--- title: KnowBe4 Security Awareness Training Reviews meta_title: 'KnowBe4 Security Awareness Training Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2378 reviews by the users' company size, role or industry to find out how KnowBe4 Security Awareness Training works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 2378 scale: '5' date_modified: '2026-08-03' parent_category: name: Vulnerability Management url: https://www.g2.com/categories/vulnerability-management --- # KnowBe4 Security Awareness Training Reviews **Vendor:** KnowBe4, Inc. **Category:** [Security Awareness Training Software](https://www.g2.com/categories/security-awareness-training) **Average Rating:** 4.6/5.0 **Total Reviews:** 2,378 ## About KnowBe4 Security Awareness Training KnowBe4 is the world's largest security awareness and compliance training library, empowering organizations to transform employees into a strong line of defense against cyber threats. Our comprehensive agentic AI platform creates an adaptive defense layer that mitigates risks associated with human error—a significant vulnerability in cybersecurity. The KnowBe4 platform combines AI-powered personalized learning experiences with automated phishing simulations that adapt to individual user behavior, addressing specific areas of vulnerability. Our industry-leading library features engaging security awareness and compliance content in 35 languages, plus modules for cloud email security, real-time coaching, and crowdsourced anti-phishing. Key Features: - AI-driven simulated phishing and personalized training that enhances user behavior against evolving threats - Enterprise-grade, AI-driven orchestration and automation, analytics, and reporting for efficient program management - Intuitive administration console enabling rapid deployment and immediate time-to-value - Risk Score enables precise risk identification and targeted remediation plans for effective risk management Through continuous intelligence and real-time coaching, KnowBe4 creates an active feedback loop that helps IT and security teams build a strong security culture while measurably reducing risk. Organizations of all sizes can efficiently manage their human and AI risk while delivering personalized training experiences that drive lasting behavior change and maintain compliance with industry regulations. ## KnowBe4 Security Awareness Training Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of KnowBe4, making security training management easy and straightforward. (123 reviews) - Users value the **personalized training features** of KnowBe4, enhancing security awareness and engagement across the organization. (104 reviews) - Users value the **flexible and comprehensive educational content** of KnowBe4, enhancing compliance and training efficiency. (56 reviews) - Users highlight the **engaging content** of KnowBe4 Security Awareness Training, making learning interactive and relevant to real threats. (55 reviews) - Users find the **easy setup** of KnowBe4 Security Awareness Training to be smooth and efficient, enhancing overall functionality. (54 reviews) - Helpful (47 reviews) - Users value the **flexibility in topic selection and training assignment** , enhancing engagement and effectiveness in security awareness. (46 reviews) - Awareness Increase (43 reviews) - Users appreciate the **responsive customer support** from KnowBe4, making it easy to resolve issues effectively. (43 reviews) - Threat Detection (37 reviews) **What users dislike:** - Users struggle with **phishing simulation limitations** and receive inadequate support, resulting in delays and inefficiencies. (36 reviews) - Users find the training content to be **repetitive over time** , leading to decreased engagement and effectiveness. (28 reviews) - Users find the **limited customization** options challenging, affecting the effectiveness and smooth integration of training sessions. (27 reviews) - Users find the **training content outdated** and lacking relevance, with inconsistent quality across videos and modules. (21 reviews) - Users find a **steep learning curve** with KnowBe4, making navigation and feature mastery challenging for new users. (16 reviews) - Poor Customer Support (15 reviews) - Integration Issues (14 reviews) - Expensive (13 reviews) - Users find the **inadequate reporting** features challenging, causing confusion and hindering effective training management. (13 reviews) - Group Management (12 reviews) ## KnowBe4 Security Awareness Training Reviews ### 1. Cyber Security Awareness Solution for All type of Industry and Organization **Rating:** 4.5/5.0 stars **Reviewed by:** Muneer K. | Deputy General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about KnowBe4 Security Awareness Training?** Easy to use platform for users and Knowbe4 ensures all updated security lapses are addressed in the training with simple examples. **What do you dislike about KnowBe4 Security Awareness Training?** As such there are nothing to mention however on-prem solution is also needed as around 30% to 40% Organization still using on-prem systems. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** its so well designed training the feedback from everyone is so positive users thinks that someone personally conducting the training ### 2. Easily setup testing campaigns **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin C. | Service Desk Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about KnowBe4 Security Awareness Training?** The ease of setting up different campaigns **What do you dislike about KnowBe4 Security Awareness Training?** This works great for our company, what I don't like is not being able to see the actual emails that users were sent, only a like minded email and not the actual testing email **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** This really makes users think more about the emails they receive and if they should actually click on something in an unsolicited email ### 3. Easy & Knowledgeable **Rating:** 4.5/5.0 stars **Reviewed by:** Alexa L. | Customer Service Commercial Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about KnowBe4 Security Awareness Training?** That it gives you good examples of how easily you can be scammed through emails, learning what "Phishing" is and just helping us develop safer online habits especially in a work enviroment. **What do you dislike about KnowBe4 Security Awareness Training?** At this time, I do not have any dislikes on the training. Of course if you fail and get phished it holds you accountable by adding more training but I actually like and respect that because how else can you learn if you don't keep praticing. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** The problems that the training covers is various cybersecurity topics, phishing, social engineering, password protection and mobile device security. It's grown my knowledge and confidence on maintaining a safe work space for me and my peers. ### 4. Memorable and Fun Training Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about KnowBe4 Security Awareness Training?** The training is very memorable and easy to follow; they're fun **What do you dislike about KnowBe4 Security Awareness Training?** No complaints so far, everything seems to be working as it should **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** It helps make our users more aware, and the easy-to-follow videos make it simple for non-tech users to understand. ### 5. Strong Relationships and Growth, but Technical Support Can Be Slow **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about KnowBe4 Security Awareness Training?** The relationship it establishes, different types of information, continued growth. **What do you dislike about KnowBe4 Security Awareness Training?** The technical support has become frustrating, due to the level of knowledge or troubleshooting can sometimes take longer to resolve the problem. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** Keeping the team engaged with the latest features to help support the security awareness program. ### 6. Knowbe4 helps to keep our organization safe. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about KnowBe4 Security Awareness Training?** It helps train our users and keep them constantly alert. **What do you dislike about KnowBe4 Security Awareness Training?** It can be tricky to get it whitelisted with Microsoft Exchange rules. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** It shows which users need more training. ### 7. Great Variety of Subjects, No Downsides **Rating:** 5.0/5.0 stars **Reviewed by:** lou t. | Sr. IT Security, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about KnowBe4 Security Awareness Training?** wide range of applicable subjects, ease of use, customer support **What do you dislike about KnowBe4 Security Awareness Training?** no downsides to using Knowbe4, application works great **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** User Educatuion, User Awareness ### 8. Great Variety and Usability, but Customization Needs Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about KnowBe4 Security Awareness Training?** Modstore has a lot of options and the platform is easy to manage **What do you dislike about KnowBe4 Security Awareness Training?** When using default setup you don't encounter many issues, but when you try to customize, templates or other settings, you need to spend some time or get support from the KnowBe4 team. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** We need ongoing training for our staff and KnowBe4 is addressing that need greatly ### 9. Easy to understand **Rating:** 4.5/5.0 stars **Reviewed by:** Michael M. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about KnowBe4 Security Awareness Training?** The training worked really well for our broad range of technical skillsets. It really breaks down vulnerabilities in an action-based way that doesn't confuse people. **What do you dislike about KnowBe4 Security Awareness Training?** Maybe it could provide more detailed industry-based examples. For example, we are in the legal industry, here are the phishing attacks that are likely. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** A huge problem, social engineering leading to hacking and malware. ### 10. Rock Star Security **Rating:** 5.0/5.0 stars **Reviewed by:** Martha G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about KnowBe4 Security Awareness Training?** I like all the different templates and automation that I can select. We implemented SSO and it made life convenient for our staff. We have implemented short training to educate our users. It's very user friendly for our staff members. I look forward to adding The Insider Man to our platform. **What do you dislike about KnowBe4 Security Awareness Training?** If I forget to add users to a specific group initially it's a bit of a work around. I would like to pull up a user and add remove to groups faster. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** I always worry that we will fall victim to a serious incident. I know the practice helps our staff pay attention to the phishing attempts. It's a comfort that we have some available training opportunities. Most of our staff is open to the training. We have implemented "incentives" for staff to complete their cyber training. We also offer the training to our contractors. Most have given feedback that they use the knowledge to protect their personal accounts and share with family. **Official Response from Isa Munoz:** > Thank you for sharing your experience with our platform, Martha! We're delighted to hear how the training has benefited both your staff and contractors, and that you're excited about adding The Inside Man. I'll share your feedback about improving group management functionality with our team. Thank you for being a valued KnowBe4 customer! ### 11. Nantahala Bank **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about KnowBe4 Security Awareness Training?** Very easy to administer. Fantastic variety of training options. Easy to tailor to our needs. Does not feel like "training". Topics are relevant. **What do you dislike about KnowBe4 Security Awareness Training?** No downsides at all. Nothing to dislike. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** Aids our ability to stay in compliance with regulatory training requirements. ### 12. Must have product to secure a business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about KnowBe4 Security Awareness Training?** Easy to navigate and intuitive UI. Deploying our first phishing test was simple and straight forward, results were easy to read and gave a lot of detail. **What do you dislike about KnowBe4 Security Awareness Training?** The setup process was a little lengthy, party down to back and forward short teams calls, rather than it being resolved in one longer meeting, with a support engineer. