Marchex Reviews & Product Details

My company uses Marchex for AdWords click to call tracking. I like the reporting features to help with further account analysis. Review collected by and hosted on G2.com.

The structure is somewhat odd, you call a phone number an ad and you have campaigns. I'm fairly certain my company uses the structure not as intended, but it can be a tad confusing. Review collected by and hosted on G2.com.

It’s extremely important for me to be able to track my clients online activity. Marchex is a valuable tool that’s helps with this task. Review collected by and hosted on G2.com.

In a previous life with a previous company we were having issues with dirty CTNs. The need to do a better job of scrubbing those numbers. Review collected by and hosted on G2.com.

The visuals that make data easy to see and understand. Review collected by and hosted on G2.com.

I don't like that I must email support for most help - although support received has been good and timely. Review collected by and hosted on G2.com.

Working with Marchex offers a lot of very good and very useful features. Keyword Level Tracking is essential for any pay per click advertising you run and Marchex offers a very simple, easy to set up and easy to use solution. We were able to double our conversion rates and improve Clients' ROI consistently when using Marchex for call Tracking. Outstanding Customer Service. Always there, always available and always very friendly. Review collected by and hosted on G2.com.

We ran into 2 issues with Marchex. The first was difficulty troubleshooting problems. Customer Service was always available but not always fully knowledgeable on issues or troubleshooting problems. I was often put on hold so that the customer service rep could ask someone else what the solution was instead of just putting me on the phone with the person they were talking to. I could never get past the customer service front line to talk directly to a technician or programmer. The other issue was the lack of availability of the sales team. We needed to increase our contract limits and it took almost a month just to get our designated sales rep on the phone. We needed more phone numbers right away and had to go through hoops to essentially spend more money with them. Review collected by and hosted on G2.com.

It gets the job done. The service is consistent and reliable - I've never have had any major issues with the Javascript code for rewrites, and over the past 3+ years of using Marchex there have been very few issues with service uptime or call forwarding. The few major issues that I did experience were handled quickly and professionally, with someone always following up to keep our business informed. Service reps have always been friendly and helpful. Review collected by and hosted on G2.com.

The UI looks a bit outdated, and feels a bit clunky and disorganized. Especially for first time users, it can be confusing trying find your way around the platform. Not intuitive.

The Javascript code for phone number rewrites does not support cross domain tracking, which is a hugely important feature for our business. So we've had to develop and maintain our own Javascript code for this purpose. Unfortunately they seem to be a bit slow to push out new features which require changes to their rewrite code. Review collected by and hosted on G2.com.

I love how easy it is to set-up. We are able to have phone number campaigns created and live on a website/ads within about an hour per account. We especially love the new features that have been added throughout the years - such as the ability to order new numbers immediately without having to wait the request to be approved. These help us to improve our own productivity.

Additionally, the customer service is always available and helpful. If we have a question, calling in or emailing is always a pleasant experience. Review collected by and hosted on G2.com.

Creating users and permissions have some limitations when you're working with a main parent account and trying to give one person access to numerous sub-accounts.

1) Certain filters in reporting are not accessible for parent account users when looking at sub-account reports.

2) You cannot use the same email address within numerous sub-accounts without using tricky upper/lowercase spellings.

I wish this would be streamlined a little better for users with multiple accounts. However we have found that the user abilities are a lot more advanced over other platforms that do not even allow parent/sub-accounts. Review collected by and hosted on G2.com.

Account reps are more than willing to help out when needed Review collected by and hosted on G2.com.

Data isn't as use and easy to understand Review collected by and hosted on G2.com.

I enjoy the call log function, user tracking and the automated reports. Review collected by and hosted on G2.com.

It is hard to cancel an automated report and hard to fast forward within the calls in Google chrome Review collected by and hosted on G2.com.

everything is accessible and very user friendly Review collected by and hosted on G2.com.

the theme is too dark, a bit gloomy to look at Review collected by and hosted on G2.com.

Easy to order numbers, easy to set up, and easy to understand results. Review collected by and hosted on G2.com.

After requesting numbers, the wait time it takes to receive those numbers takes a while. Review collected by and hosted on G2.com.