Mailshake Reviews & Product Details

What I like about MailShake is it's (1) Quick Learning Curve and Ease of Use - just one day from concept to campaign, (2) Very Good AI Support from withing the App, (3) Quick Email response to questions that AI could not answer (4) Intuitive Analytics to understand the results of a Campaign (5) the fact that Email sends from within by Gmail account. Review collected by and hosted on G2.com.

We subscribed to Email Outreach which provides for two email accounts. Would have like at least one more account since a campaign of any meaningful size will go out very slowly with only two email accounts. I can always buy more. Prospects are tied to Campaigns - Would like to be able create campaign lists that can be attached to Campaigns. Would like to be able to download Opens and Clicks individually - I understand that some of this functionality may be available in Sales Engagement module. Review collected by and hosted on G2.com.

I like that it is made for cold emailing. With other marketing platforms, it can be difficult to send emails out to companies we haven't made contact with previously Review collected by and hosted on G2.com.

The platform itself has a lot of bugs and issues. I frequently run into errors, pages that won't load, and parts of the website that won't work. For example, just this morning, I attempted to run the list cleaner option, and I received an error message after 20 minutes of waiting stating that 'the list cleaner is having trouble updating your results.' I cancelled it and tried to re-run it, but it just kept reverting to a message stating that no lists are being cleaned. Also, support is almost non-existent and difficult to reach. Review collected by and hosted on G2.com.

For the price, it cannot be beat. I've used it off and on since 2017 or so and it's gotten even better since then, obviously. There have been a lot of new companies that have come up and they have some cool features, but MailShake is just so much easier to use, while also giving you a lot more freedom. There aren't a lot of upsells like there are in SalesHandy or Instantly, and the UI is fairly simple to use. Review collected by and hosted on G2.com.

I can't say there's anything I *dislike*, aside from the price -- yet even that is cheaper than the competition, so I can't think of any real issues. Review collected by and hosted on G2.com.

The list cleaning is super helpful, but I have noticed that if I take the list of "bad" addresses and rerun it, I always end up with some more emails that were deemed "bad" the first time, but are "good" the second time.

The program remembers who has bounced/unsubscribed for you and will not send to those addresses if you accidentally include them in a contact list.

I enjoy all of the different reporting features and views that Mailshake has. It is super easy to check on your campaign health.

With the spread out sending schedule, I enjoy that you can tweak your campaign message while it is still running if you find that something is affecting deliverability, like a poor subject line. Then you have a better chance of reaching inboxes that the blast has not gone to yet.

I like how many different teams we an have. It is super useful for our company, as we serve many different clients and can create a unique team for each of them.

The customer support is excellent. Super friendly and typically quick to respond. They know their products well, and can explain why something happened in addition to helping you fix it.

The different types of campaign that you can build to be launched automatically is super nice. Review collected by and hosted on G2.com.

Sometimes it has a lag when you switch teams, and it will bounce you back into the team you are trying to switch away from 2-3 times before you can switch. It is not a bis issue, but a small, reoccurring annoyance.

I wish some features had autofill/remember me capabilities, like when you log in or are sending yourself a test email.

It would be nice if we could edit the footers/signatures with a tab that is in the campaign section. It can be irritating to fully exit a campaign to go to another tab and the click through all the previous campaign set up sections before reaching the design part again. Review collected by and hosted on G2.com.

Mailshake stands out for its clean, intuitive interface that makes setting up and managing cold email campaigns incredibly straightforward, even for teams without deep technical expertise. We love how quickly we can build personalized sequences, add conditional logic for follow-ups, and incorporate multi-channel touches like phone and LinkedIn tasks all in one dashboard. The automation is reliable, with strong deliverability tools and easy A/B testing, which has helped us scale outreach without spending hours on manual work. Customer support is also responsive and genuinely helpful when we need guidance on best practices. Review collected by and hosted on G2.com.

The UI/UX can be improved. Rest all are good. Review collected by and hosted on G2.com.

I really like how Mailshake enables me to send out emails to my lists without them getting caught in spam filters and allows me to distribute large numbers of emails at once. It also helps me monitor responses, which is pretty handy. Mailshake makes it easy for me to advertise my services to a large number of people. I appreciate how I can maintain contact lists and templates and use emails for different groups, returning to previous contacts throughout the year. Mailshake organizes everything in a very simple manner. Additionally, the setup was very straightforward. Review collected by and hosted on G2.com.

Probably the only thing that doesn't work well for me is that it won't always send emails immediately. Because it wants to avoid me getting caught in a spam filter. So sometimes it waits before commencing a campaign.. Sometimes I'd like to start a campaign immediately. It will allow that sometimes, but it rather depends on what I'm already doing, what campaigns I'm already running. It's not trying to be difficult or awkward. It's trying to protect me from getting caught in spam. Review collected by and hosted on G2.com.

Mailshake has been a solid tool for running outbound email campaigns at scale. The setup is straightforward and the interface is easy to navigate, even for people who are not particularly technical. I like the sequencing and automation features, which make follow ups consistent without feeling spammy.

Deliverability has been good and the reporting gives enough insight to understand what is working and what needs adjusting. Overall, it saves a lot of time compared to managing outreach manually. Review collected by and hosted on G2.com.

Not much to dislike about Mailshake, one of the best tools we have used. Review collected by and hosted on G2.com.

One of the best parts of my experience with Mailshake so far is the excellent customer support I've been getting from the company's care team. It's been a tremendous relief knowing that Andrea and Ismael will always respond promptly and conscientiously during business hours. To me, they seem more like good friends than tech support people I don't really know.

The platform has many wonderful features. One of my favorites is Office Hours, held at the same time every week (on Wednesday). It's great to be able to drop in to ask your questions, get feedback and listen/learn from other subscribers. Review collected by and hosted on G2.com.

There is admittedly a certain learning curve involved with using the platform. Also, it does have its limitations and bugs, though I believe that the company will work toward improving what needs to be improved upon. In addition to that, support is limited to business hours M-F Eastern. It would probably have to be more expensive if that were not the case, so it's an acceptable tradeoff. Review collected by and hosted on G2.com.

Lately, what I’ve been appreciating even more is how easy it is to adjust campaigns on the fly. Making quick changes to sequences, pausing leads, or reviewing performance doesn’t feel clunky or time-consuming. The interface stays clean and intuitive, which makes day-to-day outreach much smoother, especially when you’re managing multiple campaigns at once. Review collected by and hosted on G2.com.

One area that could be improved is how automated replies are handled. Occasionally, things like spam filter notices or auto-generated blocks are counted as real replies, which can be a bit misleading when reviewing leads. It’s not a major issue, but better filtering between genuine responses and automated messages would make reporting even clearer. Review collected by and hosted on G2.com.

Simple but powerful. There is nothing worse than having software that can do a lot of things that are not useful. Mailshake does the powerful things extremely well and leaves out the "cool but not useful" features. Review collected by and hosted on G2.com.

Nothing. It does what I need it to do and it does it well. Review collected by and hosted on G2.com.