---
title: Neon CRM Reviews
meta_title: 'Neon CRM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 443 reviews by the users' company size, role or industry
to find out how Neon CRM works for a business like yours.
aggregate_rating:
rating_value: 4.2
review_count: 443
scale: '5'
date_modified: '2026-10-02'
parent_category:
name: Nonprofit
url: https://www.g2.com/categories/nonprofit
---
# Neon CRM Reviews
**Vendor:** Neon One, LLC
**Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm)
**Average Rating:** 4.2/5.0
**Total Reviews:** 443
**AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality.
## About Neon CRM
Neon CRM by Neon One, is the nonprofit platform that empowers small to midsize nonprofits to make and maintain the personal connections that drive growth. Instead of juggling disconnected tools and spreadsheets, your team can manage fundraising, communications, events, and supporter data in one intuitive, modern platform—giving you a complete view of every supporter relationship. With all your data and tools in one place, Neon One provides a true 360° view of your supporters. You can see how donors give over time, how volunteers engage, and how participants show up across campaigns and events. This insight makes it easier to spot opportunities, like turning a first-time donor into a monthly supporter or nurturing a long-time volunteer into a future major giver. Neon One's powerful fundraising tools inside Neon CRM help you raise more while building a stronger, more connected community. Create flexible, conversion-friendly donation forms, run targeted campaigns, and grow a sustainable recurring giving program. Engage supporters with built-in tools for peer-to-peer fundraising, volunteer management, memberships, and events—all fully connected to your donor data so every interaction deepens the relationship. As your organization grows, Neon One helps ensure you’re always communicating with purpose. You can easily set up automated welcome series, timely thank-you messages, and thoughtful re-engagement emails that feel personal and authentic. These automations save your team hours of manual work while ensuring supporters receive the right message at the right time—strengthening trust and increasing donor loyalty. Putting personal connections first leads to measurable results. Nonprofits using Neon CRM by Neon One see an average donation growth of 35% in their first year. By unifying data, reducing manual work, and enabling more meaningful engagement, your organization can grow without losing the human touch that makes your mission matter. Free live chat, email, and phone support are included with every plan! With a dedicated U.S.-based support hub, 24/7 intelligent troubleshooting, fast response times, and expanded weekend availability, Neon One now provides industry-leading customer support. At Neon One, we believe your technology should grow with you. That’s why we offer affordable pricing on a sliding scale based on your organization’s revenue, not the number of contacts in your database. You can focus on building relationships and increasing impact, confident that your platform is designed to support you at every stage of growth.
## Neon CRM Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
**What users like:**
- Users find the **ease of use** of Neon CRM enhances efficiency and supports effective management of their donor database. (56 reviews)
- Users enjoy the **user-friendly interface and comprehensive features** of Neon CRM, enhancing their overall experience and management. (43 reviews)
- Users value the **responsive customer support** of Neon CRM, enhancing their experience and facilitating continual improvements. (33 reviews)
- Users appreciate the **streamlined interface** of Neon CRM, which efficiently integrates donor information and reporting. (33 reviews)
- Users value the **all-in-one solution** of Neon CRM, enjoying easy access to comprehensive information and event management. (22 reviews)
- Users find Neon CRM **intuitive and user-friendly** , enhancing their experience with effective training and dedicated support. (22 reviews)
- Reporting (21 reviews)
- Donations Management (20 reviews)
- Continuous Improvement (19 reviews)
- Report Generation (17 reviews)
**What users dislike:**
- Users experience a **difficult learning curve** with Neon CRM, especially when transitioning from simpler tools and onboarding. (20 reviews)
- Users often find Neon CRM **not intuitive** , facing a learning curve when transitioning from simpler tools. (20 reviews)
- Users find Neon CRM **lacking essential features** , as many functionalities require manual setup and have limitations. (16 reviews)
- Users express dissatisfaction with **missing features** in Neon CRM, particularly around form functionality and reporting limitations. (16 reviews)
- Users struggle with **inefficient reporting** in Neon CRM, finding it tedious and lacking intuitive guidance for creating tailored reports. (15 reviews)
- Users find the **poor reporting** of Neon CRM challenging, requiring extensive filtering and setup for desired outcomes. (14 reviews)
- Users note a **steep learning curve** with Neon CRM, requiring time to adapt and understand its functionalities. (13 reviews)
- Users find the **report generation** process challenging due to unavailable filters and a steep learning curve. (12 reviews)
- Clunky Interface (11 reviews)
- Users report frustrations with **poor customer support** , citing long wait times and inadequate assistance even with a subscription. (11 reviews)
## Neon CRM Reviews
### 1. Quick & efficient way to our money
**Rating:** 5.0/5.0 stars
**Reviewed by:** Michael B. | Executive Director, Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** February 19, 2025
**What do you like best about Neon CRM?**
As a small organization processing funds in multiple formats, our money is deposited quickly and efficiently at proper and reasonable rates! The format is easy to use and took almost no time to implement mostly due to the outstanding customer service. We use the system daily. With all the features it has we, were wonderfully surprised by how it integrated into our system instantly and without concern.
**What do you dislike about Neon CRM?**
We find nothing we dislike about the system.
**What problems is Neon CRM solving and how is that benefiting you?**
It is the quickest way for us to identify our donating partners.
### 2. This software is intuitive, easy to use, and has features we didn't even know we wanted.
**Rating:** 4.5/5.0 stars
**Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** March 18, 2025
**What do you like best about Neon CRM?**
It's the ease of the software for us and our team. If we have a question 9/10 times we're able to find a helpful article, but the times we cannot find that customer support is so fast on their replies and very helpful! We use Neon every day and it's incredibly easy and the interface is so clean. Integration was seamless, and we're so excited to use features that we couldn't before on the other software we were using.
**What do you dislike about Neon CRM?**
We haven't come across this quite yet, and hoping we don't!
**What problems is Neon CRM solving and how is that benefiting you?**
Before we were using about three different software. Neon One was able to consolidate this for us and use one software.
### 3. great crm
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through LinkedIn
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** August 12, 2025
**What do you like best about Neon CRM?**
super easy to find accounts and the dashboard is nice
**What do you dislike about Neon CRM?**
does not have a contact notes section for individuals does not have super specific reporting
**What problems is Neon CRM solving and how is that benefiting you?**
allowing us to keep track of donor gifts and households
**Official Response from Tim Sarrantonio:**
> We’re glad to hear you find the dashboard easy to use and accounts simple to navigate. We appreciate your feedback on contact notes and reporting—our team is always working to make these areas more powerful and user-friendly, and input like yours helps guide those improvements.
### 4. Intuitive + Customizable
**Rating:** 5.0/5.0 stars
**Reviewed by:** Ryan F. | Fundraising Specialist, Mid-Market (51-1000 emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through LinkedIn
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** August 26, 2024
**What do you like best about Neon CRM?**
Neon CRM stands out with its comprehensive approach to nonprofit operations, providing an out-of-the-box solution that covers nearly every aspect needed for efficient management. What makes it even more exceptional is its customizability—it's the most adaptable CRM I've worked with, having experience with various systems including Salesforce, HubSpot, Crelate, Virtuous, Bullhorn, and JobDiva. Beyond the superior product, Neon CRM offers outstanding training, a wealth of content, innovative ideas, and robust support. They also impress with frequent updates, continuously enhancing user experience and functionality. They're truly excelling in their field.
**What do you dislike about Neon CRM?**
As with any technology product, Neon CRM occasionally experiences errors or issues. However, their support team is highly responsive and efficient in resolving problems quickly. Although these minor glitches exist, the prompt and effective support ensures they are nothing more than brief inconveniences.
**What problems is Neon CRM solving and how is that benefiting you?**
Neon CRM excels in organizing relationships logically and intuitively, significantly enhancing our ability to manage connections effectively. Its robust financial reporting tools provide clear insights, aiding in strategic decision-making. The platform facilitates both individual engagement tasks and mass communications with ease, streamlining our outreach efforts. Automated workflows efficiently handle repetitive tasks, allowing us to focus on more impactful activities. The streamlined donation collection process, which supports multiple payment methods and allows donors to cover credit card fees, has greatly improved our fundraising efficiency.
**Official Response from Beau Mourer:**
> Hey Ryan, thank you so much for your review! We're thrilled to hear that Neon CRM stands out as the most adaptable CRM you've worked with and that our training, content, and support have been valuable to you. It's great to know our frequent updates and innovations are making a difference. We appreciate your support! Thanks again :)
### 5. Neon CRM is just what we needed!!!!
**Rating:** 5.0/5.0 stars
**Reviewed by:** Galen D. | Chief Operating Officer, Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** April 24, 2024
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
**What do you like best about Neon CRM?**
I love the ease of use and speed with which it pulls information out of the database. It's easy to write reports, handle accounts and donations, and I love the duplicate account management capabilities. We coupled with with the Windfall integration to get wealth management information for our donors and the marriage of the two has led to some great insights and fundraising strategies and segmentation.
The Neon Academy seems very thorough and we've used it a lot. The onboarding process was simple and very professional, including importing data from our previous donor management solution.
The interface with Quickbooks Online seems to work flawlessly.
Neon Pay integration was simple and works great, processing online donations for us.
Perhaps the best thing is the reporting. It's easy to create reports - quite unlike our old donor management system!!! It's fun and fast to create those reports and then it's easy to share them.
The built in commuications (email, campaigns, etc.) are great, even the ability to send external email messages to the donor record. The timeline of activities is really useful for our fundraising team so they can see where they left off and what their next steps should be.
We're not using the workflows a lot yet, but they seem to work great. I expect we'll be using them a lot more in the future.
We use it CONSTANTLY every day, and there are even more features we'll start using like volunteer management, events, grant management and pledge/payment tracking.
I highly recommend Neon CRM!!!!! I only wish we'd had it for years. We just went live with it in January 2024.
**What do you dislike about Neon CRM?**
The one thing that SOMETIMES takes longer than it should is responses from their customer service/support team. The information they give is excellent, but it's not always the fastest response time.
**What problems is Neon CRM solving and how is that benefiting you?**
We used to not be able to get good, timely reports or donor information. Now it's a breeze!!! And I'm simply amazed at the speed with which it plows through our database of donations over a good number of years!
