Marchex Reviews & Product Details

Option to record calls or not if preferred Review collected by and hosted on G2.com.

Numbers of former clients still full charge Review collected by and hosted on G2.com.

I like that the list breaks down to who called, when they called, and how long the conversation was. Review collected by and hosted on G2.com.

I dislike you can not export that call list to an excel. Review collected by and hosted on G2.com.

Marchex call tracking not only give us powerful data, but also serves a wonderful training tool to coach sales counselors. Review collected by and hosted on G2.com.

I don't have the ability to compare my clients' successes to one another. Review collected by and hosted on G2.com.

The timeliness for email response. Customer Service is a nice experience so far. Review collected by and hosted on G2.com.

The confusion as to when a call is officially fired and the discrepancies between Marchex and Engine data. Review collected by and hosted on G2.com.

Friendly people who are genuine and committed to doing what is best for the client, willing to work on specific requests and needs, and dedicated to making their technology the best. Review collected by and hosted on G2.com.

There is not much that I dislike, however I have seen it take a while to implement optimizations (however this goes both ways as the client providing timely feedback on performance) Review collected by and hosted on G2.com.

Marchex has been able to deliver profitable conversions and has been extremely agile with the ever-changing landscape of our client's needs and goals. Review collected by and hosted on G2.com.

I wouldn't say there is anything I dislike per say! We have had a few different account managers but the hand-offs have been managed well with little downtime. Review collected by and hosted on G2.com.

Simple to use. Rapid and good email customer service. Whenever have a question they are relatively quick to answer and have answers that are easy to implement and use. Review collected by and hosted on G2.com.

Nothing yet. Service has been good, interface is clean. Reports are easy to download into Excel and adjust. Review collected by and hosted on G2.com.

Marchex has been very accommodating with our requests and getting all our accounts set up and running correctly. Review collected by and hosted on G2.com.

There is not much to dislike occasionally, the call transcription is off but really not a complaint Review collected by and hosted on G2.com.

It's easy to order any kind of number (toll-free, specific area code, etc.) and set up a rewrite for tracking calls from a website. Review collected by and hosted on G2.com.

The interface could be a little easier to navigate. Review collected by and hosted on G2.com.

I think the tools they offer are extremely valuable for anyone tracking various types of landing pages or landing environment campaigns. Review collected by and hosted on G2.com.

The communication between the technical team and the sales team has been super confusing Review collected by and hosted on G2.com.