---
title: Keeping Reviews
meta_title: 'Keeping Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 69 reviews by the users' company size, role or industry to
  find out how Keeping works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 69
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Keeping Reviews
**Vendor:** Keeping  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 69
## About Keeping
Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founded in 2016 and based in New York, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we're glad you found us, because we built Keeping for you.



## Keeping Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of Keeping, finding it easy to learn and integrate into daily business. (2 reviews)
- Users value the **simple interface** of Keeping, finding it easy to learn and use daily for business tasks. (2 reviews)
- Users praise the **effective case management** in Keeping, enhancing communication and streamlining workflows within Salesforce. (1 reviews)
- Users praise the **seamless communication integration** of Keeping, enhancing efficiency within Salesforce for managing messages. (1 reviews)
- Users appreciate the **easy access** to customer emails within Salesforce, streamlining communication and improving efficiency. (1 reviews)
- Users love the **easy integrations** with Gmail and Shopify, simplifying workflows and enhancing communication efficiency. (1 reviews)
- Email Management (1 reviews)
- Helpful (1 reviews)
- Implementation Ease (1 reviews)
- Users value the **seamless integrations** with Gmail and Shopify, enhancing efficiency and simplifying customer communication. (1 reviews)

**What users dislike:**

- Users find the **complex administration** of Keeping requires considerable time and effort to master effectively. (1 reviews)
- Users find Keeping to have a **difficult learning curve** , necessitating considerable time and effort to master. (1 reviews)
- Users find the **learning curve steep** , necessitating considerable time and effort to become proficient with Keeping. (1 reviews)
- Users want more **customization options** for workflows, noting a less modern UI as a limiting factor. (1 reviews)
- Users desire an improved **search functionality** and more inbox organization options for better email management. (1 reviews)
- Steep Learning Curve (1 reviews)
- Tagging Issues (1 reviews)
- Users find the **ticketing limitations** significant, hindering efficiency and accessibility, especially on mobile devices. (1 reviews)


## Keeping Discussions
  - [Is there any possidbility that you could remove or change to something more appealingd codes as [#QvQyF4kdwm] in a subject space?](https://www.g2.com/discussions/39820-is-there-any-possidbility-that-you-could-remove-or-change-to-something-more-appealingd-codes-as-qvqyf4kdwm-in-a-subject-space) - 2 comments, 1 upvote

- [View Keeping pricing details and edition comparison](https://www.g2.com/products/keeping/reviews?page=4&section=pricing&secure%5Bexpires_at%5D=2026-07-21+13%3A20%3A47+-0500&secure%5Bsession_id%5D=e0b690bc-58b3-4abd-99b5-0b9112a65a06&secure%5Btoken%5D=7ffb85d4a36b6dcb9686e05b96f103baca901889f273472bf432c7be54bf61c8&format=llm_user)
## Keeping Integrations
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)

## Keeping Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Productivity Tools**
- Notes
- Internal Discussion
- Assignments and Tasks
- Workflows
- Templates
- Integrations
- Tagging System

**Analytics**
- Trends
- Performance Tracking
- Email Tracking

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Shared Inbox**
- Autonomous Task Execution
- Decision Making

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top Keeping Alternatives
  - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews)
  - [Drag](https://www.g2.com/products/drag/reviews) - 4.5/5.0 (254 reviews)
  - [Gmelius](https://www.g2.com/products/gmelius/reviews) - 4.4/5.0 (756 reviews)