**Official Response from Beau Mourer:**
> Hey Galen, thank you so much for this glowing review! It sounds like you're truly getting the most out of Neon CRM with the reporting, donor management, email marketing, windfall and QuickBooks Online integrations, that's awesome! Thanks again for your review :)
### 6. Great Solution for Arts Organizations
**Rating:** 4.5/5.0 stars
**Reviewed by:** Bobbi G. | Business Manager, Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** August 08, 2024
**What do you like best about Neon CRM?**
Neon CRM works well with our organization because it integrates with Arts People. We were using Arts People and liked the ease of use and information gathering it did when our patrons used it. So it was natural when we started looking at CRM solutions to look first at Neon CRM. The Neon CRM staff was a great help in transferring the data we had from our previous CRM into Neon CRM, and we were up and running within 2 weeks of the implementation, which was great because we had a big fundraiser that we needed the CRM for within that month. I use Neon daily to help with getting info on our patrons and donors to help us with advertising, appeals, and general information.
**What do you dislike about Neon CRM?**
Right now, my only dislike is the backlog in one-on-one training. I understand that Neon is working on getting more trainers and time.
**What problems is Neon CRM solving and how is that benefiting you?**
Integrated CRM and ticketing. It is so much easier to get information about individuals Being able to create individualized forms for Fundraisers and being able to track the results Information all in one place Tracking of multi-year pledges.
**Official Response from Beau Mourer:**
> Hey Bobbi, thanks for taking the time to leave us a review! Glad to hear that your organization has been successful in using both Neon CRM and Arts People to manage your events, patrons, donors, and fundraisers. Thanks again!
### 7. Excellent integration with Arts People
**Rating:** 5.0/5.0 stars
**Reviewed by:** Paul C. | Executive Director, Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through Google using a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** August 08, 2024
**What do you like best about Neon CRM?**
The Binghamton Philharmonic Orchestra adopted Neon CRM when we learned of the Arts People integration. We had been using AP as our CRM, and it wasn't getting us the data we needed. As a performing arts organization, we are both retail (Arts People) and fundraiser (CRM), so it's great to see our retail work going into the fundraising work. As a result, we've had successful fundraising campaigns that are based on new and ongoing patrons.
For small fundraisers, we've started using CRM's event/ticketing functions. Arts People is necessary for large-scale, ticketed events. But CRM's smaller event functions are perfect for our fundraisers.
Finally, as a CRM, we love the general functionality, from keeping an eye on campaigns, to building recurring donations, to developing paid memberships (something we innovated separately from our season subscriptions). It was very easy, by the way, to migrate AP date to CRM--and the migrations are happening nightly, so we're always up to date. If you are using Arts People, you need to be using Neon CRM.
**What do you dislike about Neon CRM?**
I only wish that Arts People functioned as slickly as CRM. I don't have any criticisms of Neon CRM.
**What problems is Neon CRM solving and how is that benefiting you?**
Keeping an eye on current donors and donor prospects. We use Neon CRM for all aspects of our fundraising and sponsorship management.
**Official Response from Beau Mourer:**
> Hey Paul, thank you so much for your review! It's awesome hearing how you're using Arts People and Neon CRM together to run your organization. Seeing success stories like this reinforces the work we're doing to create a powerful tech ecosystem for nonprofits. Thank you again, Paul!
### 8. Neon CRM is helping to grow and streamline a nonprofit theater's operations!
**Rating:** 4.5/5.0 stars
**Reviewed by:** Darlene O. | Development Director, Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through Google using a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** June 07, 2024
**What do you like best about Neon CRM?**
What I like best about Neon is that once you understand in general how it works, other, more complicated configurations are easier to figure out. There are many, many features and it is great to be able to build and create them as you grow and develop as a business.
**What do you dislike about Neon CRM?**
There are a few areas of Neon that are fundamentally challenging that I wish would be changed sooner than later. For instance, when using the quick add feature to create an account, it would be great if that was customizable. I realize it is probably set up this way so that it doesn't get complicated but there are a few key data points that we'd love to capture right then and there.
**What problems is Neon CRM solving and how is that benefiting you?**
Neon is helping us organize all of our data and business operations into one place -- it used to be much more disparate. This will inevitably help the nonprofit grow and prosper because the team isn't spending an inordinate amount of time on duplicating efforts, looking for items, etc... rather using that time to enter info into Neon and build reports, create campaigns, streamline workflows, etc.
**Official Response from Beau Mourer:**
> Hey Darlene, thank you for the review! It's wonderful hearing that Neon CRM is helping your team reduce time on admin work and increase efficiency. We love hearing how your org is continuing to grow and prosper! And I also wanted to address your comment around customizing the quick add feature. We do currently have this capability within Neon CRM. When you select "Quick Add" for an Account (Individual or Company), there is a little blue arrow pointing to the left that expands the quick add page that allows you to add additional details and custom fields. Hope this helps!
### 9. Good for nonprofits with a small budget
**Rating:** 4.0/5.0 stars
**Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through Google using a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** August 12, 2024
**What do you like best about Neon CRM?**
It is a nice and clean way to have all of your customers in one database. It gives a LOT of different reports and options to customize them and narrow them down. It gives the option to add notes about each customer, mark them as deceased, connect households, and mark relationships.
It gives the option to set a donation amount to trigger a donor letter. We have ours set up where donations under a certain amount only get an email, but any donation above that gets an email instantly and gets set in the queue to also get a letter. I created a workflow to remind me to print letters once a month.
I use it almost every day, and am still finding new ways for Neon CRM to help make customer management even easier.
**What do you dislike about Neon CRM?**
One of the most disappointing things I have encountered with Neon CRM is that I have messaged their customer support several times in my year of having it, and their response time has been quite slow, sometimes I have had to send another message a week later to get a response.
Another disappointing thing was the implementation process, I had meetings with someone who onboarded me, and she did not know the answers to a lot of the questions I had, and I felt like I didn't get enough help in learning how to do a lot of reports or setting parameters for the donor letters.
**What problems is Neon CRM solving and how is that benefiting you?**
It is helping keep an accurate account of donations, and information on each patron in a clear and organized manner. Our previous CRM showed a lot of incorrect information on donations and didn't have the ability to have so many details about the patron saved. This has helped save many hours of trying to figure details out manually and has allowed me to connect with the customers even more.
**Official Response from Beau Mourer:**
> Hey there, thanks for your review! Using the workflows is a great way to make your organization run more smoothly, so keep up the great work! In the past year, we've begun offering open office hours and live group trainings where you can get all of your questions answered by our support team. You can use the link below to see what time options are coming up. Thanks again!
### 10. Solid CRM with helpful modules for most non-profits
**Rating:** 3.5/5.0 stars
**Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** August 09, 2024
**What do you like best about Neon CRM?**
Adding and editing accounts is extremely easy. We've had good success using it for our marketing emails. Setting up campaigns and pledges is also straightforward. Overall, the software is intuitive. We also use Arts People for ticketing and class enrollment and it's a huge benefit to have those accounts and that activity automatically rolled over into Neon CRM, eliminating the need to import from one database to another. Customer support for Neon CRM was excellent for the first several months but response time has been slower since. Customer support for Arts People has been consistently outstanding.
**What do you dislike about Neon CRM?**
We had some issues with the Quickbooks integration and after using it for several months, abandoned it. Reporting can be tricky to learn. It can be a challenge to set up volunteer users with appropriate permissions, even if creating a custom user type.
**What problems is Neon CRM solving and how is that benefiting you?**
Tracking donor giving is easy with this software and we like the integration with Windfall for prospect screening.
**Official Response from Beau Mourer:**
> Hey there, thanks for your review! Awesome hearing how you're using Neon CRM and Arts People together to get the most out of your data. Thanks again!
### 11. Neon CRM brought us into a new world
**Rating:** 5.0/5.0 stars
**Reviewed by:** Rick B. | Vice President, Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** November 18, 2024
**What do you like best about Neon CRM?**
Neon has helped us reach a whole new threshold of customer interaction and create new revenue streams by allowing direct access to our membership for new and old advertising customers.
**What do you dislike about Neon CRM?**
Some of the database configuration aspects can be a bit non-intuitive.
**What problems is Neon CRM solving and how is that benefiting you?**
Managing our membership database and our ability to communicate directly with our membership
**Official Response from Meredith Kavanagh:**
> Thank you for your review, Rick! It's great to hear that Neon CRM is helping you manage your membership database and communicate directly with your member base. We're committed to providing solutions that make a real difference for our customers, so please don't hesitate to reach out if there's anything else we can do to support you and your organization.
### 12. No database is perfect, but Neon works wonders for our organization
**Rating:** 4.5/5.0 stars
**Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through Google using a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** July 26, 2024
**What do you like best about Neon CRM?**
Neon CRM is a huge upgrade from our previous system! Before implementing Neon into our organization, we relied upon multiple different database programs to keep track of different types of data. Now, nearly everything we need is at our fingertips using Neon CRM. The automated features have streamlined our processes and given us more time to focus on work that needs to be done. There was a bit of a learning curve which we are still working through, and we hope to utilize many more of the great features available to us. Being able to use the database not just in the office, but also remotely is also a game changer. Neon is used daily by all staffmembers, and we love how each person's account is easily customizable.
**What do you dislike about Neon CRM?**
We would love to use Neon CRM for every aspect of our office procedures! However, there are some things that the database cannot do. We still rely on programs like Square for our art sales, and we have found that the New Event module in Neon needs some improving before it will work with our organization. We have also had some very infrequent occurrences of data in Neon not displaying in reports. Overall, though, we are happy with Neon CRM.
**What problems is Neon CRM solving and how is that benefiting you?**
Neon CRM has automated many of the tasks that we used to do manually, such as reminder emails for our events and membership renewals. We are able to keep track of attendees for our classes and events without creating cumbersome spreadsheets. We track donations, memberships, and so much more. We are able to automatically generate thank you letters for donors and sponsors, which we also used to do manually. Neon has opened up a lot of doors and we hope to utilize even more of its great features in the months to come.
**Official Response from Beau Mourer:**
> Hey there, thanks so much for your review! Streamlining your data and automating your processes are fundamental to running your organization efficiently and effectively, and we're so happy to hear that Neon CRM is helping you do that! Keep up the good work :)
### 13. NEON CRM is a great tool for IRPT
**Rating:** 5.0/5.0 stars
**Reviewed by:** Tessa A. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through Google using a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** May 09, 2024
**What do you like best about Neon CRM?**
My most used feature about NEON CRM is the email campaigns. We heavily rely on these features on a daily basis to communicate with our constituents.
