--- title: Neon CRM Reviews meta_title: 'Neon CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 438 reviews by the users' company size, role or industry to find out how Neon CRM works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 438 scale: '5' date_modified: '2026-08-12' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Neon CRM Reviews **Vendor:** Neon One, LLC **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 438 ## About Neon CRM Neon CRM is the nonprofit relationship management platform that empowers small and midsize nonprofits to make and maintain the personal connections that drive real, long-term growth. Instead of juggling disconnected tools and spreadsheets, your team can manage fundraising, communications, events, and supporter data in one intuitive, modern platform—giving you a complete view of every supporter relationship. With all your data and tools in one place, Neon CRM provides a true 360° view of your supporters. You can see how donors give over time, how volunteers engage, and how participants show up across campaigns and events. This insight makes it easier to spot opportunities, like turning a first-time donor into a monthly supporter or nurturing a long-time volunteer into a future major giver. Neon CRM’s powerful fundraising tools help you raise more while building a stronger, more connected community. Create flexible, conversion-friendly donation forms, run targeted campaigns, and grow a sustainable recurring giving program. Engage supporters with built-in tools for peer-to-peer fundraising, volunteer management, memberships, and events—all fully connected to your donor data so every interaction deepens the relationship. As your organization grows, Neon CRM helps ensure you’re always communicating with purpose. You can easily set up automated welcome series, timely thank-you messages, and thoughtful re-engagement emails that feel personal and authentic. These automations save your team hours of manual work while ensuring supporters receive the right message at the right time—strengthening trust and increasing donor loyalty. Putting personal connections first leads to measurable results. Nonprofits using Neon CRM see an average donation growth of 33% in their first year. By unifying data, reducing manual work, and enabling more meaningful engagement, Neon CRM helps organizations grow without losing the human touch that makes their mission matter. Free live chat, email, and phone support are included with every Neon CRM plan! With a dedicated U.S.-based support hub, 24/7 intelligent troubleshooting, faster response times, and expanded weekend availability, Neon One now provides industry-leading customer support. At Neon One, we believe your technology should grow with you. That’s why Neon CRM offers fair, affordable pricing on a sliding scale based on your organization’s revenue, not the number of contacts in your database. You can focus on building relationships and increasing impact, confident that your platform is designed to support you at every stage of growth. ## Neon CRM Pros & Cons **What users like:** - Users commend the **ease of use** of Neon CRM, appreciating its intuitive design and swift navigation for all team members. (56 reviews) - Users value the **intuitive design and comprehensive features** of Neon CRM, making nonprofit management seamless and effective. (43 reviews) - Users praise the **responsive and caring customer support** of Neon CRM, enhancing overall satisfaction and experience. (33 reviews) - Users praise Neon CRM for its **responsive support and efficient donor management** , making record creation and donation entry seamless. (33 reviews) - Users appreciate the **all-in-one solution** of Neon CRM, simplifying nonprofit tasks for better efficiency and ease of use. (22 reviews) - Users find Neon CRM **intuitive and user-friendly** , enhancing their experience with effective training and dedicated support. (22 reviews) - Reporting (21 reviews) - Donations Management (20 reviews) - Continuous Improvement (19 reviews) - Report Generation (17 reviews) **What users dislike:** - Users find the **difficult learning** curve challenging, often needing additional training and support to navigate advanced features. (20 reviews) - Users find Neon CRM's reporting and event management features **not intuitive** , leading to confusion and inefficiency in usage. (20 reviews) - Users find Neon CRM **lacking essential features** , as many functionalities require manual setup and have limitations. (16 reviews) - Users find the **missing features** in Neon CRM frustrating, limiting their ability to manage data effectively and efficiently. (16 reviews) - Users struggle with **inefficient reporting** , finding the updated features complicated and challenging for non-experts to navigate. (15 reviews) - Users find the **poor reporting** of Neon CRM challenging, requiring extensive filtering and setup for desired outcomes. (14 reviews) - Learning Curve (13 reviews) - Users find the **report generation** process challenging due to unavailable filters and a steep learning curve. (12 reviews) - Clunky Interface (11 reviews) - Users report frustrations with **poor customer support** , citing long wait times and inadequate assistance even with a subscription. (11 reviews) ## Neon CRM Reviews ### 1. DON'T DO IT **Rating:** 0.5/5.0 stars **Reviewed by:** tim h. **Reviewed Date:** April 27, 2026 **What do you like best about Neon CRM?