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** We had a phishing attack that was partially successful, with other third party security products in place this still slipped the net. User training and user tests have and will continue to combat this. ### 13. Comprehensive Security Training Content Across All Key Domains **Rating:** 4.5/5.0 stars **Reviewed by:** Michael G. | Senior Information Security Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2025 **What do you like best about KnowBe4 Security Awareness Training?** Many training Content areas covering all key security domains **What do you dislike about KnowBe4 Security Awareness Training?** Pricing and separate product offerings coming at extra price **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** Teams security training and enabling them on key actions or what to do. ### 14. Best online training center **Rating:** 5.0/5.0 stars **Reviewed by:** Shesh Nath G. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about KnowBe4 Security Awareness Training?** So many great articles for trainings like HIPAA security, AI issues, and many more, like ethical hacking training. ease of use **What do you dislike about KnowBe4 Security Awareness Training?** There is nothing dislike. till i have found all good. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** IT security: How we can prevent ourselves and organization data from hackers Also lots of training to keep safe data of our customers. ### 15. Could be better **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about KnowBe4 Security Awareness Training?** Amount of options of modules and does not cover a lot of topics **What do you dislike about KnowBe4 Security Awareness Training?** Quality of modules, cartoon ish modules. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** it's solving that I don't have to create modules myself and it saves me time **Official Response from Lily Borges:** > Thank you for taking time out of your day to leave us feedback and for being a KnowBe4 customer. Happy to hear the platform is saving you time. Please reach out to your customer success manager who can assist you with selecting the training content that's best suited for your organization. ### 16. My knowBe4 review **Rating:** 5.0/5.0 stars **Reviewed by:** SUKRITI R. | Associate Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about KnowBe4 Security Awareness Training?** The trainings provided are immensely helpful and detailed **What do you dislike about KnowBe4 Security Awareness Training?** The quiz should inform the user which answers were wrong and what the correct answer is to make them learn better. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** The platform is helping employees understand security terms and conditions on a whole new level with interesting user experience and interraction. ### 17. Easy Campaign Creation, But Videos Need Updating **Rating:** 4.5/5.0 stars **Reviewed by:** jewel s. | Sr Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about KnowBe4 Security Awareness Training?** The process of creating campaigns is straightforward and user-friendly. **What do you dislike about KnowBe4 Security Awareness Training?** The videos feel somewhat outdated, and I think they should be updated to focus more on current, threat-based content. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** Awareness about phishing is important. Understanding how phishing works can help protect against online threats and scams. ### 18. Love the ease and the 'entertainment' value of the training **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew C. | Information Security Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about KnowBe4 Security Awareness Training?** the amount of content is huge. There are multiple types, cartoon, real life, posters, training questions, many types and styles. There many topics that cover all of the Security Training types. **What do you dislike about KnowBe4 Security Awareness Training?** It was hard to sync with my Active Directory, but, technical support is very helpful and good. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** Training for email and other IT security topics ### 19. Great platform for cyber training and phishing tests **Rating:** 4.0/5.0 stars **Reviewed by:** Kieran T. | Cyber Security & Resilience Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about KnowBe4 Security Awareness Training?** Range of modules, easy to continuously manage, lots of supporting documentation online and guides **What do you dislike about KnowBe4 Security Awareness Training?** Sometimes can be tricky to configure according to best practices, ask a KnowBe4 rep for guidance **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** User cyber awareness proficiency, reporting phish emails easily, gathering statistics on userbase ### 20. Large selection and very good training content **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about KnowBe4 Security Awareness Training?** - very large selection of training topics & training in different languages - trainings are varied - own phishing tests possible - very good evaluations **What do you dislike about KnowBe4 Security Awareness Training?** Nothing. The initial setup takes some time, but it is very well guided. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** Trainings can be customized according to individual needs ### 21. Ensuring employees are trained on IT security practices is paramount! **Rating:** 5.0/5.0 stars **Reviewed by:** Steven P. | Sr. IT Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about KnowBe4 Security Awareness Training?** The ease of use of this product is amazing. I love that we can get reports on users who have failed phishing tests and then immediately have them registered to take training to get better knowledge. Also the Monthly tips is really cool. I always send them to friends and family. **What do you dislike about KnowBe4 Security Awareness Training?** The hard part about security in general is getting your users to participate. Although KnowBe4 helps us to target the users it is still impossible to MAKE the users take the training. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** The weakest part of any security system is the human element that is using it. This security training is helping this weakest part by helping to train them to see scams before to late. ### 22. KnowBe4 Simplicity **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about KnowBe4 Security Awareness Training?** KnowBe4 has made conducting security training for our staff incredibly straightforward and easy. **What do you dislike about KnowBe4 Security Awareness Training?