Our next most used feature is account organization and creation. I love the advanced search tool that lets me organize my constituents by company type and location. I utilize this feature when I am scheduling regional meetings.
I also appreciate the NEON One Academy. I have been able to refer to our new team members to this feature so they may learn about the tool and utilize it in their daily tasks.
**What do you dislike about Neon CRM?**
The only downside that I have encountered about NEON CRM is the lack of technical support. This is an additional feature that requires a subscription, and even with paying extra, you don't receive dedicated help from an agent.
I would prefer that the subscription came with a direct helpline to an agent for our team. The way it's set up now, we have to schedule a call, or call and wait for someone to call us back.
**What problems is Neon CRM solving and how is that benefiting you?**
NEON CRM helps to solve the issues of data collection and organization. The ability to store all of our constituent accounts and search them with pinpoint detail is very beneficial to my organization.
NEON CRM helps to administer our email campaigns. Without NEON CRM, I'd be sending thousands of individual emails. With NEON CRM, I only have to format 1 email and can choose the audience that I'd like to send it to.
**Official Response from Beau Mourer:**
> Hey Tessa, thank you so much for your review! Glad to hear that Neon CRM has been helpful in implementing efficient email campaigns, creating and organizing your accounts, and has a useful resource hub for onboarding new staff members! Something else I wanted to share with you that may be useful in reducing your wait time with technical support is our live group trainings and open office hours. You can sign up for these regularly scheduled sessions to get your questions answered. You can use this link to sign up: https://academy.neonone.com/page/neon-crm-live-trainings. Thanks again for your review!
### 14. An All-in-One Solution
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** July 14, 2024
**What do you like best about Neon CRM?**
The most helpful thing about Neon CRM is ease of finding the data you're looking for. It's as simple as clicking a Tab on your dashboard then sorting the data displayed to view online or download to analyze deeper. AND customer service is great as well as all of the video/training they provide.
**What do you dislike about Neon CRM?**
The least helpful thing about Neon CRM is using the advanced search tool. The mystery is to know what field you need to search and find the information you're looking for. Advanced search lets you search beyond the normal data fields but sometimes you have to try quite a few field searches to find your data. A bit time consuming.
**What problems is Neon CRM solving and how is that benefiting you?**
The problem we were experiencing before Neon CRM was disorganized information storage. Scattered onto different computers, flashdrives, spreadsheets and stored in an old, outdated database. We now have all processes inputting into Neon CRM. The benefit to our organization is entering/storing/utilizing complete Membership information, full tracking of Membership Dues, and Donations all shared online with full reporting capabilities. It's working very nicely!
**Official Response from Beau Mourer:**
> Hey there, thanks so much for your review! Hearing how Neon CRM has helped you and your organization condense your data and processes into one streamlined system is music to our ears. Thank you again for taking the time to leave us this fantastic review!
### 15. Review of NEON
**Rating:** 5.0/5.0 stars
**Reviewed by:** Pooja D. | Operations Manager, Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
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**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** January 20, 2025
**What do you like best about Neon CRM?**
Very easy and convenient to use and create pages for fundraising
**What do you dislike about Neon CRM?**
It is sometimes slow and duplicates exits
**What problems is Neon CRM solving and how is that benefiting you?**
Fundraising
**Official Response from Matt Semyck:**
> We're glad to hear that you find Neon CRM easy and convenient to use when it comes to building pages for fundraising! We apologize for any inconvenience caused by slow performance or duplicate entries, rest assured that our team is constantly working to improve the system so that our customers have an easier experience. Thank you for taking the time to leave a review!
### 16. Neon CRM new(ish) user
**Rating:** 5.0/5.0 stars
**Reviewed by:** Zachary M. | Small-Business (50 or fewer emp.)
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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** April 22, 2024
**What do you like best about Neon CRM?**
The thing that I have found the most useful in Neon is the One-Click Workflows. It is so easy to use, and does exactly what we wanted. I just set up a new workflow so that an automated email goes out after a donation is made, and it will save us a ton of time.
**What do you dislike about Neon CRM?**
So far, we have yet to find anything we dislike in NeonOne. As a vast platform, I am sure there are still un-ideal features that will be improved in the future, but I have not found one yet!
**What problems is Neon CRM solving and how is that benefiting you?**
Our main problem was our old CRM did not allow us to customize everything we wanted to. Neon has not only allowed us to customize everything, we have also found features we didn't even know we were missing, like being able to get rid of our Constant Contact subscription to use Neon's email builder.
**Official Response from Beau Mourer:**
> Hey Zachary, thank you for the review!I'm so glad that you've been finding the one-click workflows useful for your organization--they're definitely a crowd favorite! Thanks again for taking the time to leave us a review :)
### 17. Great CRM but shady business practices
**Rating:** 1.5/5.0 stars
**Reviewed by:** Leah G. | Small-Business (50 or fewer emp.)
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**Reviewed Date:** March 05, 2024
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
**What do you like best about Neon CRM?**
We use Neon CRM to manage our professional association membership, host online events, donor management, and for our email marketing. Upgrades and improvement are constant.
**What do you dislike about Neon CRM?**
NeonCRM have a tendency to raise your prices randomly and with a very untransparnet process.
Just this month they told us “congratulations!” we would have to pay another $30 per month because our revenue had increased to the next tier.
The tier they said we were now in is a gross inaccuracy, theie "data" seems to show our budget is a whole 75% greater than it actually is. When I asked for them to show me their data, my request was ignored.
They demanded to see our 990, but I don’t have ours prepared yet so I had to send them out end of year financials which was more info than I wanted to share. They get back to and say they’ve relooked at my account and now I’ll “only” have to pay $199.
That’s still a $20 increase.
I ask them to explain this and to provide a detailed breakdown of what we're paying for since the cost is higher than the tier shown in their pricing brochure. Still no explanation or breakdown of what we’re paying for to warrant this price increase.
They’re a great CRM with great features but their business practices are concerning.
**What problems is Neon CRM solving and how is that benefiting you?**
Neon CRM allows us to have a onestop shop for all our needs, including membership management, events, emails, and fundraising. However, their business practices are unethical.
**Official Response from Beau Mourer:**
> Hi Leah,
I’m sorry to hear about your negative experience. Neon One moved to Revenue-Band based pricing in October 2022. At that time, the lowest price for the Impact package available was $199, as it is today! As a client with the Impact package in 2023, we didn't force increase to match pricing to provide an additional year of benefit for our clients.
We look at 990's posted by the IRS on the IRS Tax Exempt Organization Search Bulk Data Download site. For your organization, the most recent data posted is from 2021 which is where we obtained the revenue and budget data that informed this decision.
The $20 increase that you mentioned places you at the lowest revenue band price for the package that you’re on, based on your annual revenue from the 2021 IRS statement. Based on the revenue bands and pricing tiers that are laid out in the pricing sheet that we provided you, your organization would fall into the $226 tier. However, we didn’t want to increase your price that drastically, so we made a concession for you to have the $199 entry level rate.
We're sorry you felt that we demanded a more recent 990; however, as we price on revenue band and not accounts/records, this is the only way for us to accurately offer you the best price. Please don’t hesitate to reach out to your account manager with any further questions. Again, I’m truly for this experience, we never want our customers to feel like we’re springing random price increases on them.
### 18. Neon CRM is easy to work with - I highly recommend it!!
**Rating:** 5.0/5.0 stars
**Reviewed by:** Jenifer W. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** April 17, 2024
**What do you like best about Neon CRM?**
I have implemented and worked with Neon at two organizations. The implementation team is easy to work with and quick to respond to questions. Once implemented, if you see a feature that you would like improved or a new feature you want added, they have a great board to make suggestions where they update your ideas regularly and make monthly product updates implementing ideas from this portal. I have easily integrated Neon into our workflow using APIs and webhooks.
**What do you dislike about Neon CRM?**
I've been learning more about the features that I don't like as much. and they really aren't bad - they just aren't features that I use.
**What problems is Neon CRM solving and how is that benefiting you?**
Memberships - people are able to easily sign up and the APIs and webhooks allow for the member only features on our website to be turned on & off instantaneously. Grant Tracking Email appeals
**Official Response from Beau Mourer:**
> Hey Jenifer, thanks so much for your review! It's awesome hearing how your experience with Neon CRM at two separate organizations has been consistently positive. I'll be sure to relay your kind words to the folks on our implementation team as well. Thanks again!
### 19. Neon CRM Review
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** November 26, 2024
**What do you like best about Neon CRM?**
Neon CRM is very straightforward to use. The functionality helps us to easily review our donor accounts and easily run activity-based reports. The training and support is phenomenal.
**What do you dislike about Neon CRM?**
I haven't had a bad experience with the CRM. It's very easy to navigate the platform.
**What problems is Neon CRM solving and how is that benefiting you?**
Neon CRM has been an incredible tool for information and workflow management.
**Official Response from Anna Curtis:**
> Hey, thanks for your review! We're glad to see that you're having a great experience with Neon CRM.
### 20. Numerous glitches, inaccurate reports, bad customer service, & expensive
**Rating:** 0.0/5.0 stars
**Reviewed by:** Amanda L. | President, Small-Business (50 or fewer emp.)
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**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
**Reviewed Date:** May 06, 2024
**What do you like best about Neon CRM?**
Email blasts were incorporated into the system
**What do you dislike about Neon CRM?**
Around 2022, Neon started to go downhill. Bells and whistles were added that were of no benefit (to our nonprofit) and the system became even more confusing to use. For example, a donor’s email was not automatically added to our email list when the donor made a contribution. Instead, we had to check each donation that came in to determine whether it was a new or existing donor. If it was a new donor, we had to copy their email address and manually add it into our email blast list. This was an enormous time-waster for our org for something that should have been fully automated from the start. Pricing continued to increase while the service continued to go downhill. We were paying almost $400 monthly when we cancelled. While doing so, Neon stated that they are designed to “help nonprofits” and could decrease our cost to $270 monthly and they were also adding 10 new technicians to help with the increased customer issues they were having. We declined. When we cancelled, Neon stated that “according to our contract” we would owe them for three months (totaling almost $1,200), even though we would not be using their system. This is not stated anywhere in the contract. Customer support was impossible to reach, often taking a week to 10 days to respond. Exporting reports was cumbersome, confusing and more importantly, not accurate. For instance, our export of “lapsed” donors included over a dozen of contributors who had donated within the previous week, and our export of “New Donors” included people who had donated only one time seven years prior. Email address uploads could not be trusted. When we uploaded new email addresses into our email blast list, the number of emails in our mailing list never increased. We are positive the addresses were new emails and not a previous emails that was overwritten. This includes new emails that numbered into the hundreds. Neon CRM refused to transfer our recurring donor information over to Stripe unless we paid them $450. We paid, then, when our donor's cards were transferred, some of them did not match the cards the donors actually had on file. We have no idea who these cards belonged to or if someone was ever charged. When we contacted Neon, very concerned, their response was that they are trying to improve" Our attorney contacted Neon and they refunded the $450.