** I liked the idea initially that Neon CRM could store our entire database of guests and donors. **What do you dislike about Neon CRM?** We called Neon to cancel our account after working with them for 10 years. We've been paying them almost $500 a month for that long and really haven't used the software over the last three or four years. But our website was being hosted by them. When we tried to cancel, they told us that WE WOULD HAVE TO CONTINUE PAYING FOR THE SOFTWARE FOR 9 MORE MONTHS. So, after 10 years of being a client, we couldn't just cancel the account. Our non-profit, which provides musical instruments to kids with life threatening illness, is now $4500 poorer, so that Neon CRM could "stay consistent with our policies across all clients". I'D TRY ANOTHER COMPANY THAT DOESN'T TRAP YOU INTO PAYING FOR A FULL YEAR JUST TO GET OUT OF YOUR CONTRACT THAT YOU SIGNED 10 YEARS EARLIER!!!! **What problems is Neon CRM solving and how is that benefiting you?** It's not. **Official Response from Marketing Admin:** > We are truly sorry for the frustration your recent annual renewal has caused, as the last thing we want is for a partner of ten years to feel stuck. We want to find a resolution that honors our long history of working together to ensure your donor database and website continue to meet your nonprofit's needs, so your account manager has reached out to you with options. We recommend working with them to discuss your subscription and how we can support you further. ### 2. Predatory Tactics **Rating:** 0.0/5.0 stars **Reviewed by:** Leah G. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Neon CRM?** Intuitive design, easy to navigate and use. **What do you dislike about Neon CRM?** From having been a dedicated customer of NeonOne for the last 4-years, I was recently dismayed to have received terrible customer service when our sales rep, Joe, would not allow a cancellation of an expensive add-on product on the date of renewal. I had felt that the organization had been a friend and partner to nonprofit organizations, but it has been become apparent that they employ unfair tactics to lock small and financially vulnerable organizations into predatory practices. What a disappointment, especially in these incredibly difficult times for nonprofits in the USA **What problems is Neon CRM solving and how is that benefiting you?** Neon one has many features like email, events, and membership. **Official Response from Nick Zmudzinski:** > Thank you for being a dedicated partner over the last four years. We apologize for the frustration caused by one of your add-ons automatically renewing. It's our goal to be a supportive guide for your organization, and we take your concerns seriously. We've escalated this to our Customer Success team, and they are following up with you directly regarding your add-on cancellation. We truly value being able to support your organization and want to ensure you are supported. ### 3. Cancellation is Difficult - Not NonProfit Friendly **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Neon CRM?** The CRM is good and Neon Pay was useful. **What do you dislike about Neon CRM?** There is an auto-renew in the contract and they will not ever remind you of it. Keep your contract close to you. We tried to cancel our contract a few days after the deadline (which we didn’t know about - it was buried in a contract we signed 5 years ago) so we are on the hook for $2,131.32 for a product we no longer use. Nonprofits change staff. Never reminding you of an upcoming auto renewal is a bad practice for the nonprofits Neon claims to want to serve. Do not use this product unless you want to be fleeced. **What problems is Neon CRM solving and how is that benefiting you?** We used it as a CRM and for donations ### 4. Numerous glitches, inaccurate reports, bad customer service, & expensive **Rating:** 0.0/5.0 stars **Reviewed by:** Amanda L. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2024 **What do you like best about Neon CRM?** Email blasts were incorporated into the system **What do you dislike about Neon CRM?