Marchex Reviews & Product Details

the ease of use and ability for clients to access anything on their own while using a white labeled interface Review collected by and hosted on G2.com.

deletion of numbers and a few other tasks are sometimes tedious. I would love to be able to email support to take care of some items as well Review collected by and hosted on G2.com.

Marchex is simple to set up or alternate transfer numbers during working hours. For those cases where the organization requires time to handle a process, Marchex is a better way of determining the source that provides the highest internal exchange rate. Also, Marchex enables you to react and register telephone calls depending on whether they end in a conversion or not. Review collected by and hosted on G2.com.

While customer service is just a click away, their ability to solve problems is not their weakest area. Typically only one individual was able to help with technical assistance and move the porters, but speak to that individual took a long time. Also, I still can't find a way to configure if there is a choice to send the latest voice messages to an address. Review collected by and hosted on G2.com.

We love marchex to be able to review previous call recordings. Review collected by and hosted on G2.com.

I feel that marchex does not catch all of our calls and so there is sometimes a call recording needed that we can't find Review collected by and hosted on G2.com.

Affordable. Easy to use. Customer Service is better than any other. I've always had prompt help. Staff is knowledgeable and easy to understand. AND THE CALL DNA!! When you got that, it was SO GREAT to visually be able to hop around calls, see how many rings we take to answer, and more. Really great stuff. Review collected by and hosted on G2.com.

Sometimes the interface will seem to pop you out to the main dashboard when I expect it to keep me in the customer dashboard. Then I have to re-select my main account to keep navigating. Not a big deal. Review collected by and hosted on G2.com.

What I like best about Marchex is its ease of use. The first time I set up an account and added phone numbers, I was intimidated, thinking I might make a mistake. The process was so easy that I had no issues during or after setup. With all of the data available, ad tracking across other platforms can become overwhelming and confusing. Marchex uses a simple interface that is easy to navigate and reporting is straight to the point, making it easy to see only the results you want and not a bunch of extra information. Review collected by and hosted on G2.com.

There isn't really anything I dislike about Marchex. I appreciate how easy call tracking has been made by using their services. Review collected by and hosted on G2.com.

I have used Marchex for 10 years. The service is incredible whenever I have a question or a minor problem. Letting my clients know whenever they get a call reinforces the value we provide. The monthly reports directly to my clients keeps them coming back month after month. The ability to listen to calls is amazing when a client suspects the worst. I have been able to save every client complaint with tangible results and the names of leads that have come in. The system has helped my business grow and to maintain existing customers for years. Review collected by and hosted on G2.com.

I find nothing wrong that I would correct. Review collected by and hosted on G2.com.

The dashboard is user-friendly and the reports are easy to digest. I also appreciate the prompt responses received whenever I email a question to the Marchex team. Review collected by and hosted on G2.com.

Setting up new users for individual clients under our main account is somewhat confusing. I always figure it out in the end, but I have to log in to the new user's account to ensure they don't have access to all clients' call tracking information. Review collected by and hosted on G2.com.

The UI is pretty user friendly. It is easy to pull reports based on what you are looking for. It also integrates nicely with Marin. Their customer support is very helpful and knowledgeable about the product. Review collected by and hosted on G2.com.

I wish it had more integrations with other third party platforms. I would also be nice to be able to set up automated recurring reports based on criteria that you provide. Review collected by and hosted on G2.com.

Ease of use of their platform and finding data. Demonstrating results to clients is very easy and we always encourage people to log in. Through the API connection we are able to incorporate the call data into our proprietary dashboard. This allows us to keep all data together in one login for our customers. Review collected by and hosted on G2.com.

Could be easier to find the "blue edit" link in the call logs. Review collected by and hosted on G2.com.

Simple to use and follow, javascript rewrites to dynamically change tracking numbers on websites, all generated by a script and a refferer. Review collected by and hosted on G2.com.

Interface looks antiquated, could be refreshed. But does the job Review collected by and hosted on G2.com.