ClickBid Reviews & Product Details

The Clickbid customer service support staff are very knowledge and respond quickly to your concerns. Usually you are working with the same support staff year over year (an indication of a good organization that holds on to their employees). This is helpful because your customer service contact often remembers your unique situation and can better point you in the right direction. Plus it makes the experience more enjoyable to be working with someone with whom you can have a year over year relationship rather than a bot or an unknown person. Review collected by and hosted on G2.com.

The platform has not been fully put through its paces in hammering out all the details which could make the service highly functional to both customers and guest users. This can make it frustrating to use, if you are comparing the platform to the ease of use of squarespace or microsoft products or other online shopping carts.

Here are our current annoyances:

1. The invoice document is missing the vendor payment address and the invoice is not sent using pdf.

2. Several unique ticket pages can be used to segment your ticket purchases (sponsors, VIP, or other events, etc). However, you can only toggle on/off the credit card processing fees across the entire site, not by the ticketing site.

3. The discount code on the ticketing site is not on the payment page, where it usually in for most shopping carts. Additionally, the total does not update until a user moves to the next page, so it is difficult to see that the discount has been correctly applied. Review collected by and hosted on G2.com.

What I like best about ClickBid is how easy it is to use — not just for organizers, but for guests too. ClickBid makes the entire auction process simple and intuitive, which is so important when you’re managing an event with a lot of moving parts.

From the admin side, the platform makes it easy to upload items, track bids in real time, manage guest check-in, and process payments all in one place. You don’t have to juggle multiple systems or worry about complicated setup — everything is streamlined and clearly laid out.

For attendees, the bidding process is just as seamless. Guests can bid right from their phones without needing to download an app, which removes barriers and increases participation. The interface is clean, mobile-friendly, and straightforward, making it easy for people of all tech comfort levels to engage.

Overall, it saves time, reduces stress, and helps events run more smoothly — which ultimately leads to a more successful fundraiser. Review collected by and hosted on G2.com.

One drawback of ClickBid is that while it’s user-friendly overall, some of the customization options can feel limited. If you’re trying to heavily brand your event pages or create a very unique guest experience, the design flexibility isn’t always as robust as you might want.

Additionally, certain features can feel a bit rigid once your event is live — making last-minute changes or adjustments isn’t always as seamless as expected. For teams that like to tweak details on the fly, that can be a little frustrating.

Finally, while the platform simplifies a lot, there can still be a learning curve for staff who are new to auction software, especially when navigating backend settings or reporting tools. Review collected by and hosted on G2.com.

I use ClickBid for our fundraising events and text appeals. It is very easy to upload constituent information and export things out. I really like how easy it is to use for our donors, and how clean and easy to read the auction pages are. It's also very easy to make adjustments on the backend and the listings are fairly customizable. I love how great their staff is; when I have questions or issues, they always jump in and help. My concerns are taken seriously and my feedback has even been implemented, which makes a huge difference. It means the world to me that ClickBid's staff makes an honest effort to fix issues. Generic credit card swipers work seamlessly with ClickBid. Review collected by and hosted on G2.com.

I find there are a few small technical pieces that need some adjustment. Specifically, the exporting and reporting need more fields. I wish donor names would export on the auction export, as the current functionality isn't there yet due to field type issues. The integration with Raiser's Edge could be better too, with more mapping options being ideal. A lot of great data in ClickBid doesn't transfer if you only use the integration. Review collected by and hosted on G2.com.

It made our gala registration super easy - we had most of the 400 guests pre-register so there was hardly a line when the event began! And, we were able to share information about our raffle and silent auction prior to the event, which resulted in bids and raffle ticket sales prior to the Gala. Review collected by and hosted on G2.com.

I wish there was an app for our guests to use to bid on items. Review collected by and hosted on G2.com.

The support team’s response time is great. We always get a reply quickly, even if it’s just a brief, “I don’t know, but I’m looking into it.” Review collected by and hosted on G2.com.

At first, we struggled with some of our older donors being able to use the digital format, but once they’ve been shown how it works, they do enjoy it. Review collected by and hosted on G2.com.

It's easy to use and has the features that help maximize our auction fundraising Review collected by and hosted on G2.com.

easier to integrate with our other event applications Review collected by and hosted on G2.com.

The live support agent available the day of your event at no additional charge. There is also a live chat feature, during normal business hours, available to answer any questions. Review collected by and hosted on G2.com.

Its older technology with outdated landing pages and manual features. however they have been making many improvements to modernize! Review collected by and hosted on G2.com.

We've used ClickBid for several years for our events, yet there's always a bit of a re-learning process each auction season. What sets ClickBid apart is the immediate, timely support that is only a phone call or chat away. Review collected by and hosted on G2.com.

We'd love to have a printable, user manual with quick steps in each section vs. a transcript of the YouTube videos. We're thankful to have THAT, but would like a document that's more like a quick access reference manual. Review collected by and hosted on G2.com.

The best part of using ClickBid is by far the Customer Service. The staff literally became part of our team and were ready, willing and avialable to assist us in any way we needed them. Thier expertiese and service were execellent and we are looking forward to working with them for our 3rd year. Review collected by and hosted on G2.com.

We have no complaints regarding ClickBid. Review collected by and hosted on G2.com.

The best thing about using Clickbid is by far the customer support team. The team behind it ensures we get the best out of this great platform. We are able to use great and amazing features like the live stream and texting bidders in order to get lots of engagement. Review collected by and hosted on G2.com.

So far so good. Nothing to dislike about this great platform. I highly recommend it. Review collected by and hosted on G2.com.