Keeping Reviews & Product Details

I like a stuffs like assigning, tracking and prioritising of our customers support right inside our inbox. Review collected by and hosted on G2.com.

Adding the extension to keep my browser working so that I need to search and download and add it to my extension is the only challenge as of now Review collected by and hosted on G2.com.

Keeping is invisible to my customers. It's a very human-forward tool. There are no ticket numbers, no "reply above this line," no nothing. My customers get to interact with my team over email in the most direct and personal way possible. We see ourselves with Keeping for the long haul. We are launch customers, and we have been customers for longer than the current owner has owned the company! Review collected by and hosted on G2.com.

The Keeping team seems to be adding features that we have little interest in. This is not necessarily a dislike, but we are not seeing as much added value in new and changing features as other users may be. We do see value in some new features such as recipient change, but things like workflows are needless. Also, the reporting dashboard is still a little bit buggy and can't drill back into ancient history too far. Review collected by and hosted on G2.com.

The ability to keep organized. It does very well to sort incoming correspondence to identify company needs. Review collected by and hosted on G2.com.

Sometimes I would need to refresh the product to get all my emails. Sometimes would not launch upon sign in. Review collected by and hosted on G2.com.

I love how easy it is to collaborate with Keeping. The option to see assigned emails, provide canned response templates, and have a FAQ Resource library for my team is great. Overall it is a very easy to integrate tool and very convenient and cost-effective solution. It is a great tool, especially for small to medium-sized businesses. The cost is very competitive. Review collected by and hosted on G2.com.

It is very simple, which is great. However, there could be some additional integrations that would make this tool even better. It would be nice if Keeping somehow integrated with Slack or a project management tool like Asana. I would also appreciate chat support integration. Some kind of website plugin that offered chat support management as an add-on service would be very helpful. Review collected by and hosted on G2.com.

Keeping really helps me stay on top of our most important emails from our customers! I love that we can have one account for all employees that way none of us miss a single email and we can all stay on the same page with replies! I also like the fact that keeping closes out conversations if you've replied to a customer and the conversation is over. it doesn't fill up as fast as a regular inbox! Review collected by and hosted on G2.com.

There's really not much I dislike other than that I can't get keeping on my mobile device. And maybe I can and just haven't figured it out yet, but it would be helpful and beneficial. Also wish there was a spam folder for keeping, just so it wouldn't fill up with 'Out of office' replies and emails that are just adds, but I just end up deleting them normally Review collected by and hosted on G2.com.

Our email velocity is manageable and we have very simple workflows, so the more complicated and expensive tools are overkill. Cody, the owner, is also attentive and responsive. The notes feature lets you share internal records with other team members without replying to the sender. Review collected by and hosted on G2.com.

Spam is a hard problem, so it's not really Keeping's fault but we have a fair bit of trouble trying to keep down the level of spam emails that make it into our public inbox. Right now, it's unclear if "mark spam" in Gmail will end up penalizing Keeping's mail server or the spammer. Some blacklist/whitelist tooling would be helpful at some point. Review collected by and hosted on G2.com.

The simplicity of Keeping makes it the ideal email solution for our micro-business general inbox. Cost-effective, effective and reliable. The locking feature ensures only one person can reply to any one email, while still allowing other staff to view the email - great for those chewy customer service emails and the saved replies save hours of time. Review collected by and hosted on G2.com.

It would be good if the signatures appeared above the email thread but that is probably a Gmail feature. Review collected by and hosted on G2.com.

The simplicity of the set up is super easy. No learning curve necessary. If you do have a question the help desk replies to you on chat real time OR they reply to your email support questions within a few hours max. Also, I love the fact that the customer does not ever see a "ticket" number - which makes the entire experience on the user end more personable. Review collected by and hosted on G2.com.

At this moment there is no mobile app or true mobile usability. However, I have heard from the company that they are working on this as their first priority in Q1-Q2 of 2021. I also do not like the @ (mention) feature. The feature is great and you can tag colleagues when making a note on a specific ticket or for a specific communication between one another, however to "tag" a team member, there is no notification system that is simple to navigate to learn that you have been tagged. Again, I have heard the company is working to improve this feature as well. Review collected by and hosted on G2.com.

I like Keeping's simplicity. I like the ability to filter tickets based on users or groups. Review collected by and hosted on G2.com.

Retrieving closed tickets has been a challenge and can be improved. The ability to filter searches for tickets is not clearly defined. Review collected by and hosted on G2.com.

I like that it provides the essential functionality you need from a ticketing customer support system without the clutter and confusion of a product like Zendesk. Review collected by and hosted on G2.com.

In some forms it is a little simplistic and while I like that it integrates directly with Gmail it can feel a little disjointed at times. Review collected by and hosted on G2.com.