--- title: Keeping Reviews meta_title: 'Keeping Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 69 reviews by the users' company size, role or industry to find out how Keeping works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 69 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Keeping Reviews **Vendor:** Keeping **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 69 ## About Keeping Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founded in 2016 and based in New York, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we're glad you found us, because we built Keeping for you. ## Keeping Pros & Cons **What users like:** - Users appreciate the **ease of use** of Keeping, finding it easy to learn and integrate into daily business. (2 reviews) - Users value the **simple interface** of Keeping, finding it easy to learn and use daily for business tasks. (2 reviews) - Users praise the **effective case management** in Keeping, enhancing communication and streamlining workflows within Salesforce. (1 reviews) - Users praise the **seamless communication integration** of Keeping, enhancing efficiency within Salesforce for managing messages. (1 reviews) - Users appreciate the **easy access** to customer emails within Salesforce, streamlining communication and improving efficiency. (1 reviews) - Users love the **easy integrations** with Gmail and Shopify, simplifying workflows and enhancing communication efficiency. (1 reviews) - Email Management (1 reviews) - Helpful (1 reviews) - Implementation Ease (1 reviews) - Users value the **seamless integrations** with Gmail and Shopify, enhancing efficiency and simplifying customer communication. (1 reviews) **What users dislike:** - Users find the **complex administration** of Keeping requires considerable time and effort to master effectively. (1 reviews) - Users find Keeping to have a **difficult learning curve** , necessitating considerable time and effort to master. (1 reviews) - Users find the **learning curve steep** , necessitating considerable time and effort to become proficient with Keeping. (1 reviews) - Users want more **customization options** for workflows, noting a less modern UI as a limiting factor. (1 reviews) - Users desire an improved **search functionality** and more inbox organization options for better email management. (1 reviews) - Steep Learning Curve (1 reviews) - Tagging Issues (1 reviews) - Users find the **ticketing limitations** significant, hindering efficiency and accessibility, especially on mobile devices. (1 reviews) ## Keeping Reviews ### 1. Great way to integrate ticketing into GSuite **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew D. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Keeping?** The seamless integration into GSuite, the automatic setup, and the ability to keep track of issues. **What do you dislike about Keeping?** Not a very good mobile solution, but that's about it **What problems is Keeping solving and how is that benefiting you?** Keeping staff on the same page when working through customer issues by being able to search a customer name and see all the interactions in the same place. ### 2. UX isn't great **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Keeping?** The integration with Google Workspace was easy to set up. **What do you dislike about Keeping?** I found it difficult to keep track of the back and forth and review the status of a ticket. It didn't seem to refresh in real time, and we ended up with a lot of confusion around what had been responded to and what hadn't. I also found the internal note system not at all useful because it wasn't really clear when there was an internal note that needed to be reviewed. Overall, the system was clunky and caused more problems than it solved. **What problems is Keeping solving and how is that benefiting you?** We were trying to solve the problem of making sure support requests went to the correct person; however, it didn't help at all. In fact, it made support more confusing. ### 3. Great tool to track and share support emails with other colleagues. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Keeping?** I like the integration with gmail and how it looks like a separate inbox. I also like that I can communicate with other resources on each email/ticket. **What do you dislike about Keeping?** I don't like the notification system. It just a small red dot on the 'K' logo that is supposed to indicate to me that there is something new. Wish this was better. **What problems is Keeping solving and how is that benefiting you?** Streamlining the process to support our clients. As we are growing, this integration has helped us better communicate and track who is working on what. ### 4. Keeping Track of these Emails **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2021 **What do you like best about Keeping?** Assigning tools so eyes are where they need to be is an excellent feature for a shared inbox. **What do you dislike about Keeping?** Looks a bit cluttered so it takes time to get used to it. **What problems is Keeping solving and how is that benefiting you?** We had a shared inbox that multiple people had to manage, this streamlines inbound emails so they are handled by who needs to handle them instead of having them sit around for a few days. ### 5. Got us on the same page **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan P. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Keeping?** Helps our customer service team stay on top of inquiries and recognize when an issue has been handled. **What do you dislike about Keeping?** We have not recognized any downsides to Keeping. **What problems is Keeping solving and how is that benefiting you?** Our team is able to have clear communication with each other and customers. ### 6. Light option for business email - works great! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2021 **What do you like best about Keeping?** I like that the system is simple and is not a cumbersome email system. With larger systems, there are many features most organizations won't use that they'll have to pay for. **What do you dislike about Keeping?** There are some system quirks that require work arounds. Reporting is limited, I'd love to see this grow in the future. **What problems is Keeping solving and how is that benefiting you?** Easier usability and less gmail work arounds with our shared service email inbox. ### 7. It's helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Elia J. T. | Coordinador empleabilidad, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2021 **What do you like best about Keeping?** The asignation of tickets, and the part of notes **What do you dislike about Keeping?** I can´t select who to reply the email and I can´t erase junk emails, just close tciket **What problems is Keeping solving and how is that benefiting you?** Better and efficent attention to clients ### 8. Keeping at a University in Mexico **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Keeping?** Having control over the responses of all our agents, as well as making sure that all email are being responded. **What do you dislike about Keeping?