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At a Glance
Market Segments
Small-Business (81.5% of reviews)
Small-Business (82.8% of reviews)
Entry-Level Pricing
Starting at $24.00 1 User Per Month
$14.00 1 User Per Month
Gmelius
Star Rating
(776)4.4 out of 5
Market Segments
Small-Business (81.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.00 1 User Per Month
Browse all 2 pricing plansKeeping
Star Rating
(65)4.5 out of 5
Market Segments
Small-Business (82.8% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gmelius excels in its Gmail Integration with a score of 9.2, making it a preferred choice for teams heavily reliant on Gmail for communication. In contrast, Keeping's integration options, while functional, do not match this level of seamlessness.
- Reviewers mention that Gmelius offers superior Response Automation capabilities, scoring 9.0, which allows for efficient handling of customer inquiries. Keeping, however, falls short with a score of 7.6, indicating less robust automation features.
- Users on G2 highlight Gmelius's strong performance in SLA Management with a score of 9.2, which helps teams maintain service level agreements effectively. Keeping's score of 7.6 suggests it may not provide the same level of support in this critical area.
- Reviewers say that Gmelius shines in Ticket Collaboration, scoring 9.0, which facilitates teamwork on customer issues. Keeping, with a score of 8.5, offers collaboration tools but lacks some of the advanced features that Gmelius provides.
- Users report that Gmelius's Customer Portal feature is highly rated at 8.8, enhancing customer engagement and support. In comparison, Keeping's portal functionality is rated lower at 7.4, indicating a less favorable user experience.
- G2 users mention that Gmelius's Social Integration is exceptional, scoring a perfect 10.0, which is a significant advantage for businesses looking to leverage social media for customer interactions. Keeping, however, scores only 6.6 in this area, suggesting limited capabilities.
Pricing
Entry-Level Pricing
Gmelius
Growth
Starting at $24.00
1 User Per Month
- Unlimited Shared Inboxes & AI Assistants
- Workflow automation rules
- Outreach automation suite
Keeping
Essential
$14.00
1 User Per Month
Includes 2 shared mailboxes and 2 workflows.
- Standard Reporting
- Frequently Asked Questions Database
- Response Templates
Free Trial
Gmelius
Free Trial is available
Keeping
Free Trial is available
Ratings
Meets Requirements
8.5
568
8.6
45
Ease of Use
8.3
575
8.9
47
Ease of Setup
8.1
251
8.7
32
Ease of Admin
8.3
246
9.4
29
Quality of Support
8.7
496
9.1
39
Has the product been a good partner in doing business?
8.5
237
9.6
28
Product Direction (% positive)
8.6
537
8.9
42
Features by Category
Ticket and Case Management
8.7
75
|
Verified
8.7
23
8.6
78
|
Verified
8.6
22
8.8
86
|
Verified
8.4
26
9.0
74
|
Verified
7.9
26
9.2
53
|
Verified
7.8
20
9.0
76
|
Verified
7.8
21
9.0
79
|
Verified
8.6
24
8.9
55
|
Verified
8.3
21
Generative AI
Not enough data
7.6
12
Not enough data
7.4
12
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
62
|
Verified
7.6
19
8.9
77
|
Verified
8.8
23
8.8
62
|
Verified
8.2
17
Feature Not Available
7.0
17
Feature Not Available
7.1
16
Platform
6.9
66
|
Verified
6.8
17
7.6
84
|
Verified
7.1
21
8.4
104
|
Verified
8.3
23
8.7
75
|
Verified
8.3
21
8.1
72
|
Verified
7.9
21
7.9
94
|
Verified
7.9
21
Setup
8.5
94
Not enough data
8.7
90
Not enough data
Feature Not Available
Not enough data
8.5
104
Not enough data
Management
8.4
88
Not enough data
8.4
66
Not enough data
8.7
76
Not enough data
Generative AI
6.7
10
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.2
109
Not enough data
8.4
145
Not enough data
7.9
107
Not enough data
8.0
120
Not enough data
Integrations
Feature Not Available
Not enough data
9.2
175
Not enough data
Feature Not Available
Not enough data
Time Management
8.6
138
Not enough data
8.4
136
Not enough data
7.9
97
Not enough data
Generative AI
6.2
22
Not enough data
6.1
22
Not enough data
6.3
22
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gmelius and Keeping are categorized as Shared Inbox and Help Desk
Unique Categories
Gmelius is categorized as Google Workspace Communication Tools, Project Management Tools, Workflow Management, and Email Management
Keeping has no unique categories
Reviews
Reviewers' Company Size
Gmelius
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Keeping
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
10.8%
Information Technology and Services
8.1%
Computer Software
5.2%
Accounting
3.6%
Real Estate
3.1%
Other
69.3%
Retail
7.8%
Higher Education
7.8%
Non-Profit Organization Management
6.3%
Marketing and Advertising
6.3%
Consumer Services
6.3%
Other
65.6%
Discussions
What is the best way to use the boards in conjunction with asana? or can we import asana tasks into boards somehow?
1 Comment
EG
Hello Sophie,
The good news is that our dev team is hard at work developing key integrations, and Asana is one of them! At that point, you will be able...Read more
How can carry over links and bcc'd emails from templates?
1 Comment
LY
Hi Jessica, thank you for your question.
What you can do is create and send a campaign once and then duplicate it. This way, you could create a "campaign...Read more
Will you be updating the iOS app?
1 Comment
FB
Hi Paul,
Yes, our team is currently developing native mobile applications for both Android and iOS. The fully-native Android app will be released this...Read more
Is there any possidbility that you could remove or change to something more appealingd codes as [#QvQyF4kdwm] in a subject space?
2 Comments
JN
Our team actually likes these ticket numbers. It makes it very clear what is a ticket and what is not. We internally use a XMPP type service and can mention...Read more
Keeping has no more discussions with answers
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