**What problems is Neon CRM solving and how is that benefiting you?**
Neon actually created more problems for our nonprofit in causing flawed exports and a loss of donors.
**Official Response from Beau Mourer:**
> Amanda, we're sorry that we didn't meet your expectations and we wish you best of luck moving forward. Take care!
### 21. Neon CRM is a dream for non-profits!
**Rating:** 5.0/5.0 stars
**Reviewed by:** Elissa D. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** March 05, 2024
**What do you like best about Neon CRM?**
I appreciate that Neon CRM is tailored to non-profit work, with manageable ways to track and interpret our data. Neon Support, via chat, email and in-person is simply fantastic! They are responsive and always manage to find solutions we didn't even think of. Our Team uses Neon CRM daily, after shifting from a much larger CRM. The ease of use and transition are a huge benefit, as we can now "do more with less"!
**What do you dislike about Neon CRM?**
Neon CRM is not currently optimized for product sales. Their focus is on user and donor management. However, I've already seen improvements to the product sales, so I'm hopeful going forward!
**What problems is Neon CRM solving and how is that benefiting you?**
We are better able to serve our customers, with clean, trackable data in Neon CRM. Neon makes tracking users and their donations much easier than our previous CRM. If there are functions that we want/need, that are not currently available in Neon CRM, we can make suggestions and track the progress of updates.
**Official Response from Beau Mourer:**
> Hey Elissa, thank you so much for your review! Our support team will be thrilled to hear this feedback, as well as our product team. It's always a great feeling when our clients notice the work we do to listen to them and make the necessary product enhancements to make their work easier. Thank you again :)
### 22. Great experience
**Rating:** 4.5/5.0 stars
**Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through Google using a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** January 13, 2025
**What do you like best about Neon CRM?**
Having all our data in one place, all the new improvements neon keeps coming out with.
**What do you dislike about Neon CRM?**
Volunteer opportunities platform, event calendar
**What problems is Neon CRM solving and how is that benefiting you?**
Donation, memberships and event registrations all in one place.
**Official Response from Matt Semyck:**
> Thank you for sharing your positive experience with Neon CRM! We're continuously working on improving our platform and appreciate your feedback about the volunteer opportunities platform and events calendar. We're glad to hear that Neon CRM is helping you house all of your data in one place. Rest assured, we will continue to release improvements so that customers like you can continue to find increased success within the Neon CRM platform!
### 23. Neon--used for event organization and membership.
**Rating:** 5.0/5.0 stars
**Reviewed by:** Stacy B. | Enterprise (> 1000 emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
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**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** February 29, 2024
**What do you like best about Neon CRM?**
Love the fact that all I need to do is log in and my dashboard has what I need to review for the day. When I email customer support, they are quick to respond and normally can get to my question within 2-3 days. The more you interact with the system, the easier it is to understand. I use Neon on a daily basis with ease.
I was not around when the implementation of the system was introduced to our non-profit so I have been using the Neon Academy a lot to learn how to navigate and how to build events and to maintain membership management.
**What do you dislike about Neon CRM?**
At first, the lingo was not easy to follow, but once you understood the system lingo was maybe different from what you were looking for, became easier to use.
**What problems is Neon CRM solving and how is that benefiting you?**
We have been using the good old paper system until 5 years ago to register our members and to register for our conferences. With having over 1200 members and with having two conferences a year that brings in over 500 people, paper was not working any longer. We started using Neon and after some bumps and bruises, we are finally getting what we need from the system. We have many more other components that I am eager to learn about.
**Official Response from Beau Mourer:**
> Thank you for the review, Stacy! Neon Academy is a great way to orient yourself with the platform when you're looking for guidance on understanding the various features and functionalities, ad i'm so thrilled to hear that it's been useful for you. Our support team will love hearing this feedback as well. Keep up the good work! Thanks again :)
### 24. Excellent nonprofit CRM with tie-in to Arts People ticketing
**Rating:** 4.5/5.0 stars
**Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** August 14, 2024
**What do you like best about Neon CRM?**
Neon allows us to easily manage a database of all of our patrons and donors, with excellent customer service and direct integration to our ticketing platform that keeps our database updated constantly. We are able to get up-to-the-minute looks at our patron engagement as well as donations. We log in near daily, and Neon tracks all communications with these patrons as well.
**What do you dislike about Neon CRM?**
Implementation does require a large amount of organizational investment, and ensuring appropriate maintenance of the records in the system is a constant task.
**What problems is Neon CRM solving and how is that benefiting you?**
Tracking our patrons and providing a single source of truth for donations, ticket sales, and contacts.
**Official Response from Beau Mourer:**
> Hey there, thanks for your review! With Neon CRM and Arts People interconnected as your source of truth, tracking, organizing, and using your data has never been easier. Sounds like your organization is killing it! Thanks again :)
### 25. Great CRM software for our Nonprofit needs
**Rating:** 4.5/5.0 stars
**Reviewed by:** April B. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through Google using a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** March 27, 2024
**What do you like best about Neon CRM?**
The CRM has a very clean and easy to understand homepage. We are able to renew our members accounts quickly and track many types of memberships and payment options easily. We run many fundraisers and campaigns through our NEON account and it is always a seamless transaction with great reporting functions. The help function and how to videos online are also very helpful!
**What do you dislike about Neon CRM?**
The only downside we encounter is with reporting and needing better lists of items purchased with a breakdown price. We are able to find workarounds however for this issue.
**What problems is Neon CRM solving and how is that benefiting you?**
We use Neon to track memberships, and all donations to our organization. Without the organization of all these payments and a way to track re-new dates we could not continue to make an impact in our community.
**Official Response from Beau Mourer:**
> Hey April, thanks so much for your review! Hearing you talk about the impact you're making in your community with the help of Neon CRM means the world to us--it's exactly why we exist. Glad to hear that our help articles have been useful, as well as our membership, fundraising, and reporting features. Thanks again :)
### 26. Easy & Optimized system for Membership-based non-profits
**Rating:** 4.5/5.0 stars
**Reviewed by:** Amanda M. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** February 07, 2024
**What do you like best about Neon CRM?**
I like the versatility of this software. It provides me with my core needs which is membership and donation tracking but being able to also do email campaigns and event tracking in the same spot is a big bonus.
**What do you dislike about Neon CRM?**
The cost. I know software like this is not cheap to maintain and I was able to take a risk with our small non-profit to validate the monthly amount. I think you would have a niche in the market that doesn't currently exist if you could figure out how to make a special price break for non-profits of a certain size that would easily grow using your software but can't manage a subscription of this cost.
**What problems is Neon CRM solving and how is that benefiting you?**
The events section of your software was severely under-developed that I went and used different sources previously. Since you did your most recent updates, I won't use anything else. It's exactly the update I was looking for and now I can keep all our events in the software for the entire year.
**Official Response from Beau Mourer:**
> Hey Amanda, thanks so much for your review! We love hearing how our clients are able to consolidate their processes like membership management, donation tracking, email marketing, and events into one platform. Keep up the good work :) Thanks again!
### 27. We Love Neon CRM
**Rating:** 5.0/5.0 stars
**Reviewed by:** Douglas A. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** February 28, 2024
**What do you like best about Neon CRM?**
Neon CRM has so many features that have streamlined what we do in donor management. It has made my job sooo much easier, from the actual recording of a donation manually (very streamlined compared to legacy system), to automatic recording of a donation made through Neon. It also immediately thanks the donor with an email from us without us doing anything but creating the template in the beginning. Also, no "spinning wheel of death" waiting for the system to process.
**What do you dislike about Neon CRM?**
I haven't found anything yet to dislike.
**What problems is Neon CRM solving and how is that benefiting you?**
The processing of thank you letters and emails. These are now automatically processed - emails sent out immediately after donation recorded, letters "processed" and waiting for printing. Additionally, legacy software was always taking forever to do anything, with the spinning wheel (of death) constantly showing up and with extended durations.
**Official Response from Beau Mourer:**
> Hey Douglas, thanks so much for the review! Glad to hear that your and your team have been able to streamline your donor management processes and are taking advantage of automated thank you notes and emails. Thant's awesome! Thanks again :)
### 28. The Neon CRM Team and our Primary Consultant at Neon are Great
**Rating:** 5.0/5.0 stars
**Reviewed by:** Randall B. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** February 12, 2024
**What do you like best about Neon CRM?**
The design of the CRM is intuitive and easily understood. The tutorials really are well done. , Carlos Desroses, our Neon in-house support person, is truly helpful and incredibly patient. They have done a great job assisting us in the transfer of over 20 years of data to the new CRM.
**What do you dislike about Neon CRM?**
We have not identified any downsides to the Neon CRM product and any questions/issues we might have as we move forward to a final transfer of our data have been both fully understood and appreciated by Carlos and he has made every effort to fully maximize the Neon product to work with our database.
**What problems is Neon CRM solving and how is that benefiting you?**
We have had all of our membership data on an ACCESS database which, as everyone knows, is no longer supported by Microsoft, so we needed to both move the data and update what we can do with our data.
**Official Response from Beau Mourer:**
> Hey Randall, thank you so much for the glowing review! Migrating 20 years of data is a huge task, and I'm so glad you had Carlos and our implementation team by your side to make that transition seamlessly. Thank you again for all of the great feedback, cheers!
