--- title: LiveChat Reviews meta\_title: 'LiveChat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 812 reviews by the users' company size, role or industry to find out how LiveChat works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 812 scale: '5' date\_modified: '2026-08-26' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # LiveChat Reviews & Product Details Visit Website LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service. * * * Product Website LiveChat Seller [Text](https://www.g2.com/sellers/text) Discussions [LiveChat Community](https://www.g2.com/products/livechat/discuss) Languages Supported English Solution Type All-in-One Overview by Daniel Zielinski ![Signable](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Signable") Used by Signable and 2 others ##### Featured Companies [ ![Signable](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Signable") Signable](https://www.g2.com/products/signable/reviews)[ ![Central Desktop](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Central Desktop") Central Desktop](https://www.g2.com/products/central-desktop/reviews)[ ![H&R Block](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "H&R Block") H&R Block](https://www.g2.com/products/h-r-block/reviews) Beta Show More ## Pricing Pricing provided by LiveChat. ### Starter $19.00 100 Visitors Per Month [ View More Pricing Information ](https://www.g2.com/products/livechat/pricing) ## LiveChat Integrations (15) What do users say about integrations? Verified by LiveChat [Show More Integrations](https://www.g2.com/products/livechat/integrations) ![Yauhen D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yauhen D.") YD Yauhen D. Senior Fullstask Developer Information Technology and Services Mid-Market (51-1000 emp.) 6/27/2026 "I never thought reading customer conversations would be this useful" 4.5/5 What do you like best about LiveChat? Getting LiveChat up and running was probably one of the easiest implementations I've done with this kind of tool. We had the widget live pretty quickly, and the documentation for customizing events, styling, and integrations was well organized, so I never felt like I was fighting the setup. I also like the direction they've taken with AI Copilot, suggested replies, conversation summaries, and AI assistants for agents. They speed things up without making you feel like you're handing everything over to AI. After using a few similar platforms, I think that's where LiveChat stands out the most. It doesn't just help you answer customers faster, it helps you understand how people actually think when they're using your product. Review collected by and hosted on G2.com. What do you dislike about LiveChat? I honestly haven't run into any major issues. The only advice I'd give is don't install it just to answer support questions. Spend some time reading the conversations yourself, even if you're a developer. It's surprising how many product ideas or UX improvements come from comments that would never show up in your analytics dashboard. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? The funny thing is that I ended up using LiveChat far more than I expected, and not because I was answering chats. As a developer, I usually considered my job done once the widget was installed. But a few weeks later I found myself opening the dashboard almost out of habit. There was something really valuable about seeing users describe problems in their own words. I remember one feature that worked exactly as expected and had passed every internal test we threw at it. Still, over the course of a few days, different users kept asking the exact same question. Nobody was reporting a bug. They were simply interpreting the screen differently than we had intended. We changed the wording on one button, rearranged a couple of UI elements, and the questions almost disappeared overnight. That's probably what I appreciate most about LiveChat. I stopped relying only on analytics to understand how people were using the product. Sometimes five real conversations gave me more insight than hundreds of events sitting in Analytics. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite SK Sabina K. IT Operations Manager Mid-Market (51-1000 emp.) 5/6/2026 "Message Sneak Peek Helps You Respond Faster and Stay Proactive" 4/5 What do you like best about LiveChat? The “message sneak peek” is something I really enjoy, as I can see what a customer is typing the moment they start sending the message. This way I can get a head start on finding the right answer or resource to use, which cuts down the actual time it takes when the message comes in. This makes the whole interaction more reactive to the user. Review collected by and hosted on G2.com. What do you dislike about LiveChat? Small businesses may find that the more expensive tiers can be so costly that it's difficult to justify them over the other platforms available. Furthermore, the mobile application can also suffer from notification delays, preventing the opportunity for timely customer interaction. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? The issue with timely customer support is resolved with LiveChat as we have a real-time communication channel with our visitors, managing it instantly. This way we're able to convert leads much faster and address their problems immediately, something that our team wouldn't be able to do through email as quickly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 8/20/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Ideal for Patients reaching their Clinics through Live Chat" 4.5/5 What do you like best about LiveChat? It helps patients/customers reach us in more than one way. If they prefer chatting over calling, it is an ideal way to reach an actual person by chat to assist their needs. Review collected by and hosted on G2.com. What do you dislike about LiveChat? Sometimes it doesn't let customers continue the same chat they had with us previously. If this could be fixed then customers will have a better experience with reaching the practice and the practice will have a better experience in understanding the patient's concerns. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? Live chat solves the problem of giving our customers and alternate way of reaching us if they do not like calling. A lot of patients prefer to reach us by chat instead of calling and Live Chat give them exactly what they want in that regard. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Brianna C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brianna C.") BC Brianna C. Senior Marketing Specialist Small-Business (50 or fewer emp.) 3/18/2026 "LiveChat Streamlines Real-Time Conversations and Captures More Qualified Leads" 5/5 What do you like best about LiveChat? LiveChat helps us streamline and centralize real-time communication with prospects and clients across our website. It allows us to quickly engage visitors who are actively searching for corporate housing or furnished apartments, answer questions instantly, and capture qualified leads in the moment. For our team, it reduces response time, improves the customer experience, and ensures no inquiries slip through the cracks. It also helps us route conversations more efficiently, gather insights on common questions or demand trends, and ultimately convert more website traffic into bookings and partnerships. Review collected by and hosted on G2.com. What do you dislike about LiveChat? LiveChat does come with a few challenges. It can require constant monitoring to fully deliver on real-time engagement, and without full CRM integration, conversations may lack important context. Automation features, while helpful, can feel generic if overused, and routing isn’t always perfect—sometimes sending inquiries to the wrong team. It also creates an expectation of instant responses, which can be difficult to maintain outside of business hours. Additionally, reporting capabilities can be somewhat limited for deeper analysis, and it ultimately adds another platform to manage within our tech stack. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? LiveChat helps us capture high-intent website visitors in real time, allowing us to turn active browsing into qualified leads and ultimately more conversions. It significantly reduces response time, which improves the overall customer experience and increases our chances of securing bookings. It also ensures no inquiries slip through the cracks, while streamlining communication by routing conversations to the right team quickly. By reducing reliance on long forms and delayed email responses, it lowers friction and increases engagement. Additionally, it provides valuable insight into customer questions and demand trends, helping us refine our messaging and offerings, all while allowing us to scale lead handling more efficiently without adding additional headcount. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Aditya G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya G.") AG Aditya G. Digital Marketing Executive Mid-Market (51-1000 emp.) 5/25/2026 "Simple, Reliable LiveChat That Speeds Up Customer Support" 5/5 What do you like best about LiveChat? What I like most about LiveChat is how simple and reliable it is for both support teams and customers. The interface is clean, chats are easy to manage, and it helps us respond to customers much faster. I also appreciate the real-time notifications and automation features, which make communication smoother and improve the overall customer experience. Review collected by and hosted on G2.com. What do you dislike about LiveChat? One thing I dislike about LiveChat is that some advanced features can feel a bit expensive for smaller teams. Occasionally, the mobile app can also be slower compared to the desktop version, especially when handling multiple chats at the same time. Besides that, customization options for certain workflows could be more flexible. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? LiveChat is helping us reduce response times and improve customer support efficiency. Before using it, managing customer queries through email was slower and harder to track. With LiveChat, we can respond instantly, handle multiple conversations at once, and provide a better overall customer experience, which has also helped improve customer satisfaction and engagement. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 4/21/2026 "Best live chat app on the market and worth the investment" 5/5 What do you like best about LiveChat? We have been a client for over a decade and actually started with them way before their rebranding. The platform is perfect for our business because the UI gives us so much information at a glance. We can clearly see where the user is from and what system they are using and even see what they are typing before they hit send which helps us prepare our answers faster. The message forwarding and ticket systems are very reliable and it has become the main way we communicate with our customers. It is a very professional tool that makes our support team much more efficient. The support is always excellent and they manage to always address any questions or issues we have right away. Review collected by and hosted on G2.com. What do you dislike about LiveChat? The biggest issue we have is that the cost seems to be raising all the time which makes it harder to justify for a smaller business. They have also started splitting their products into different categories which is very frustrating. Before the tickets were just a standard part of the live chat plan but now it is a completely different product that you have to pay for separately. This change in the pricing structure feels like they are nickel and diming long term customers who have been loyal to the platform for years. Additionally the integration with Angular was not simple at all and it took more effort than we expected to get everything working correctly with our modern tech stack. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? LiveChat solved the problem of us not being able to provide instant support to our website visitors. The benefit for our business is that we can close sales and solve customer issues in real time which has definitely improved our conversion rates. Having all the visitor data like their country and browser right in the chat window allows us to give much more personalized help without asking a lot of basic questions. It makes our small team look like a much larger and more professional operation. Review collected by and hosted on G2.com. Show More 4/22/2026 Current UserValidated ReviewerSource: Organic PP Pavel P. Sales Manager Mid-Market (51-1000 emp.) 4/22/2026 "Perfect Balance of Features and Ease of Use" 5/5 What do you like best about LiveChat? I use LiveChat to support our customers and take new bookings, which is great for people who can't call and need help with their bookings. I believe it's one of the best live chat platforms out there. I like being able to see the customer journey on the website, the ability to create campaigns, and start chats. Their reporting is brilliant. Those features are very important to the way we work and help us provide better services and take more new sales. I like that the initial setup was very easy and straightforward. Review collected by and hosted on G2.com. What do you dislike about LiveChat? Their support is only through the live chat window. Sometimes it would be easier to speak with someone over the phone. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? We use LiveChat to support customers and take bookings, especially for those who can't call. It helps us track the customer journey, create campaigns, and start chats, improving our services and sales. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Sebastian F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sebastian F.") SF Sebastian F. 8/18/2026 "Excellent Technical Support, Price and Configuration Can Improve" 4.5/5 What do you like best about LiveChat? I like the technical support that LiveChat has. Also, the work functionality is very agile. Review collected by and hosted on G2.com. What do you dislike about LiveChat? Having LiveChat offer a service in Spanish would be very useful. Also, I would like them to lower the cost of the service a bit. Furthermore, the initial setup was quite complex, as I did not understand the work structure. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? I use LiveChat to digitize our communication channels, improving communication between stores and users with information about products and offers. I like the technical support it offers and its agile functionality. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Luigi P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luigi P.") LP Luigi P. Bussiness Developer Manager Mid-Market (51-1000 emp.) 1/7/2026 "Reliable Tool for Real-Time Customer Support" 5/5 What do you like best about LiveChat? What I like best about LiveChat is how easy and fast it makes communication. I can get help or answers in real time without having to wait for emails or calls. The interface is simple, conversations feel smooth, and it’s convenient to handle multiple chats at once. Overall, it saves time and makes support feel more personal and responsive. Review collected by and hosted on G2.com. What do you dislike about LiveChat? Sometimes the chat notifications can be easy to miss, especially when handling multiple conversations. It can also feel a bit overwhelming during busy periods when several chats come in at once. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? LiveChat helps solve the problem of slow or inefficient communication with customers. Instead of waiting on emails or calls, it allows real-time conversations, which makes it easier to answer questions quickly and resolve issues right away. This improves response time, keeps customers more satisfied, and helps me manage multiple conversations efficiently in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ED Easten D. Marketing Director Small-Business (50 or fewer emp.) 4/14/2026 "Incredibly Easy Setup with Reliable Features for Busy or Offline Times" 4.5/5 What do you like best about LiveChat? LiveChat is incredibly easy to use and set up. We’ve never had any problems using it, and I really appreciate all the additional features we can rely on when we’re busy or offline. It was also very straightforward to implement on our website, which made getting started quick and hassle-free. Review collected by and hosted on G2.com. What do you dislike about LiveChat? I don’t have anything I dislike about LiveChat! Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? LiveChat helps us connect with more customers and respond to more questions. We do have a phone line, but offering multiple ways to communicate makes it easier for customers to reach us and get the help they need. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about LiveChat? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about LiveChat ](https://www.g2.com/products/livechat/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 4 years ago How does LiveChat work when no one is available? 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) GU Guest User What is LiveChat used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-livechat-used-for) [ View all Discussions ](https://www.g2.com/products/livechat/discuss) ## Pricing Options Pricing provided by LiveChat. ### Starter $19.00 100 Visitors Per Month ### Team $49.00 400 Visitors Per Month ### Business $79.00 1000 Visitors Per Month [ View More Pricing Information ](https://www.g2.com/products/livechat/pricing) ## G2 Deals ### Exclusive savings on LiveChat through G2 Deals Get 10% off your first payment for LiveChat! It doesn’t matter whether it’s a one-month payment or a full year upfront - the discount applies with no exceptions! How to claim this offer 1. Open the promotional link. 2. Create an account and choose a plan. 3. The discount will be applied to your payment. 4. If you have any questions or issues, contact our Support team. Claim Offer LiveChat Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,907) [ Compare Now ](https://www.g2.com/compare/fin-vs-livechat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a0330809447ed7d578efa0306abd74ba/liveperson.png "Product Avatar Image") LivePerson 4.3/5(207) [ Compare Now ](https://www.g2.com/compare/livechat-vs-liveperson) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6c5e5fe18e31bcec5f8751996074eb66/olark.png "Product Avatar Image") Olark 4.3/5(224) [ Compare Now ](https://www.g2.com/compare/livechat-vs-olark) ##### ##### LiveChat Features Platform Customization Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Live Chat Support Communication Pop-up Chat Notifications In-App Messaging [ View More Features ](https://www.g2.com/products/livechat/features) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,054) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,907) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,962) ](https://www.g2.com/products/tidio/reviews) [ View All Alternatives ](https://www.g2.com/products/livechat/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the most trusted Autodesk Construction Cloud integration partners by project managers across construction and architecture teams based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-autodesk-construction-cloud-integration-partners-by-project-managers-across-construction-and-architecture-teams-based-on-user-reviews)[What platform integrates WhatsApp marketing with CRM systems?](https://www.g2.com/discussions/what-platform-integrates-whatsapp-marketing-with-crm-systems)[Which food safety management platforms offer the fastest setup without extensive training requirements?](https://www.g2.com/discussions/which-food-safety-management-platforms-offer-the-fastest-setup-without-extensive-training-requirements) [Accenture vs Cognizant: which is the better UKG consulting partner for payroll migration and compliance?](https://www.g2.com/discussions/accenture-vs-cognizant-which-is-the-better-ukg-consulting-partner-for-payroll-migration-and-compliance)[What is the best platform for automating incident workflows?](https://www.g2.com/discussions/what-is-the-best-platform-for-automating-incident-workflows)[Pros and Cons Details](https://www.g2.com/products/livechat/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)