Keeping Features

As reported in 17 Keeping reviews. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 21 Keeping reviews.

As reported in 23 Keeping reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Integrates with other customer service software to improve support and enhance functionality 21 reviewers of Keeping have provided feedback on this feature.

Provides analytics tools that reveal important business metrics and track progress This feature was mentioned in 21 Keeping reviews.

Displays important metrics relating to performance 21 reviewers of Keeping have provided feedback on this feature.

As reported in 23 Keeping reviews. User Experience of creating and submitting a ticket

User Experience of responding and receiving a response This feature was mentioned in 22 Keeping reviews.

Route tickets based on values of fields, changes to ticket status and time based conditions 26 reviewers of Keeping have provided feedback on this feature.

Based on 26 Keeping reviews. Respond to common requests with standard reply

Offers tools for managing and tracking service-level agreements (SLAs) 20 reviewers of Keeping have provided feedback on this feature.

As reported in 21 Keeping reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 24 Keeping reviews. Share and collaborate on tickets with multiple customer service representatives

Central repository for account and contact information 21 reviewers of Keeping have provided feedback on this feature.

Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents This feature was mentioned in 19 Keeping reviews.

Based on 23 Keeping reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Based on 17 Keeping reviews. Ability for customer service agents to communicate with customers via live chat to solve problems live

As reported in 17 Keeping reviews. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

As reported in 16 Keeping reviews. Make and receive calls directly in the application. Track and record calls for analysis.

As reported in 25 Keeping reviews. Allows users to leave notes or comments on emails or relevant cases.

Provides a dedicated space or a thread feature that allows for long-form discussion. This feature was mentioned in 23 Keeping reviews.

Based on 25 Keeping reviews. Offer in-application assignment and task tracking functionality.

Allows users to create and follow predetermined workflows attached to actions. 24 reviewers of Keeping have provided feedback on this feature.

As reported in 24 Keeping reviews. Allows users to create canned answers or templates for email responses.

Based on 23 Keeping reviews. Integrates without outside software to provide additional functionality or pull information.

As reported in 24 Keeping reviews. Provides a tagging system to allow users to sort emails by relevant subject.

Analyzes trends in email content and resolution. This feature was mentioned in 23 Keeping reviews.

Based on 23 Keeping reviews. Tracks performance and productivity of users inside the application.

As reported in 24 Keeping reviews. Tracks email analytics like emails opened, how long the email was opened for, etc.

As reported in 12 Keeping reviews. Allows users to generate text based on a text prompt.

As reported in 12 Keeping reviews. Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Makes informed choices based on available data and objectives