### 29. Very pleased new customer
**Rating:** 4.5/5.0 stars
**Reviewed by:** Michele R. | Mid-Market (51-1000 emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** January 26, 2024
**What do you like best about Neon CRM?**
The training sessions were very helpful and our trainer was very patient with us and answered all of our questions. We never felt like our questions were insignificant. She took her time to make sure we understood what she was teaching us. I love how easy it is to import deposits. Compared to the other system we were using, it is a breeze. I am in the system every day doing one thing or another. I like the fact that you can export your reports into excel. That way I am able to arrange the information the way I need it.
**What do you dislike about Neon CRM?**
So far, I find the reporting not as complete as I would like, however, it may be that I just don't quite understand how to get the information that I need.
**What problems is Neon CRM solving and how is that benefiting you?**
Time Management. I like the fact that it takes me less time to do a deposit and if I have made an error, it is much easier to go back and correct it.
**Official Response from Beau Mourer:**
> Hey Michele, thank you so much for your review! It's awesome to hear that transitioning to Neon CRM was a breeze, especially with deposits and implementation! Thanks again :)
### 30. Good, all-around CRM that meets many needs
**Rating:** 5.0/5.0 stars
**Reviewed by:** Jeaux B. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through Google using a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** February 27, 2024
**What do you like best about Neon CRM?**
Neon CRM is the one donor- and member-focused CRM we found that can handle all the aspects we needed when we were looking for a CRM - donations, membership, event registration, etc. -- at a price a small nonprofit can actually afford. We use it for almost everything we do now and it's simplified and sped up many administrative processes -- like donation tracking and thanking, end of year tax receipts, and event reminders.
**What do you dislike about Neon CRM?**
Some features/modules aren't as fully fleshed out as we'd like them to be -- surveys, volunteers, and grants, for example.
**What problems is Neon CRM solving and how is that benefiting you?**
It gives us a central, integrated way to process transactions for donations, memberships, and event registrations -- and a way to look at all of them in one place, so we can see how we're doing.
**Official Response from Beau Mourer:**
> Hey Jeaux, thanks so much for taking the time to leave us a review! It's always awesome hearing how our clients are able to centralize their processes and become more efficient. Sounds like your team has a lot more time to focus on enacting your mission, as opposed to being bogged down with administrative tasks, woo!! Keep up the good work :)
### 31. Very positive experience with Neon!
**Rating:** 5.0/5.0 stars
**Reviewed by:** Bri L. | Mid-Market (51-1000 emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** January 22, 2024
**What do you like best about Neon CRM?**
Neon is incredibly intuitive to use - I find it very easy to operate for all of my department needs. It was easy to adapt the departments old systems to using Neon, and anytime we had an issue, Neon was always easy to get in touch with to be able to troubleshoot issues as they came up. We use Neon several times daily. It was very easy to integrate with iWave as well.
**What do you dislike about Neon CRM?**
I do not have any "dislikes" about the Neon CRM persay. I am excited about the update to the events section, as I have always struggled with the old interface.
**What problems is Neon CRM solving and how is that benefiting you?**
Neon CRM helps us to keep record of all of our donations. As an agency that is growing rapidly, we are in desperate need of a CRM that can keep pace with the influx of funds, and Neon is doing just that.
**Official Response from Beau Mourer:**
> Hey Bri, thank you so much for the review! We're thrilled to hear that you and your team are finding Neon CRM intuitive and that setting up your iWave integration was seamless. The feedback around our support team always means a lot to us, so thank you! Cheers :)
### 32. Works for our complex association
**Rating:** 4.0/5.0 stars
**Reviewed by:** Verified User in International Trade and Development | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** March 04, 2024
**What do you like best about Neon CRM?**
1. Allows for separation of individual memberships from organization/corporate memberships
2. Good member engagement tracking - participation in activities, sign ups for events
3. Custom data and reporting features that make it easy to tailor what we gather and use in reports
4. Integrated "membership" and "donor" CRM data in a single platform
5. Good integrations, e.g., Constant Contact
6. Responsive customer support
7. Manage event registration easily
8. Menus are clear and easy to navigate
**What do you dislike about Neon CRM?**
1. Assumes membership is always tied to whether payment is received - so if you run a report to get "paid up" members, it's always 100% because an unpaid member is no longer a member. You can monitor lapsed membership. We created workarounds with custom fields.
2. Forms remain a little clunky, not using modern interfaces common with other apps
3. Since we are over 50% international, the standards for addresses aren't easy to navigate
4. Difficult to sync between Constant Contact and Neon - one way syncs work best from Neon to CC, then we manually correct based on changes from CC.
5. Had to get a separate app for event registrants to get calendar invites
**What problems is Neon CRM solving and how is that benefiting you?**
We needed to know who our members are and monitor their engagement; this handles that effectively.
**Official Response from Beau Mourer:**
> Hey there, thanks so much for your review! Sounds like Neon CRM has been instrumental in organizing and managing your important data through use of our integrations, events module, member engagement history, and more. That's awesome! Thanks again :)
### 33. Extremely Organized and Efficient Onboarding Process
**Rating:** 5.0/5.0 stars
**Reviewed by:** Sarah L. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** December 18, 2023
**What do you like best about Neon CRM?**
Our organization has recently begun the onboarding process with Neon CRM and I have been so exceedingly impressed by how organized and efficient the entire process has been. From day one, the employee who walked us through the demo was wonderful to work with and extremely knowledgeable. We had a lot of questions, and she was patient and looked into answers for us. We're now in the onboarding stage and this is also going very smoothly. Training is easy and everything is outlined in a very organized manner so it's easy to look at an overall status of several team members' implementation. Very satisfied so far!
**What do you dislike about Neon CRM?**
We haven't fully implemented the database yet so I don't have anything negative to say. We are, however, interested in a grant tracking tool as the grantor (currently there's only a tracking tool for grantees). We have figured out how to make it work for us, but would love some more development in that area since we are both a grantee and grantor.
**What problems is Neon CRM solving and how is that benefiting you?**
Previously, all of our data was stored in Excel files, handwritten notes, emails, Google drive, etc. This is a tool to compile all of that information in a very accessible way. We are also a fully remote team and this is a great tool for us to stay in communication about specific tasks.
**Official Response from Beau Mourer:**
> Hey Sarah, thank you so much for your review! I know that switching from excel sheets and storing data in various disparate locations can be a hassle, so it's awesome hearing how your org was able to centralize all of your important data and processes into one unified platform with Neon CRM. I'm glad that our sales and implementation teams have been helpful and informative. I think your idea around more development around the grantor process is fantastic and would encourage you to submit it to our Suggestions Portal. Our team is constantly reviewing our clients' ideas and determining if these are things we can move forward with. You can submit your idea at the link below. Thanks again :)
### 34. Great Experience with Neon CRM
**Rating:** 5.0/5.0 stars
**Reviewed by:** Sheridan Z. | Sole Proprietor, Small-Business (50 or fewer emp.)
**Validated Reviewer:** Validated through LinkedIn
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** March 01, 2024
**What do you like best about Neon CRM?**
Neon CRM is like a combo of Microsoft Access and Excel – programs that I knew well so Neon CRM made a lot of sense to me. It’s pretty user-friendly once you understand the many moving parts that connect to another. I self-trained about 20 hours over three months before I really felt all-around confident within the program. There are some parts that we don’t use, like keeping track of Volunteer hours, store inventories, and managing Workflows (we only have two people at the Kaplan Center who work in the program) so can’t attest to that.
As part of our installation packet, my organization paid for 4 hours of 1-on-1 training time with and I’ll just be finishing up our final training in March. This was great training, and there are regular group Zoom calls for Q&A with support. There’s also a Q&A page on their website that you can search, and you can email support (this is what I usually do and receive a response in 2-3 business days) or call their 800 number (I’ve gone through live once, but had to leave a vm for a couple other calls I made and they’ll get back to you within 2-3 business days). Their support has been very good for the most part.
We also discovered it was cheaper and more efficient to go through Neon Pay for people making online donations to our non-profit. Neon Pay even syncs with QuickBooks Online (QBO) – I just have to go to the donor’s account that Neon One automatically created in QBO to manually check it and tick off the donation for reconciliation (vs. creating new accounts and funnel into correct financial category).
**What do you dislike about Neon CRM?**
The email marketing campaigns are not as detailed as MailChimp, but it does the job.
**What problems is Neon CRM solving and how is that benefiting you?**
Efficiency in tracking and thanking donors = saves us money!!
**Official Response from Beau Mourer:**
> Hey Sheridan , thank you so much for your review! It's awesome hearing how you've used all of the various support tools to get comfortable with Neon CRM; 1:1 training, phone support, ticket support, Support Center, Neon One Academy, and group trainings! Oh and Neon CRM integrates with MailChimp, so if that's something you'd be interested in exploring, check out the support article linked here :)
### 35. NeonOne for you Foundation and Philanthropy
**Rating:** 4.5/5.0 stars
**Reviewed by:** Kim P. | Philanthropy and Fundraising Coordinator, Small-Business (50 or fewer emp.)
**Validated Reviewer:** Validated through LinkedIn
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** April 24, 2024
**What do you like best about Neon CRM?**
I like many things about Neon CRM - I like the dashboard, the Generousity Indicator, mass emails that I can group by category, auto thank you emails and being able to catagorize campaigns.
**What do you dislike about Neon CRM?**
As a new employee I had to pay for training to use the many features of Neon One - however, when I spent time with the trainer she was wonderful! She really listened to my needs, recorded our training sessions and sent me follow up emails.
**What problems is Neon CRM solving and how is that benefiting you?**
Neon One gives hours of training when the program is first purchased. However, with staff turnover a new employee may not know how to use all of the features. I think Neon One has come to realize that new employees/volunteers need training too.
**Official Response from Beau Mourer:**
> Hey Kim, thanks for your review! I'm so glad that you're enjoying the Generosity Indicator--we really believe this captures donor generosity in a better, more holistic way than traditional wealth screening. Thanks again :)
### 36. Neon CRM has been a gamechanger for our small history museum.
**Rating:** 4.5/5.0 stars
**Reviewed by:** Janet B. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** December 11, 2023
**What do you like best about Neon CRM?**
We love having all our members, donors, and contacts in one system. Gone are the days of this information hidden away in Excel spreadsheets on staff computers with no idea which is the most updated information. Our forms, events, and mailings look professional and are done promptly. Gone are the days of using separate software programs to manage everything Neon does for us. I love the live training and access to office hours. Office hours allow us to get help with the quirky outliner issues that arise.
