Marchex Reviews & Product Details

The flexibility, reporting and analytics all come together with Marchex Call Tracking! I have employed the services of Marchex in the last three companies to track, measure and prove usage in various advertising formats. We have also sued the Marchex Tracking Numbers to measure responses to our own advertising. The reports are detailed, visual and simple to understand. Review collected by and hosted on G2.com.

Many report options but no way I can see to template a report for quick access. Review collected by and hosted on G2.com.

The ability to clearly show a client what is working and provide them an ROI/cost of acquisition per channel. Review collected by and hosted on G2.com.

Nothing. The customer service is stellar and easy to understand. Review collected by and hosted on G2.com.

I like the breakdown of the calls and the keyword optimization or discovery. I like the ease of the reporting system and user experience in the UI. Review collected by and hosted on G2.com.

I am not a fan of the different views to listen to the calls. When I jump around screens I am constantly needing to adjust the dates even though I just did so on the previous screen. Review collected by and hosted on G2.com.

The Marchex account Managers are very knowledgeable and accommodating. They are always on top of all the campaigns and make sure we are in the loop of any changes that are occurring. Marchex has the ability to drive lots of volume for lots of different brands. Review collected by and hosted on G2.com.

Marchex Bills off a key press in their IVR which is not common practice anymore in the affiliate space. The call traffic is not always a high quality. Review collected by and hosted on G2.com.

Ability to track and understand the lead sources and ability to qualify leads to better understand the costs of my marketing efforts. Review collected by and hosted on G2.com.

It can be difficult to explain and have clients understand what call tracking is and how it works. A down and dirty simple explanation could help us turn more clients onto the service. Review collected by and hosted on G2.com.

Marchex was a pleasure to work with. Their calls were timely, and one got the impression that several members of the team were working to make the campaign work as well as it could. They were flexible and reasonable. Review collected by and hosted on G2.com.

As with most mobile generated calls, quality varied, and it ended up being somewhat difficult to isolate the type of consumer it is we were looking for. Review collected by and hosted on G2.com.

The wide-ranging options, the amazing customer service, the ease of use...how could I choose only one thing when the company is so wonderful. They make my workload run smoothly. Review collected by and hosted on G2.com.

Not a single thing, my experience with Marchex is completely positive. Review collected by and hosted on G2.com.

Setting up multiple campaigns and adding things like whisper files is really easy, plus I like how easy it is for my clients to log in and review their phone calls. Review collected by and hosted on G2.com.

The admin dashboard design is dated and removing numbers is a manual process Review collected by and hosted on G2.com.

The attention the team (our direct contacts and supporting members) give to our team (at the agency) and our client. Review collected by and hosted on G2.com.

I wish there was an ATL office or southeast hub so that we could meet, strategize and discuss performance in-person. Review collected by and hosted on G2.com.

We work with thousands of customers across the country, and Marchex makes it very easy for us to provision & deploy call tracking numbers for all of them as needed. Review collected by and hosted on G2.com.

The limited availability of numbers in certain area codes is always an issue with customers, although not a problem specific to Marchex either. Review collected by and hosted on G2.com.