Marchex Reviews & Product Details

everything is accessible and very user friendly Review collected by and hosted on G2.com.

the theme is too dark, a bit gloomy to look at Review collected by and hosted on G2.com.

I like the breakdown of the calls and the keyword optimization or discovery. I like the ease of the reporting system and user experience in the UI. Review collected by and hosted on G2.com.

I am not a fan of the different views to listen to the calls. When I jump around screens I am constantly needing to adjust the dates even though I just did so on the previous screen. Review collected by and hosted on G2.com.

The UI was extremely user friendly. It was easy to purchase new phone numbers. Review collected by and hosted on G2.com.

The reporting was manual. It would be helpful to provide a tutorial on how to set up the numbers on the front end to make the reporting more streamlined. Review collected by and hosted on G2.com.

When it works, it accurately tracks calls down to the keyword level, including the ability to spot specific keywords within the conversation Review collected by and hosted on G2.com.

Onboarding has been a nightmare. It took almost a month to get our first account working properly in Marchex, with another 3 weeks to a month having gone by with the Kenshoo integration still not working properly Review collected by and hosted on G2.com.

The timeliness for email response. Customer Service is a nice experience so far. Review collected by and hosted on G2.com.

The confusion as to when a call is officially fired and the discrepancies between Marchex and Engine data. Review collected by and hosted on G2.com.

We've found Marchex to be a great call tracking solution for a reporting level call tracking solution as it allows us to track quantities of phone calls via specific marketing channels. The pricing is easier to use in our agency model than many other offers. Review collected by and hosted on G2.com.

The functionality has been exactly the same since we started using the company they purchased (Voicestar) with the exception of the CallDNA functionality and some cosmetic changes to the dashboards. The lack of innovation in a growing and competitive space is troubling. Their API integration is limited which makes it hard to do client level analysis and closed-loop feedback without direct access to the dashboards, which are clunky. Review collected by and hosted on G2.com.

The system just works. There are plenty of competitors out there trying to do too much. Marchex does a ood jovb getting the data to the user. Review collected by and hosted on G2.com.

The dashboard continues to be a bit clunky and not really ever super intuitive. Customer service is just ok. Wait times are ok, people are ok, product is ok. Everything is just kinda ....ok Review collected by and hosted on G2.com.

The reporting is good and it is easy to see what data is important. It is definitely necessary that you have a call to go through the portal with someone at Marchex so you can use it to its full potential. Review collected by and hosted on G2.com.

I have had a problem with a phone number and they have given me the same answer every time I call which has not helped to solve the problem. Review collected by and hosted on G2.com.

The ability to offer call tracking at an affordable price to many customers Review collected by and hosted on G2.com.

The support has been extremely challenging. We exclusively use the API to offer call tracking through our platform. When we hit issues, it's impossible to find support from people who have deep knowledge about the API and how it should behave. Review collected by and hosted on G2.com.

I like the ease of use and the ability to customize data based on my client's preferences. Review collected by and hosted on G2.com.

Virginia's poor customer service skills. Review collected by and hosted on G2.com.