**What do you dislike about Neon CRM?**
User buy-in; staff and constituents. I was not here for the initial implementation; past that, no plan or process was made for customizing the forms, events, volunteers, letters, and modules. Neither the staff nor the board understood this needed to be done, and no time was allotted. I had to work through it all while learning my job when I was hired. Having a Neon-created post-implementation template would have been a godsend.
**What problems is Neon CRM solving and how is that benefiting you?**
Event Ticketing. Membership management and making renewals seamless. Professional-looking newsletters and emails/letters. Easy retrieval of information/report creation. Donor tracking/prospecting. Allowing everyone to see the same information from anywhere, in real time.
**Official Response from Beau Mourer:**
> Hey Janet, thank you so much for taking the time to leave us a review! Welcome to the all-in-one world of Neon CRM, it's so fantastic hearing how you and your team have been able to centralize so many of your operations like forms, events, membership management, marketing and email comms, donor tracking and prospecting, and so much more. Thanks again for your review :)
### 37. Ease of Donor Support
**Rating:** 4.5/5.0 stars
**Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** March 12, 2024
**What do you like best about Neon CRM?**
I use the Donor Support area of NEON and have found it easy to enter donors and their donations. Donations are in chronological order of donation date, even if entered late to update the database. I like that we can generate thank you letters to the donors. We have not set this up yet but plan to soon.
**What do you dislike about Neon CRM?**
If I enter a name for search and it is not found, I have to go back to "account" to change the name for the search and start over.
**What problems is Neon CRM solving and how is that benefiting you?**
This program tracks our donations in one place in an easy-to-use format. Entering donor contact information is easy and is easy to edit when necessary. In the 5 years that I have been doing this, it is the easiest program that I have used and it makes sense to a non-tech person.
**Official Response from Beau Mourer:**
> Hey there, thanks for your review! Hearing how Neon CRM has been user-friendly for you is music to our ears. Glad you've been able to organize your donors, donations, and other important info in a more efficient way. Keep it up :)
### 38. Overall I'm Happy with Neon
**Rating:** 4.0/5.0 stars
**Reviewed by:** Lance K. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** December 04, 2023
**What do you like best about Neon CRM?**
It was very easy to integrate to QB Online for us. They have a very helpful onboarding process and did a good job importing our data. I also think the platform is easy to customize, and their online forms were very easy to incorporate into our website.
**What do you dislike about Neon CRM?**
I went with Neon CRM because of the storefront feature that if offers. This is nice because we have a social enterprise that requires a lot of customer purchasing. However the store is more clunky than I would have liked so we needed to make our storefront in our website rather than just using their storefront like we used to do when we used Square. I'm still glad that it has a store feature just wish it was improved.
**What problems is Neon CRM solving and how is that benefiting you?**
It keeps all of our data in one place and it allows for full integration since it does group emailing, has an online store, takes donations, etc..
**Official Response from Beau Mourer:**
> Hey Lance, thank you for the review! Awesome hearing how your org is taking advantage of the QuickBooks Online integration + that your onboarding and data import processes were smooth. Thanks again :)
### 39. Flexibility and Patience
**Rating:** 4.5/5.0 stars
**Reviewed by:** Clive C. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through Google using a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** December 04, 2023
**What do you like best about Neon CRM?**
We chose Neon CRM because we were able to package it with a new website. The support and training was great and although we had to delay the CRM implementation due to staff changes and capacity, we were able to launch the new website as well as NeonCRM. Neon was flexible with us and made accommodations for a payment plan without which I am not sure we would have been able to move forward. The staff who met with us were knowledgeable, personable and very helpful. As we have begun using NeonCRM we love that it is user-friendly and we love the integration with the website as well. We are especially looking forward to using the gift acknowledgement feature and peer-to-peer features in the near future.
**What do you dislike about Neon CRM?**
I think the PCI compliance was confusing at times. Also, the data migration was more difficult than envisioned. However, with the resources available we were able to accomplish this.
**What problems is Neon CRM solving and how is that benefiting you?**
More responsive acknowledgements of gifts. More comprehensive data about donors in one place. Segmented marketing and communication with donors and supporters.
**Official Response from Beau Mourer:**
> Hey Clive, thank you for the review! Love hearing about folks who opted for the Neon CRM + Websites package! It's also great hearing how our team was accommodating and helpful throughout your onboarding process. Best of luck with your next ventures into gift acknowledgement and peer-to-peer fundraising! Thanks again for leaving us a review :)
### 40. Parent Heart Watch Review of Neon CRM and Pay
**Rating:** 2.0/5.0 stars
**Reviewed by:** Stewart K. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** December 03, 2023
**What do you like best about Neon CRM?**
Neon CRM has a donor database and membership database
**What do you dislike about Neon CRM?**
Technical Service is very poor. You can only communicate by submitting a "ticket" for support. Reply time has deteriorated to 2 plus weeks.
**What problems is Neon CRM solving and how is that benefiting you?**
The basic donor operation of the CRM is adequate, but the utilities are very limited. But more of an issue lately is that the system does not synchronize data to Quickbooks automatically. In addition, some of the data does not come over to Quickbooks correctly. I have submitted several "tickets" to enlist help. I have been waiting a couple weeks for a reply. The membership database operation is adequate. However, the system seems to merge donor accounts endlessly for unspecified reasons, while leaving others un-merged. The Event tool leaves a lot to be desired. The ability to list the different ticket options limits the value of information forwarded to Quickbooks. My co-workers use the event module more than I do and they are having several issues. They requested a phone conference with Neon technical. The earliest conference availability was Dec 8th, approximately 3 weeks.
**Official Response from Beau Mourer:**
> Hey Stewart, thanks for your review! I'm sorry to hear that you've had a less than desirable experience with support, however our support team has received a 95% satisfaction rating across all tickets this year. Ticket support is included in your Neon CRM package, however, you can also purchase phone and live chat support for a small monthly fee, as well as extended training hours, which many folks say is worthwhile. If you're looking for additional free support resources, you can always sign up for our live group trainings or open office hours to chat with our team about specific issues you may be running into (you can sign up using the link below). We also have hundreds of support articles and self-guided learning resources in our Support Center and Neon One Academy, both of which can be accessed in your Neon CRM platform. We just had a major update to our Events module, you can read more about that release here: https://support.neonone.com/hc/en-us/articles/20541345068941-Neon-CRM-Release-Notes-October-21st-2023. If you're having some trouble with QuickBooks, here's a collection of help articles that may be handy: https://support.neonone.com/hc/en-us/search?utf8=%E2%9C%93&category=4405473083789&query=quickbooks.Thanks again for your review!
### 41. Constituent management is so much better with Neon!
**Rating:** 5.0/5.0 stars
**Reviewed by:** Kim H. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through Google using a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** December 01, 2023
**What do you like best about Neon CRM?**
It allows us to manage all of our stakeholders in one place, with multiple resources for managing their distinctive relationships. I also really like that they listen and want feedback from us on how to help them better meet our needs as a nonprofit organization.
**What do you dislike about Neon CRM?**
Nothing...The system and support continue to get better.
**What problems is Neon CRM solving and how is that benefiting you?**
Our entire team can easily view and assist in managing the relationships and needs of our various stakeholders. We can also pull a variety of reports (specific) that help answer questions, provide needed information, and assist with planning, as well as manage some of the communications efforts for our audiences, including programming/events management. As the person in charge of ultimately making sure all of our stakeholders are having the best experience possible with our organization, it is very beneficial for me to be able to open someone's account and see how our organization has interacted with, supported, and responded to them as I plan or have my interaction with them. I am also able to track our membership stats, pull detailed reports, and communicate with and arrange activities for specific groups. Neon also helps me with management of our grant reports, i.e. adding activities to remind me/others of due dates, adding copies of the reports so everyone can easily see them if needed, etc.
**Official Response from Beau Mourer:**
> Hey Kim, thanks so much for your review! I'm glad that Neon CRM has been helpful in managing all of your stakeholders, relationships, timeline, and comms in one place. Thank you again :)
### 42. NeonCRM improving over time
**Rating:** 3.5/5.0 stars
**Reviewed by:** Sarah N. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** December 05, 2023
**What do you like best about Neon CRM?**
Donation forms! Huge improvement from the past and they are easy to set up and adjust. Neon has also made significant improvements with flexibility in how donations and events can be coded for donation forms and events. Workflows have a lot of potential - but we have not yet started using them in our organization.
**What do you dislike about Neon CRM?**
I don't like that many functions require steps in different parts of Neon: Set up a form here, but go elsewhere to update a custom field; then somewhere else to create the thank you acknowledgement. In addition, more robust reporting and handling campaign/purpose/fund is needed. We are limited in how we set up donation forms and in data we can get from reports, which results in extra work.
**What problems is Neon CRM solving and how is that benefiting you?**
Tracking donations and donors, communicating with donors, event management (limited - we use a different company for auction events), understanding donor retention, new donors, etc.
**Official Response from Beau Mourer:**
> Hey Sarah, thank you for your review! Glad to hear that your org has found Neon CRM useful for building and hosting donation forms, event management, donor and donation tracking, and email marketing! Sounds like you're doing a ton! Once you start implementing the workflows for your team, I think you'll be able to make up a lot of the time that you might have to spend elsewhere. You can also generate auto reports that send to the relevant stakeholders based on your set up criteria---this seems like it might be really useful for you. I've included a collection of support articles around reporting for you to check out at the link below! Thanks again for your review :)
### 43. Fantastic Workflows and automation - all in one platform.
**Rating:** 4.0/5.0 stars
**Reviewed by:** Rebecca R. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through Google using a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** November 30, 2023
**What do you like best about Neon CRM?**
1) The workflows are outstanding, even at the basic level. ***Splurge for unlimited!***
2) The reporting feature is easy to use and you can dig down into your data. It is query-based reporting, which is much more useful and user-friendly than filter-based reporting. Compared to Kindful reporting Neon's is stellar!
3) We upgraded from Kindful to Neon and it was a fantastic decision for our organization. The automation saves so much staff time allowing us to focus on the mission.
4) Even when I find there is something I am unable to do or I hit a wall creating some process, there is always a workaround in Neon and (5) the support team is always willing to help and extremely knowledgeable and patient.
Overall we are happy with the decision to move to NeonCrm with NeonPay, even with the dislikes I have listed. Each month Neon is making improvements and growing.