** Around 2022, Neon started to go downhill. Bells and whistles were added that were of no benefit (to our nonprofit) and the system became even more confusing to use. For example, a donor’s email was not automatically added to our email list when the donor made a contribution. Instead, we had to check each donation that came in to determine whether it was a new or existing donor. If it was a new donor, we had to copy their email address and manually add it into our email blast list. This was an enormous time-waster for our org for something that should have been fully automated from the start. Pricing continued to increase while the service continued to go downhill. We were paying almost $400 monthly when we cancelled. While doing so, Neon stated that they are designed to “help nonprofits” and could decrease our cost to $270 monthly and they were also adding 10 new technicians to help with the increased customer issues they were having. We declined. When we cancelled, Neon stated that “according to our contract” we would owe them for three months (totaling almost $1,200), even though we would not be using their system. This is not stated anywhere in the contract. Customer support was impossible to reach, often taking a week to 10 days to respond. Exporting reports was cumbersome, confusing and more importantly, not accurate. For instance, our export of “lapsed” donors included over a dozen of contributors who had donated within the previous week, and our export of “New Donors” included people who had donated only one time seven years prior. Email address uploads could not be trusted. When we uploaded new email addresses into our email blast list, the number of emails in our mailing list never increased. We are positive the addresses were new emails and not a previous emails that was overwritten. This includes new emails that numbered into the hundreds. Neon CRM refused to transfer our recurring donor information over to Stripe unless we paid them $450. We paid, then, when our donor's cards were transferred, some of them did not match the cards the donors actually had on file. We have no idea who these cards belonged to or if someone was ever charged. When we contacted Neon, very concerned, their response was that they are trying to improve" Our attorney contacted Neon and they refunded the $450. **What problems is Neon CRM solving and how is that benefiting you?** Neon actually created more problems for our nomnprofit in causing flawed exports and a loss of donors. **Official Response from Beau Mourer:** > Amanda, we're sorry that we didn't meet your expectations and we wish you best of luck moving forward. Take care! ### 5. Great reporting; staff who aren't adequately trained leading to great mistakes **Rating:** 0.5/5.0 stars **Reviewed by:** Anne-Marie G. | Director of Development, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Neon CRM?** The reports are very easy to construct and helpful. It's easy to create and save, and then to tap into these reports later. This is, for us, the absolutely best thing about Neon. **What do you dislike about Neon CRM?** There are a number of things which Neon canNOT do, which we were told it could do, in the sales pitch. This is frustrating at best, and deceptive at worst. We had clearly needed the option of 10 month payment plans for out members, for example. Not possible. Another thing that has just been almost impossible to fix is the duplicating accounts that happens almost every time someone logs on. **What problems is Neon CRM solving and how is that benefiting you?** Again, the reports are very helpful and crazy easy to use. We have benefited from this quite a lot. Equally, it is easy to amend our user interface. The global settings are clearly laid out, and truly a pleasure to use. **Official Response from Allison Smith:** > Hi Anne-Marie! Thank you so much for taking the time to leave a review. We appreciate your feedback and will pass it along to relevant teams. We 're sorry to hear about the miscommunication during the sales period. To get to the bottom of the duplicating accounts issue, we recommend you fill out a support ticket via the link below ### 6. Tried for a year **Rating:** 1.0/5.0 stars **Reviewed by:** Issa B. | Traning Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2019 **What do you like best about Neon CRM?** They were quick to respond. They have also a knowledgebase which was helpful from time to time. The report functions were also good. **What do you dislike about Neon CRM?** We tried Neon for a year but the sales rep mislead us from the start. we had problems with memberships and how to set up payments in forms etc. I work for an AU company and was promised we will not have any issues setting up payments in AUD but it was the other way around, our year was wasted when we were already trying to to integrate with Paypal since everything was in USD. **Recommendations to others considering Neon CRM:** Use this only if you are in the US **What problems is Neon CRM solving and how is that benefiting you?** payment integration ### 7. neon sucks **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2019 **What do you like best about Neon CRM?** tutorial videos are helpful but don’t really simplify the learning process enough **What do you dislike about Neon CRM?