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Marchex Reviews & Product Details

Marchex harnesses the power of AI and conversation intelligence to provide actionable insights derived from prescriptive vertical-market data analytics. The Company enables organizations across business functions to optimize customer acquisitions and experiences, transforming conversations into valuable business outcomes. Marchex provides AI-powered conversation intelligence solutions for market-leading companies in leading B2B2C vertical markets, including many of the world’s most innovative and successful brands.

Seller

Marchex

Discussions

Marchex Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Jana Baker

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

7 months

View More Pricing Information

Top-Rated Alternatives

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Marchex Media

Marchex Demo - Accurately Attribute Calls, Form Fills, and Texts

Know which marketing efformakes campaign creation and management quick and easy Easily integrate with Google Analytics, Adobe Analytics, or your CRM to track sales and map the customer journey.

Marchex Demo - Increase Your Return on Ad Spend

Understand call outcomes using Conversation Intelligence.

Marchex Demo - Get Credit For Marketing-Driven Sales

Prove the value of your marketing efforts.

Empower Sales to receive real-time alerts when a caller showing high purchase intent doesn’t buy. *Available as an add-on product.

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Gemma B.

Credit Dispute Specialist

Small-Business (50 or fewer emp.)

8/2/2022

"Easy to reach our client"

4.5/5

What do you like best about Marchex?

Marchex is very helpful on our daily work especially when reaching or contacting our clients Review collected by and hosted on G2.com.

What do you dislike about Marchex?

too many navigators, sometimes it creates confusion Review collected by and hosted on G2.com.

Response from Jana Baker of Marchex

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Hello Gemma,

Thank you for taking the time to provide valuable feedback and a positive review. We appreciate your business.

Natalie S.

Partner

Small-Business (50 or fewer emp.)

3/29/2022

"We Recommend Marchex"

4/5

What do you like best about Marchex?

Ability to track calls back to keyword searched on Google.com and user clicked on ad. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

Issues with connecting calls to Google analytics goals and sessions. Issues with merging to the new platform. More training/documents needed for GTM install/code setup. Review collected by and hosted on G2.com.

Recommendations to others considering Marchex:

Quality call tracking platform and helpful support. Recommend this product! Review collected by and hosted on G2.com.

What problems is Marchex solving and how is that benefiting you?

Ability to track poor and quality leads from our Google ads. Client businesses are able to listen to calls and fix any customer service issues. Review collected by and hosted on G2.com.

Response from Jana Baker of Marchex

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Natalie,

Thank you for sharing your experience. We greatly appreciate the feedback. Quick product update - we have recently made several improvements within the new platform to streamline connecting calls and Google goals.

Trisha H.

Account Director

Mid-Market (51-1000 emp.)

2/16/2022

"Excellent call tracking service"

5/5

What do you like best about Marchex?

Marchex has a simple interface with advanced functionality that makes it easy to request numbers, program ad campaigns, monitor results. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

I have no complaints or dislikes. Marchex is the best call tracking service I've used in my career. Review collected by and hosted on G2.com.

Recommendations to others considering Marchex:

Compare Marchex to its competitors, and you'll see that, hands down, it beats them in most categories. Review collected by and hosted on G2.com.

What problems is Marchex solving and how is that benefiting you?

Marchex is helping me provide transparency in campaign reporting to my clients, who previously struggled to understand the success of their marketing efforts due to poor attribution. Review collected by and hosted on G2.com.

Response from Jana Baker of Marchex

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Trisha,

Thank you for the highly positive feedback! We are happy to learn you are finding good value with our platform.

Verified User in Health, Wellness and Fitness

Enterprise (> 1000 emp.)

10/24/2022

"Highly Recommend Marchex"

5/5

What do you like best about Marchex?

It's easy to use and setting up campaigns is not complicated. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

I can't say there is anything I dislike. Review collected by and hosted on G2.com.

Response from Morgan Lalikos of Marchex

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Thank you for the positive feedback! We're glad that the product was such a success with your team, and we appreciate your business.

David K.

Director- Performance Advertising

Small-Business (50 or fewer emp.)

3/29/2022

"We get them calls."

4.5/5

What do you like best about Marchex?

Responsive good people who work at marchex. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

The payout is not always the highest and they do not always have exclusive offers. Review collected by and hosted on G2.com.

Response from Jana Baker of Marchex

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David,

Thank you for providing valuable feedback to our team. We appreciate your taking to the time to write a positive review.

Dennis A.

Digital Strategy Director

Small-Business (50 or fewer emp.)

3/23/2022

"Solid, easy-to-use platform"

4.5/5

What do you like best about Marchex?

Marchex integrates easily with pixel placements and is able to track many helpful metrics. A huge plus is that it integrates with Tapclikcs. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

The onboarding and setup process was lacking. The learning curve was not too steep however I think we could have leveraged some of the options better. Review collected by and hosted on G2.com.

Response from Jana Baker of Marchex

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Dennis,

Thank your for sharing your experience with Marchex. We appreciate the feedback around the setup process and this is an area we continually strive to improve. Glad to hear you are seeing value from call recordings.

Whitney H.

Owner and CEO of a Web Marketing Business - Web Design,Social Media,SEO

Marketing and Advertising

Small-Business (50 or fewer emp.)

3/31/2022

"Carolina Web Consultants"

4.5/5

What do you like best about Marchex?

Pricing and how fast the account could be set up Review collected by and hosted on G2.com.

What do you dislike about Marchex?

Initially confusing on set up...Reporting is weak Review collected by and hosted on G2.com.

Response from Jana Baker of Marchex

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Whitney,

Thank you for sharing your feedback and your positive experience with Marchex. Your opinion is important to us as we strive to exceed customer expectations.

Kevin B.

President

Small-Business (50 or fewer emp.)

11/24/2015

"Great Value"

5/5

What do you like best about Marchex?

The ability to put tracking numbers for clients wherever we need to, whether print or online, and be able to correlate the calls to specific campaigns is priceless. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

The only thing there is to dislike, which is not their fault, is the influx of spam dialers who seem to find their way to some of the numbers. But Marchex is working on that, and it isn't their fault. Review collected by and hosted on G2.com.

Verified User in Construction

Small-Business (50 or fewer emp.)

3/29/2022

"Excellent Services"

5/5

What do you like best about Marchex?

What I like most is the ability to review incoming phone calls. Additionally, the dashboard is very user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

On rare occasions, the calls are not available for review. Review collected by and hosted on G2.com.

Response from Jana Baker of Marchex

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Thank you for sharing your experience with Marchex.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

2/18/2022

"Plenty of Potential for the Platform"

4/5

What do you like best about Marchex?

The tracking capabilities are incredible. We have used Marchex for years and love the ease of use. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

The integrations don't work well with our other systems. Currently, the platform lives on its own and does not integrate with Salesforce. Review collected by and hosted on G2.com.

Response from Jana Baker of Marchex

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We are glad to learn you are seeing value from call attribution. We appreciate your feedback regarding platform integrations. To clarify, we do have a Salesforce integration along with many others on the latest version of our platform (link below to our integrations). Thank you for being a loyal Marchex customer.

See how Marchex improved