** There honestly have been no downsides to using this product. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** It makes it incredibly easy to distribute the necessary training to our employees on a regular schedule. ### 23. Great tool to help unaware users of online threats **Rating:** 5.0/5.0 stars **Reviewed by:** Casey M. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about KnowBe4 Security Awareness Training?** The unlimited amount of information to better prepare our users about cyber threats not only with email **What do you dislike about KnowBe4 Security Awareness Training?** Can't really think of anything to dislike but it is training and i dislike having to repeatedly remind my end users about the importance of this tool **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** Creating more knowledgeable users in the workplace to make IT department lives less hectic when it comes to protecting our data. ### 24. People over product **Rating:** 4.0/5.0 stars **Reviewed by:** Silvia V. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about KnowBe4 Security Awareness Training?** As an admin of the platform for a small company, under 50 employees, I like how user-friendly this product is. The dashboard has a great overview of the company and when I drill down it’s easy to see where an employee missed something, phishing email, campaign, training, etc. I can then personalize the training for the individual employee. **What do you dislike about KnowBe4 Security Awareness Training?** Even with the recent update to the Risk Score, it’s convoluted and hard to use as a training or educational tool. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** I inherited the product but it was severely underutilized by the previous admin. I have effectively leveraged it so that all employees are now aware what KnowBe4 is. It helped employees understand that there are bad actors everywhere and that the human element can be the strongest force to protect the company. **Official Response from Isa Munoz:** > Thank you for sharing your experience with us, Silvia! We're glad to hear how you've transformed the platform into an effective security awareness tool for your team. I'll pass your feedback about the Risk Score functionality to our product team to help improve its usability as a training resource. Thank you for being a valued KnowBe4 customer! ### 25. KnowBe4 Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about KnowBe4 Security Awareness Training?** The many class offerings along with the ability to tailor trainings for quarterly/yearly training. **What do you dislike about KnowBe4 Security Awareness Training?** There is nothing at this time that I dislike about KnowBe4 **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** Ensuring our users are staying vigilant being aware of phishing email scams ### 26. Great product ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about KnowBe4 Security Awareness Training?** User friendly, always up to date content. A lot of choice in the content. Easy to deploy via the web. Great support, answers fast. We have set up a phishing campaing used monthly with great results ! It is co-existing with our other defense tools without issues. Deployment was easy. **What do you dislike about KnowBe4 Security Awareness Training?** nothing, all went very well for us admins and the users ! **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** lacks of user experience with phishing, difficulty in the handling of these threaths. ### 27. Intuitive and Easy to Manage—No Dislikes **Rating:** 4.5/5.0 stars **Reviewed by:** Ivan D. | IT Support, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about KnowBe4 Security Awareness Training?** Its intuitive and easy to manage/deploy and the phishing tests are great. **What do you dislike about KnowBe4 Security Awareness Training?** I dont have anything i dislike about the training **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** Helping people to be more aware of new phishing attempts and how they can prevent them. ### 28. Dipping my toes in... **Rating:** 5.0/5.0 stars **Reviewed by:** Kristi D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about KnowBe4 Security Awareness Training?** There are so many more things built into this program than I ever imagines, and I am still learning what all it can do. I like the variety of training available and the prompts for ways to further reinforce our cybersecurity culture. **What do you dislike about KnowBe4 Security Awareness Training?** Anything I initially disliked came from a lack of understanding about the program, and that is now being corrected. I inherited the admin position from someone who had not really dived very deep into KB4's capabilities. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** It is helping our employees become more aware of what to look for - not only in phishing emails, but in scam situations in general. It also gives us a great launching off point when doing training to be able to utilize the resources we've been provided. ### 29. Versatile software with a lot of application **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about KnowBe4 Security Awareness Training?** The trainings do a good job of breaking down and explaining issues to users that have to view the trainings. **What do you dislike about KnowBe4 Security Awareness Training?** There can be a lot of setup involved depending on how you want to use KnowBe4. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** It explains to our users issues to be aware of with both personal and work devices and how those issues can potentially be avoided as well as consequences if they're not avoided and the seriousness of them. ### 30. Great Customer Service and Easy to Use, but Some Issues with M365 Email Upgrade **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about KnowBe4 Security Awareness Training?** Ease of Use and the customer service is great. **What do you dislike about KnowBe4 Security Awareness Training?** When we upgraded to M365 email we had some problems with the phishing emails. But customer service was great and helped us. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** Nothing at this time ### 31. KnowBe4 has made our org to take trainings easier **Rating:** 4.0/5.0 stars **Reviewed by:** Kiran C. | Intune EndPoint Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about KnowBe4 Security Awareness Training?