Keeping Reviews & Product Details

I've been using Keeping's collaboration feature for email support, and it has truly transformed the way our team manages customer inquiries. Having it integrated into our Gmail accounts has made our support workflow more efficient than ever before. Considering the affordable price, Keeping offers an impressive array of features that have significantly improved our customer support operations. If you're looking for a solution to streamline your support emails and enhance collaboration among your team members, I highly recommend giving Keeping a try. It's been a game-changer for us, and I'm confident it can do the same for your business. Review collected by and hosted on G2.com.

Although Keeping offers reasonable pricing, it can maybe become less cost-effective as your team and customer support volume grow. Review collected by and hosted on G2.com.

Keeping has been a great addition to our organization allowing us the ability to assign tickets to our Customer Experience agents with ease and give visibility to the entire department of who is working on what. Review collected by and hosted on G2.com.

The only feature missing from this that I wish was available would be carousel assignments so that we could take away the manual ticket assignment. Review collected by and hosted on G2.com.

Keeping was easy to set-up (minutes) and start evaluating as a potential tool and then was much quicker to set-up at the scale down the road. Training others to use the tool was also simple since most of our folks already operate on a Google Suite platform. This system allowed us to increase overall transparency between tickets/cases. Customer support was also very personal and easy to get ahold of. Review collected by and hosted on G2.com.

Some of our employees are still using outlook, and this presents a problem since the system requires use of gmail. Review collected by and hosted on G2.com.

Keeping has brought our shared inbox out of the dark ages of one person being able to log into the account. It was so easy for us to start using and we wish we'd started sooner. This makes our day to day so much easier, and means we can respond quicker, with the most knowledgable/best person replying directly to the customer, rather than trying to make an email train for them to get a response. Review collected by and hosted on G2.com.

I think closing and deleting tickets should be the same thing, I often forget when I'm done, but go to delete it out of my person inbox and it yells at me. Only frustration point I can think of Review collected by and hosted on G2.com.

Prior to keeping my inbox was just a madhouse of various things, keeping has completely changed the way things are organized and prioritized. I especially love that it integrates so well with Shopify so I don't have to spend time tracking down a customer's tracking information or order details. It's just right there. I can't imagine running my business without it. Review collected by and hosted on G2.com.

It doesn't do quite as well as Gmail filtering out junk. I get some junk that shows up in my service ticket queue that should've been filtered out. Review collected by and hosted on G2.com.

I like that we are able to use it right out of Gmail. I also like that we can assign it and a priority. Review collected by and hosted on G2.com.

The main thing I would like to see added is the ability to keep the ticket open, yet respond to the person that we received the email. Just for confirmation it was received. Review collected by and hosted on G2.com.

Keeping is very helpful in keeping track of work load and work flow. It helps us manage tasks assigned to staff and manage their progress. It has many helpful features such as various tags to categorize and filter different tasks. Review collected by and hosted on G2.com.

It is constantly updating and sometimes glitches making some assigned tasks not close correctly or duplicate. Review collected by and hosted on G2.com.

I like that it is integrated into my e-mail to be able to work on it within a product I already use. I am in Keeping every other day so being able to check it there makes it a lot easier. We also have multiple users using Keeping and we are able to use it easily. Review collected by and hosted on G2.com.

I think that it's a little difficult to tag people and create a to do list for someone that does not get tickets assigned to them. As someone who mainly takes escalations and moves them to engineering, it's hard to keep a task list of tickets without getting them assigned to myself. Review collected by and hosted on G2.com.

How simple and intuitive it is to use, it's fantastic Review collected by and hosted on G2.com.

I wish gmail gave you notifications about tickets Review collected by and hosted on G2.com.

Organization of emails, filters, assignments, rules. Review collected by and hosted on G2.com.

The mobile interface needs serious work. Everyone is mobile now and we need to have a cleaner look at incoming and assigned emails through an app or Gmail app extension. Also, we need a better notification alert for when we are tagged or are tagging in notes. A red dot just doesn’t cut it. Review collected by and hosted on G2.com.