**What do you dislike about Neon CRM?**
1) THERE IS NO PAYPAL INTEGRATION or Payment Gateway. This is a huge fault.
Although donors can make a one-time gift on the full donation form (not the pop-up form) using PayPal, they cannot use PayPal for recurring donations. As an international organization, this has been a difficult obstacle for us.
This means, that when we migrated to Neon CRM with Neon Pay, over half of our monthly donors were using PayPal. This required us to reach out to over 100 individuals to cancel their current recurring gifts and start a new one either through a Neon form or directly through PayPal. 4 months later we still have 45 recurring gifts (over $1k per month) running through our old CRM which we still have to pay for to keep them active.
2) Donation forms are NOT embeddable on your website. This was almost a deal breaker for us when choosing a platform, however, Neon sold us on the "embeddable button" with a pop-up form. We later found out users cannot use PayPal as a payment method when using the button which is a no-go for us. So we have no embeddable donation forms on our website.
3) Does not integrate with Stripe which we must continue to use because NeonPay does not work with Woocommerce which is where our online store lives. We manually enter these gifts.
**What problems is Neon CRM solving and how is that benefiting you?**
Neon CRM helps keep track of our donor gifts, communications with donors, and our donor's preferences. The automation using workflows and other features helps free up staff time and allows us to focus on our mission and our supporters.
**Official Response from Beau Mourer:**
> Hey Rebecca, thank for such a thoughtful review and all of your candid feedback! Hearing how organizations are able to focus more on their mission and supporters because of the time that Neon CRM saves them is music to our ears. I just looked at our Suggestions Portal and it looks like another Neon CRM user has submitted a request for a PayPal integration, I encourage you to vote for this idea, as it is still under review by our team (https://feedback.neonone.com/forums/945646-neon-crm/suggestions/46886398-paypal-integration#{toggle_previous_statuses}). On that same note, I think you should submit your ideas around embeddable forms and a Stripe integration to the Suggestions Portal so our team can review these and hopefully implement in the future! Thanks again for your detailed feedback and review :)
### 44. Neon has been a great addition to our workforce.
**Rating:** 4.0/5.0 stars
**Reviewed by:** Karah R. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** November 30, 2023
**What do you like best about Neon CRM?**
We have been using Neon CRM for a little over two years after a terrible experience with our last CRM. We primarily use the system as a donor database and for event registrations. It has helped us to up our game with donor analysis. It has been easy to transition as well as train personnel on basic usage. The pay feature has worked seamlessly and the fees are reasonable compared to our other processors. Overall, it has solved many problems and been a time saver.
**What do you dislike about Neon CRM?**
Not so much a dislike, but there are a lot of functions that we are not currently using. Some may be useful and others may not be, but it can be difficult to find what you're looking for among all of the options. The CRM does not work well for memberships, and there are some processes that could be automated that are not (like moving registration fees to a different registration as one example). Customer support is great during onboarding but not once set up. The help area has easy to follow directions, but again, because of all of the features it can be hard to know what to search for.
**What problems is Neon CRM solving and how is that benefiting you?**
Donor analysis and donor recognition efforts have been streamlined and helped us with retention and increasing donor levels.
**Official Response from Beau Mourer:**
> Hey Karah, thanks for your review! Glad to hear that Neon CRM has helped your organization up your game around donor and event management, as well as donor analysis. Thanks again for your review :)
### 45. Good for small nonprofits; strong versatility, affordability, and continued development
**Rating:** 4.0/5.0 stars
**Reviewed by:** David F. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** November 30, 2023
**What do you like best about Neon CRM?**
Neon does a lot of things quite well and it boasts great value, especially with no cap on the number of constituent accounts. They are committed to improving their platform and are constantly making updates. I think of our "going with them" was like an investment in who they are as a company, and that has been a reassuring because they clearly are working hard and always improving. I have also had good success using their online help section, as well as their customer support team.
**What do you dislike about Neon CRM?**
The initial migration wasn't the smoothest process, but this likely would have been a challenge for us with most CRMs. The agent I had helping me through was absolutely great, but there have been times where Neon has not clearly communicated some of their policy changes... one ended up being a good change for us (when they switched pricing structure), but the other technically meant that we were losing training hours we had already prepaid. My conjecture is that it is an incredibly busy, growing company, and perhaps they drop a few balls every now and then. All in all, Neon isn't the easiest and most straightforward to use, but I think it's in a sweet spot for value, usability, and possibility.
**What problems is Neon CRM solving and how is that benefiting you?**
Neon ties together a host of features/modules that works well for our nonprofit, which focuses heavily on members while serving the community at large. We offer classes (events), operate sales, raise funds, and host membership... Neon has options for all of these.
**Official Response from Beau Mourer:**
> Hey David, wow! Thank you for this glowing review. It's always extremely rewarding when someone notices all of the hard work that our team puts into making our products and ecosystem the best it can be for our community of nonprofits. It sounds like your organization is putting a ton of our modules and functionalities to good use, keep up the good work! Thanks again for your review, David :)
### 46. My love / hate experience.
**Rating:** 3.5/5.0 stars
**Reviewed by:** Tammy W. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** November 29, 2023
**What do you like best about Neon CRM?**
It meets our needs and then some. Specifically, I really liked the ability to customize forms on our info / data gathering per individual account that has proved invaluable in helping us identify mentors by industry, review individuals by company / organization name as alumni and move the needle significantly with donors using data reports from this historical data.
**What do you dislike about Neon CRM?**
You cannot call and get an answer timely on the phone. Having to fill out a form to seek help is often frustrating because you can't problem solve quickly and often the time lapse only elevates the issue. When you are a small staff / nonprofit this often snowballs the amount of work on our end to fix problems that could in all likelihood have been solved in a 10 minutes phone call. I am old school and want to be walked through problems in "live" time and then be able to tell the tech that worked or that did not work at all, please help me try to resolve this issue. So, all in all, it's the customer service that has been most frustrating to me. There are so many features that have been added and they could really be proactive in holding live tutorials and explaining why this feature is beneficial and here's how to use it. To be truthful, I could care less about new bells and whistles, I just want what I have and need to work the way I need it to. I recently submitted a tech issue and was sent an email "fix" on how to do it. The problem is the email is written in a way that makes assumptions, again a phone call would allow clarity on my question to the tech. I have considered writing the CEO numerous times about the amount of frustration and also ideas to enhance features, but there's no contact information for the CEO or how to contact, etc. Not transparent on that front, which is very concerning as a nonprofit CEO that is required to be front and center - take the good and all the bad in my role. Makes me wonder, do they understand their audience of users? We do not have a full time staff member who has the sole job of working on NEON, so again, lots of assumptions in my opinion about how NEON works best with the nonprofit user. I have presented at national conferences on NEON, have spoken with my peers across the country screen sharing and explaining how we set ours up for our specific work and how it has paid dividends in that regard. I know I have helped indirectly sell this product to my peers, but want to scream and pull my hair out when it comes to needing help from NEON, because it's only available at their prerogative and in email. So, whatever you do, good luck because you will definitely need it at some point. (Been a customer since 2015)...cannot say I love NEON at this point.
**What problems is Neon CRM solving and how is that benefiting you?**
identifying mentors by industry and looking at alumni by company name to help with fundraising
**Official Response from Beau Mourer:**
> Hey Tammy, we appreciate your thoughtful review! Thank you for being a loyal customer for so many years! It sounds like Neon CRM's ability to customize forms on your info / data gathering per individual account has been invaluable for you, that's fabulous to hear! I understand your frustrations with customer support options. If you'd like access to on-demand phone and live chat support, we do offer an add-on for only $50/mo, which seems like it may be a worthwhile option for you. Additionally, we do offer 2-4 live trainings per week where you can sit in on a call with your peers and our tech team to ask questions and go over new products enhancements (you can view our options and sign up here: https://academy.neonone.com/page/neon-crm-live-trainings). Plus, we do host monthly webinars that details all of our product updates, which a lot of our customers find incredibly useful. It sounds like you also may have some thoughts and ideas around ways to enhance some features of the product, so if that's the case, I encourage you to submit those ideas to our Suggestions Portal (https://feedback.neonone.com/forums/945646-neon-crm)---our product team consistently reviews these and updates folks with which ideas we are able to move forward with and estimated timelines to implementation. If you'd like more information on any of these options or have any follow up questions, please feel free to reach out to me at bmourer@neonone.com. Thanks again for your thoughtful review :)
### 47. Great Support
**Rating:** 4.5/5.0 stars
**Reviewed by:** Molly L. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** January 17, 2024
**What do you like best about Neon CRM?**
Neon CRM has amazing support and continuously makes updates based on user feedback. It makes donor management seamless and is one of the best nonprofit CRMs I've used. My favorite aspects are real-time data reporting widgets on the dashboard, grant tracking and it is easy to use. Our implementation rep made transitioning our data easy.
**What do you dislike about Neon CRM?**
Neon has some great integrations and automated features. One thing that we had a hang-up on is the system does not take PayPal Payments for recurring donations. At least not yet.
**What problems is Neon CRM solving and how is that benefiting you?**
Neon CRM continuously pushes out monthly updates. They also openly take suggestions that actually get addressed. I've used this CRM since 2019 and it continues to grow and become more and more user friendly.
**Official Response from Beau Mourer:**
> Hey Molly, thank you for the review! We love hearing that our users recognize the dedication we put into ensuring a seamless implementation process, as well as listening to their needs and wants. Thanks again!
### 48. Positive User Experience & Continued Updates
**Rating:** 4.5/5.0 stars
**Reviewed by:** Ian K. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** January 09, 2024
**What do you like best about Neon CRM?**
Neon CRM is exceptionally easy to use, provides a lot of customization, and provides excellent services and utility to a myriad of organizations. It makes database management simple, and takes a lot of the fear and overwhelming aspects of the role away! It also is a product that is consistently being updated, upgraded, and improved, and there are few programs that do that the way Neon CRM does.
**What do you dislike about Neon CRM?**
There are a few organization-specific things that are occasionally frustrating; that being said, there is nothing SPECIFIC that I can think of. A lot of the things that used to be issues are being navigated by the Neon CRM team.
**What problems is Neon CRM solving and how is that benefiting you?**
Accessibility of data, consistent updates, and ease/equity of access and function.