** It gives reminders to the managers and also employess if the trainings are not completed. **What do you dislike about KnowBe4 Security Awareness Training?** The UI is not great. it looks like old school. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** We had to complete security trinings and also secure coding training and KnowBe4 has made is easy for us with ready available trainings. ### 32. Great to assess staff's basic understanding of cybersecurity. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about KnowBe4 Security Awareness Training?** Great to assess staff's basic understanding of cybersecurity. I was able to use this information to create other trainings that fit our needs. **What do you dislike about KnowBe4 Security Awareness Training?** KnowBe4 as a whole is great, but navigation isn't all that intuitive, and around every turn, there is something being pushed that is an upgrade in a price range we cannot move to. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** This gave me a baseline so that I could plan training that hit our weaknesses. ### 33. Very good application for the training purposes **Rating:** 5.0/5.0 stars **Reviewed by:** Arun P. | Director Project Management, Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about KnowBe4 Security Awareness Training?** The UI is very user friendly . Also the training content is very straight forward **What do you dislike about KnowBe4 Security Awareness Training?** May be the UI can be enhanced to make it more interactive **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** Now all the training content is at one place for all the employees. Also, we can have a quick view on the completion of training for employees working under me. ### 34. KnowBe4 - Easy and interactive **Rating:** 5.0/5.0 stars **Reviewed by:** Renee L. | IT Support Specialist II, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about KnowBe4 Security Awareness Training?** Ihave used KNOWBE4 for most of my IT career and it just gets better and better! The many offerrings on the topics, from the movie series' to the games and the tailored to a specific audience for the modules such as C level trainigs etc **What do you dislike about KnowBe4 Security Awareness Training?** In the phishing campaigns, it would be great if we could search on a user to see what email they received and not have to scroll through a long list of users until we see who we are looking for just to click on the email and see what they got. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** Educating our end users on the difference in Phish and spam. how to spot phish and other email threats **Official Response from Isa Munoz:** > Thank you for your long-standing support and for being a valued KnowBe4 customer, Renee! We're thrilled to hear that you've enjoyed watching our platform evolve and appreciate our diverse training offerings. Your suggestion about searching for specific users in phishing campaigns is excellent - we'll pass this along to our product team. Your feedback is invaluable as we continue to improve our service! ### 35. Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Brent V. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about KnowBe4 Security Awareness Training?** This is an intuitive, affordable security awareness platform that delivers serious value. The training is top-notch, support is consistently reliable, and their annual user conference is the best I've ever attended. A must-have for any institution committed to strengthening its security culture. **What do you dislike about KnowBe4 Security Awareness Training?** While the platform excels across the board, there’s always room for small improvements, such as even more customization options or deeper reporting metrics. KnowBe4 has an active community forum that is accepting of ideas and they actively work towards improving the platform based on direct customer feedback. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** The KSAT is beneficial in not only security awareness training, but the AIDA add-on allows for proprietary policy ingestion and quiz generation to satisfy annual policy acceptances. **Official Response from Isa Munoz:** > Thank you for sharing your experience with our platform, Brent! It's great to hear how our training and community engagement have made such a positive impact on your security program. We appreciate your suggestions on what we can improve. Thank you for being a valued KnowBe4 customer! ### 36. Highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about KnowBe4 Security Awareness Training?** I’ve been in IT for a long time, and I can confidently say this infosec training platform stands out from the crowd. It’s incredibly intuitive and versatile, making it easy to tailor learning to real-world needs. The pricing is refreshingly affordable without compromising quality. What truly sets it apart, though, is the support community—active, knowledgeable, and always willing to help—and the user conference, which is hands-down the best I’ve ever attended. A must-have resource for any serious organization looking to take information security awareness seriously. **What do you dislike about KnowBe4 Security Awareness Training?** Initial platform support will be via email mainly. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** It provides another way to bring about security awareness while keeping it fun. The AIDA add-on allows for policy quizzes as well. **Official Response from Isa Munoz:** > Thank you for such wonderful feedback! I'm glad to hear your finding value in both our platform and the KB4-CON experience. Thank you for being a valued KnowBe4 customer! ### 37. Easy, but effective training for end users. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2025 **What do you like best about KnowBe4 Security Awareness Training?** I like the ability to be able to view weakpoints and strongpoints in my organization, and create customized training for areas and/or users that need improvement. This data also allows the team to go back to stakeholders and provide examples as to why training is needed, and what tools we need to add to further protect the organization as well. **What do you dislike about KnowBe4 Security Awareness Training?** The only thing that lacks from KnowBe4 is the ability for admins to see exactly what users got wrong on SAPA quizzes. I know this is being worked on, but having the ability to have in depth review on exactly what users have a hard time understanding, would help security teams go one step further. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** The training provided by KnowBe4 validates what our internal security teams speaks about in day to day conversation. It is also another reminder for the end-users, which helps them think more carefully duing day to day operations. The phishing tests really help as well, as it gives end-users an idea on what threats actually exist, and how easy it is to fall vicitim. **Official Response from Isa Munoz:** > Thank you for your insightful review and for being a valued KnowBe4 customer! Happy to hear that that our training is reinforcing your internal security team's efforts and helping end-users think more carefully about potential threats in their daily operations. ### 38. Easy Security Your Staff Will Love **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about KnowBe4 Security Awareness Training?** Short and to the point, relevent training that allows the user to be informed about current security issues that he/she may encounter not only at work but also at home. It is current, you won't be wondering how old the video is. It is easy to understand. From working in IT with the administrator of the software, he comment on how easy it is to deploy the training to our staff and students. The training not only includes the videos but also fake "tests" that make sure users are learning from the training they complete. This is done on a monthly to quarterly basis. Since it is intergrated into our email software, we are able to use it daily. **What do you dislike about KnowBe4 Security Awareness Training?** I have no complaints or dislikes about this software. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** We have had some attempts on our organization from the outside to hack in. All through fake emails that looked very legit; even appeared to be from a coworker. We were able to remove that email from user accounts so that it wasn't opened. Find out who had opened and clicked the links. Actions were taken from there to not only change those users passwords but also be on alert that our network could be compromised. Thankfully it was not. I give credit to the individuals that completed the Security Awareness Training for recognizing what was taking place and to the software to allow our IT department to do what was needed to stop the threat. **Official Response from Isa Munoz:** > Thank you for your comprehensive review and for being a valued KnowBe4 customer! We're thrilled to hear that our training is resonating with your staff and students, and that it's helping protect your organization from real-world threats. Happy to hear that your IT administrator finds the software easy to deploy! ### 39. Making Training Delivery and Reporting Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about KnowBe4 Security Awareness Training?** KnowBe4 has provided us with a way to deliver and track cybersecurity training that makes sense for our institution. We've used it for Cybersecurity training, Title IX training, as well as a number of custom training modules that we've created and uploaded (as SCORM packages). We love the user completion tracking and the overall streamlined experience on the admin side as well as the end-user interface. **What do you dislike about KnowBe4 Security Awareness Training?** User management has been a struggle in some ways. We opted NOT to integrate using Active Directory because we don't offer the service to our full user group. The users need to be managed manually, and that has presented a few issues especially working with fewer licenses. This isn't necessarily a reflection of the product - just how we're using it... unfortunately necessary in our case. **Recommendations to others considering KnowBe4 Security Awareness Training:** KnowBe4 has made it very easy to track and report on user interactions with Training modules. In the Higher Education market, we deal with government requirements and auditors that require the institution's employees to have received ongoing training in different areas. KnowBe4 has a vast library of materials, and we really appreciate the ability to upload content that we created (via SCORM package). Also, their policy approval model is very helpful. In addition, the Phishing tests have lowered our overall response tendencies exponentially. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** Delivery of Cybersecurity, HR, Campus Safety training delivery and tracking. We greatly appreciate the reporting/tracking for peace of mind when dealing with auditors. **Official Response from Isa Munoz:** > Thank you for your comprehensive review, and for being a valued KnowBe4 customer! We're happy to hear that our platform is making training delivery and reporting easier for your institution, especially for meeting government requirements and audit needs. We're glad our solution is helping you improve your cybersecurity posture and streamline various training needs. ### 40. Engaging and fun product **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie N. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about KnowBe4 Security Awareness Training?** Easy to setup for testing and users love it, especially The Inside Man series. **What do you dislike about KnowBe4 Security Awareness Training?** Nothing bad to say, keep growing the platform! **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** Phishing testing and awareness for users ### 41. Easy to Use and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about KnowBe4 Security Awareness Training?** It's ease of use. Users have no issues taking training and I have no issues setting up the training. The API use is also great allowing for automated workflows. **What do you dislike about KnowBe4 Security Awareness Training?** I cannot think of anything negative to say about knowbe4. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** Employees are being cautious of emails coming into their inbox and they are learning more and more about the malicious signs of incoming emails and such. ### 42. Very good solution for Security Awareness training **Rating:** 5.0/5.0 stars **Reviewed by:** Gary F. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about KnowBe4 Security Awareness Training?** KnowB4 has a simple user interface that makes it easy to setup and deploy training and phishing campaigns quickly. There are many different modules to chose from and our user's click through rates have dramatically dropped since using the solution. **What do you dislike about KnowBe4 Security Awareness Training?