Keeping Reviews & Product Details

In order to reply to all emails sent to our company properly, Keeping is a very helpful tool to have overall control over it, since different departments answer different questions, and we can make sure all are answered. Review collected by and hosted on G2.com.

In the title or subject, there are really some unnecessary codes, like kdj3bfkdbjdfd#mfna, our employees do not like it at all, they find it even distracting. Review collected by and hosted on G2.com.

The best thing about keeping was its ease of use and number of features. It was easy to integrate with Gmail and if there was any questions the customer support team always helped. Review collected by and hosted on G2.com.

I would recommend Keeping that I can see all the people that are in the thread so I can see who I am sending the email to and also remove/add them. Review collected by and hosted on G2.com.

Simplicity, few features growing only for necessary aspects. Review collected by and hosted on G2.com.

No downside. Perhaps it is missing a little bit more analytics. Review collected by and hosted on G2.com.

Onboarding new users is simple and it's a simple and easy to use interface. Review collected by and hosted on G2.com.

Needs more admin controls.such as restricting who can assign incoming emails. Review collected by and hosted on G2.com.

I like that multiple users can manage incoming business emails Review collected by and hosted on G2.com.

Sometimes emails go into the spam box and I miss responding to them in a timely way Review collected by and hosted on G2.com.

Easy set up process. Great support for the minor issues we've encountered Review collected by and hosted on G2.com.

Limited audit trail e.g. can't see which agent deletes a message. Review collected by and hosted on G2.com.

I think the collaboration and integration with the mail is what I like about it. Also, the tracking of the ticket is much easier with a really quick setup and the UI is really eye-catching. Review collected by and hosted on G2.com.

I think I have a bit of security concerns, integrating the mail ID with Keeping and dependency on Google. I use Gmail for my business use, and it may not be suitable for those who do not use Gmail as their primary email platform. Review collected by and hosted on G2.com.

that you can run different gmail accounts on it Review collected by and hosted on G2.com.

that the ticket notifications are not conspicuous enough, so tickets are forgotten Review collected by and hosted on G2.com.

Keeping is a simple but robust ticketing system. Our HR and Maintenance departments use this system and it works amazingly well for them to keep organized and on top of pressing issues. The system is great but their support is top notch as well. Extremely responsive, helpful and knowledgeable. Review collected by and hosted on G2.com.

I can honestly say I haven't found anything that I dislike about Keeping. Review collected by and hosted on G2.com.

Reliable, efficient, Easy to use. Would recommend it to others. Review collected by and hosted on G2.com.

It can sometimes need to be reloaded. But nothing major otherwise. Review collected by and hosted on G2.com.