**Official Response from Beau Mourer:**
> Hey Ian, thanks for your review! I'm glad to hear that you've found Neon CRM easy to use and provides your team lots of utility. Thanks again :)
### 49. User friendly with great customer service
**Rating:** 5.0/5.0 stars
**Reviewed by:** Kate J. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** December 14, 2023
**What do you like best about Neon CRM?**
Coming from an outdated desktop crm, access to Neon CRM online has been great for our nonprofit. We've found it to be very user friendly, and when we run into questions they've been quick to answer. I particularly like the timesaving aspect of system letters for our thank yous, and being able to easily track our campaigns is great.
**What do you dislike about Neon CRM?**
The reports can take some time to learn, but being able to email with customer support has always been helpful. I wish integration with Arts People was a little better, and wish Arts People in general was as user friendly as Neon CRM.
**What problems is Neon CRM solving and how is that benefiting you?**
Our organization has been able to easily access our donor information from any work location, and has helped to streamline workflow, saving us a lot of time and headache.
**Official Response from Beau Mourer:**
> Hey Kate, thanks so much for the review! It's awesome to hear that transitioning from a desktop CRM to Neon CRM has been a fruitful decision and that your organization has been able to easily access donor info and streamline your workflows. Thank you again for taking the time to leave us a review :)
### 50. Happy with NeonCRM
**Rating:** 4.0/5.0 stars
**Reviewed by:** David S. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** March 05, 2024
**What do you like best about Neon CRM?**
Our organization uses Neon CRM for most of our communication, managing memberships, tickets for events, etc. We appreciate the intuitive UI and the wide range of features that Neon CRM offers are a reasonable price. Integration with Ujoin is a plus.
**What do you dislike about Neon CRM?**
The email functionality could stand to be enhanced. It works fine, but we sometimes run into limitations when attempting to craft compelling campaigns.
**What problems is Neon CRM solving and how is that benefiting you?**
Neon CRM is our one-stop shop for memberships, communications, and events. For example, we canceled our Constant Contact account since Neon CRM allows for email campaigns.
**Official Response from Beau Mourer:**
> Hey David, thanks so much for your review! We love hearing how orgs like yours are getting the most out of Neon CRM through email marketing and communication, membership management, events, and more. Thanks again :)
## Neon CRM Discussions
- [How do I take a screenshot of my login](https://www.g2.com/discussions/how-do-i-take-a-screenshot-of-my-login) - 1 comment, 1 upvote
- [Is there a way to run a report so that every gift that has been made in a specific campaign can be listed with the total amount, instead of individual gifts listed?](https://www.g2.com/discussions/51451-is-there-a-way-to-run-a-report-so-that-every-gift-that-has-been-made-in-a-specific-campaign-can-be-listed-with-the-total-amount-instead-of-individual-gifts-listed) - 1 comment, 1 upvote
- [View Neon CRM pricing details and edition comparison](https://www.g2.com/products/neon-one-llc-neon-crm/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-10-05+10%3A34%3A33+-0500&secure%5Bsession_id%5D=fa1d628f-d07c-45a6-b4fb-96fc3535c0ca&secure%5Btoken%5D=730b3b4854c40a56657091eb8d6347bbd5b37bbdefe37618d26ecd60b9c9120c&format=llm_user)
## Neon CRM Features
**Additional Functionality**
- Activity Tracking
- Social Marketing
- Accounting
- Customizable Reports
- CRM
- Customizable Forms
- Fund Accounting
- Forms Management
- Real-Time Analytics
- Member Database
- Communication Management
- Customizable Templates
- Budgeting/Forecasting
- Mobile Access
- Event Scheduling
- Donor Management
- Attendance Management
- Activity Dashboard
- Reporting & Statistics
- Volunteer Management
- Real-Time Reporting
- For Nonprofits
- Recurring/Subscription Billing
- Access Controls/Permissions
- Calendar Management
- Third-Party Integrations
- Customizable Branding
- Registration Management
- Campaign Management
- Event Management
- Document Storage
- API
- Contact Management
- Website Management
- Credit Card Processing
- Membership Management
- Data Import/Export
- Accounting Integration
- Grant Management
- Dues Management
- Fundraising Management
- Customizable Fields
**Administration**
- Reporting & Statistics
- Interaction Tracking
- Automation
- Donor Profiles
- Contribution Tracking
- Goal Setting/Tracking
**Administration**
- User Dashboard
- Donor Profiles
- Reporting
- Templates
- Customization
- Ad hoc Reporting
- Activity Dashboard
**Constituent Management**
- Constituent Profiles
- Online Portal
- Donor Communications
**Volunteer Management**
- Opportunity Listings
- Volunteer Tracking
- Volunteer Scheduling
- Volunteer Profiles
- Document Management
- Membership Management
- Calendar Management
- Event Management
- Registration Management
- Contact Management
- Communication Management
- Assignment Management
- Event Scheduling
- Activity Tracking
- Time Tracking
- Attendance Tracking
**Fundraising**
- Campaign Management
- Online Donation Portal
- Event Planning
- Recurring Donations
- Peer-to-peer Fundraising
- Mobile Capabilities
- Registration Management
- Event Management
- Auction Management
- Pledge Management
- Forms Management
- Donor Management
- Alumni Management
- Volunteer Management
- Gift Matching Management
- Grant Management
- Membership Management
- Website Management
- Contact Management
**Donor Management**
- Moves Management
- Pledge Tracking
- E-Document Storage
- Acknowledgments & Communications
- Multi-Channel Communication
- Donor Management
- Receipt Management
- Email Management
- Volunteer Management
- Registration Management
- Gift Matching Management
- Event Management
- Grant Management
- Attendance Management
- Contact Management
- Pledge Management
- Forms Management
- Campaign Management
**Marketing Automation**
- Email Marketing
- Lead Management
- Campaign Management
- Marketing ROI Analytics
- Registration Management
- Email Management
- Calendar Management
- Donor Management
- Volunteer Management
- Contact Management
- Fundraising Management
- Task Management
- Forms Management
- Membership Management
- Workflow Management
**Engagement & Communication Tools**
- Gamification
- Mass Messaging
- Donation Pages
- Mobile Application
- SMS Messaging
**Membership Management**
- Member Self‑Service Portal
- Member Database
- Automated Dues & Renewals
- Self Service Portal
**Marketing**
- Email Marketing
- Direct Mail Tools
**Interoperability**
- Event Tracking
- Gift Tracking
- Fund Accounting
- Activity Tracking
- Donation Tracking
**Workflow Automation**
- Donor Prospecting
- Data Entry
- Task Delegation
**Administration**
- CRM Integration
- Dashboards & Analytics
- Third-Party Integrations
- Activity Dashboard
**Events & Committees**
- Committee & Group Management
- Event Management & Registration
- Calendar & Scheduling Tools
- Discount Management
- Wait List Management
- Event Management
- Dues Management
- Website Management
- Invoice Management
- Registration Management
- Communication Management
- Application Management
- Contact Management
- Membership Management
- Newsletter Management
- Fundraising Management
- Event Calendar
**Additional Functionality**
- Search/Filter
- Mobile Access
- API
- Document Storage
- For Nonprofits
- CRM
- Surveys & Feedback
- Member Directory
- Customizable Forms
- Self Service Portal
- Customizable Fields
- Customizable Reports
- Personalization
- Reminders
- Customizable Branding
- Access Controls/Permissions
- Reporting & Statistics
- Summary Reports
**Additional Functionality**
- Online Giving
- Summary Reports
- Mobile Access
- Email Marketing
- Customizable Forms
- Customizable Branding
- Historical Trend Analysis
- API
- Recurring Giving
- Customizable Fields
- Reporting/Analytics
- For Nonprofits
- Recurring/Subscription Billing
- Mobile Giving
- Customizable Reports
- Event Ticketing
- Third-Party Integrations
- Campaign Planning
- Access Controls/Permissions
- Personalization
- Credit Card Processing
- Payment Processing
- Data Import/Export
**Additional Functionality**
- Mobile Giving
- Accounting Integration
- Online Forms
- Dashboard
- Recurring Giving
- Customizable Reports
- Mobile Access
- Customizable Branding
- Event Scheduling
- Email Reminders
- Credit Card Processing
- CRM
- Electronic Payments
- ACH Payment Processing
- Social Media Integration
- Campaign Analytics
- Access Controls/Permissions
- Customizable Fields
- Customizable Forms
- Third-Party Integrations
- API
- For Nonprofits
- Payment Processing
- Data Import/Export
**Reporting & Analytics**
- Reporting
- Dashboards
- Automated Reports
- Summary Reports
- Customizable Reports
**Financial & Operational Tools**
- Integration With Accounting Tools
- Email Marketing & Automated Communications
- Online Payments & Invoicing
- Reporting & Analytics
- Website Integration
**Additional Functionality**
- Activity Dashboard
- Personalization
- Customizable Branding
- Email Reminders
- Member Accounts
- Email Marketing
- Event Ticketing
- CRM
- Activity Tracking
- Customizable Reports
- Document Storage
- Credit Card Processing
- Job Board
- Customizable Templates
- Customizable Forms
- Email Templates
- Reporting & Statistics
- API
- Member Directory
- Recurring/Subscription Billing
- Surveys & Feedback
- Reminders
- Payment Processing
- Enrollments/Onboarding
- Data Import/Export
- Access Controls/Permissions
- Membership Signup
- Member Types
- Search/Filter
**Integrations**
- Accounting
- Fundraising
- Grant Management
- Sales POS
- Event Management
**Additional Functionality**
- Donation Tracking
- Data Import/Export
- Customer Database
- Task Scheduling
- Email Templates
- API
- For Nonprofits
- Real-Time Notifications
- Access Controls/Permissions
- Contact Database
- Customizable Fields
- Email Tracking
- Interaction Tracking
- Activity Tracking
- Reminders
- Campaign Planning
- CRM
- Document Storage
- Mobile Access
- Campaign Segmentation
- Customizable Forms
- Customizable Templates
- Reporting & Statistics
- Credit Card Processing
- Web Forms
## Top Neon CRM Alternatives
- [Bonterra EveryAction](https://www.g2.com/products/bonterra-everyaction/reviews) - 4.3/5.0 (284 reviews)
- [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) - 4.3/5.0 (280 reviews)
- [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (913 reviews)