** I don't have many dislikes about the platform. Assigning users to groups is actually a bit confusing but otherwise platform is easy to use. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** We use KnowBe4 to train and educate end users. We deploy multiple phishing exercises each month including the AI generated campaigns. We also deliver training content via the KnowB4 library. There are lots of modules to chose from that keep our users interested! **Official Response from Isa Munoz:** > Thank you for your positive review and for being a valued KnowBe4 customer, Gary! Happy to hear that our AI-generated campaigns and extensive library are keeping your users engaged and informed about cybersecurity best practices. We appreciate your feedback! ### 43. Essential training made easy for the non-technical **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen W. | Security Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about KnowBe4 Security Awareness Training?** It covers all security topics, including newly current topics such as AI. Easy to digest yet interesting enough for technical folks to stay involved. I've administered the training (live 45 minute sessions) with hundreds of employees from high level executives to blue collar and they all have found value in the content. I like that KnowBe4 emphasizes the impact that a phishing attempt can happen to ANYONE regardless of rank, title or access. **What do you dislike about KnowBe4 Security Awareness Training?** It mentions to employees that they can submit anonymous tips about insider threats (as an example) which we don't have at my company. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** It teaches folks to be unafraid of submitting phishing emails and brings awareness of the latest true phishing attempts circulating within my business **Official Response from Isa Munoz:** > Thank you for taking the time to share such a thoughtful review of our Security Awareness Training platform, Kristen! We're delighted to hear how the content has resonated across all levels of your organization, from executives to frontline workers. Thanks for attending KB4-CON and for being a valued KnowBe4 customer! ### 44. KnowBe4 is an amazing tool for cybersecurity awareness. **Rating:** 4.5/5.0 stars **Reviewed by:** David L. | Executive Director of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about KnowBe4 Security Awareness Training?** KnowBe4 gives us the ability to educate our staff on the elements of cybersecurity safety with a high level of professionalism. Many others we looked at were cartoonish and too elementary for all of our staff. KnowBe4 is effective high quality, professional training. **What do you dislike about KnowBe4 Security Awareness Training?** The cost of KnowBe4 is more than other solutions. That is something we had to wrestle with, is the ROI for our district worth it. We decided yes. That being said, there are levels of product for various budgets. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** KnowBe4 is what we use for cybersecuirity awareness training in addition to phishing (with active remediation for those who fail the phishing attempt) and backend phish/spam alert monitoriing (PhishER). **Official Response from Isa Munoz:** > Thank you for your review, and for being a valued KnowBe4 customer, David! We're thrilled to hear that you find our training professional and effective for your staff's cybersecurity awareness needs. We understand your consideration of the cost, and we're glad you've found value in our solution. ### 45. Does the job, the UI looks old **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about KnowBe4 Security Awareness Training?** It proposes a large offering of trainings and answer all my compliance and regulation needs **What do you dislike about KnowBe4 Security Awareness Training?** The UI is really not user friendly, it looks old **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** I needed my teams to follow different types of trainings to be compliant with various regulations. Thx to KnowBe4 I don t have to create that content myself, nor to track manually who did it ### 46. Engaging and Informative **Rating:** 5.0/5.0 stars **Reviewed by:** Katie G. | Contract Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about KnowBe4 Security Awareness Training?** The best thing about KnowBe4 Security Awareness Training is that it is both engaging and informative, without being condescending. The videos are not too long to the point where you get bored, and use examples that are easy to understand and directly applicable to my day to day at work. **What do you dislike about KnowBe4 Security Awareness Training?** The only downside to KnowBe4 training is that some of the videos could be a bit more applicable to our system (Outlook/Microsoft), though I understand why it makes more sense to be general in training applications. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** The training has most notably helped remind me to slow down and scan my emails before clicking on any links, and be careful when receiving things that may not look quite right. **Official Response from Isa Munoz:** > Thank you for taking the time to share your thoughtful review, Katie! We're glad to hear that you find our training content engaging and relevant to your daily work. I'll share your feedback about creating more Microsoft/Outlook-specific content with our team. Thank you for being a valued KnowBe4 customer! ### 47. Know e4 Security Awareness Training Review **Rating:** 5.0/5.0 stars **Reviewed by:** David P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about KnowBe4 Security Awareness Training?** Being able to monthly test and train out team members on all different types of emails that can compromise our company. We have dynamic groups to automatically add and remove team members from certain testing groups and makes it easy to review what we will sending out each month for those team members. Reporting helps me keep leadership informed how well our team members our helping us keep our company safe. **What do you dislike about KnowBe4 Security Awareness Training?** Since we primarily work with the transport/distribution we have to make more of our own templates instead of using ones provided. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** Team members throughout the organization are constantly emailing for our business. This training helps train out team member to stop and think before they click. ### 48. Strengthened organizational culture **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro P. | Subgerente de Riesgos Tecnologicos, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about KnowBe4 Security Awareness Training?