** The reports can be better, they lack details on each mailbox **What problems is Keeping solving and how is that benefiting you?** Making sure that all the students have a simple way to communicate with each area. With keeping we can keep track of the activity of all of our agents, and they can collaborate to solve the problems that arise. ### 9. Exactly what we were looking for to help our small business customer service needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2021 **What do you like best about Keeping?** Integrated into Google. Easy to use. We didn't need all the complex workflows for a support staff of less than 5 people. **What do you dislike about Keeping?** Could be a little slow when checking mail at times. **What problems is Keeping solving and how is that benefiting you?** Centralize and provide viability to customer inquiries into our mailbox. Being able to assign to support staff and track metrics and status. Everyone can work together without requiring a lot of off-platform discussions on status. ### 10. Very useful. It works quite well. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Plastics | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2021 **What do you like best about Keeping?** It is simple to use. It has many useful tools for a group of people. **What do you dislike about Keeping?** Sometimes the loading of emails is a bit slow. **Recommendations to others considering Keeping:** We use it to forward emails to the appropriate person within the company; it is a very good tool. **What problems is Keeping solving and how is that benefiting you?** We use it to assign tasks within the company, it is very useful to us. ### 11. Tried them all-- Keeping is perfect for our startup **Rating:** 5.0/5.0 stars **Reviewed by:** Fred D. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Keeping?** Exactly the features we needed without a lot of other stuff-- gmail integration, automatically pick up cc'ed addresses into ticket, collision detection (alert that one of your stuff members already started responding.) Pricing is fair. **What do you dislike about Keeping?** Just a little slow to pick up proactive tickets. **What problems is Keeping solving and how is that benefiting you?** It's our email support solution. Easy to track outstanding support issues. ### 12. Nice tool, but could be improved **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Keeping?** - Fast setup - Fast support - Easy setup with aliases at Gmail **What do you dislike about Keeping?** - wrong notifications - wrong signatures - they have to be setup manually - the rules for forwarding e-mails (out and in Keeping) could be written in advance **Recommendations to others considering Keeping:** Please implement these issues and improve the service ;-) **What problems is Keeping solving and how is that benefiting you?** Daily customer support ### 13. Very efficient with very helpful support when needed **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2021 **What do you like best about Keeping?** Very easy to assign tickets and to see what each member of the team has in progress **What do you dislike about Keeping?** Sometimes a bit slow to load in the Asia Pacific region, mostly due to internet speed **What problems is Keeping solving and how is that benefiting you?** Prevents confusion about who is dealing with what and helps to keep everyone on track ### 14. Amazing application for support teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Keeping?** Is integrated in gmail as an extension of chrome. **What do you dislike about Keeping?** It's not the same in the mobile android version **What problems is Keeping solving and how is that benefiting you?** With keeping I can organize the emails that arrive to support, assigning them to agents and establishing priorities. Also, all agents can see all emails and collect them for themselves ### 15. Keeping Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2021 **What do you like best about Keeping?** I like that Keeping makes it easy to track responses to inquiries and also close spam messages easily. **What do you dislike about Keeping?** It is one extra step to find or see emails that are unread in my Inbox. **What problems is Keeping solving and how is that benefiting you?** We, as a company, can distribute and track inquiries between multiple users. ### 16. Useful for work. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Keeping?** It is easy to change an email into a ticket for others to use. **What do you dislike about Keeping?** Emails are set to different tabs too easily, causing things to be lost. **What problems is Keeping solving and how is that benefiting you?** Customer emails arrive in one place for everyone to review, making it easier for customers to contact the correct person. ### 17. Fantastic and affordable for small business **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Keeping?** Great support. Easy usage. Constantly updating and improving **What do you dislike about Keeping?** Wish that it had better mobile support as it's lacking currently **What problems is Keeping solving and how is that benefiting you?** Small business help desk ### 18. Great for Small Business! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Keeping?** Ease of use between teammates. We can all see what emails come in and assign them to proper person. **What do you dislike about Keeping?** Does not integrate with Solve360 - our CRM software. **What problems is Keeping solving and how is that benefiting you?** No longer having to call "dibs" on emails. Simply assign the email to the proper person. ### 19. Keeping, positive experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2020 **What do you like best about Keeping?** Cleanly integrated right into GMail, reliable and robust. **What do you dislike about Keeping?** Expensive for small volume email, but I understand entry level option coming soon. **What problems is Keeping solving and how is that benefiting you?** Easy tracking of support emails. ## Keeping Discussions - [Is there any possidbility that you could remove or change to something more appealingd codes as [#QvQyF4kdwm] in a subject space?](https://www.g2.com/discussions/39820-is-there-any-possidbility-that-you-could-remove-or-change-to-something-more-appealingd-codes-as-qvqyf4kdwm-in-a-subject-space) - 2 comments, 1 upvote - [View Keeping pricing details and edition comparison](https://www.g2.com/products/keeping/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+12%3A09%3A41+-0500&secure%5Bsession_id%5D=5e46f91f-8373-43ed-9f4b-5db4fc6e863f&secure%5Btoken%5D=bbf46d81ea61430f240214ea9d85a3ac8aa0af58966a291444fc764392bcf839&format=llm_user) ## Keeping Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Jira](https://www.g2.com/products/jira/reviews) ## Keeping Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Analytics** - Trends - Performance Tracking - Email Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Keeping Alternatives - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews) - [Drag](https://www.g2.com/products/drag/reviews) - 4.5/5.0 (254 reviews) - [Gmelius](https://www.g2.com/products/gmelius/reviews) - 4.4/5.0 (756 reviews)