Marchex Reviews & Product Details

Account reps are more than willing to help out when needed Review collected by and hosted on G2.com.

Data isn't as use and easy to understand Review collected by and hosted on G2.com.

I have used Marchex's call analytics platform since 2007 (It was Voicestar back then), and it is highly scalable and reliable. Also, the pricing is pretty good for what you get. Review collected by and hosted on G2.com.

Way behind the curve on dynamic number swapping now. Review collected by and hosted on G2.com.

I think the tools they offer are extremely valuable for anyone tracking various types of landing pages or landing environment campaigns. Review collected by and hosted on G2.com.

The communication between the technical team and the sales team has been super confusing Review collected by and hosted on G2.com.

The technical specialist was very helpful in detailing call logic. They should be involved in more customer service calls and support. Review collected by and hosted on G2.com.

We had to approach our reps with a major influx in Spam calls. It was not the other way around. It then took our reps 4-5 weeks to get back to us with an answer. We now have to manually upload clean call data on a weekly basis instead of getting conversions in real-time. This creates an obstacle for our real-time optimizations. Spend increased 200x because of spam calls. They did not offer any sort of payment or credits to our account. Review collected by and hosted on G2.com.

I dont use them anymore. I switched in Feb 2015 after using them for 2 years. I was really surprised they didnt ask me why I was leaving, it was just an "OK" in response to my request to shut down service. I transferred to call tracking metrics. Better API integration, better reporting, better support, better data. Pricing actually a little bit better too. Review collected by and hosted on G2.com.

Poor service. There were outages every couple months that were debilitating if even for a few hours. No refund. Just, sorry. Also, no keyword level or source level tracking. Review collected by and hosted on G2.com.

The overall interface was good. One feature that I never used was the ability to white label an area where clients can come in and listen to call recordings. The competitor we went to does not have this feature. Review collected by and hosted on G2.com.

Costs. It would have been good to know about pricing breaks for volume. We were an agency that had a lot of clients. I did not find out about the price breaks for volume until we were planning to leave. If I knew about this before we would have stayed. Review collected by and hosted on G2.com.

Fairly intuitive interface for reporting. Review collected by and hosted on G2.com.

Manual set-up for call tracking is cumbersome and time consuming. Review collected by and hosted on G2.com.

API connects smoothly with Analytics. There really isn't that much to like but it does allow us the basic call tracking features and I trust the data. Review collected by and hosted on G2.com.

Poor reporting interface.

Absolutely zero support for my product in the support section. Sent three emails an have no responses. Review collected by and hosted on G2.com.