Last updated: Nov 04, 2026
| Time to go live | Relative frequency |
|---|---|
| Less than one day | Most common |
| Less than one month | Also common |
| 1–3 months | Less common |
| 3–6 months or longer | Occasional |
DNA transcription service is fantastic. Review collected by and hosted on G2.com.
Clunky dashboard a bit old school and poor UX. Review collected by and hosted on G2.com.
We use Marchex specifically for Search tracking (although we know they offer so much more) and love the fact that we can drill down each call by each specific keyword. Review collected by and hosted on G2.com.
There are a lot of bells and whistles that we don't take advantage of (and should). Review collected by and hosted on G2.com.
Call quality of the lines provided by Marchex are superior to other vendors I have tried. Review collected by and hosted on G2.com.
Price is higher than competition and some of the included services are not used by me. Review collected by and hosted on G2.com.
The Marchex team is great to work with as we drive calls to their clients and vice-versa. They're a huge resource, working across various industries and helping to connect consumers and local businesses. Review collected by and hosted on G2.com.
For any problems that have come up, the Marchex team has always acted quickly to find a solution, from working to ensure quality traffic to providing more detailed reports for our purposes. Review collected by and hosted on G2.com.
How helpful the representatives are and ease Marchex offers Review collected by and hosted on G2.com.
I really do not dislike anything about Marchex Review collected by and hosted on G2.com.
The account management team at Marchex is incredibly responsive and has typically been proactive in looking for account growth and new opportunities. Review collected by and hosted on G2.com.
I'd love to find more ways to work together in new campaign types.. app installs, web traffic, etc. Review collected by and hosted on G2.com.
The account managers were very responsive and always helped us out with issues Review collected by and hosted on G2.com.
The set up process took much longer than we thought, although the managers tried to assist Review collected by and hosted on G2.com.
Availability of somewhat-customizable reports, simplicity of ordering new numbers and managing/changing/reusing numbers Review collected by and hosted on G2.com.
Convoluted log-in assignment system - assigning each user two formats of their email addresses so they can access some areas but not others depending on how they log in - bizarre Review collected by and hosted on G2.com.
The ability to track unique calls, as well as listen to calls for training purposes. Review collected by and hosted on G2.com.
Inability to search by user for training. Review collected by and hosted on G2.com.
The support team was great, from on boarding to campaign reporting. Review collected by and hosted on G2.com.
The reporting was sometimes too much to digest. Review collected by and hosted on G2.com.
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Averages based on real user reviews.
1 month
7 months
12%