** The audiovisuals and the interaction of the videos. Very modern training environment **What do you dislike about KnowBe4 Security Awareness Training?** Length of the training videos. Long videos are a bit heavy. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** For the moment, I haven't had any problems. ### 49. Great way of cutting down on clickthrus! **Rating:** 5.0/5.0 stars **Reviewed by:** Jim W. | Security Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about KnowBe4 Security Awareness Training?** Depending on the settings for the phishing emails, it can be very easy to tell the difference between a test email and an actual phishing attempt or can be extremely difficult to tell the difference. In truth, I actually did click a link on one of the phishing test emails! Also the reporting and training options are top notch and can be configured in many different ways, including separate email difficulty levels for different groups of people. **What do you dislike about KnowBe4 Security Awareness Training?** I came into a fully implemented setup of KnowBe4 and it is taking a little time to understand all of the options and how to set everything up properly. I am in regular contact with KnowBe4 support and they are helping me through some of the more esoteric settings. **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** We are in the medical field and the industry standard on clickthrus is 5.4% but I am proud to say that in our business we achieved 0.8%! That is an almost unheard and shows what the training can do for any organization if used properly. **Official Response from Isa Munoz:** > Thank you for your review, and for being a valued KnowBe4 customer, Jim ! We're thrilled to hear about your impressive 0.8% clickthrough rate in the medical field - that's a fantastic achievement. Your Customer Success Manager would be happy to provide additional guidance on navigating our various settings and options to help you make the most of your KnowBe4 experience. ### 50. KnowBe4 training **Rating:** 5.0/5.0 stars **Reviewed by:** Rebekah S. | Technology Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2019 **What do you like best about KnowBe4 Security Awareness Training?** Ability to change it every month as need or setting it up to work itself. **What do you dislike about KnowBe4 Security Awareness Training?** Like/dislike that they are constantly updating their modules. I have to go back and redo training setups as things expire. **Recommendations to others considering KnowBe4 Security Awareness Training:** Never be afraid to call in for help. It's really helpful and they will walk you through every step. The active directory integration was a hiccup at first but after calling in, I was able to fix an issue on our end when new users are added so it works correctly. If you need ideas about setting up campaigns or training, call your support person! For a while I even had a monthly rolling appointment for any questions on my side or suggestions from their end. Even if I missed the zoom meeting, our rep would email or call to follow up. I set up monthly campaigns and have created a list that I duplicate for training with new hires. It's nice to have short videos to train with to make everything less boring, then finish with games! **What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?** I like that it keeps our users on their toes. ## KnowBe4 Security Awareness Training Discussions - [Content](https://www.g2.com/discussions/15196-content) - 2 comments, 2 upvotes - [Best Practices for Admins Evaluating Suspicious Emails - Tools Used?](https://www.g2.com/discussions/15187-best-practices-for-admins-evaluating-suspicious-emails-tools-used) - 4 comments, 2 upvotes - [Is there any way I can enable the option to download the training videos?](https://www.g2.com/discussions/40996-is-there-any-way-i-can-enable-the-option-to-download-the-training-videos) - 2 comments, 1 upvote - [How to begin an awareness program?](https://www.g2.com/discussions/40992-how-to-begin-an-awareness-program) - 2 comments, 1 upvote - [How we can add point based system to reward the employees?](https://www.g2.com/discussions/37265-how-we-can-add-point-based-system-to-reward-the-employees) - 2 comments, 1 upvote - [View KnowBe4 Security Awareness Training pricing details and edition comparison](https://www.g2.com/products/knowbe4-security-awareness-training/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+18%3A39%3A35+-0500&secure%5Bsession_id%5D=849935ad-78b2-428b-abee-a0d34e1010f0&secure%5Btoken%5D=5a16aa419c536a1fdeac010c37b4bee1baa03c19991a0b9b38a6249cd09b7514&format=llm_user) ## KnowBe4 Security Awareness Training Integrations - [Adlumin](https://www.g2.com/products/adlumin/reviews) - [A-LIGN](https://www.g2.com/products/a-lign/reviews) - [Anecdotes](https://www.g2.com/products/anecdotes/reviews) - [Blink](https://www.g2.com/products/blink-ops-blink/reviews) - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) - [Cornerstone Learning](https://www.g2.com/products/cornerstone-learning/reviews) - [COZYROC Solutions](https://www.g2.com/products/cozyroc-solutions/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Hyperproof](https://www.g2.com/products/hyperproof/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [KnowBe4 PhishER/PhishER Plus](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Rapid7 Managed Detection and Response Services](https://www.g2.com/products/rapid7-managed-detection-and-response-services/reviews) - [Trustifi Email Security](https://www.g2.com/products/trustifi-email-security/reviews) - [Vanta](https://www.g2.com/products/vanta/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## KnowBe4 Security Awareness Training Features **Assessment** - Continuous Assessment - Phishing Assessment - Baselining **Training** - Content Library - Interactive Training - Gamification **Administration** - Risk-scoring - Customization - White-Labeling - Reporting - AI-generated Content ## Top KnowBe4 Security Awareness Training Alternatives - [Hoxhunt](https://www.g2.com/products/hoxhunt/reviews) - 4.8/5.0 (3,693 reviews) - [MetaCompliance Security Awareness Training](https://www.g2.com/products/metacompliance-security-awareness-training/reviews) - 4.6/5.0 (1,116 reviews) - [SoSafe](https://www.g2.com/products/sosafe/reviews) - 4.5/5.0 (797 reviews)