What problems is LegitFit solving and how is that benefiting you?
I’ve been using LegitFit in my gym and it has been a game-changer for the way I manage things and also my members experience. One of the standout aspects, which I thought was going to be more of a gimmick, are the AI features. I was sceptical of it to begin with, but found that it really sped up how I programmed and even helped me put my PARQ together in seconds. Would definitely recommend this to people!
Other areas it helped, especially compared to my last provider, which I became increasingly frustrated with, was helping to streamline the scheduling, provide useful insights on revenue, importantly I can ID at-risk members, and the communication tools were brilliant. They alone allowed me to reduce my costs of using a separate marketing software and allowed me to move away from WhatsApp. So now my phone isn't going off at all hours. My members find it just as simple to use, whether they’re booking classes, cancelling, checking remaining credits, and even messaging me with questions.
The onboarding process was also seamless. The thought of migrating my existing member base and payment data from a different system was a big worry and a reason why I put it off for so long. To be fair to Bella and Joe in the onboarding team, it was so much more straightforward than I was expecting and gave clear directions at every step - another thing I haven't gotten in the past! My account was ready to go within days too.
Even setting up a demo was very quick and easy, so thanks to those who rang me minutes after filing out the form 😅
The support has been excellent too. Anytime I’ve had a question, I got a response quickly from Mo and Bais, instead of having to wait 24-48 hrs. It never feels like you’re left figuring things out on your own, which makes a massive difference when running a busy business.
I also really appreciated the advice I received around pricing structures and building out my business model. It wasn’t just about the software. Shane, my account manager, took the time to understand my business and offer insights that have genuinely helped improve how I operate and generate revenue. Thanks again! And also thanks to Lee who helped with questions when Shane was off.
Overall, LegitFit delivers on all fronts and I highly recommend it and encourage anyone to reach out to me with questions. It's a great platform and it's clear that a lot of thought has gone into how the features work and the ease of use of the platform. Thanks again all! 😁 Review collected by and hosted on G2.com.