** most everything about it - the most unstreamlined, un user friendly crm i've ever used. **What problems is Neon CRM solving and how is that benefiting you?** neon is counterintiutive, and lacks basic crm functions like tagging and grouping individuals for easy segmenting ## Neon CRM Discussions - [How do I take a screenshot of my login](https://www.g2.com/discussions/how-do-i-take-a-screenshot-of-my-login) - 1 comment, 1 upvote - [Is there a way to run a report so that every gift that has been made in a specific campaign can be listed with the total amount, instead of individual gifts listed?](https://www.g2.com/discussions/51451-is-there-a-way-to-run-a-report-so-that-every-gift-that-has-been-made-in-a-specific-campaign-can-be-listed-with-the-total-amount-instead-of-individual-gifts-listed) - 1 comment, 1 upvote - [View Neon CRM pricing details and edition comparison](https://www.g2.com/products/neon-one-llc-neon-crm/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+16%3A07%3A06+-0500&secure%5Bsession_id%5D=fee85d34-cb2d-4ab1-8191-dac74583621a&secure%5Btoken%5D=581d9c35a63359803126ddbe1c58ed6e9e0d25d91c8c9ba48953d61beba7c84a&format=llm_user) ## Neon CRM Integrations - [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) - [Chariot](https://www.g2.com/products/chariot-chariot/reviews) - [ClickBid](https://www.g2.com/products/clickbid/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Cuseum](https://www.g2.com/products/cuseum/reviews) - [DENALI FUND](https://www.g2.com/products/denali-fund/reviews) - [Double the Donation](https://www.g2.com/products/double-the-donation/reviews) - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - [Giving Docs](https://www.g2.com/products/giving-docs/reviews) - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [PayPay](https://www.g2.com/products/paypay/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Online Advanced](https://www.g2.com/products/quickbooks-online-advanced/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [TaxJar](https://www.g2.com/products/taxjar/reviews) - [VolunteerLocal](https://www.g2.com/products/volunteerlocal/reviews) - [Windfall](https://www.g2.com/products/windfall/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Neon CRM Features **Additional Functionality** - Activity Tracking - Social Marketing - Generative AI - Accounting - Customizable Reports - CRM - Customizable Forms - Fund Accounting - Forms Management - Real-Time Analytics - Member Database - Alerts/Notifications - Communication Management - Customizable Templates - Budgeting/Forecasting - Mobile Access - Event Scheduling - Donor Management - Attendance Management - Activity Dashboard - Reporting & Statistics - Volunteer Management - Real-Time Reporting - For Nonprofits - Recurring/Subscription Billing - Access Controls/Permissions - Calendar Management - Third-Party Integrations - Customizable Branding - Registration Management - Campaign Management - Event Management - Document Storage - API - Contact Management - Website Management - Credit Card Processing - Membership Management - Data Import/Export - Electronic Payments - Accounting Integration - Grant Management - Dues Management - Committee Management - AI Copilot - Fundraising Management - Customizable Fields **Administration** - Reporting & Statistics - Interaction Tracking - Automation - Donor Profiles - Contribution Tracking - Goal Setting/Tracking **Administration** - User Dashboard - Donor Profiles - Reporting - Templates - Customization - Ad hoc Reporting - Activity Dashboard **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Volunteer Management** - Opportunity Listings - Volunteer Tracking - Volunteer Scheduling - Volunteer Profiles - Document Management - Membership Management - Calendar Management - Event Management - Registration Management - Contact Management - Recognition Management - Communication Management - Assignment Management - Event Scheduling - Activity Tracking - Time Tracking - Attendance Tracking **Agentic AI - Professional Association Management** - Third-Party Integrations - Accounting Integration **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities - Registration Management - Event Management - Auction Management - Pledge Management - Forms Management - Donor Management - Alumni Management - Volunteer Management - Gift Matching Management - Grant Management - Membership Management - Website Management - Receipt Management - Contact Management **Donor Management** - Moves Management - Pledge Tracking - E-Document Storage - Acknowledgments & Communications - Multi-Channel Communication - Donor Management - Receipt Management - Email Management - Volunteer Management - Registration Management - Gift Matching Management - Event Management - Grant Management - Attendance Management - Contact Management - Pledge Management - Forms Management - Campaign Management **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics - Registration Management - Email Management - Committee Management - Calendar Management - Donor Management - Volunteer Management - Contact Management - Fundraising Management - Task Management - Forms Management - Membership Management - Workflow Management **Engagement & Communication Tools** - Gamification - Mass Messaging - Donation Pages - Mobile Application - SMS Messaging **Membership Management** - Member Self‑Service Portal - Member Database - Automated Dues & Renewals - Self Service Portal **Marketing** - Email Marketing - Direct Mail Tools **Interoperability** - Event Tracking - Gift Tracking - Fund Accounting - Activity Tracking - Donation Tracking **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Administration** - CRM Integration - Dashboards & Analytics - Third-Party Integrations - Activity Dashboard **Events & Committees** - Committee & Group Management - Event Management & Registration - Calendar & Scheduling Tools - Discount Management - Wait List Management - Promotions Management - Event Management - Dues Management - Website Management - Invoice Management - Registration Management - Communication Management - Application Management - Contact Management - Content Management - Membership Management - Newsletter Management - Fundraising Management - Chapter Management - Event Calendar **Additional Functionality** - Search/Filter - Volunteer Recruiting - Mobile Access - API - Alerts/Notifications - Document Storage - For Nonprofits - CRM - AI Copilot - Surveys & Feedback - Member Directory - Customizable Forms - Self Service Portal - Customizable Fields - Customizable Reports - Personalization - Reminders - Customizable Branding - Access Controls/Permissions - Generative AI - Reporting & Statistics - Summary Reports **Additional Functionality** - Online Giving - Summary Reports - Mobile Access - Email Marketing - Customizable Forms - Customizable Branding - Historical Trend Analysis - API - Recurring Giving - Customizable Fields - Reporting/Analytics - For Nonprofits - Recurring/Subscription Billing - Mobile Giving - Customizable Reports - Event Ticketing - Third-Party Integrations - AI Copilot - Campaign Planning - Access Controls/Permissions - Personalization - Credit Card Processing - Payment Processing - Generative AI - Data Import/Export **Additional Functionality** - Mobile Giving - Accounting Integration - Online Forms - Dashboard - Recurring Giving - Customizable Reports - Mobile Access - AI Copilot - Customizable Branding - Donor Discovery - Generative AI - Event Scheduling - Alerts/Notifications - Email Reminders - Credit Card Processing - CRM - Electronic Payments - ACH Payment Processing - Social Media Integration - Campaign Analytics - Access Controls/Permissions - Customizable Fields - Customizable Forms - Third-Party Integrations - API - For Nonprofits - Payment Processing - Data Import/Export **Reporting & Analytics** - Reporting - Dashboards - Automated Reports - Summary Reports - Customizable Reports **Financial & Operational Tools** - Integration With Accounting Tools - Email Marketing & Automated Communications - Online Payments & Invoicing - Reporting & Analytics - Website Integration **Additional Functionality** - Activity Dashboard - Personalization - Customizable Branding - Email Reminders - Member Accounts - Email Marketing - Event Ticketing - CRM - Activity Tracking - Customizable Reports - Document Storage - Credit Card Processing - Job Board - Customizable Templates - AI Copilot - Customizable Forms - Email Templates - Member Communities - Reporting & Statistics - API - Member Directory - Generative AI - Recurring/Subscription Billing - Mobile App - Surveys & Feedback - Reminders - Payment Processing - Enrollments/Onboarding - Data Import/Export - Access Controls/Permissions - Membership Signup - Member Types - Alerts/Notifications - Search/Filter **Integrations** - Accounting - Fundraising - Grant Management - Sales POS - Event Management **Agentic AI - Nonprofit CRM** - Third-Party Integrations - Social Media Integration - Accounting Integration - Website Integration **Additional Functionality** - Donation Tracking - Data Import/Export - Customer Database - Task Scheduling - Email Templates - API - For Nonprofits - Real-Time Notifications - Access Controls/Permissions - AI Copilot - Contact Database - Customizable Fields - Email Tracking - Interaction Tracking - Activity Tracking - Generative AI - Reminders - Campaign Planning - CRM - Document Storage - Mobile Access - Campaign Segmentation - Customizable Forms - Electronic Payments - Customizable Templates - Reporting & Statistics - Credit Card Processing - Web Forms ## Top Neon CRM Alternatives - [Bonterra EveryAction](https://www.g2.com/products/bonterra-everyaction/reviews) - 4.3/5.0 (281 reviews) - [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) - 4.3/5.0 (280 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (898 reviews)