Marchex Reviews & Product Details

Ability to track calls back to keyword searched on Google.com and user clicked on ad. Review collected by and hosted on G2.com.

Issues with connecting calls to Google analytics goals and sessions. Issues with merging to the new platform. More training/documents needed for GTM install/code setup. Review collected by and hosted on G2.com.

The tracking capabilities are incredible. We have used Marchex for years and love the ease of use. Review collected by and hosted on G2.com.

The integrations don't work well with our other systems. Currently, the platform lives on its own and does not integrate with Salesforce. Review collected by and hosted on G2.com.

Marchex is simple to set up or alternate transfer numbers during working hours. For those cases where the organization requires time to handle a process, Marchex is a better way of determining the source that provides the highest internal exchange rate. Also, Marchex enables you to react and register telephone calls depending on whether they end in a conversion or not. Review collected by and hosted on G2.com.

While customer service is just a click away, their ability to solve problems is not their weakest area. Typically only one individual was able to help with technical assistance and move the porters, but speak to that individual took a long time. Also, I still can't find a way to configure if there is a choice to send the latest voice messages to an address. Review collected by and hosted on G2.com.

The dashboard is user-friendly and the reports are easy to digest. I also appreciate the prompt responses received whenever I email a question to the Marchex team. Review collected by and hosted on G2.com.

Setting up new users for individual clients under our main account is somewhat confusing. I always figure it out in the end, but I have to log in to the new user's account to ensure they don't have access to all clients' call tracking information. Review collected by and hosted on G2.com.

Ease of use of their platform and finding data. Demonstrating results to clients is very easy and we always encourage people to log in.

Through the API connection we are able to incorporate the call data into our proprietary dashboard. This allows us to keep all data together in one login for our customers. Review collected by and hosted on G2.com.

Could be easier to find the "blue edit" link in the call logs. Review collected by and hosted on G2.com.

My company uses Marchex for AdWords click to call tracking. I like the reporting features to help with further account analysis. Review collected by and hosted on G2.com.

The structure is somewhat odd, you call a phone number an ad and you have campaigns. I'm fairly certain my company uses the structure not as intended, but it can be a tad confusing. Review collected by and hosted on G2.com.

Working with Marchex offers a lot of very good and very useful features. Keyword Level Tracking is essential for any pay per click advertising you run and Marchex offers a very simple, easy to set up and easy to use solution. We were able to double our conversion rates and improve Clients' ROI consistently when using Marchex for call Tracking. Outstanding Customer Service. Always there, always available and always very friendly. Review collected by and hosted on G2.com.

we ran into 2 issues with Marchex. the first was difficulty trouble shooting problems. Customer Service was always available but we not always fully knowledgeable on issues or trouble shooting problems. I was often put on hold so that the customer service rep could ask someone else what the solution was instead of just putting me on the phone with the person they were talking to. I could never get past the customer service front line to talk directly to a technician or programmer. The other issue was the lack of availability of the sales team. We needed to increase our contract limits and it took almost a month just to get our designated sales rep on the phone. We needed more phone numbers right away and

had to go through hoops to essentially spend more money with them Review collected by and hosted on G2.com.

It gets the job done. The service is consistent and reliable - I've never have had any major issues with the Javascript code for rewrites, and over the past 3+ years of using Marchex there have been very few issues with service uptime or call forwarding. The few major issues that I did experience were handled quickly and professionally, with someone always following up to keep our business informed. Service reps have always been friendly and helpful. Review collected by and hosted on G2.com.

The UI looks a bit outdated, and feels a bit clunky and disorganized. Especially for first time users, it can be confusing trying find your way around the platform. Not intuitive.

The Javascript code for phone number rewrites does not support cross domain tracking, which is a hugely important feature for our business. So we've had to develop and maintain our own Javascript code for this purpose. Unfortunately they seem to be a bit slow to push out new features which require changes to their rewrite code. Review collected by and hosted on G2.com.

I love how easy it is to set-up. We are able to have phone number campaigns created and live on a website/ads within about an hour per account. We especially love the new features that have been added throughout the years - such as the ability to order new numbers immediately without having to wait the request to be approved. These help us to improve our own productivity.

Additionally, the customer service is always available and helpful. If we have a question, calling in or emailing is always a pleasant experience. Review collected by and hosted on G2.com.

Creating users and permissions have some limitations when you're working with a main parent account and trying to give one person access to numerous sub-accounts.

1) Certain filters in reporting are not accessible for parent account users when looking at sub-account reports.

2) You cannot use the same email address within numerous sub-accounts without using tricky upper/lowercase spellings.

I wish this would be streamlined a little better for users with multiple accounts. However we have found that the user abilities are a lot more advanced over other platforms that do not even allow parent/sub-accounts. Review collected by and hosted on G2.com.

The Marchex account Managers are very knowledgeable and accommodating. They are always on top of all the campaigns and make sure we are in the loop of any changes that are occurring. Marchex has the ability to drive lots of volume for lots of different brands. Review collected by and hosted on G2.com.

Marchex Bills off a key press in their IVR which is not common practice anymore in the affiliate space. The call traffic is not always a high quality. Review collected by and hosted on G2.com.