations.

We'd love to learn more about the specific types of events you're running, as we have clients using our system for everything from small workshops and cornhole tournaments to multi-day conference registrations and galas.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

11/24/2025

"Effortless Campaign Management Made Simple"

5/5

What do you like best about Neon CRM?

What I appreciate about Neon is how it makes managing several campaigns straightforward and hassle-free. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

I find it quite challenging to figure out how to run reports and manage events using Neon. Navigating these features is not intuitive for me, and I often have difficulty understanding the process. Review collected by and hosted on G2.com.

Response from Nick Zmudzinski of Neon CRM

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Thank you for your review. We are happy to hear that Neon CRM is helping you with effortless campaign management, making it straightforward and hassle-free to organize complex data across your programming areas! We appreciate your honest feedback that navigating the reporting and event features is challenging. We are currently working to make reporting features more intuitive and easier to use, and I believe you'll be excited to hear more about the improvements coming soon during our December 2025 Neon One Release Webinar on 12/16.

See how Neon CRM improved

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

9/4/2025

"Satisfied With My Experience Thus Far"

4/5

What do you like best about Neon CRM?

Although I don't have much previous experience with CRM software, Neon CRM is pretty user friendly for my purposes. Also, anything I don't know has been illuminated by the free webinars and excellent customer service assistance. I have no doubt my familiarity and expertise will continue to grow as I become more familiar with all the capabilities of the software. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

There has been a slight learning curve when using the software, but I haven't encountered anything overly complicated thus far. Review collected by and hosted on G2.com.

Response from Tim Sarrantonio of Neon CRM

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Thank you for sharing your experience! We love hearing that you're finding Neon CRM to be user-friendly and that our free webinars and customer support have been helpful. We know there can be a slight learning curve with any new software, and we’re here to help you every step of the way as you grow more familiar with all the capabilities.

It’s fantastic to hear that Neon CRM has become such an essential part of your Advancement Department’s daily activities. Your feedback is truly valuable, and we're committed to helping you continue to solve problems and achieve your goals.

See how Neon CRM improved

Verified User in Non-Profit Organization Management

Enterprise (> 1000 emp.)

9/1/2025

"Use Neon CRM Daily for managing Users"

5/5

What do you like best about Neon CRM?

I find Neon CRM is very reliable, and it is easy to navigate. Besides editing of records, I also use Reports/Imports and Exports extensively. And, verifying memberships is easy to do. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

I haven't learned everything I need to know. Review collected by and hosted on G2.com.

Response from Tim Sarrantonio of Neon CRM

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That's wonderful to hear! We're so glad you're finding Neon CRM reliable and easy to navigate. It's great that our reporting, imports, and exports features are working well for your needs, and that verifying memberships is so simple. We appreciate you trusting us with your volunteer management, and we're happy the platform helps you track training status and manage website access.

We hear you on not having learned everything yet. Neon CRM is a comprehensive platform, and our goal is to support you on your journey. We have a ton of resources, including courses, tutorials, and bootcamps, in our Neon One Academy to help you get the most out of the system. Please don't hesitate to reach out to our team if you need guidance or have any questions.

See how Neon CRM improved

Verified User in Accounting

Small-Business (50 or fewer emp.)

11/24/2025

"Exceptionally User-Friendly and Easy to Learn"

5/5

What do you like best about Neon CRM?

The software is very user friendly and isn't difficult to learn as a new user. Running reports is also very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

The system does not acknowledge multiple same names, ex: julie a melville vs julie melville Review collected by and hosted on G2.com.

Response from Nick Zmudzinski of Neon CRM

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Thank you for your review! We are so pleased to hear that Neon CRM is exceptionally user-friendly and easy to learn as a new user, and that our reporting features are also working well for you! It's great to know that the quick search function is proving to be a benefit. We understand the frustration with duplicate names and appreciate the feedback on data management. We are continually working on improving our duplicate detection and merging capabilities, and encourage you to share any new feature ideas at feedback.neonone.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

9/22/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"excellent product"

4.5/5

What do you like best about Neon CRM?

managing the donor data is simple and intuative Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

as discussed with our client rep, setting up automated donation receipts can be difficult Review collected by and hosted on G2.com.

Response from Tim Sarrantonio of Neon CRM

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Hey there! We're so glad to hear you're finding our product excellent and that managing donor data is simple and intuitive. That's exactly what we aim for!

I've shared your feedback about the automated donation receipts with our team so we can look into making that process smoother. We truly appreciate you taking the time to share this with us—it helps us make the product better for everyone. If you have any other thoughts, please don't hesitate to reach out. Thanks again for being a valued customer!

Aaron R.

Executive Director

Small-Business (50 or fewer emp.)

4/28/2025

"Great all-round CRM"

4/5

What do you like best about Neon CRM?

We can manage multiple stakeholders in one place - donors, volunteers, and families. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

While the data collection can be customized, there is no data visualization function. The ability to create graphs and charts in the platform without having to export to Excel would be amazing. Review collected by and hosted on G2.com.

Michael B.

Executive Director

Small-Business (50 or fewer emp.)

2/19/2025

"Quick & efficient way to our money"

5/5

What do you like best about Neon CRM?

As a small organization processing funds in multiple formats, our money is deposited quickly and efficiently at proper and reasonable rates! The format is easy to use and took almost no time to implement mostly due to the outstanding customer service. We use the system daily. With all the features it has we, were wonderfully surprised by how it integrated into our system instantly and without concern. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

We find nothing we dislike about the system. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

3/18/2025

"This software is intuitive, easy to use, and has features we didn't even know we wanted."

4.5/5

What do you like best about Neon CRM?

It's the ease of the software for us and our team. If we have a question 9/10 times we're able to find a helpful article, but the times we cannot find that customer support is so fast on their replies and very helpful! We use Neon every day and it's incredibly easy and the interface is so clean. Integration was seamless, and we're so excited to use features that we couldn't before on the other software we were using. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

We haven't come across this quite yet, and hoping we don't! Review collected by and hosted on G2.com.

Verified User in Fund-Raising

Small-Business (50 or fewer emp.)

8/12/2025

"great crm"

5/5

What do you like best about Neon CRM?

super easy to find accounts and the dashboard is nice Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

does not have a contact notes section for individuals

does not have super specific reporting Review collected by and hosted on G2.com.

Response from Tim Sarrantonio of Neon CRM

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We’re glad to hear you find the dashboard easy to use and accounts simple to navigate. We appreciate your feedback on contact notes and reporting—our team is always working to make these areas more powerful and user-friendly, and input like yours helps guide those improvements.